4028 comments found.
Hello,
How to make the Login on the top right navigation?, Also to Register New Account. What Plugin do you use Nextend Social Login. How about Super Socializer plugin. But I need to know how to go to the page with the link to login or register since it is blank.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
When I create an article and insert an image , the image does not appear on the main page. Only the title of the article is displayed, but the image is missing. However, when I access the article directly, the image shows up correctly. The issue seems to be with the thumbnail on the main page, as it does not display the image properly. can u fix this ?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thanks for the great theme. I have purchased several licenses. Does this theme support PHP 8.4?
Hi,
Thank you for loving our theme so far.
Yes, it’s already compatible with PHP 8.4. However, if you try it and it doesn’t work with PHP 8.4, it’s possible that you’re using a plugin that doesn’t support PHP 8.4.
Next time, if you have more questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hi i am getting amp issue there is too much link created as amp and created amp pages how can we remove permanently
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
In header builder is it possible to increase the height of a section of make a background span multiple rows? I imported this one: https://imgresources.s3.amazonaws.com/header-builder/header-12.jpg and it is too short to show the image of the astronaut properly here: https://www.beatlessgrooves.com
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hello dear sir i have question i want to purchase this themes .. But what is your blackfriday sale date please
Hi,
Thank you for your interest in our theme.
Unfortunately, we do not have any discount campaigns planned for the next 6 months.
Best Regards,
PenciDesign
Ok Thank You . If Avilable your themes discount please info me.
Hi When I successfully imported the demo, I tried to test it, but when I tried to access the shop link—-> to the sub-links, they all went to the page soledaddemo.pencidesign.net/..... web demo: https://hieuha.net/
Hi,
You need to create your own menu. The menu from the import is just for demo purposes. You can create a new menu by going to Dashboard > Appearance > Menus.
If you have more questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I mean want demos in those sub-links?
Hi,
Please create a new ticket as I said and our developers will guide you how to get the demo link as you want.
Best Regards,
PenciDesign
Hello, PenciDesing!!
I am getting error:
soledad/woocommerce/cart/mini-cart.php versão 9.3.0 está desatualizado. A versão do core é 9.4.0
How will the theme be updated? Thank you
Hi,
Are you using the latest version of Soledad (version 8.6.0)? If not, please update it.
If you’re already using the latest version and still encountering this issue, kindly create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Sorry, I know about support and tried to send a message but support won’t let me submit a ticket without me paying for another license.
Hi,
I’ve provided you with two ways to contact us. If you’re unable to create a new ticket, you can send us an email. Please review my previous message again.
Best Regards,
PenciDesign
Yes, sorry, that’s true. I didn’t see the form on the right side of the page. I’ll send the message there. Thanks.
Hello Team,
I was using the theme on my website easyguitarsong.com but now i have shut down the website and want to use it on my another website but not able to activate it, please help
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
After doing an update, Google Adsense banners no longer display in articles – I have made many attempts, but nothing. My other site, which I did not update, displays the ads properly.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank you for your reply, I have already written to you 
I need help please. I bought this theme 2 years ago and never got a chance to use it as I lost the domain. Now I bought a new domain and trying to install it and it says invalid. Can someone please reach out and help with this?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank you for the reply, I didn’t know. I will do what you suggested now. Thanks again.
Hello,
https://paste.pics/SHWFD
Just wanted to know is it possible to use Video section from above demo to below Demo.
https://soledaddemo.pencidesign.net/soledad-personal-food-blog/home-2/
I just want to add the video section on the home page, pl. let me know if it is possible. thanks.
Hi,
Yes, of course! You can combine features from different demos to customize your website.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, how do I update the theme? I do not see the option to update on the WordPress update page. I can’t afford to purchase support; I just need to know how I can do it myself. The documentation doesn’t say anything either. Kindly assist.
Hi,
We’ve mentioned this at the top of the Soledad theme documentation in red text – Please check it.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Please add your own video player like field because self hosted video is very complicated
Hi,
We already support YouTube, Vimeo, and several other platforms. You can upload your videos to those platforms and use them.
If you have more questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, how can I make thumbnail image not be compressed in mobile version and use full-image directly?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Can I use this theme for subdomains?
Hi,
Thank you for purchasing in our theme.
For each WordPress installation, a separate license is required. This means if you install WordPress on both your main site and a subdomain, you will need to purchase two licenses – because they are in two separate WordPress installations.
Best Regards,
PenciDesign
Can’t I use it for subdomains on the same domain? For example, domain.com en.domain.com de.domain.com
Hi,
If you install three separate WordPress sites on three different domains, you will need three licenses.
Best Regards,
PenciDesign
Hi Team,
I have the below queries Please let me know when it will be available
1) The author wants to request the article be marked as paid. 2) User Registration control Editable
Hi,
Thank you for purchasing our theme.
We will forward this to our developers and consider adding it in future updates.
Next time, if you have any questions/ feature requests – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
ok Thanks
Hi, After the theme update “Become an Author” button is not visible. Please advise if the new theme has any issues.
Hi,
We’ve replied to your email. Please check it. There’s no need to notify us here if you’ve already sent an email.
Best Regards,
PenciDesign
Hello Brother can you please de activate my web site as I am moving to another and the key will not work and on your web site there still no option to change it
thank you
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello! I have a question before buying this theme, I would like to use it on my main site, but I have a subdomain of the same site where I would like to use it, my question is if I need to buy another license for my subdomain or can I use the same one? Thank you very much for reading.
Hi,
Thank you for your interest in our theme.
For each WordPress installation, a separate license is required. This means if you install WordPress on both your main site and a subdomain, you will need to purchase two licenses – because they are in two separate WordPress installations.
Best Regards,
PenciDesign
The demos are quite professional and beautiful. Hope you will launch more web demos about stores and web for businesses
Hi,
Thank you for purchasing and loving our theme.
Yes, we are continuously working on new demos, and they will be added regularly. We will also consider adding new demos for stores and businesses.
Best Regards,
PenciDesign
