Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

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Hi, where do I make changes to this? https://i.imgur.com/8z3prxf.png

No worries, i’ve found it in other settings.

Hi,

Glad to hear that you have already sorted it out.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi guys. When I try to add a post using Elementor, I get this error:

Uncaught TypeError: Cannot access offset of type string on string in /var/www/wptbox/wp-content/themes/ohio/parts/blog/layout_type1.php:14
Stack trace:
#0 /var/www/wptbox/wp-includes/template.php(812): require()
#1 /var/www/wptbox/wp-includes/template.php(745): load_template()
#2 /var/www/wptbox/wp-includes/general-template.php(206): locate_template()
#3 /var/www/wptbox/wp-content/themes/ohio/single.php(42): get_template_part()
#4 /var/www/wptbox/wp-includes/template-loader.php(106): include('...')
#5 /var/www/wptbox/wp-blog-header.php(19): require_once('...')
#6 /var/www/wptbox/index.php(17): require('...')
#7 {main}
  thrown

Can you help?

Hi,

Thanks for reaching out.

Please send us a personal message and provide your temporary WP credentials.

Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Sure, send you a DM now.

Thanks!

Hey guys, I found a small bug.

In a multi level menu, if you have on the top page the colors of sub-menu do not work correctly.

Please see my example: https://ibb.co/7bcCjgx

On image 1 (left), all sub items are red. On image 2 (right), everything is working correctly. I believe this is a bug, since before it only highlighted RED the page I was on, not any subitems.

Thank you and keep up the great work!

Thanks, now we see the issue. Would you mind sending us a personal message and providing your temporary WP credentials? So that we can add a hotfix for you. Also, we are going to add a fix in our next theme’s release.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello! If you’re going to add a fix in the next theme’s release there’s no need for a hotfix, I’ll just wait since it’s not a big issue. Thank you and keep up the great support!

Agreed ;)

Hello, I bought the theme in February and I update it regularly. There have been updates to ACF Pro and WP Bakery recently. I have the following message in the back office for ACF “Activate your license to enable access to updates, support & PRO features.” I thought this was provided in the theme, do I have to buy the license on my side? Similarly for WP Bakery it tells me “To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder.” Do I have to buy the license on my side?

*duplicate message

Hello, how do I display the description of the “blog” category on the page dedicated to this category?

Hi,

Thanks for reaching out.

We need a bit more details to proceed further with your inquiry. Additional screenshots or reference links will be much appreciated.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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hi, wpbakery 8.0.1 is out, with fixed em and rem values for empty space element, so could you please update it and slider rev. thanks in advance

Hi,

Thanks for reaching out.

The latest versions of the bundled plugins are already available.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello, you have the slowest support I have ever seen in my life. You only answer once a day, a very short answer and without really understanding the problem.

I write you when I change the text, it does not save and publish. When I disable the plug in it saves but the project broke down and become faulty. You answer me ooh we found it, you can disable the plug in. I send screenshots, passwords etc. You just disable the plug in and break down my project.

You say there will be a problem on the server side, but my server hosts many wordpress themes that work with elementor and there is no problem with any of them except this theme.

I bought the theme because I liked it, but some of its functions do not work, I could not deliver the project I was supposed to deliver because of you and I am about to lose my customer. I tried every way to compromise, I also offered to show the problem via anydesk, but there is no response. My ticket number is 3764330. I am waiting for a real response, please!

Hi,

Thanks for your patience.

We apologize for the confusion. It appears that the issue does not occur under specific conditions we accidentally met.

Please ​check our full response to your ticket.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello, How can I use the Flex container option in the Elementor? Does this package include the pro version of Elementor? if Yes, how can I enable it? or do I have to purchase it separately?

Hi,

Thanks for reaching out.

There’s an option to enable flex container under Elementor > Settings > Features > Container.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, please update WPBakery on your server.

Hi,

There’s an issue in the most recent version of WPBakery that’s why we didn’t release it yet.

As for ACF PRO, it’s already available for downloading.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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ok, tnx for info

You are Welcome!

Hello, I hope you’re doing well.

Does the template support the Persian (Shamsi) calendar?

Or is it compatible with Persian calendar plugins like:

https://wordpress.org/plugins/wp-parsidate/

Hi,

Thanks for reaching out.

Unfortunately, we didn’t test the mentioned plugin. We see that you already have an Ohio license, maybe you should try installing it on your test environment and check if it works correctly.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, ACF Plugin no longer available on WordPress.org, whats gonna happen next? how much does it effect the theme?

Theme Settings panel doesn’t work without ACF Pro plugin, so it should be activated regardless of which builder you use.

okay thanks for the info

You are Welcome!

Hi! I´m about to buy the theme but I have a few questions: 1. Do all the features of the theme work with the free version of Elementor or do I have to use the Pro version?; 2. Is it possible to change the language of the “scroll to top” and “follow us” buttons. I mean, can I show in the webpage “subir” instead of “scroll to top” or “siguenos” instead of “follow us”? Thanks a lot!

Hi,

Thanks for reaching out.

1. Ohio works correctly with Elementor’s free version (Elementor Core) except for the following options, which will be just missing:

- Advanced Customization Options, like parallax effect.
- WooCommerce widgets. We use them in a few WooCommerce demo templates.

2. Yes, you will be able to change the mentioned text using the following how-to guide.

Hope that helps.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello,

Before making a purchase, I wanted to confirm whether the Ohio theme offers the capability to create a Mega Menu. If it does, could you please provide an example website where this feature is demonstrated?

Additionally, is there a list of plugins known to have compatibility issues with the Uncode theme? It would be very helpful to know this in advance.

Thank you in advance for your assistance!

Hi,

Thanks for reaching out.

1. You can see a mega-menu on our demo website:
https://tppr.me/bPceHG

2. We are not the author of Uncode theme and we don’t have this information.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Thank you for confirming the Mega Menu feature and for providing the example link. Just a quick follow-up question. How flexible is the customization for the Mega Menu? Can I add elements like photos or videos, and how much control do I have over colors and styles?

Currently, no, but I’ve reported this to our dev team, and they will check if it’s possible to add such an option in our next update. As for the customization, there are some options to set desktop and mobile menus typography, and colors.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello,

The scrolling effects don’t work at those containers as in your live demo.

How can we fix it ?

https://ibb.co/cwTwfjp https://ibb.co/LZn0J65

Kind regards

Hi,

Thanks for reaching out.

The mentioned scroll effect is available with Elementor Pro version only.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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This is Dean from WPML. I’ve been trying to reach you. Please can we get in touch? We have a mutual client who is having some trouble with translation. Thanks! :)

Hi,

Thanks for reaching out.

Guys from our dev team will contact you via email.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello, I have purchased the template, my question is to know how I can work on a provisional url that will be the test-domain. But I have seen that to activate the theme I must enter the credentials. My question is whether, once I do this, I will be able to move the website with an export plugin like All-in-one migration without a problem?

Hi,

Thanks for reaching out.

Your theme license can be easily transferred from one domain (in your case development) to another after your site will be ready.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello,

How can the “First-level Menu Items” in Mobile menu can be clickable on the first click? Only + icon can open the submenu.

Thank you

Hi,

You should switch off the “First-level Menu Items” option under Theme Settings > Menu > Mobile Menu: https://tppr.me/m4hMlz

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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How do I increase the size of my menu logo? I couldn’t find it in the documents and in theme options

I found this one already!

Hi,

Glad to hear that you were able to sort it out.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Can I create my own custom one instead of using the theme’s default one? How?

Hi,

Thanks for reaching out.

Can you clarify a little bit? What do you mean by “own custom one”?

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hey, since the latest WordPress and theme updates I have been getting an added area on top of a new or edited page in portfolio projects, which contains the path to that individual page written in plain text (like: Home > Portfolio > Name of Project). I checked all theme and page settings already and can’t find a way to get rid of this.

Everything else works fine and it’s a great theme. So thanks for that. I am however, not willing to pay the extra support as the only thing I did is updating the theme. Do you have any suggestions, please?

All good. Disables breadcrumbs across the site. No idea why they suddenly turned on.

Hi,

Thanks for reaching out.

Most likely the mentioned option used to work incorrectly, that’s why it was previously hidden. Glad to hear that you were able to sort it out.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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