8686 comments found.
Email Verification doesn’t work, when a user signup, he gets a verification email but when verification link is clicked nothing happens. Please how do i resolve this? Thank you.
https://photos.app.goo.gl/HEQRYe56cEjEZmxS9Hello,
Thank you for reaching out and for bringing this to our attention! I’m so sorry for any inconvenience you’re experiencing with the email verification. Let’s get this resolved for you as quickly as possible.
Please follow these steps:
1. Ensure that your theme and all plugins are updated to their latest versions.
2. Temporarily deactivate any third-party plugins to check if there’s a conflict.
3.Go to Settings > Permalinks in your WordPress dashboard and resave the permalinks. Make sure that the “Post name” structure is selected.
If the issue persists after these steps, please let me know, and I’ll be happy to assist further.
We’re here to make sure everything works perfectly for you!
I have done all of this but still doesn’t work.
I’m really sorry to hear that it’s still not working despite your efforts. Could you please visit your StylemixThemes account and fill out the form here: https://themeforest.net/user/stylemixthemes?
We will troubleshoot the issue directly on your site to find a solution.
Kind regards,
Hi team,
I’m looking for a theme that I can adapt for a travel guides and plans page. The way I have in mind is to create a platform where users can design their own guides or travel plans and then sell them. As the administrator of the page, my idea is to charge a commission for each sale made.
I would like the page to work in a similar way to the course sales platforms, where the content is not accessible until the user makes the payment. My question is if it is possible to configure a theme that allows adapting texts and questions for the creation of travel guides instead of courses.
I appreciate any suggestions or recommendations that you can give me.
Thank you in advance.
Hi there,
Thank you so much for reaching out and for sharing your wonderful idea—it sounds like an amazing project, and we’re excited to help you bring it to life!
Yes, our theme can be adapted to fit your vision. Instructors can create courses that function as travel guides, using different lesson types like text, quizzes, and more to divide the content into structured, engaging sections. This flexibility makes it perfect for customizing travel related content!
Regarding commissions, you can set up a system to pay instructors for each guide they sell. Our Payouts Add-on – https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-statistics-and-payouts makes managing this seamless, allowing you to proceed with payments to guide creators either manually or automatically, based on your preference.
If you have any further questions or need help setting things up, we’d be delighted to assist you! Thank you again for considering our theme for your platform—it means the world to us.
Warm regards,
would u plz fix rtl issues?
Hello,
Thank you so much for reaching out and for bringing this to our attention! I completely understand how important RTL compatibility is for your project.
We are aware of the issues, and they’ve been forwarded to our development team for resolution. Rest assured, we’re working on it, and the fixes will be included in an upcoming update as soon as possible. However, I’m truly sorry that I cannot provide an exact release date at the moment.
Your patience and understanding mean the world to us. If there’s anything else I can assist you with in the meantime, please don’t hesitate to let me know—I’m here to help!
Warm regards,
thanks alot … waiting for ur update …
Thank you for understanding
Hello support team. The topic interests me but I have a few questions:
- Does the theme support RTL languages? - I don’t understand the difference between a regular and extended license - Is there a possibility of publishing a course as an ad: with a price, instructor’s CV, course’s description. so Students could choose and contact teachers directly. - Is there an option allowing online courses in real time: video with camera for example.
Thank you
Hello,
Thank you so much for reaching out and for your interest in our theme! I’d be delighted to answer your questions.
- RTL Languages: Yes, our theme supports RTL languages! We even have an RTL demo available—please feel free to try it and see how it works for your needs.
- Regular vs. Extended License: The difference lies in usage. If you’re a developer planning to use the theme for multiple clients or redistribute it, the Extended License is required. However, if you’re creating an LMS website for your personal or organizational use, the Regular License is sufficient. This distinction isn’t related to course sales.
- Publishing a Course as an Ad: While there isn’t an exact feature for publishing courses as ads, students can send requests directly to instructors from their personal area. This allows for a similar level of direct interaction.
- Real-Time Online Courses: Absolutely! The theme supports real-time lessons using video lessons, as well as integrations with Zoom and Google Meet for live, interactive sessions with a camera.
If you have any additional questions or need more clarification, I’m here to help. We’d love to support you in creating your LMS platform!
Warm regards
I have tried to implement the course bundle in my website but all to no avail, it doesn’t work, i can’t add a courses to create a bundle. I keep getting this pop: ‘You reached maximum courses in bundle.’ Even when i am unable to add any course to create bundle.
Hello,
Thank you for reaching out, and I’m sorry you’re experiencing this issue. It sounds like the “Courses in Bundle Quantity Limit” setting is limiting the number of courses you can add to a bundle. By default, this limit is set to 5 courses per bundle.
To resolve this, please check the settings for the “Courses in Bundle Quantity Limit” and adjust it accordingly. You can find more details on how to do this in the image below:
For further details, please refer to the full Course Bundles documentation.
If you continue to experience issues, feel free to let me know, and I’d be happy to assist further.
Best regards
Hello StylemixThemes___Support,
I hope you are doing well.
There is a compatibility alert from Elementor’s new update. It says Masterstudy Elementor Widgets is not compatible with the latest version of Elementor (3.26.0).
Kindly fix the Masterstudy Elementor Widgets to make them compatible with the new Elementor (3.26.0) update. It is breaking the website.
Thanks.
Hello,
Thank you for reaching out and for bringing this to our attention.
Kindly be aware that we’re already aware of this compatibility issue between Masterstudy Elementor Widgets and the latest Elementor update (3.26.0). Our team is actively working on an update to address this issue and ensure full compatibility.
In the meantime, we recommend rolling back Elementor to an earlier version to avoid any disruptions to your website. We truly appreciate your patience and understanding as we work on resolving this.
If you have any further concerns, please don’t hesitate to let us know – we’re here to help!
Kind regards,
Thanks, StylemixThemes Support,
1. I have also updated the theme today to your new update of the theme available on 25th December.
I am using the Classic LMS 2 homepage demo import. After updating, the search box with the category that shows on the homepage stopped functioning properly; it is not showing the category now. Also, using WooCommerce for checkout pages, the theme options do not have a cart option to enable it to show on the top header of the theme. Let me know how to fix these issues.
2. If I upgrade to the Pro Plus license, does it include the MasterStudy Premium Templates, or do I need to buy them separately?
Hello there,
Thank you so much for reaching out to StylemixThemes Support!
1. Regarding the issues you mentioned:
- We’re sorry to hear about the challenges with the search box and category display after the update. To address this, please ensure that both the MasterStudy LMS Free Plugin and the Pro Plugin are updated to their latest versions, as they work closely with the theme.
- After confirming this, kindly switch the editor back to Elementor and check if the issue persists. If the problem is not resolved, we recommend submitting a support ticket directly through your StylemixThemes account by filling out this form: https://themeforest.net/user/stylemixthemes. Our team will be happy to troubleshoot this directly on your site and provide a solution promptly!
2. Regarding upgrading to the Pro Plus license:
- The Pro Plus license does not include the MasterStudy Premium Templates; they are sold as a separate product.
- However, with Pro Plus, you gain access to several beautifully designed course page templates, offering great variety and flexibility for your LMS. I’ve attached a screenshot showcasing some of these designs for your reference.
- For further details, please take a look at this link: Course Page Styles.
We currently have fantastic discounts available, so this could be a great opportunity to purchase both if you wish to enhance your LMS experience.
Please let us know if you have any other questions or need additional assistance—we’re always here to help!
Warm regards,
Hello, with this theme can you create on license which then has access to all courses uploaded? Also I don’t want people to be able to see the courses until they are registered and logged in, is this possible? Thanks
Hello,
Thank you for reaching out with your questions!
Currently, there isn’t an option to create a license that provides access to all courses. However, you can achieve similar functionality by setting up a membership or bundle system that grants users access to multiple courses.
As for restricting course visibility, your request is a bit unusual, however, you can create courses and mark them as paid. This way, users won’t be able to access the course content until they register and make a purchase. They’ll only be able to see the course description before signing up/purchase.
If you have any further questions or need assistance setting this up, feel free to let us know – we’re happy to help!
Kind regards,
Release 4.8.82 broke my site. upon checking the plugin, I realized that the latest version of MasterStudy LMS Pro Plugin v4.6.1 is breaking my site.
Hello there!
I’m sorry to hear about the issue you’re facing. Could you please clarify what exactly is broken on your site? If you’re using a child theme, try switching to the parent theme and deactivate third-party plugins to check for conflicts.
You mentioned the theme and Pro plugin versions—has the free version also been updated to the latest version?
Providing more details about the problem will help me assist you better. Also, please remember to always back up your site before making changes.
Let me know how it goes, and I’ll do my best to help further!
I am disappointed that there has been no response to my tickets since January 3rd.
I have been looking for someone to help me for 7 days. Both envato and StylemixThemes. They see my messages and don’t reply to me. Because the license they gave me is not working. This is the second time I have seen this problem. So if you want to buy Masterstudy. You should know that it will not work for you and you will not find anyone to help you
Hello
I’m very sorry to hear about your frustration. I want to assure you that the support team has responded to several of your tickets, but it seems the same request is being sent repeatedly. To help resolve this, I’m forwarding the solutions again for you to follow. If you’re still unsatisfied, you can send a refund request for the theme. I also see you’ve already received a refund for the Pro Plus version.
Here’s the current status and steps to resolve your issue:
-
MasterStudy Theme License:
The license is currently activated on the domain www.halsan.so as you requested. -
Addons Not Working:
The MasterStudy LMS Pro plugin hasn’t been installed or activated. This plugin is included with the MasterStudy theme, so there’s no need to purchase it separately. -
Steps to Fix Addons:
- Navigate to Dashboard > Appearance > Install Plugins to install the MasterStudy LMS Pro plugin.
- Refer to this guide for help: Install Plugins Guide.
-
Critical Error During Installation:
- The error may be caused by third-party plugins.
- To troubleshoot, enable debugging mode and deactivate other plugins to identify any incompatibility.
-
Using the License on a New Domain:
- To use the theme on another domain, you need to remove the license from the old domain.
- Follow the steps here: License Key Deactivation.
We have already deactivated the license for you, so you can now activate the theme on another domain without restrictions.
If you still wish to request a refund, you can do so directly from ThemeForest: Request Refund.
Thank you for your patience, and I hope these steps help resolve the issue. Let me know if you have further questions—I’m here to assist!
Hey, I have purchased two of your theme but never happened to use them properly, now i tried to use it but it seems it is linked with my old test domains? can you please unlink domains as i am not able to open ticket for that.
Hello
Thank you for the request.
Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes and please provide your domain name and purchase code
We will check it for you, but please next time do not forget to deactivate it from the theme dasgboard
Thank you for cooperation
Best regards
Email Sent. Thanks for a prompt reply. I just wanted to know, is it possible that if we show course as enroll now and once use click on enroll now button instead of opening signup page it redirect user to some other page or opens some other form in popup?
Thank you so much for sending your request via the form! We will need to check this in relation to the popup issue as well. I truly appreciate your patience as we look into this. We’ll get back to you with further details shortly. If you have any more questions in the meantime, feel free to reach out!
Thank you again!
I do not believe that you have to buy support due to an error such as this, you are making a zero installation, and this error always occurs:
Fatal error: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found in /www/wwwroot/mysite.com.br/wp-content/plugins/masterstudy-lms-learning-management-system/_core/includes/ Elementor/widgets/deprecated/stm_lms_courses_categories.php:183
i found problem, elementor new version… just rollback and works
Hello,
Thank for the update, I am glad that you were able to manage it.
Best regards
It is necessary to remove the “purchase notices” from the pro plus from the front when the course is going to be raised, https://cln.sh/7JDRTkNd – I do not want any more, but also do not want these “blocked” blocks appearing.
Hello,
Thank you for your message!
Could you kindly provide a full screenshot showing where the purchase notices are appearing? If I understand correctly, it’s displayed while creating the course, right? Unfortunately, it’s not possible to remove them at this time.
If you have any further questions or need assistance with anything else, please don’t hesitate to let me know. I’m happy to help!
Thank you!
Hello
I have a pre-purchase question
If I buy the copy, will all the add-ons work for me as they are available in the trial offer, such as adding a course, making permissions, creating certificates, modifying certificates, etc. or will it consist only of the free things available and the paid add-ons I will have to pay again.
Hello!
Thank you for your interest in our product.
To answer your question: yes, most features you’ve mentioned will work as the theme includes both the MasterStudy LMS Free and Pro plugins. However, some premium add-ons and any future premium add-ons are part of the MasterStudy LMS Pro Plus plugin.
To help you decide, you can check the detailed comparison between the Free and Pro versions here: https://docs.stylemixthemes.com/masterstudy-lms/getting-started-1/free-version-and-pro-version
You’ll find that purchasing both the Pro and Pro Plus versions offers the best value, especially with the current discounts available.
Don’t hesitate to let us know if you have any further questions—we’re happy to assist!
I have been looking for someone to help me for 7 days. Both envato and StylemixThemes. They see my messages and don’t reply to me. Because the license they gave me is not working. This is the second time I have seen this problem. So if you want to buy Masterstudy. You should know that it will not work for you and you will not find anyone to help you
Hello Halsan,
Thank you for reaching out, and I’m sorry to hear about your frustration.
Could you please provide more details about the issue you’re experiencing? For example, what specific error are you seeing? It would also help if you could include a screenshot or video within your ticket to give us a clearer picture of the problem.
Please note that it was the weekend, so there may have been a slight delay in responding, but your ticket will be addressed shortly. If you still don’t receive a reply, kindly share your ticket number with me, and I’ll follow up on it for you.
I want to assure you that there isn’t a general issue with licenses, and our support team is always here to assist you with any challenges you’re facing.
Thank you for your patience, and we’ll make sure your concerns are resolved!
Best regards,
It’s up to you if you give me an answer or no. I am not satisfied with your support and your work. Please return my money.
Hello Halsan,
I’m truly sorry to hear about your dissatisfaction, and I want to assure you that we’re here to help. Could you please let me know the specific issue you’re facing? If you’ve already created a support ticket, kindly share the ticket number with me so I can check on it for you right away.
I understand there’s been a delay, and I sincerely apologize for the inconvenience. Please know that our support team is working hard to handle a high volume of requests as quickly as possible.
If you’d like to request a refund, you can contact us via the support ticket system as well.
Refunds can be requested within 14 days of purchase, as per our policy. Please let me know if you have a ticket number or any additional details so I can check it for you and assist further. We truly value your patience and understanding, and
I’m here to help in any way I can!
It’s up to you if you give me an answer or no. I am not satisfied with your support and your work. Please return my money.
Hello Halsan,
I’m truly sorry to hear that you’re feeling dissatisfied, and I sincerely hope you’ve received my messages regarding your other requests. As I mentioned earlier, if you could kindly provide your ticket number, we will prioritize and expedite the process to assist you more effectively.
I believe we can resolve your license activation issue quickly and get everything working for you. However, if you still prefer to proceed with a refund, you’re welcome to reach out to us through our ticket system. If it has been less than 14 days since your purchase, you will be eligible for a refund.
Please let me know how you’d like to proceed—we’re here to help and ensure you have the best experience possible.
Looking forward to hearing from you!
I have been looking for someone to help me for 7 days. Both envato and StylemixThemes. They see my messages and don’t reply to me. Because the license they gave me is not working. This is the second time I have seen this problem. So if you want to buy Masterstudy. You should know that it will not work for you and you will not find anyone to help you.
I’m so sorry to hear about your frustration and completely understand how challenging this situation must feel. I’ve checked, and I can see that your support access is active, which indicates that your license should be functioning correctly.
Could you please share more details about the issue you’re facing? Screenshots or a description of the steps leading to the problem would be incredibly helpful for me to assist you better. I’m here to help and will do everything I can to resolve this for you quickly. Thank you for your patience and understanding!
I have been looking for someone to help me for 7 days. Both envato and StylemixThemes. They see my messages and don’t reply to me. Because the license they gave me is not working. This is the second time I have seen this problem. So if you want to buy Masterstudy. You should know that it will not work for you and you will not find anyone to help you.
Hi there,
I noticed that there are several duplicate requests from you, and I hope you’ve been receiving my responses. If there’s any specific issue that hasn’t been addressed yet, please let me know, and I’ll make sure to assist you promptly.
Your satisfaction is important to us, and I’m here to help resolve any concerns you might have.
Best regards
The latest update today broke my site. I have the Pro version with the Assignments add-on. As of running the new updates this morning, I can no longer approve completed student assignments. And we have a large group of students in the middle of progressing through courses that have had all of their previously Passed assignments to be no longer showing that they have been passed. And when I try to go back and pass those assignments it doesn’t save the assignment as passed. I get an alert message on the screen that disappears instantly (way too fast to read) If I look at the Student Assignments page there are no longer any statuses reported in the Status column for any of the Student Assignments going back to years ago when we first launched the website.
This needs to be addressed and fixed ASAP. We are trying to run a viable business and this is actively making us lose potential clients.
Also if I try to manually update the student’s progress using “Manage Students” on the Course page it removed all of the student’s previous progress when I clicked on the Complete box and set them back to 34% completed instead of 69% where they should be.
Good day!
Thank you for reaching out and sharing the details. I am sorry to hear about this situation.
Upon checking, we couldn’t confirm any such issue. Could you please confirm if your theme, as well as the MasterStudy LMS Free and Pro plugins, are all updated to their latest versions?
This will help us ensure compatibility and troubleshoot effectively. We’re here to assist and will do everything we can to resolve this for you.
Hi, Everything is updated to the latest versions. The only exception is WPBakery Page which will not update to version 8.1 from version 8.
We cant pass any current assignments and the system has removed the status of all of the student assignments that had been previously passed since we launched the courses.
Hello there!
Thank you for reaching out and providing details about the issue.
Regarding WPBakery Page Builder, we’re unable to provide it publicly at this time. After thoroughly checking compatibility with the latest version, it will be included in the next theme update.
If you need the updated version urgently, please go to the StylemixThemes account and fill out the form at this link: https://themeforest.net/user/stylemixthemes
Once we receive your request, we’ll send the latest version to you directly.
We truly appreciate your patience and understanding as we work to ensure everything runs smoothly for you!
It’s possible that the patch didn’t work as expected. In any case, please fill out the form and include all the details, and we’ll look into it for you.
The form editor was working fine before the update, but it hasn’t been working properly for a while now. Even if users fill in additional fields in the form, they don’t appear in the system. help pls
Hi,
Thank you for reaching out!
Please ensure that your theme and all bundled plugins are updated to their latest versions, as this can often resolve such issues. Once updated, test the form again by filling it out and checking if the additional fields appear in the system.
If the issue persists, please enable the debug log in your WordPress setup and share the log file with us for further investigation. This will help us pinpoint the problem and assist you more effectively.
Let me know if you need guidance on enabling the debug log or anything else!
Best regards
Notice: _load_textdomain_just_in_time Called Incorrectly.Translation loading for the masterstudy-lms-learning-management-system-pro domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. in /public_html/wp-includes/functions.php on line 6114
Thank you for sharing your message. Unfortunately, it didn’t provide enough details to fully understand the issue you’re facing.
To clarify, it seems you’ve added additional fields to the login/register form, but the inputs are not being saved or displayed in the system after users fill them out. To help resolve this, please follow these steps:
1. Check Field IDs: Ensure that all the fields you’ve added have unique IDs assigned. This is essential for the system to properly recognize and store the data.
2. Review Form Editor Settings: Revisit the form editor and double-check that everything is configured correctly, including field IDs, input types, and mappings to user data, if applicable.
To assist you further, could you please provide the following:
- A video or screenshots of your form settings.
- Screenshots or details of what happens after users submit the form.
- This information will allow me to replicate your settings and identify the best solution.
Looking forward to hearing from you soon!
Updated today. The problem is gone. It’s working now.
Hello!
That’s wonderful to hear!
I’m glad the issue is resolved and everything is working smoothly now. If you need any further assistance, feel free to reach out anytime.
Warning : Undefined array key “type” in /wp-content/plugins/masterstudy-lms-learning-management-system/_core/stm-lms-templates/course-player/content/quiz/questions/main.php on line 99
Hello!
Thank you for bringing this to our attention. The warning you’re seeing is related to the debug mode being enabled on your website. Disabling debug mode should prevent this warning from appearing on the site.
This warning does not affect the website’s functionality, but if you notice any issues or if it persists after disabling debug mode, please don’t hesitate to let us know. We’re here to help!
Kind regards
