39262 comments found.
Hi, I have Avada theme registered in a website. I have just updated it to 7.11.11. But when I try to update Avada core and Avada builder I recive this message: Fusion Core installation failed. The update procedure could not delete the plugin due to a permissions issue on your server. But I don’t have any restriction, and also have moved plugins from folder. What could be happening? Thank you.
Hello @cowalencia
It does appear to me that for some reason the older files for the plugin(s) cannot be removed causing this issue, this will require you to actually remove the plugin and install them manually following the instructions here => https://avada.com/documentation/plugin-installation-and-maintenance/#toc_6_Fallback_Method_for_Plugins
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. I have had the same error message uploading today the Core and Builder plugins. But this time I have deleted the plugins and the errors continues. Says it can’t delete the plugins. But the plugins are not installed. What can I do?
Thank you.
Hello.
I have 3 Avada licenses, my support period has expired, I am not getting a support license right now because I don’t know if there will be a definitive solution.
My question is:
I am using Avada forms. Can I add a country code to the phone number field here? I didn’t see anything like that in Avada settings.
This is really important to me. If it can’t happen I will be very upset and will have to change the theme.
Thanks.
Hello @ErikMedya
I am afraid currently this is not a possibility to add country code option to the phone number field, we are however listening to our user’s request, and feedback and you should be able to add your here => https://avada.com/blog/engage-and-help-shape-the-future-of-avada/
Thanks
-Ammar
Hi , i am trying to contact you, but i am getting no response unfortunately, i bought avada theme last year, and i used it on a website, but now that website is not used and deleted and i want to use the theme on another website, but it is giving error, i tried to login to avada account but i am unable to login because i forgot the email i used to create the account, I need help to recover my avada account, but the support is not responding or helping, please help me on this. The email i used to buy the theme via themeforest is this ” alemdad2023@gmail.com “
Hello @alemdad2023
We cannot find any account with the provided email in our own company database, that means there was no support account created for this account, however if you already have the purchase code available you can sign in for a new account or try to reset the password of current account, you can follow the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
Thanks
-Ammar
Hello, when i try to create an account, it says that the purchased theme code is already linked with another account. now i dont actually remember if i have created an account or not or which email is used. But i purchased the theme using this account on envato ” alemdad2023@gmail.com”. I want to share my purchase code and want to know which email is connected with it, in the avada account.
I already got help from your support and able to access my account again, Thank you.
Hello @alemdad2023
Alright, can you kindly get in touch with our team here => https://avada.com/contact/#contact
Thanks
-Ammar
Hi+ I just added your Theme Patcher update for the Instagram Element and now there are white boxes (icons?) showing on each of my image posts – How do I turn off those white boxes? Thank you.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I understand.
Thank you. We look forward to assisting you on our support platform.
niceeee theme
Hello @Dev_Tasker
Thank you 
hi, I have four individual licenses. Only using two of them and other two are unused after the websites were deleted. When I tried to use those purchase codes on the new site, it says “The purchase code is already being used on another domain.” please advise what to do. TIA
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
Avada Page options are blank, if I click on Header, Sliders or anything it sends me to an Oops, this page could not be found 404 error page. I’ve completely uninstalled avada, deactivated all plugins, reinstalled avada, same thing.
Hi,
We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hello. Thank you for your good template. Please add the ability to add icons to the mobile menu. It would be great if you create a script for the WordPress login page. Thanks to the good and kind team of Avada
Hello @aghajani82
There is already an option available for that if you plan on using the custom header where you should be able to setup a mobile menu exactly as per your requirements, in terms of custom login page, you can always use our login elements anywhere you want to do that
If you need any further assistance, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
thank you About the custom header. Honestly, there is no option to activate the icon from the options available in the mobile section. Unless you can make this item from the layers section. Another thing is that I am a member of your YouTube channel. Dear friends, they do not answer users’ questions. For example, I see a tutorial and have a question in the same field. Questions are not answered.
Hello @aghajani82
We don’t provide support over YouTube comments right now, the only area where you can get your queries answered is our support platform so we do recommend you follow up with our team there
Thanks
-Ammar
Hi Upgraded to version 7.1.1 from 5.2.6 and now getting fatal error Fatal error: Uncaught Error: Undefined constant “FUSION_CORE_VERSION” in /nas/content/live//wp-content/themes/Avada/includes/bootstrap.php:646 Stack trace: #0 /nas/content/live//wp-content/themes/Avada/functions.php(51): require_once() #1 /nas/content/live//wp-settings.php(672): include(’/nas/content/li…’) #2 /nas/content/live//wp-config.php(121): require_once(’/nas/content/li…’) #3 /nas/content/live//wp-load.php(50): require_once(’/nas/content/li…’) #4 /nas/content/live/camdensec/wp-admin/admin.php(34): require_once(’/nas/content/li…’) #5 /nas/content/live//wp-admin/index.php(10): require_once(’/nas/content/li…’) #6 {main} thrown in /nas/content/live//wp-content/themes/Avada/includes/bootstrap.php on line 646
We are on PHP 8.2
Hi,
5.2.6 is very old and we recommend performing a stepped update approach. In this case going to v5.9.1 by downloading it from below page:
https://avada.com/documentation/updating-avada-older-versions/ (please see that you’re logged in to your avada.com account to be able to see the download files)And then updating to v7.x.
Important Update Info -> https://avada.com/documentation/important-update-information/
How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/
Avada Patcher -> https://avada.com/documentation/avada-patcher/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thanks got it resolved
You are most welcome
FIX Share this news in X
How do I make it so that in the topic option that says Share on social networks, when I click on network X, it allows me to automatically copy the URL into the post since it is not allowing me to do so now?
Hello @luchospace
This depends on how the social sharing box is being setup right now, kindly make sure that the Open Graph tag options are enabled if you are not using any particular SEO tools, however in order to provide you with further assistance on this, we will be needing you to share with us your site details via ticket.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
Could you please let me know if that theme includes a built-in plugin or feature for monetization, specifically for showcasing listings and allowing clients pay to post themselves?
Hi,
Avada supports the popular WooCommerce plugin to sell products/services. For listings etc you might need to use a 3rd party Addon for WooCommerce. It is outside the scope of a website builder itself.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/ - Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
I renewed support, however, when I’m on your support website, it says 0 days left, even after I hit the blue refresh icon you have.
Hello @Konowack
I can definitely see that you have an active support, we will suggest you try and activate the extension in this case following the link here => https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
This should help you open a support ticket with us
Thanks
-Ammar
Any plans to add a horizontal content scrolling element?
Hello @tricell
We do have a marquee element for title only, however a horizontal scroll for all our elements is not a possibility right now I am afraid.
Thanks
-Ammar
This theme doesnt work with betterdocs when I have betterdocs installed the theme options override the betterdocs styling and it looks really bad
Hello @Miarosomathews
We have not officially tested Avada with this specific plugin so cannot provide you with a compatibility guarantee at the moment in this case, we suggest you get in touch with the plugin authors about the compatibility further.
Click Here to Get Avada Support
Thanks
-Ammar
Is Avada compatible with WP 6.7? Under Software Version, you still list 6.4.x.
Hi,
Avada is always compatible with the latest WordPress version and it works great with WP 6.7.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need further assistance, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Any plans to soon add Bluesky into the social media links/icons? 
Hi,
We have plans to add Bluesy in a future update. For now, you can add a custom social icon for Bluesky for now (as custom icons can be added for any platform/purpose).
As this area is not a support platform and is meant for pre-sale queries/generalities, if you have further queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Good Day,
Can you guys kindly change your wording for clearing cache/caches? It should be “Clear Avada Caches” not “Reset Avada Caches.”
The above recommendation affects both the backend and frontend of your theme and follows industry standards.
Thank you!
Note: As a courtesy, the code snippet provided below will change Avada’s current Admin Menu Bar sub-menu link title “Reset Avada Caches” to “Clear Avada Caches”.
Perhaps you guys can update you documentation to add a new section, titled “Useful Code Snippets and Filters”, for your customers. We need this!
Code Snippet: https://prnt.sc/S6jcfPp6Uqlk
Thank you!
Hi,
You can also use the translation files to change the wording there.
To request changing this word by default in Avada for all users, please send in a feature request with the link I shared in the reply to your second message below.
Thank you. – Abbas
Thank you, Abbas No time for that. You already have my recommendation.
You are most welcome
Good Day,
Can you guys kindly add your frontend Admin Menu (i.e., toolbar) to the backend of WordPress as well? Details: https://prnt.sc/PpNZhFtsiAc3
It would be a very convenient tool to have.
Thank you!
Hi,
To make a feature request like that, please go under “Engage” tab in your my.avada.com support account. Our devs collect feedback from there for new features.
We also request you to consider voting for existing high demand features at https://my.avada.com/feature-voting/
This allows our team to have a list of the most popular requests for future development. We value everyone’s opinion and continue to improve Avada with your help!
Thank you. – Abbas
Thank you, Abbas No time for that. You already have my recommendation.
You are most welcome
This AVADA is really amazing It is a very easy and high definition editor. You can’t find this editor even in Elementor. The thing that should be done is to add more material to the library as my site is a hosting site and yet I was able to make my site the way I want it It is a great thing and very easy and I see that they are approaching a million There are some people who want to add new styles This will be available they are great Buy and you will not regret it
Hi
We glad you loved the Avada theme!!
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
How do I use the word “search” instead of the magnifying glass icon in the search bar?
Hi
This would need some custom code to change the icon to text. You can reach out to support for further help on this. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
