216 comments found.
Hello,
I installed your template and I had issues immediately. Took me a couple that I was hoping I would not have to spend. However, another user posted about the error “Loading the stylesheet ’<URL>’ violates the following Content Security Policy directive: “style-src ‘self’ ‘unsafe-inline’”. Note that ‘style-src-elem’ was not explicitly set, so ‘style-src’ is used as a fallback. The action has been blocked.Understand this error (index):71 Loading the stylesheet ” and they are correct. I got the same error error. The problem is true your template, it is caused by Authorsy. It is very strange and unusual it is setting CSP headers, when it is an Author box and bio link for Wordpress.
Now, I have other issues, in short, the menu in your demo is not the same menu I see in he template. Your demo has a styled menu, whereas one-click install demo has a basic Wordpress menu. I’ve been unable to find a setting to change it, therefore, must be another problem with the template.
Also, in addition to the menu problem, the magnifying glass is not position correctly. Can you fix these things?
Hi,
Please check your ticket; we have already replied to your ticket through our support center. Please check and let us know the update.
Best regards
Got this error after installing theme and demo data
Loading the stylesheet ’<URL>’ violates the following Content Security Policy directive: “style-src ‘self’ ‘unsafe-inline’”. Note that ‘style-src-elem’ was not explicitly set, so ‘style-src’ is used as a fallback. The action has been blocked.Understand this error (index):71 Loading the stylesheet ‘https://fonts.googleapis.com/css?family=Rubik%3A300%2C300i%2C400%2C400i%2C500%2C500i%2C700%2C700i%2C900%2C900i%26display%3Dswap%7COpen+Sans%3A300%2C300i%2C400%2C400i%2C700%2C700i%2C800%2C900%2C900i&ver=1.2.8' violates the following Content Security Policy directive: “style-src ‘self’ ‘unsafe-inline’”. Note that ‘style-src-elem’ was not explicitly set, so ‘style-src’ is used as a fallback. The action has been blocked.Understand this error (index):218 Loading the stylesheet ‘https://fonts.googleapis.com/css?family=Open+Sans:100,100italic,200,200italic,300,300italic,400,400italic,500,500italic,600,600italic,700,700italic,800,800italic,900,900italic&display=swap' violates the following Content Security Policy directive: “style-src ‘self’ ‘unsafe-inline’”. Note that ‘style-src-elem’ was not explicitly set, so ‘style-src’ is used as a fallback. The action has been blocked.
Hi,
Thank you for reaching out to us.
The issue you mentioned is not related to the theme; it appears to be caused by your site’s security settings.
We have reviewed your ticket and replied with details on the support ticket. Please check and let us know the update.
Best regards
Hello where can I download the plugins because I am getting this error Downloading installation package from https://demo.themewinter.com/wp/plugins/instive/instive-essential.zip…
Download failed. Not Found
Plugin not activated. A higher version of Instive Essentials is needed for this theme. Please update the plugin.
TGMPA v2.6.1 Return to Required Plugins Installer
Hi,
Sorry for the inconvenience.
Please open a support ticket using the link below so we can check the issue properly and fix it for you: https://themewinter.ticksy.com.
Alternatively, you can email us directly at: team.themewinter@gmail.com
Once we receive the details, our team will review the issue and assist you accordingly.
Thank you for your understanding and cooperation.
Best regards,
On single blog posts, the font for the main menu, buttons, and text elements unexpectedly defaults to Times New Roman on the live site. This happens even when other fonts are correctly set in Elementor and throughout the rest of the site. It’s a noticeable inconsistency for blog content.
Hi Snelson,
Sorry for the inconvenience.
The blog page is working fine on our end, so it seems there might be a conflict or issue on your site specifically. Please open a support ticket: https://themewinter.ticksy.com/ or email here: team.themewinter@gmail.com with temporary admin login details, and we will check and fix the issue directly on your site.
Looking forward to your response.
Best regards
Thanks, I just sent you an email with that and another issue (hyperlinks not working in the footer)
Hi,
Thank you for your email. We are currently checking the issue. Please keep an eye on your inbox—you will receive an update soon.
Regards
I’m using your theme together with the ElementsKit Header/Footer builder, and I noticed that the header menu looks fine, but on the live site, the links aren’t clickable. The cursor doesn’t switch to a pointer, and nothing happens on click. Strangely, it all works perfectly in Elementor’s preview mode.
Hi Snelson,
Thank you very much for reaching out to us.
The issue may have occurred due to caching. Please try clearing both your server and website caches, as well as inactive the Elementor cache. Then, check if it’s working as expected.
If you’re still experiencing issues, please feel free to open a support ticket here: https://themewinter.ticksy.com/ or email here: team.themewinter@gmail.com.
Best regards
I’m having trouble updating my theme, what should I do? My license details aren’t working.
Hi,
Sorry for the inconvenience. Please open a support ticket on the theme support center or email us here: team.themewinter@gmail.com.
Let us know for further assistance.
Regards
I receive the following error message with the latest Elementor Version 3.27.7and ElementsKit LiteVersion 3.4.4 plugin.
Fatal error: Uncaught Error: Class ‘Elementor\Core\Schemes\Typography’ not found in /homepages/37/d413626357/htdocs/wordpress3/wp-content/themes/instive/components/editor/elementor/widgets/popup.php:117 Stack trace: #0 /homepages/37/d413626357/htdocs/wordpress3/wp-content/plugins/elementor/includes/base/controls-stack.php(2427): Elementor\Instive_Popup_Widget->register_controls() #1 /homepages/37/d413626357/htdocs/wordpress3/wp-content/plugins/elementor/includes/base/widget-base.php(1050): Elementor\Controls_Stack->init_controls() #2 /homepages/37/d413626357/htdocs/wordpress3/wp-content/plugins/elementor/includes/base/controls-stack.php(569): Elementor\Widget_Base->init_controls() #3 /homepages/37/d413626357/htdocs/wordpress3/wp-content/plugins/elementor/includes/base/widget-base.php(184): Elementor\Controls_Stack->get_stack() #4 /homepages/37/d413626357/htdocs/wordpress3/wp-content/plugins/elementor/includes/base/controls-stack.php(314): Elementor\Widget_Base->get_stack() #5 /homepages/37/d413626357/htdocs/wordpress3/wp- in /homepages/37/d413626357/htdocs/wordpress3/wp-content/themes/instive/components/editor/elementor/widgets/popup.php on line 117
When I check the mentioned popup.php it seems the referenced function is no longer existing:
”’scheme’ => Core\Schemes\Typography::TYPOGRAPHY_1,”
https://wordify.com/blog/wordpress/fixed-elementor-broken-after-3-6-0-upgrade-php-fatal-error-uncaught-error-class-elementorscheme_typography-not-found/Can you please update the theme?
Hi,
Apologies for the inconvenience. We have already fixed the issue. Please update the theme, and we hope this will resolve the problem.
Here are updated guidelines for you:
How to get theme update notifications: https://support.xpeedstudio.com/knowledgebase/get-notify-and-update-theme-automatically/ How to update your WordPress theme: https://support.xpeedstudio.com/knowledgebase/how-to-update-the-wordpress-theme/
If the issue persists after updating the theme, please open a support ticket here: https://themewinter.ticksy.com/
Best regards
This has to do with the issue at:
/wp-content/themes/instive/components/editor/elementor/widgets/insurance-service.php
Our support period has lapsed, but I feel that it is realistic to request an updated theme link. Much appreciation in advance! If that is not available, the needed tweak/update to that file. If you need login, I can provide that…but it isn’t necessary to have anyone login at this time.
I do not feel like we need to repurchase to get the updated theme when they are normally available. You had replied to a previous comment that a download link is available somewhere.
Hi,
We have released the updated theme. Please update your theme, and we hope all issues will be resolved.
Here are the updated guidelines to help you with the process:
How to get theme update notification: https://support.xpeedstudio.com/knowledgebase/get-notify-and-update-theme-automatically/
How to update WordPress theme: https://support.xpeedstudio.com/knowledgebase/how-to-update-the-wordpress-theme/
Best regards
Thank you! Much appreciated Team!
You’re very welcome. If you need any further assistance, please don’t hesitate to reach out.
Best regards
I am amazed at how unprofessional you are. Almost everyone has had problems with Elementor and ElementorKits, but you have not found a solution. I made the payment, installed the demo, immediately on the site “There was a serious problem with your site.” I didn’t expect to get an error so fast. You are not doing your job well.
I installed the updated version of both plugins, but the problem was not solved. When I disabled the ElementorKits plugin, the site opened, but this time the demo problem was not solved.
I need urgent support and a solution!
Hi Talha,
Sorry for the inconvenience. We have replied to your ticket. Please check your ticket for further details.
Regards
I have difficulties with importing the demo. It keeps giving error. Can you check the theme/plugin for possible issues please? Or recommend any alternatives for importing the demo. FYI my site is hosted locally. Thank you
I tried to install in online both with one click and manually XML importing but it gives several errors. If there is a secret in importing the demo please share that.
Hi Siarva,
Sorry for the inconvenience. Please make sure you have the following server configuration.
PHP version = 8+
upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 600
max_input_time = 400
max_input_vars = 10000
After that, if you still have issues, please open a support ticket here: https://themewinter.ticksy.com/ or https://themewinter.com/support/. Our support team will check it ASAP.
Regards
why each tiime the web brocken and givve this message: /home/u171931547/domains/allianztanger.ma/public_html/wp-content/themes/instive/components/editor/elementor/widgets/insurance-service.php on line 323
Hi,
We sincerely apologize for the inconvenience. We have already fixed the issues with the Elementor updated version, but due to some technical issues, we couldn’t release the updated theme. Please open a support ticket here: https://themewinter.ticksy.com/ or https://themewinter.com/support/ and we will provide you with the updated theme.
Regards
but why i need a new licenses?
is there any probleem on your Theme? it’s nott from my Side i think
i think this theme is totally broken
Hi,
No, you don’t need a new license. You only need to extend the support period if it has exceeded 6 months from your purchase date. Please visit this link https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support to extend your support period. If you’re still experiencing issues, open a support ticket here: https://themewinter.com/support/.
We have already fixed the theme and provide you with the updated version, which should resolve your issues.
Regards
i know, i mean why i need to pay the Support, this is the Theme broken not my error to ask the Support for helping me, you have a probleem in your Theme, so i think you hsould give me a solution, not selling me he extra Support. Thank you
your Last Update is 4 June 2024 the last verison hhavee problems? and if i install the last verision i will lost my first web?
Hi,
Please be informed that without an active support period, you will not be able to open a support ticket through our standard theme support platform. However, should you decide not to extend your support period, you can still submit a support ticket via the following link: https://themewinter.com/support/. No payment is required to open a support ticket.
Once your ticket is submitted, we will promptly assist you by providing the necessary theme update.
Best regards
i visite this web they don’t have Instive theme!!!
Hi,
It’s not mandatory to select instive theme. You can select any available product, describe your issue, and submit the ticket. The support team will check and follow up on it.
Regards
hellom, we are an agency, we want to buy the commercial licence, do we can install this theme in any web for our clients?
Hi,
Yes, you can install the theme on any website through WordPress. One license is valid for one domain. You will need to purchase multiple licenses for multiple domains.
Regards
im asking abou : Extended License
Hi,
No, you don’t need a new license. You only need to extend the support period if it has exceeded 6 months from your purchase date. Please visit this link https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support to extend your support period. If you’re still experiencing issues, open a support ticket here: https://themewinter.com/support/.
We have already fixed the theme and provide you with the updated version, which should resolve your issues.
Regards
can you please read my questions?
Stuppid, you can’t give 2 second to read the question before you answer
Hi,
We apologize for the misunderstanding. As mentioned earlier, whether you purchase a regular or extended license, you will still need to buy separate licenses for each domain. One license applies to one domain, regardless of whether it’s a regular or extended license. We hope this clears up the confusion.
For more details, please open a support ticket here: https://themewinter.com/support/ and select any available product when opening the support ticket.
Regards
Do you know why when activating the Elementskit plugins it give error “There has been a critical error on this website.”
Thanks
Hi,
Please use the updated version of Elementskit plugin. Also, open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details. Our team will check and provide a solution soon.
Regards
Yeahhh that’s the thing you need me to renew support for something that you know the solution and it’s simple. meanwhile we’re down cash and website
Sooo NOT professional!
I updated the Elementor and ElementsKit Lite plugins, the site is not working, can you help me?
Hi,
We need to check the issues from your site. It shouldn’t happened. Please open a support ticket here: https://themewinter.ticksy.com/submit/ with temporary admin access details.
Regards
Why is it so hard to Import the Demo. I keep getting curl issues and error 500. The process can’t just complete. Support takes forever to respond.
Hi,
Sorry for the inconveneince, We have replied to your ticket within one business day. We have resolved the issues on your site. Please check your ticket reply and let us know if you have any further queries.
Regards
I added my license to a subdomain for developing purpose; now that i’m ready to migrate to the main domain, i can’t use the same license anymore. I even tried to leave a ticket but i’m not able since my support expired. What to do ?
I’ve sent a mail to team.themewinter@gmail.com
Hi,
The same license cannot be used across different domains. To proceed, kindly deactivate the license on the old domain and then activate it on the new domain. This should resolve the issue.
Best regards
I’m disappointed that every time I update the Elementor plugin, I lose the header and parts of my website. There is no issue with the host configuration, like the PHP version or upload_max_filesize…
Hi,
It shouldn’t happen. Please open a support ticket here: https://themewinter.ticksy.com/submit/ with temporary admin login details. Also, provide a short video where you face the exact issues with the Elementor update.
Regards
I can’t open a ticket I got always that my support is expired… “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Please, mail here : team.themewinter@gmail.com.
I am extremely pleased with the team’s support. They were highly professional in identifying and explaining the issues on my website. Thank you very much.
I want to remove the url slug on the services pages. So I want it to work as domain.com/business-insurance instead of domain.com/service/bussines-insurance. I found slug replacement but that’s not my problem, I want to remove it completely. I can open my service pages separately, but I want to use the “Instive service” widget on the homepage and I cannot give special links to the read more sections. How can I do that?
Hi,
Our support team already replied your support ticket. Please check the ticket reply and let us know for fruther assistance.
Regards
Hello,
I want the demo-3 I can’t find it in one click demo importer https://demo-themewinter.com/instive/home-3/BR,
Can you please open a support ticket here with temporary admin access : https://themewinter.ticksy.com/submit/
Regards.
⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️ more than 6 hours, and no support, no answer,
it’s scam i think ⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️
Hi,
We have checked your site but the demo was imported successfully on your site. We have no ready demo for the Arabic language. You need to import the demo content then change the site language to https://prnt.sc/GsxH744rH-9C and customize your site in Arabic language.
We are checking the theme settings error issues. Please allow us some time to fix it.
Regards
Hi,
Our support team has solved your issues. Please confirm here your issue is solved and for further assistance, follow the support desk.
Regards
