8686 comments found.
I want to change the Course page style I can only choose from 3 styles but other are closed
Hello Mehmet!
Thank you so much for reaching out!
I understand that you’d like to change the Course page style. The additional styles you’re referring to are available with the MasterStudy LMS Pro Plus version
By upgrading to Pro Plus, you’ll gain access to these styles and a lot of other fantastic features. If you need any assistance with the upgrade process or have any questions about the Pro Plus features, feel free to reach out.
I’d be happy to help!
I have WPBakery Page Builder 7.4 How to update it? To receive automatic updates license activation is required, which license? I buy musterstudy.
Hello there,
Thank you so much for reaching out!
To ensure compatibility with MasterStudy LMS, our team conducts a thorough check after each new release of WPBakery Page Builder. Once the compatibility is confirmed, we’ll provide the latest version of WPBakery that works seamlessly with MasterStudy LMS.
We kindly ask for your patience during this process, and we'll notify you as soon as the compatible version is available.If you have any further questions or need assistance in the meantime, please don’t hesitate to ask!
Hello. Could you please let me know if the following is possible? With MasterStudy, I want to create a corporate training site. The courses will be free for users, but the companies they work for will pay a predetermined amount based on the number of employees using the platform, without relying on the website’s e-commerce functionality. Therefore, we need to be able to assign specific courses, from all the available ones, to each user. I would also like to know if it is possible to manually translate all the pages without using WPML or any other plugin. Thank you.
Hello!
Thank you for sharing the details of your requirements—it sounds like an exciting project! Let me clarify a few points for you.
Courses cannot be both free and paid at the same time. However, in the course price settings, you can set the price to zero and include the course in a membership plan. MasterStudy LMS integrates with the Paid Memberships Pro (PMPro) plugin, which allows you to create membership plans tailored for corporate training. This setup enables companies to pay a predetermined amount, and their employees can access the assigned courses through their membership.
Additionally, it is possible to manually enroll students by entering their email addresses, giving you full control over assigning specific courses to individual users.
For translations, if your website is in a single language, you can use the Loco Translate plugin (free) to manually translate all the pages. However, if you plan to make your website available in multiple languages, you’ll need to use WPML to manage the translations.
If you have any additional questions or need further assistance, please feel free to reach out.
Best regards,
Thank you! Best regards!
You are always welcome Please don’t forget to leave us a 5-star review! We really appreciate your support!
WP Org >> https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews
Trustpilot >> https://www.trustpilot.com/review/stylemixthemes.com
Thank you!
Hello! I want to post several blogs using this theme. Am I easily able to do so?
Hello!
Yes, absolutely! You can easily create and publish blog posts using this theme. The process is user-friendly and allows you to share your content with ease.
If you need any assistance or tips on getting started with your blogs, feel free to reach out.
Best regards
Last update you did will be the reason why you will lose all Master Study customers and everyday you leave this update alive you will receive millions of complains , to be honest it’s the first time ever to see update destroy core functions of the themes 1- Downloadable product not working , it doesn’t show links of download product 2- Certificate page destroyed and turn into black thats the worst update ever happened , come one guys you’re better than this to do update destroy the main functions of the theme. Yes the speed is improved and many things great added but as developer we don’t destroy core functionality and we always test every inch before pushing the release version it’s a b c to any developer . you wasted the effort that you did by not testing the theme before publishing it.
Hello,
Thank you for sharing your feedback, and I’m truly sorry to hear about the issues you’re experiencing. We take your concerns seriously. The team always aims to release updates that enhance the user experience, and we value the importance of thoroughly testing each release to ensure it functions as expected.
We appreciate your kind words about the speed improvements and the new additions to the theme. We’re committed to providing the best service possible, and we’re here to help resolve this issue for you.
To start, please ensure that both your theme and all plugins are up to date. Afterward, I recommend checking by deactivating any third-party plugins, including cache plugins, to see if that resolves the issue.
If the problem persists, could you kindly provide more details, such as screenshots? It would also be helpful if you could make a backup of your site and provide us with staging website access so that we can troubleshoot directly.
Please visit the StylemixThemes account and fill out the form here: https://themeforest.net/user/stylemixthemes.
Thank you for your patience, and we look forward to assisting you further!
Kind regards,
I have been waiting since January 3 for someone to look at my tickets. Very poor customer service. You don’t even get an acknowledgement.
Hello,
I sincerely apologize for the delay and completely understand your frustration. We’ve been experiencing a higher volume of requests lately, which has caused some delays in our response times.
If you could kindly provide your ticket number, I will check the status right away and make sure it’s prioritized for you. Thank you so much for your patience, and again, I’m truly sorry for the inconvenience caused.
We really appreciate your understanding.
Hello guys. Have you noticed that your recent update is breaking the “Certificate Page”. When you visit the certificate page to download your certificate, the page returns blank. Our students have been complaining of this issue and we’ve updated the theme and plugins to the latest one. Meanwhile, the certificate is only downloadable when you go back to the course page. What could be the issue please? This needs to be resolved on time.
Hello,
I’m so sorry to hear that you’re experiencing this issue with the Certificate Page. I can completely understand how important it is to get this resolved for your students.
Please make sure that both your theme and plugins are fully up to date. After that, I kindly suggest deactivating any third-party plugins, to see if that resolves the issue.
Let me know how it goes, and if you need further assistance, I’ll be more than happy to help! Thank you for your patience, and we truly appreciate your cooperation.
Hello, both the theme and plugins are fully up to date. I also deactivated all third-party plugins, and the issue remains the same. This Blank Certificate page issue was as a result of your updates. You guys might need to properly check this
Hi I am not getting a reply #Z84927 of my ticket id. I am facing the same issue again and again but not getting any solution from your side.
Such a bad experience with you. Very poor customer service. You didn’t reply my message.
Hello,
Thank you for reaching out, and I’m really sorry for the inconvenience you’ve been facing.
I’ve reviewed your ticket history, and it appears that duplicate requests were created. Our agents have responded to both of them. Could you kindly check your email for the responses and provide the requested information to help us proceed with further investigation?
We truly appreciate your cooperation throughout this process, and we’ll do our best to resolve the issue as quickly as possible. If there’s anything else we can assist with, please don’t hesitate to let us know!
What your agents provide me the information is not really helpful. I am facing the same issue still. Whats the benefit for me if I am not getting a help after purchasing the theme.
Hi there
I’m truly sorry to hear that our previous response wasn’t helpful. I completely understand your frustration, and I appreciate your patience as we work together to resolve this. Your cooperation and understanding during this process are greatly appreciated, as troubleshooting sometimes requires additional details and time.
If the issue persists, I apologize for any inconvenience caused. Let’s continue troubleshooting within your current ticket, and we’ll make sure to address it thoroughly. If you feel that a fresh perspective is needed, you are also welcome to create a new ticket, and we’ll ensure it gets the attention it deserves.
Please know that we are committed to resolving this for you, and I’m here to assist every step of the way.
Warm regards,
hello, is there anyway to integrate crypto payments?
Hello!
Thank you for reaching out to us with your question. You can try integrating crypto payments. Since MasterStudy LMS is integrated with WooCommerce, you can leverage the WooCommerce checkout system to use any available payment methods, including those supporting cryptocurrencies.
You might find this helpful: https://docs.stylemixthemes.com/masterstudy-theme-documentation/woocommerce/woocommerce-lms-integration
It explains how WooCommerce works with MasterStudy LMS, allowing you to customize your payment options seamlessly.
If you need any assistance setting it up, feel free to let us know. We’re here to help!
In the latest update, downloadable products are no longer working correctly. They are being treated as courses, and when someone purchases a downloadable product, instead of being shown the download link as before, they are directed to a “thank you” page that tells them to “go to course.” There is no longer an option to download the product! How can I resolve this issue? I can’t wait for a new update— Please let me know what I can do; I really don’t want to revert to an older version.
I think you can do it in the source code by adding IF & Else. If (Downladble Product): Show (Woocomerce Page) Else (Thank you Page) I don’t know in Wordpress code I’m just trying to help you in solving it . if there’s another way please tell me what can I do because every hour this bug exists It harms me so much.
Hello!
Thank you for bringing this to our attention and for your detailed explanation—it’s clear how much effort you’ve put into trying to resolve this, and I truly appreciate your patience. I completely understand how important this issue is for you and how frustrating it must be. Let me guide you through your options.
Unfortunately, with the default functionality of the plugin, it’s not possible to have separate thank-you pages for courses and other products in your store. One potential workaround would be to disable the WooCommerce option for courses and set up default payment methods instead. You can find the steps for this in our guide: https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-settings/masterstudy-theme-manual-payment-methods
However, please keep in mind that using this setup means orders won’t be recorded in WooCommerce.
If you’re comfortable making modifications in the source code, your idea of adding an `IF` and `ELSE` logic could be a solution. While we don’t directly support custom code changes, we recommend working with a developer to ensure everything functions smoothly and please make sure you are doing it in a child theme.
Please know that we’re always here to assist in any way we can.
Best regards
Hi!, I wanted to know why the thank you for your purchase page is no longer the Woocomerce page when this option is active? It hurts me since I need the data to be shown to make the payment and it also doesn’t allow me to translate it. Thank you very much in advance
Hi there!
Thank you so much for reaching out and sharing your concern. I completely understand how important it is to have the data displayed properly on the thank you page, especially when it comes to payments and translations.
The WooCommerce thank you page is overridden by the MasterStudy LMS thank you page. If your website is in a single language, you can easily translate it using the Loco Translate plugin—it’s a great tool for this purpose!
If your website is multilingual, I recommend using WPML, as it’s fully integrated with MasterStudy LMS and works seamlessly to handle translations across multiple languages.
Please don’t hesitate to let me know if you’d like help with setting up either of these options—I’m more than happy to assist!
Thank you so much again, and I hope you have a wonderful day!
Warm regards,
Please how do i give an Assignment to a Group of students in a course not to ALL students taking the course?
Hi there!
Thank you for your question—it’s wonderful to see you exploring ways to personalize assignments for your students!
Currently, there isn’t an option to assign tasks to specific groups of students within a course. When you add an assignment to a course, it will automatically be accessible to all students enrolled in that course.
I understand how important this feature could be for tailored learning experiences, and I’d be happy to pass along your suggestion to our development team for future consideration.
If there’s anything else I can assist you with, please don’t hesitate to reach out. I’m always here to help!
Wishing you a fantastic day ahead!
Warm regards,
1. Does your theme support Offline course creation? 2. Can I manually add registration link?
Hello there,
Thank you for your questions!
1. Unfortunately, our theme does not support offline course creation.
2. As for the second question, I’m not entirely sure I understand what you mean by “manually add registration link.” Could you please provide more details? I’ll be happy to assist you further!
Best regards
Hello!
In the documentation, it is said to leave price field empty to set course for free. But when I try that it does not work because the field is required.
How to solve it and set courses for free ?
Hello there,
Thank you so much for reaching out!
To set up your courses for free, please ensure the following:
1. Theme and Plugins: Make sure your theme and all bundled plugins are updated to their latest versions.
2. One-Time Purchase: Check if the “One-Time Purchase” option is enabled. Included in Membership: Verify that the “Included in Membership” option is disabled.
3. Once you’ve reviewed these settings, try entering “0” in the price field instead of leaving it empty.
Please give it a try and let us know how it goes! If the issue persists, we’re here to help further.
Best regards
Thank you very much !
I can see in the front end of the site that courses are labelled “free”.
I also think that you must uptodate your documentation about MasterStudy.
I do not want to create membership plans now, so I uninstalled Paid Membrrship Pro. Could I get some troubles with my site because of that ?
Thank you so much for your kind feedback!
We’re glad to hear that everything is displaying correctly on your site. Regarding your question, uninstalling Paid Memberships Pro will not cause any problems if you are not using membership plans. Your site should function perfectly without it.
If you need further assistance or have any suggestions, please don’t hesitate to reach out. We truly appreciate your input!
Can you please deactivate the license from old domains as the old domains were no longer accessible and would like to activate in the new domain.
Hello there,
Thank you for reaching out!
To assist you with deactivating the license from your old domains, please kindly visit your StylemixThemes account and fill out the form at this link: https://themeforest.net/user/stylemixthemes.
When filling out the form, please include:
Your email address, The purchase code, and The domain name(s).
We’ll check everything for you and ensure it’s resolved promptly. Let us know if you have any further questions—we’re here to help!
Best regards
Hi, I already submitted the form with required information. Can you pls check and revert.
Hello,
Thank you for following up! We didn’t receive your request but have emailed you to continue the conversation. Please check your inbox, and let us know if you need further assistance.
Best regards,
I replied on Friday 11:50 AM IST and a ticket is created for which i gave the response. Can you please check this: Ticket is created: [#85061]
Hello KiranKumar Rama,
Your ticket has been responded to, and the previous activations have been removed as requested. Thank you for your patience!
Next time, please note that according to the Envato Support Policy, the license should be used to activate only one domain at a time.
Before changing the domain, kindly ensure that you deactivate the license by following our manual here:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/license-key-deactivationBest regards
My Students are all complaining that they can’t find the submit button for Assignment, the SUBMIT button has disappeared, so they can’t submit assignment after attachment. Please how do i resolve this?
Thank you for bringing this to our attention, and I am sorry to hear about the inconvenience your students are experiencing!
This kind of unexpected and unusual issue can sometimes occur if updates are missed. To resolve this:
Please ensure that your theme and all bundled plugins are updated to their latest versions. Once everything is updated, check the assignment submission process again to confirm if the issue is resolved. If the issue persists after following these steps, don’t hesitate to reach out to us. We’ll be more than happy to assist you further and ensure that everything works smoothly for you and your students.
Looking forward to your update, and thank you for your patience!
Warm regards,
All plugin are updated, find here an image of the assignment Layout, the submission button is missing.
https://photos.app.goo.gl/BTdd5KHXgEyDEy1J7Hello,
I am sorry to hear about the situation.
Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case on your site directly.
Kind regards
In the certificate checker, when we enter the certificate code, only a confirmation message is displayed. How can we also show the user details, number of hours, course name, instructor name, course description, and other relevant information?
Hello,
Thank you so much for reaching out with your question!
The certificate checker is currently designed to display only a confirmation message when a certificate code is entered. This setup helps keep the process simple and efficient. However, we completely understand how showing additional details like user information, course name, instructor name, hours completed, and more could be incredibly helpful.
In fact, we’ve had similar feature requests, and we’re actively tracking interest in this enhancement. You can check out and vote for this idea here – https://stylemixthemes.cnflx.io/boards/masterstudy-lms , or even share your specific request to ensure it aligns with your needs. Every vote and suggestion truly helps us prioritize updates that matter most to our users!
Thank you for your understanding and for being part of our community. If there’s anything else I can assist you with, don’t hesitate to let me know!
Warm regards,
I’m currently using this theme for my website. 10 out of 10 for the features you have added to this wonderful theme but I’ve noticed that the loading speed is quite slow (around 25 seconds). The site is hosted on a VPS with adequate resources, so I’m wondering if this is a known issue with the theme, or if there’s something specific I should adjust to improve performance.
Additionally, I’m looking to link a specific course on the website directly to a Udemy course, without using the Udemy importer. Is there a recommended method to do this with the theme, or would I need to implement a custom solution?
I appreciate your help and look forward to your response! P.S. my support expired last week and I was too occupied to ask it 
Hello,
Thank you so much for your kind words about the theme! We truly appreciate your positive feedback, and we’re glad to hear that you’ve found the features helpful.
Regarding the site’s loading speed, it’s possible to improve performance using caching plugins, which can greatly reduce loading times. While the speed issue is not inherently related to the theme and can vary from website to website, it’s worth noting that other factors, like server configurations (CPU, SSDs), can impact performance. We’ve seen some great results shared in our Facebook community, where a user significantly improved their site speed.
To assist further, I recommend checking out these resources for valuable insights into enhancing your WordPress performance:
- WPBeginner: WordPress Performance & Speed Tips – https://www.wpbeginner.com/wordpress-performance-speed/
- Stylemix Themes Guide to Boost WordPress Speed & Performance – https://stylemixthemes.com/wp/how-to-boost-wordpress-speed-and-performance/
Additionally, on our live demo sites, we’ve used caching plugins such as Autoptimize, WP Super Cache, and the advanced-cache.php module on the server, which can also significantly improve performance.
As for linking a specific course to a Udemy course, unfortunately, the theme doesn’t have a built-in option for this, so it would require a custom solution. If you need any guidance on how to implement it, feel free to reach out.
We understand that your support expired last week, but we’re here to help however we can.
Don’t hesitate to contact us anytime!
I was using a very old version of the theme. After updating I noticed that some things are not the same as before. I only show the courses of two categories on the home page, I don’t want other courses to appear here. I used Courses Grid to do this and selected only the categories I wanted to show. Now the Courses Grid says old and the course images are cropped in a way I don’t like. I haven’t found a way to fix this. What is an alternative to Courses Grid that I can make it list only the categories I want.
Hi there,
Thank you for reaching out and for sharing your experience. I truly appreciate your patience as you’ve navigated these updates. Let’s get everything sorted out for you!
Starting with version 4.7.9, the Elementor Courses Grid widget was replaced with the Courses widget in the following demos: Classic LMS, Light LMS, Dark LMS, Classic LMS 2 Cooking Courses, and Academy. This new widget offers improved functionality and flexibility for listing courses, including filtering by specific categories.
To ensure everything works as expected, please make sure that your theme, plugins, and all components are fully up to date. This helps prevent any unexpected issues. After updating, don’t forget to clear your website and browser cache to see the changes.
Also, I highly recommend backing up your site before any updates or major changes—this ensures you can always restore your previous setup if needed.
If you have any further questions or need help with the setup, I’m here to assist. Thank you again for using our theme—it means so much to us!
Warm regards,
thank you. but this courses widget cannot make category based limitation. with the courses widget, i want only two categories to be included, i do not want the others to appear. with this widget, i cannot make only the trainings under the category i want to appear.
Thanks for the great theme. I have purchased several licenses. Does this theme support PHP 8.4?
Hello Douglas,
Thank you so much for your kind words and for choosing our theme—it truly means a lot to us that you’ve purchased several licenses! ❤️
Yes, the theme is fully compatible with PHP 7.4 and above, including PHP 8.4. If you have any further questions or need assistance, please don’t hesitate to reach out.
We’re always here to help!
