10688 comments found.
Hello – I see you are looking to release a new update from other comments. Are you able to give a date please? Thank you.
Hi,
We greatly appreciate your patience and understanding.
The update package for Porto is fully prepared for submission to Envato. However, due to some issues related to our Envato account, we are temporarily unable to upload the new version.
Rest assured, as soon as this matter is resolved, we will promptly release version 4.0.9 of the theme at the earliest opportunity.
We kindly ask for your understanding regarding our current limitations. If there’s anything specific you’re looking forward to or require assistance with, please don’t hesitate to let me know.
Thank you again for your continued support and cooperation.
Best regards,
Hello, when do you plan to release the next update of the theme? It has been a long time since it was updated.
Hello,
Yes, we’re planning to release a new update this week! Please stay tuned for the announcement.
Don’t hesitate to let me know if there’s anything specific you’re looking forward to or need.
Best regards, San
Why i can not login/ reset password from https://www.portotheme.com/support/, there are no email to reset my password. I need to reset my porto theme license for a new domain.
Hi,
I’m sorry to hear you’re having trouble logging into the Porto support portal. To resolve this, please contact us directly via [https://themeforest.net/user/pt-support1](https://themeforest.net/user/pt-support1) using the account you used to purchase the theme. Our team will assist you promptly.
Regards, San
any plan to publish new update version
Hi. Yes, we’re planning to publish a new update version this week! Keep an eye out for the announcement.
If there’s anything specific you’re excited about or need, feel free to let me know.
Best regards, San
after activating theme and importing the demo content, the site is completely broken. https://sm77.novationtools.net.au/. i tried 2 times in 2 different sub domains. please reply asap. its magento 2.2.11
Thanks for using Porto,
Please kindly open new ticket at https://portotheme.com/support to get the check for that.
Regards,
it says purchase code already used.
We sincerely apologize for any inconvenience you may have experienced while using the theme.
To ensure we can effectively assist you, please open a new ticket on our helpdesk at https://portotheme.com. This will allow our team to gather the necessary details and provide a faster resolution to any issues you may encounter.
Thank you for your understanding and cooperation!
Hi, I already contacted 2 times to the support, one from contact form and second via email from dino@thenovagroup.com.au but I haven’t still heard from the support. I am having issue with ticket creation. I already renewed support for 6 months yesterday. Please take this as highly urgent.
I hope this message finds you well.
Our team responded to your email yesterday. Kindly take a moment to review their reply at your earliest convenience. Should you have any additional questions or concerns, please do not hesitate to reach out to them directly for further assistance.
Thank you for your attention, and we are here to help should you need any further support.
Best regards,
Hi, after the theme installation, the frontend of the site is not working. https://sm770.novationtools.net.au/.
Thanks for using Porto,
Please kindly open new ticket at https://portotheme.com/support to get the check for that.
Regards,
I just downloaded the newest zip file but I can’t find the ”>Patch for Magento 2.4.1 And Above.zip” file which i need to install for the current porto theme version, right?
Thanks for using Porto!
You can skip the theme patch for Magento 2.4.1. For more info, please contact us via helpdesk or https://themeforest.net/user/pt-support1Best regards,
when next version please ?
Hello,
If you need the new theme package urgently, please contact us directly via [https://themeforest.net/user/pt-support1](https://themeforest.net/user/pt-support1). We will submit the latest version soon.
Regards,
Hello!
Very slow theme update – 1 time per year =(
Hello, The update package for Porto is almost ready for submission to Envato. The delay was due to resolving some licensing issues with extensions, but the team is working hard to finalize everything.
Thanks for your patience!
when will be release the next update. almost 7 months since the last one.
Hello, The update package for Porto is almost ready for submission to Envato. The delay was due to resolving some licensing issues with extensions, but the team is working hard to finalize everything.
Thanks for your patience!
Hello. Is the porto magento search and blog powered by mageplaza?
Thanks for using Porto,
Yes, the Mageplaza Search and Blog extensions are integrated into the Porto Magento theme. These extensions are bundled with the theme package to enhance functionality, making it easier for users to manage blog content and improve search capabilities.
Regards,
I had a problem with password recovery. The problem is in the Porto template. I found the solution to the problem on this link: https://magento.stackexchange.com/questions/364588/reset-password-not-working-in-magento-2-4-5
Thanks for using Porto,
To troubleshoot the issue further, could you temporarily disable the Porto theme and test the password recovery functionality on the default Luma theme? This will help confirm if the problem is theme-related.
Regards,
Hello, I have your theme from several years. Is there a way to do data validation on input forms (like name, address etc.) so that we dont get curly brackets, semicolons etc. and we get numbers where numbers are required ? If not – can you suggest a method or an extension? Thanks in advance. Sam
Hi Sam,
Yes, in Magento 2 (with Porto theme or any other theme), you can perform data validation on input forms like name, address, phone numbers, etc., to prevent unwanted characters like curly brackets, semicolons, and ensure correct formats (like requiring digits for phone numbers).
For advanced needs, consider finding a extension Better Validation for added flexibility.
Let me know if you need further help!
Regards,
Just purchased the template and was now testing the checkout and seems that you continue to use inline scripts that are now blocked by magento since 2.4.7 how to solve this?
Thank you for choosing Porto!
Please open a new ticket on our helpdesk at https://portotheme.com to helpdesk to ensure we can best assist you with any issues you may have.
This allows our team to gather any necessary details and provide you with a quicker resolution.
Have a nice day!
Best regards,
Hello, Instagram and meta made some change in Sep 24 as related to this link where they need a feed name. Is there an updated Porto? https://developers.facebook.com/docs/instagram-basic-display-api/reference/media Sam
Hello Sam,
Thank you for your message.
Yes, we are aware of the changes made by Instagram and Meta related to the feed name requirement in their API, as outlined in the link you provided. We are currently checking the most recent version of Porto to ensure it is compatible with these updates.
If you need any assistance with updating your Porto theme or have any further questions, feel free to reach out, and we’ll be happy to help.
Best regards,
We are noticing an issue with the homepage not displaying product images when its accessed for the first time on slower connections. When the issue occurs the console outputs an error:
Uncaught TypeError: $(...).lazyload is not a function.
Is there a simple fix? Our site is pretty much your standard code.
Thanks for using Porto,
Please kindly open new ticket at https://portotheme.com/support to get the check for that.
Regards,
Hi,
I updated to M 3.4.2. The mini cart disappeared from the header. How to solve this problem?
Thank
Thank you for choosing Porto!
Please open a new ticket on our helpdesk at https://portotheme.com to helpdesk to ensure we can best assist you with any issues you may have.
This allows our team to gather any necessary details and provide you with a quicker resolution.
Have a nice day!
Best regards,
I solved the problem by re-upgrading.
Now I have another problem. I did the installation of demo 33. I got the error Exception #0 (Zend_Db_Statement_Exception): SQLSTATE[42S22]: Column not found: 1054 Unknown column
I can’t find the cause of the problem.
I modified Data.php and changed:
$collection->getSelect()->order(“find_in_set(e.entity_id,’” . implode(’,’, $productIds) . ”’)”);
I am like this:
$collection->getSelect()->order(new \Zend_Db_Expr(“ FIELD ) . “)”));
Hello,
This issue is caused by the way you’ve modified the custom code, specifically how you’re using the FIELD function in your SQL query to order the collection. The error you’re seeing is related to the query construction and how the expression is formed, not related to the theme.
In short, it’s a backend issue (database query construction) rather than a frontend theme issue. Let me know if you need further assistance!
REgards.
Error coming from MagePlaza/Search module. I have not yet corrected the Porto code.
The new store layout is still being tested. I have one problem. I installed template 33. In addition to the new main menu, the old one remained. How do I remove it?
Here’s how it looks: https://milanradnic.in.rs/menu.jpg
Have you tried to clear your browser cache? Please contact me through my profile page, let me take a look on your issue.
Regards,
Problem solved. I turned off the product categories from being displayed in the SW mega menu and the old menu is gone.
We’re glad to hear that you were able to resolve the issue. If you encounter any further problems or have other questions, please don’t hesitate to contact us via https://portotheme.com/support. Thank you for your understanding.
Best regards,
Hi, after upgrading to Magento 2.4.7-p3 and downloading the new theme files I am getting following error:
Deprecated Functionality: Creation of dynamic property Smartwave\Megamenu\Helper\Data::$_storeManager is deprecated
Is the theme not compatible with Magento 2.4.7-p3?
Best regards
Hello,
Thanks for contacting us,
Porto is compatible with Magento 2.4.7 p3, please contact us via helpdesk https://portotheme.com/support to get the check for that.
Regards,
Hi,
My store runs on M 2.3.2. I want to migrate it to M 2.4…
I don’t want to put my customers in an unpleasant situation. I don’t want to have a loss in sales. That’s why I want the subdomain (within the domain for which I bought a license) to be upgraded and the store to look different. After the finished work, I would transfer the database and files to the root domain. Can I use the same license I use for the domain?
Thanks
Thanks for using Porto,
Yes, With a single regular licence you can also install the theme on your test server (for testing purposes), but that version shouldn’t be available to the public.
Regards,
Hi Porto Supporter,
We have purchased three licenses for this theme. The previous developer made customizations directly in the theme files, and there was no version history available for the site. We are planning to upgrade to a new version of the theme, which makes it difficult to identify the customizations that were made.
Could you please assist us in obtaining version 4.0.1 of the theme that we currently have installed? This will allow me to compare the changes.
Thank you very much!
Kind regards!
Thank you for your message.
Unfortunately, version 4.0.1 of the Porto theme is no longer available. We recommend reaching out to our helpdesk for support regarding your customizations and upgrade process. They can assist you in navigating this situation.
If you have any other questions, please feel free to ask.
Best regards,
Porto Support Team
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