Hi watergirl_2,

Thank you for reaching out Yes, you should still be able to access the Customize option under JNews Dashboard, even if your support period has expired.

If the Customize option is not showing, I recommend troubleshooting the issue by following the steps below

1. please make sure you have activated the theme license, please follow the steps below to activate the theme, please make sure you are using the same Envato account that you use to buy JNews when activating the theme

JNews activate license documentation

2. Make sure you are using strict-origin-when-cross-origin in your Referrer Policy setting. This is necessary for your server to make requests to the JNews server when accessing the JNews Dashboard, validating licenses, and installing JNews Plugins & Demos. Alternatively, if the Hypertext Transfer Protocol on your website is using HTTPS, you can use strict-origin in your Referrer Policy setting. You can change the Referer Policy setting in the Apache config or Nginx of your site. If your server is managed by a server administrator, you can contact your server administrator.

Referrer Policy

if the problem still persist, please contact us through the link below

our team will try to help you

Thank you

Hi pixldigital,

Thanks for reaching out to us, we’ve checked our theme with Elementor v3.26.0 and it is still working properly, could you please give us more information about the bug you’re experiencing? please attach a screenshot or video

please also try to troubleshoot this issue by deactivating third-party plugins that are not related to JNews to see if there are any plugin conflicts or not, if you are using any caching plugin or CDN caching please try to clear it

Thank you

Hi alexk66,

Thanks for reaching out to us, we’ve checked our theme with the latest version of Elementor and it is still working properly, could you please give us more information about the bug you’re experiencing? please attach a screenshot or video

please also try to troubleshoot this issue by deactivating third-party plugins that are not related to JNews to see if there are any plugin conflicts or not, if you are using any caching plugin or CDN caching please try to clear it

Thank you

I was make a screen record. Where I can send to you?

please send the video to the link below

Thank you

Hi afolabiot,

Thanks for reaching out to us, you can activate the license on your subdomain or subdirectories without deactivating the license on your main domain as long as the subdomain or subdirectories are in the same domain as your main domain for example if the main domain is jnews.io and the subdirectories is jnews.io/default or jnews.io/newsplus or the subdomain default.jnews.io or newsplus.jnews.io all of it can use 1 license at the same time

you can activate the license t the subdomain or subdirectories as you activate the license first time at your main domain, please follow the documentation below for the license activation

JNews Acitvate License Documentation

if your license still got deactivated, it may indicate an issue preventing the license from being updated. This often occurs when someone is using a Jnews theme file from an unauthorized source, to troubleshoot this please follow the steps below

1. Replace the JNews theme file by downloading the latest version from ThemeForest then install the zip file theme from Appearance > Themes

2. Reset your license by accessing the following URL.

yourdomain/wp-admin/admin.php?page=jnews&path=jnews&action=reset-licenses

please replace yourdomain with your actual domain

3. Reactivate your license. When trying to activate your license, remember to use the Envato account that you are using to buy the JNews theme to allow you to access the activate license page. If you cannot change the account logged in on Envato, you can activate the license in an incognito browser so that during the license activation process, you will be prompted to log in to your Envato account again.

if you need help to activate the license please contact us through link below

our team will help you to activate the license

Thank you

Hi yacineamotech,

Thanks for reaching out to us, to log in to our support forum please make sure that you are using the same Envato account that you use to buy Jnews because on your current Envato account, we didn’t see a purchased label

after your login is successful you can create ticket in he link below

Click Here To Get Support

if you still having problems to login to our support forum, please contact us through the link below

our team will try to help you

Thank you

Yes, please make the options and styles a stand-alone or in one of the more essential plugins.

What’s delaying the full Gutenberg compatibility?

Please, we need this thing. We don’t want an extra page builder plugin when we have a native one, please.

Hello afolabiot,

We sincerely apologize for the delay in our response and for the inconvenience you have experienced. At this time, you can use the Gutenverse News plugin for your News Block needs.

Gutenverse News

Additionally, you may also use the Gutenverse plugin to enhance your overall WordPress design experience.

Gutenverse

Thank You

Hi fadedplanet,

Thanks for reaching out to us, to display and fetch posts from the RSS feed you can use our JNews – RSS Block, to use the block, first please create a page > edit the page with WP bakery or Elementor > search for JNews – RSS Block > add the JNews Rss Block to the page

JNews – RSS Block

after you add the block, edit the RSS block setting and you can add your RSS URL in the Feed URL input field, the feed will also be fetched automatically

Feed URL Input Fied

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

Thank you

Hi chima10,

Thanks for reaching out to us, We have a strong commitment to continuously improving our theme and the built-in plugins, as can be seen in our Change Log. We deliver updates regularly. After purchasing a JNews license, you will receive a lifetime update.

Regarding server requirements, you can find all the necessary details in the link below

JNews Standard Requirement

if you have another question, don’t hesitate to reach us

Thank you

Hi infoermestv,

Thanks for reaching out to us, to adjust the logo size, please try to use the CSS code below, you can add the CSS code into Dashboard > JNews Dashboard > Customize Style > Additional CSS you can adjust the width in the code below according to your needs

adjust logo size

if you need further help, we have an official support forum that you can access at the link below, please log in to our support forum using the same Envato account that you use to buy the JNews theme

Click Here To Get Support

Thank you

Hi jijojose,

Thanks for reaching out to us, we will add the blue sky icon in the upcoming update

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi infoermestv,

Thanks for reaching out to us, to setup the sidebar structure, you can go to Dashboard > Appearance > Widgets > Default Sidebar

Default Sidebar

if your need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

Thank you

Hi AMGdevelopment,

Thanks for reaching out to us, to troubleshoot the issue, please try to check if both your site url and thumbnail url using https or not and theres no mixed content error in the browser console

please also try to disable third party plugin for a while to see if there are any plugin conflict or not, if you are using any plugin caching or CDN caching please try to clear it

if the problem still persists, please try to open a new support ticket on our forum. please also attach your site url in our support forum, our team may need to check the issue directly in your site

Click Here To Get Support

Thankyou

Hi thnx88,

Thanks for reaching out to us, if you want to use the Google Adsense script code you can use the ads placeholder that we provide

you can use our JNews – Ads Block

JNews – Ads Block

for the ads type choose script code and you can paste your script code on the ads code input field

script code

we also have several advertisement placeholders that you can find in Dashboard > Appearance > Customize > JNews : Advertisement Option

please check the documentation below for more information

JNews Advertisement

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi marinbiznesuk,

thanks for reaching out to us, we don’t have a feature or functionality to add a category to post after the demo import

to troubleshoot this issue please try to disable third-party plugins related to JNews to see if there are any plugin conflicts or not

if the problem still persists, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

Hi 33qamar,

Thanks for reaching out to us, If you consistently receive an invalid message when updating the theme, it may indicate an issue preventing the license from being updated. This often occurs when someone is using a Jnews theme file from an unauthorized source, to troubleshoot this please follow the steps below

1. Replace the JNews theme file by downloading the latest version from ThemeForest then install the zip file theme from Appearance > Themes

2. Reset your license by accessing the following URL.

yourdomain/wp-admin/admin.php?page=jnews&path=jnews&action=reset-licenses

please replace yourdomain with your actual domain

3. Reactivate your license. When trying to activate your license, remember to use the Envato account that you are using to buy the JNews theme to allow you to access the activate license page. If you cannot change the account logged in on Envato, you can activate the license in an incognito browser so that during the license activation process, you will be prompted to log in to your Envato account again.

If you have any further questions or need further help, please contact us through the link below

our team will help you to update the theme

Thank you

Hi boxtechid,

Thanks for reaching out to us, 1 JNews license can only be used for 1 domain, but you can also use it in a WordPress multisite environment as long as it uses the same domains, for example, id.jnews.io, us.jnews.io, and sg.jnews.io

if you have another questions don’t hesitate to reach us

Thank you

Hi lampungpost,

Terima kasih telah menggunakan JNews, kami memeriksa website anda tapi kami tidak menemukan overlapping yang anda maksud pada single post di website anda, berikut screenshot saat kami mengunjungi website anda

Single Post

jika anda masih mengalami hal tersebut pada website anda kami sarankan untuk mencoba membersihkan cache pada chaching plugin atau cdn caching jika anda menggunakanya

anda juga dapat mencoba menonanktifkan third party plugin yang tidak terkait dengan JNews sementara utk memeriksa apakah ada plugin conflict atau tidak

untuk widget widget “Match Result” dan “Standing” pada demo https://jnews.io/sport kami memang tidak mengincludenya pada demo, tapi anda dapat menambahkanya menggunakan third party plugins Sportpress pada link dibawah

Sportpress plugins

setelah anda menginstall dan aktifkan plugin sportpress, anda dapat menambahkan widget Event Blocks dan league table melalui Dashboard > Apperance > Widgets , contohnya seperti gambar dibawah ini

Sportpress Widgets

Jika ada pertanyaan lebih lanjut silahkan membuat ticket di support forum kami

Click Here To Get Support

jika support license anda sudah expired, mohon untuk memperbarui support license anda

Extend Support License

Terima kasih

Terima kasih atas jawaban dan informasinya, saya coba dulu ya. Mantab

Salam hangat

Hi marcinbiznesuk,

Thanks for reaching out to us, below is the ID of the subtitle and post source name

subtitle id: jnews_single_post-subtitle

source name id: jnews_single_post-source_name

for controls like source URL and several controls currently, we’re not using ID, but we will add it in the future update

If you have any further questions or need further help, please create a support ticket in our official support forum using the link below

Click Here To Get Support

if your support license expires, please try to extend or renew your support license.

Extend Support License

Thank you

And when will this update be? Approximately?

Hi watergirl_2,

Thanks for reaching out to us, currently our theme only supports WP bakery and Elementor page builder, but we are actively working on expanding our theme’s compatibility and functionality with the Block Editor

we also have a dedicated Gutenberg post block plugin that you can check in the link below

Gutenverse News

Thank you