107 comments found.
Are you still supporting this theme? Thank you
Yes! Of course we support our theme!
We are looking for a theme to market the software we distribute to our customers.
We would like to give our customers deep information and, service them free youtube videos..
Can we do it with your theme?
Hi and thank you for reaching out.
With Tikidocs the KB articles can contain texts, photos, videos (youtube, vimeo etc…) any media type.
By purchasing the TikiDocs theme you also get:
- Free theme updates for life.
- 6 months of included item support (can be extended).
- Access to import all the premade theme demos.
- Everything showcased in our live preview is fully included. There’s no need to purchase additional plugins or addons to achieve the functionality displayed in the demo.
*Exclusively on Envato Marketplace.
Have a great day!
Hi, in the info says “Compatible With bbPress 2.6.x, bbPress 2.5.x, Elementor, Elementor Pro, WPBakery Page Builder, WPML”, does this theme work with Elementor? Thanks
Yes, this theme is compatible with Elementor ! We’ve released it in a previous update, here is the demo : https://tikidocs.modeltheme.com/elementor/
Is there an option to allow for the sidebar to be sticky and remain in along the left hand side?
Hi,
This is not a built-in feature but we can help you add it if you enjoy and purchase the theme.
Regards!
hello, is it possible to have a 3rd level menu in the wiki? I need to have a deeper KB articles level (category > sub category > post ) thanks
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
Just bought it, but I can’t figure out how to change the background images. Need to know what size to make them as well, so I create my own images to use. Thanks!
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
Hi, When will Tikidocs be available using Elementor please?
We are not currently planning to turn the theme to Elementor, if you are interested in custom work you can find us at sales@modeltheme.com.
Hi, when i try to install theme it says ‘The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.’ please help
Hi,
Unzip the package and only install the theme zip file (tikidocs.zip).
Thanks
Thanks and how to import demo content? also do you have link to your documentation?
The link is on your downloaded package and also online https://docs.modeltheme.com/tikidocs/
How can I change the permanlinks?
From your dashboard, go to Settings → Permalinks.
I meant the permalinks of the plugin. I don’t want “knowledgebase”
Hi,
We have a tutorial for this: https://modeltheme.com/knowledgebase/override-custom-post-type-slug/- The tutorial is not on this same situation but you can adapt it for the knowledgebase
If you need help adapting it, please contact us here https://themeforest.net/user/modeltheme#contact
HI! Can the contents of the Knowledge-base be reached via the Wordpress Rest Api? Thanks for the reply
The KB Posts are stored in a CPT (Custom post type). So all of them are available for the default WordPress REST API.
The Helpful plugin with this theme does not install, I checked out the plugin on WP website and this is what it said about the plugin:
"This plugin has been closed as of 26 August 2022 and is not available for download. Reason: Security Issue."Any ideas?
Hello,
Since the plugin raise security issues it would be best to not go forward with the installation of any other prior versions either.
Closest plugin that might give the same functionality I could find is this one for you to use : https://wordpress.org/plugins/post-rating-and-review/
Hello,
quick question regarding the Screenshot with the wiki part (“Introduction”):
Is it possible to make deeper structures than only one category to extend / collapse?
Thanks in advance!
Hello,
It will go only for one category and it’s subcategories. If you have any questions, reach us through the contact form on our profile.
does this require use of WP Bakery or can I use default Gutenberg post editor. I do not wish to use WPbakery editor.
This theme uses shortcodes made through WP Bakery, you can place the codes in a block in Gutenberg and they will appear on the frontend.
Hi, We are currently using HelpGuru Knowledge Base from hero themes and wanted to switch to yours. Do you know if it’s easy to transfer the knowledge base between themes?
If their KB feature (knowledgebase) is from a plugin (and not from their theme), then all you have to do is install and activate the theme.
Keep in mind that we also have the KB plugin (ours – ModelTheme listings manager) and if you use another plugin, just keep this one disabled.
Problems that may appear: unstyled elements (if the KB plugin has no styling with it).
Hello. Is there HTML version of this theme for sale?
Unfortunately, we don’t have a HTML version for this theme.
The theme appears to be a bit spacey with lots of gap between wp bakery blocks… Can someone suggest how to eliminate that?
The spaces can be reduced via wpbakery(ifyou purchased the theme, please open a help ticket and we will help you)
How to change the primary body text color to black?
Hi,
Have you purchased the theme? If yes, please use the license key to open a help ticket on: https://modeltheme.ticksy.com/
Hi, mt-tabs is not working. I indicate the links and a “bounce” message appears below.
Hello and thank you for contacting us,
Please submit a request to our help center ( https://modeltheme.ticksy.com/ ) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards! - ModelTheme
How can I translate the search bar “search Knowledge Base”? Thanks
Hello and thank you for contacting us,
Please submit a request to our help center ( https://modeltheme.ticksy.com/ ) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards! - ModelTheme
Hello, how can I order the MT-Knowledge Base entries? Thanks and best regards
resolved
