3258 comments found.
Hi, I have an issue with the header. At first appears normally but then it scrolls down to the center of the first section, thus hiddin inside it and can´t be seen.
Hi there, Please submit a ticket to our help center since we need to check the details on your site. below is the link to support
Excellent quality and after sales support!
Happy to hear that, we try to make it better and better, right now 50+ more templates are on the way 
Hello 
Where to buy your lifetime licence for $27, please ?
Greeting
hi here it is, only 3 hours left so do not miss this https://themeforest.net/item/lotus-flexible-multipurpose-responsive-wp-theme/3909293
There is NO option for LIFETIME !! Only regular licence 
So bad !!!
It is lifetime, you can update phlox lifetime only on 1 domain and 6 months of support included
Hi A2 I hope you are doing fine.
Maybe not exactly like the designs you mentioned but Phlox also has a mega menu feature. Please check our guidelines here: https://docs.phlox.pro/article/50-creating-a-megamenuPlease let me know if you need anything else
Hello, I noticed an issue with the menu anchor links in the Phlox Pro theme (https://demo.phlox.pro/app-landing2/). When I click on an anchor link (e.g., #section-id), the scrolling is sometimes slow or even unresponsive. I tested with other themes (like Kadence), and the anchor links work perfectly. It seems related to the scripts or animations integrated into Phlox. A fix for this issue in a future update would be greatly appreciated. Thank you!
Hi, thanks for the info. It will be fixed in our next update
Kind Regards
Thank you for your reply.
I’m sending you two screenshots to show you another bug related to your theme. This issue concerns the “Simple SVG” element in Elementor. When using a single image containing all the icons in a circle, the animation often malfunctions: when navigating from one page to another, the image flips upside down. This happens even though we forced the CSS with transform-origin: center;.
Screenshot 1 : https://drive.google.com/file/d/198nUaaYy_eUUZf8bX_XLGQ_R3bOWxYJS/view?usp=drive_link
Screenshot 2 : https://drive.google.com/file/d/1VhXUebmdfbRxfs_Z_xxgsy4QNh9Fcphr/view?usp=drive_link
Worst theme I’ve ever bought! I really regret it. It’s slow, very heavy and always gives an error when updating. I don’t recommend it!
Pior tema que já comprei! Super arrependido. Ele é lento, muito pesado e sempre dá erro na hora de atualizar. Não recomendo!
Hi, I am so sorry for this experience. I am sure there must be something wrong, so why not submit a ticket on our help center? and you think Phlox is not working for you you can apply for a refund
By the way, I can see that the last time you were in contact with our support was 4 months ago. Please note that server configurations and other factors are involved in this topic. I?m sure if you contact our support at our help center we can run a complete performance check and identify the the source of the problem.
So go with the option works for you submit a ticket or request a refund
Kind Regards
Qual o número da versão mais recente?
Hi, Thank you for contacting us.
The latest version of the Phlox is v5.16.7 which you can download from your Envato panel if you are a new user or directly update your current version via the Phlox dashboard. But please note that you need to purchase Phlox Pro first https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website https://docs.phlox.pro/article/210-update-phlox-proHi Guys. presales question pls. do you have a template library that i can add a section from any demo? is this possible? Thanks
Hi there, thanks for your interest it seems you already purchased Phlox so you can submit a ticket to have a faster and better reply. this video may help you https://www.youtube.com/watch?v=IaJq41xdCBY
Hi Guys. presales question pls. do you have a template library that i can add a section from any demo? is this possible? Thanks
Hi there, thanks for your interest it seems you already purchased Phlox so you can submit a ticket to have a faster and better reply. this video may help you https://www.youtube.com/watch?v=IaJq41xdCBY
I purchased this theme a while ago and only now using it. Why does the theme show me “Go Pro” and all “Pro” templates are locked? I purchased Phlox Pro – Elementor MultiPurpose WordPress Theme. When I click to unlock or purchase pro, it takes me to the SAME demo page as what I have purchased?!
Seems like the Download “Installable Wordpress file only” option in themeforest downloads the incorrect “free” theme. I had to remove, download the complete zip and then use the pro zip from within that file. Should fix that download link.
Hi, I hope you are doing fine.
There was a temporary issue regarding the ?Installable Wordpress file only? and it?s resolved now. Thank you for mentioning it.
For your first question, you have to install the Phlox Pro theme when you are upgrading from the free version to the Pro version.
Please see our guidelines and make sure to contact us at the Averta Help Center if you have any questions or face any issues: https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website
Phlox does not work with Elementor Version 3.25.8. Don’t you check the theme to keep it updated all the time?
Hi, I hope you are doing fine.
We always work on Phlox to make it better and better. The Phlox theme works perfectly fine with the latest version of Elementor. The problem may be caused by something else. Please submit a ticket to our help center, and our support agents will contact you.
Can I have a look at your documentation? It is not listed anywhere on your site.
i logged into your support with my envato account, then how is it that your system rejects my license after this? pls fix the error
Hi, I hope you are doing fine.
We have replied to you at our help center. Please keep in touch there. We will make sure to resolve your license issue ASAP.
Hi, I’m very interested in the theme and I have a presale question: Is Elementor free preinstalled? Does the theme works withe elementor free? Thank you, best regards
Hi, thanks for your interest. All the demos were created with Elementor free and Phlox elements. So yes works with Elementor Free and right now Phlox is in the Black Friday sale. Do not miss this
i keep trying to add my phlox pro license and it says the license belongs to another user? i logged into your support with my envato account, then how is it that your system rejects my license after this? pls fix the error
Hi, Thank you for contacting us. I can see that we are in contact with you via our help center. Please follow up there; we will resolve your issue as soon as possible.
The theme’s customise section doesn’t work. For example, when I click appearance > customise > blog > single post nothing happens. This happens for quite a few of the other options too. Any fix?
Hi, It is fixed already please update to the latest version and everything should be fine
I can not customize it as 2nd Lebel menu is not working.
Hi, Thank you for contacting us.
We are aware of this problem and are working to fix it. We will release an update soon.
It will be fixed soon
my site is full of “Warning: Undefined array key errors”. many different kinds. what’s the cause for this?
Warning: Undefined array key “btn_align” in /homepages/21/d4298501769/htdocs/wordpress/wp-content/plugins/auxin-elements/includes/elementor/widgets/modern-button.php on line 1041
Warning: Undefined array key “icon_color” in /homepages/21/d4298501769/htdocs/wordpress/wp-content/plugins/auxin-elements/includes/elementor/widgets/text.php on line 1662
Warning: Undefined array key “icon_bg_color” in /homepages/21/d4298501769/htdocs/wordpress/wp-content/plugins/auxin-elements/includes/elementor/widgets/text.php on line 1663
Warning: Undefined array key “text_align” in /homepages/21/d4298501769/htdocs/wordpress/wp-content/plugins/auxin-elements/includes/elementor/widgets/text.php on line 1677
I believe this is being cause by the Phlox Pro plugin CORE ELEMENTS
Secondly, a misconfigured server parameter or even a specific PHP version can be the source of this warning. Please submit a ticket at our help center, and our support agents will investigate your website further to resolve this problem.
Hello, can someone help me please. I bought the theme and I want to add it to Averta, but that doesn’t work. Not about Envato and not even if I enter the Purchase code. So I have no access to support. Thanks.
Hi, I hope you are fine.
We have emailed you directly to help you with your problem. Please follow up and we will do our best to resolve our issues.
hi can i know on which domain my theme was installed i dont remember. it should be ztechitalia.com but then i used another theme can you disable it for me?
Hi, I hope you are fine.
Please see your guidelines here for managing your license and if you need further assistance, please submit a ticket at our help center. https://docs.phlox.pro/article/240-managing-license
