23249 comments found.
How can I remove the ZIP and city fields from the shipping calculator in the cart? I limit the zones only by country not by ZIP or city, so I don’t need these fields
Hello, @mirkozax,
That is related to the custom code, please read the below listed threads and articles:
https://www.businessbloomer.com/woocommerce-how-to-hide-shipping-calculator-fields-cart/
https://wordpress.org/support/topic/how-to-remove-state-and-city-fields-from-calculate-shipping/
https://www.businessbloomer.com/woocommerce-disable-postcodezip-field-checkout-page/
https://stackoverflow.com/questions/29588992/woocommerce-remove-country-field-in-cart-shipping
Alternatively, you can try with any third-party plugin that better suits your requirements.
Regards, P-THEMES.
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Perfect thanks !
You’re Most Welcome!!
Hi, when I click on icon to enlarge the image in single prodoct image, 2 pop-up open, the first one has blurry images, how can I disable the first pop-up that opens and keep only the second one?
thank you
Hello, @mirkozax,
It’s possible that a third-party plugin is causing the issue. To troubleshoot, please follow these steps:
1. Take a complete backup of your site.
2. Disable all third-party plugins.
3. Check if the issue persists.If the problem is resolved, re-enable the plugins one by one to identify the one causing the conflict.
Alternatively, you can leave all third-party plugins disabled and reach out to us through our support system. Please provide your site’s WP Admin URL and credentials, and we’ll investigate the issue for you.
Regards, P-THEMES.
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Hi there! you should get into this php notice: PHP Notice: Function load_textdomain_just_in_time was called incorrectly. Translation loading for the porto-functionality domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home//public_html/wp-includes/functions.php on line 6114
Hello, @byterland,
Thank you for your report. I will forward this to our development team for further investigation and include it in the upcoming theme updates.
We appreciate your understanding and patience.
Regards, P-THEMES.
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I renewed my 6 month support license through themeforest. And I submitted a request through your site (p-themes.zendesk.com). But I haven’t received a response yet. Is it right to submit a request for support through this site?
Hello, @sclass123,
Thank you for reaching out to the right platform for support. Our team is diligently working on resolving support tickets, and you will receive a response to yours shortly. We appreciate your patience and encourage you to stay tuned.
Regards, P-THEMES.
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WHY i can’t change color of the background????? i’m angry. I installed wordpress from the scratch 319831813 times, imported theme 58317531715 times. AND STILL can’t change fck color of the background..
elementor header, i can’t change color. It doesn’t changes!!!!!!!!!
i deleted – porto_styles , it doesn’t help !!!!!
Hello, @gkprojects0264,
Apologies for the inconvenience. We have already responded to your duplicate support ticket #50289 regarding the same issue. Please refer to our response there and reply accordingly.
Regards, P-THEMES.
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Is the latest version fully compatible with Wordpress 6.7.1 please? It doesn’t say so on the changelog that I could see or on the details here.
Hello, @joannacraig,
Yes, the latest version of the theme (7.3.0) is fully compatible with the most recent version of WordPress (6.7.1). You can safely update both WordPress and the theme. Enjoy using Porto!
Regards, P-THEMES.
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Hello,
Please look into this support ticket, it’s urgent.
https://p-themes.zendesk.com/hc/en-us/requests/50239Hello, @imranbts,
We are diligently working to resolve all support tickets. Your ticket is in the queue, and you will receive a response shortly. We kindly ask for your patience and understanding.
Regards, P-THEMES.
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Hi,
We have a support ticket open. Any solution ¿?
https://p-themes.zendesk.com/hc/en-us/requests/50179Thanks
Hello, @jonanv7,
We are diligently working to resolve all support tickets. Your ticket is in the queue, and you will receive a response shortly. We kindly ask for your patience and understanding.
Regards, P-THEMES.
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Hello,
I have problem with elementor builder, was working just fine until update, now some of my pages are broken with some unknown codes.
It is really important for me to solve that ASAP.
Hello, @DamjanaMili,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
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I did but theme were bought from account that I do not have access, I have all license info and I contact you through contact form but no one respond to me. I have this issue with Elementor couple weeks and I do not know how to solve this cause I did not get any respond.
I can send you my wp login and you will see that my theme is registered and no one else using my license code, I know that is impossible. Anyway I need someone to help solve this, please it is urgent to me.
Thank You
Hello, @DamjanaMili,
If you have the purchase code then you can easily contact us via our support system with that purchase code here: https://www.portotheme.com/support/ and generate the support ticket, so that our experts will check and help you out in resolving your issues.
Regards, P-THEMES.
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I can not, it saying that my purchase code already used.
Hello, @DamjanaMili,
Ok could you please share your theme purchase code PDF file with me via email aizazawan55@yahoo.com so that I can have a look into it for you and help you out.
Regards, P-THEMES.
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Sure. I just send it to you.
Hello, @DamjanaMili,
We have already replied to your email, please check our reply there and then reply back to it accordingly.
Regards, P-THEMES.
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Hello! can i activate it on 1 domain – test it then deactivate and activate on main domain?
and btw your site does not work in Russia without vpn 
Hello, @el_segundo,
Yes you can, please refer to our theme documentation for the license policy: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
And for your concern related to the test/local site usage license.
Please follow the steps listed below:
Install the theme on the test/local site.
Register the theme with the purchase code on the test/local site.
Use the test/local site.Before migrating the test/local site to the live/final site OR using the license on the fresh new WordPress on the final/live site, you have to deregister the license from the test/local site by navigating to Udesign >> Theme License.
Migrate the local/test site to the live/final site OR Install the theme on the fresh new final Live site. After that, you have to register the theme again on the final/live site with the same purchase code.
It should work.
And about the site does not working in Russian, that should be the internet issue, if it is working fine with VPN then you can check with it.
Regards, P-THEMES.
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Hi, variations doesn’t work clear. When i add 9 variation; The ranking/sorting changes by itself. The prices are not correct in the live view. Also, the site and panel are very slow.. I didn’t like this. And i’m waiting for 2 days for my ticket solve. Could you please urgenlty support me? Ticket ID: 48154
Hello, @zentrich,
Please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
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Hi, waiting for 5 days. If my problem doesn’t solve; i will request for refund.
Hello, @zentrich,
We have already replied to your support ticket today and we will reply again, now please discuss your concerns in the relevant support ticket and wait for our reply back.
Regards, P-THEMES.
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Hi,
Even though I sent the problem with a screenshot, I still get the same response and the solution is still not provided. I have to wait 1 day for each ticket response.
I have purchased many themes from here, but this is the first time I have experienced such a difficult process.
Hello, @zentrich,
Apologies for the inconvenience. We are currently in our sale period and experiencing a higher-than-usual volume of tickets. We are working hard to resolve all tickets within the same day, which may cause slight delays. Rest assured, you will receive a follow-up response shortly, and we are doing our best to minimize the delay.
Thank you for your patience and understanding.
Regards, P-THEMES.
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Does this theme have to activate the license to work? or is it a non-required?
Hello, @sktattoo,
Thank you for your interest in Porto WordPress! 
Yes, to access the theme and its core features, you will need to register the theme using the purchased license after installation.
Regards, P-THEMES.
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Good evening, unable to update the WP Bakery Page Builder extension. I have version 8.0 and when I try to update to 8.1 I get the following message: Update failed: Download failed. The URL provided is invalid.
Hello, @mandrake62,
We are currently testing the plugin. Each time it is updated, our team thoroughly tests it with the latest version of the theme before releasing the updated plugin alongside the theme update. Please be patient; the updated plugin with the new theme version will be available soon.
Thanks for your understanding.
Regards, P-THEMES.
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Hello, Are pages like Home page customizable with Elementor?
Hello, @ellepixel,
First of all, thanks for showing your interest in Porto WordPress
Yes, all the pages are easily editable using the Elementor page builder.
Regards, P-THEMES.
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Hi, how can we adjust the size of the custom heading on responsive mobile display. Cause the font are big on mobile version compare to the desktop version
Hello, @alexissatok,
Could you kindly let me know which element you’ve used and the resulting outcome? Please share a screenshot and the page URL as well, so we can review it on your site and assist you further if possible.
Regards, P-THEMES.
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Hello, has anyone noticed that with the WP META SEO plugin when you are in a page or an article in the backoffice there is a spinner which rotates continuously as if the page was saving without stop ??
Hello, @alexissatok,
Yes, it seems you’re experiencing an issue with the WP META SEO plugin in the WordPress admin (backoffice), where a spinner keeps rotating continuously, suggesting that the page is saving without stopping. This could be due to several reasons, and here are a few possible causes and solutions:
Conflict with Other Plugins
JavaScript or AJAX Issue
Server Configuration Issues
Outdated Plugin Version
Caching Issues
Permission Issues
Database Issues
Disable the "Auto-save" FeatureIf none of these solutions resolve the issue, I would recommend reaching out to the plugin’s support team, providing them with detailed information, including any JavaScript errors and server logs, to get a more specific fix.
Regards, P-THEMES.
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Planning to purchase this theme but can you please confirm me that is this theme support Razorpay or UPI, COD payment Or which payment gateway this theme support.
Also do you guy’s have any demo admin ?
Hello, @designadda,
First of all, thanks for showing your interest in Porto WordPress
We haven’t tested Razorpay or UPI plugins officially with our theme so you can try those, And about COD payment, Yes it is the default WooCommerce payment method and it is fully compatible with our theme.
And unfortunately, you can not use/check the admin panel, before purchasing the theme.
Regards, P-THEMES.
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Is there a plan to show the ‘GTIN, UPC, EAN, or ISBN’ field in the Quick update section in product list? It is incredibly cumbersome having to go into each product to update EAN.
Hello, @frayaa,
Thank you for your suggestion! We kindly ask that you submit it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
This will allow our development team to review and consider it for future updates of the theme.
Regards, P-THEMES.
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Hello, what is the best compt. cache plugin for theme? Example: Lite Speed, WP Rocket…etc?
Hello, @zentrich,
Our theme includes a built-in speed optimization feature that can help boost your site’s performance. You can learn more about it here: [Porto Speed Optimization]: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
Additionally, the WP Super Cache is fully compatible with our theme and comes prepackaged, so you can start using it right away.
Regards, P-THEMES.
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Hey Porto,
Question? Looking for more information on controlling conditional rendering. The help files are basic. I want exact control over what gets presented on mobile. What can you tell me.
Also was on Discord, How can i get my royal customer badge lol. I got ten licenses because this theme it great and web designers should buy it lol.
Hello, @badd,
Porto Conditional System:
With the Porto Conditional System, you can apply multiple conditions to target different devices.
Here are the options available:
1. Condition A: This allows you to set conditions based on the device, login status, user role, or specific posts and pages.
2. Device Selection: If you choose “Device” as your condition, the next option will be the Comparative Operator, which lets you decide whether to show or hide the section on a specific device.
3. Device Type: Next, you’ll need to choose the device type (Tablet, Mobile, or Desktop).
4. Operator: Finally, you can choose between the AND or OR operator. If you want all conditions to be true for the content to display, select the AND operator. If you want the content to display when any condition is true, select the OR operator.
This is how the Porto Conditional System works.
As for the Discord badge, I recommend reaching out to an official member of the pThemes team in discord and asking them to enable the badge for you.
Regards, P-THEMES.
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