Everything I did yesterday is gone because you told me to load the demo

Hi,

Demo Home 6 is demo data and you need to install 1-Click on a “temporary domain” on your hosting. Not on a main domain.

Becasue it’s a new home demo. So, you need to install new. Please restore backup yesterday. Before updating or use 1-Click, you should backup first.

We hope you will restore successfully.

Regards, the JWSThemes team

I did it directly like this. I changed the new files from ftp. Then I clicked the install button from the tools with the help of unyson and the site was broken. It doesn’t work on Home 6. Now I will restore the backup.

Check adadaplay.com

I solved this by adding a plugin to add CSS instead of doing it via Appearance > Customize. The problem is that you have to reload the Appearance > Customize page every time you want to make a change so that it doesn’t affect what you may have changed in the theme options.

Hi,

Great! Please let us know if you have any new troubles.

Regards, the JWSThemes team

Hi,

This is called customizing code to suit your needs. With this array, you can completely customize the code and it is beyond our support scope. We only support bug fixes and user guides.

Any new features desired, the buyer should hire someone to do it for you.

Regards, the JWSThemes team

Hello.. what’s upcoming updates? it is already 3 month but i can’t see any one of my suggestion.. i’m waiting for that

Like the seasoning episode on your theme https://streamvid.jwsuperthemes.com/tv_shows/political-animal/ .. on single tv shows, yes it show the season info and user can select the season they want to watch but on single listing episode https://streamvid.jwsuperthemes.com/episodes/road-block/ after user select the season, how can user see the other season?

it should have an information about season at the top and current episode at below and they can change the current season without back to season details page.. https://drive.google.com/file/d/1oBY-M-S_s0Q_gogPGLRG7bDbbZ97CXlA/view?usp=sharing

Hi,

On every slider listing homepage, should have badge Premium or Exclusive on the featured image. Then on single listing, also should have badge (maybe on featured image or on the link i attached below) and message lock on video player that mention the current plan they should upgrade. https://drive.google.com/file/d/1ghyDYV5B0-ZTPo03_q5TvsQBdFQCxco4/view?usp=sharing https://drive.google.com/file/d/1qzDf9zsoQHJy_cm3J4thghvnqcYCIQ2N/view?usp=sharing

Here: You can choose membership package for video here https://prnt.sc/YknMHaOyIsmL , if user is new member can watch and if not then will show update level.

it should have an information about season at the top and current episode at below and they can change the current season without back to season details page.. https://drive.google.com/file/d/1oBY-M-S_s0Q_gogPGLRG7bDbbZ97CXlA/view?usp=sharing

Here: Please be patient as we work on our updates. We carefully review and select only the most essential feedback, implementing changes gradually. Your input is important to us, and we will notify you once the new version is available.

Regards, the JWSThemes team

Hi,

Version 6.3.5 – May 30, 2025 Changed log: Show season suggestion. Changed style: Slider on home (mobile version). Updated Jws Streamvid plugin.

I have selected and updated some of your feedback. You can check.

Regards, the JWSThemes team

Hi,

Great feedback. We checked and made a “space” after the comma on live site. Please let us know if you need to change it via Support Center. We will check and assist you.

Regards, the JWSThemes team

Hi,

This is new version of StreamVid theme – version 6.2.0. You should backup all and update the StreamVid theme + update Jws StremVid, StreamVid Core plugin.

Buyer should update by themselves, it is beyond our support scope. Please backup carefully if your website has many customizations.

Regards, the JWSThemes team

Hi,

Please download full package and install jws-streamvid plugin from plugins folder again.

Regards, the JWSThemes team

Hi,

Please use m3u8 format to prevent users from downloading videos. If you use mp4, they can still download even if it’s not displayed. With the next update, I will hide the url in the player.

Regards, the JWSThemes team

Thank you for your information but couldn’t find a way to convert mp4 to m3u8. Its tough and no software is there to convert safely.

Hi,

All assistance will be provided through our Support Center.

Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.

Please open one ticket and follow your ticket.

Regards, the JWSThemes team

Hi,

Thank you for your interest. This function is not available yet. You need to select episodes from series.

Regards, the JWSThemes team

Hi,

Post type movies is similar to blog so you can add content, they can also be used to play trailers and have available embed sharing: https://prnt.sc/X_aCSBvqtVFM

Regards, the JWSThemes team

Hi,

This feature is not supported by the plugin yet, but it is a small custom. If your support expires, you should renew and open a ticket. We will support you with this custom.

In addition, StreamVid will be updated regularly. Buyers will be supported to fix bugs and questions related to StreamVid theme within 6 months.

All features are not in our description or introduction. It is beyond the scope of support.

Regards, the JWSThemes team

So,

1) If i purchase StreamVid theme, can i hire your team for migrate my data to your theme? 2) You can customize theme/database my current theme as well?

Hi,

1, We don’t migrate/import old your post suitable with our theme. 2, You can hire a team or use our service. Please send full requirement via https://jwsuperthemes.com/our-services

Regards, the JWSThemes team

Ok i already submit the ticket, hope can get reply asap.

Also, why am seeing “Elementor Debugger” Template File: No Templates for condition > /themes/streamvid/single-movies.php and “Elementor Debugger” Template File: No Templates for condition > /themes/streamvid/single-tv_shows.php” on the toolbar?

Hi,

This is a problem related to using a Bunny feature. It may be due to incorrect media setup. Please open a ticket and let us know the link details and login info. We will login and check it for you.

You have 6 months of dedicated support related to the feature and user guide. After-sales support, support time may be 24 hours, it depends on the queue. So please follow your ticket.

All assistance will be provided through our Support Center: https://jwsthemes.ticksy.com

Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.

Regards, the JWSThemes team

Okay thanks.

Hi,

All assistance will be provided through our Support Center.

If your support is expired. You can go back to your screen and send me the details of the pictures. We will review and guide you.

Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.

Regards, the JWSThemes team

Hi,

This is your ticket number: https://jwsthemes.ticksy.com//ticket/3750918/

You can open new ticket or add new trouble with same ticket.

All assistance will be provided through our Support Center.

Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.

Regards, the JWSThemes team

Logged in or not all i am seeing on the url you gave me is this https://i.ibb.co/M9gVJQw/SCR-20250108-htyy.png.

I can’t reach you throught your support center, either i cant create a new ticket as i mentioned on my previous comment. (“Whoops, something went wrong … There is already an open ticket with the provided purchase code!”)

Also i’ve tried the form throught envato but never got a reply. In a few days my support license is over, and you will ask for renew while i am trying to contact you for over a week for a simple task.

Hi,

Your ticket here: https://jwsthemes.ticksy.com//ticket/3750918/

Your email registered: xxxlis@darc.ai

This is problem of how to login: https://prnt.sc/qCXKOCF7NtbS

“Nothing. here. Sorry” Because you accesed but no login.

You must login to see content.

Regards, the JWSThemes team

I understand VideoPress is not a require plugin. I was saying, your theme is not compatible with it. In other words, you can’t use VideoPress for video hosting? https://jetpack.com/videopress/

With the VideoPress plugin, you upload videos directly to the WordPress media library like you normally would do, but they are hosted on WordPress.com servers not your web host.

They have a free plugin which you can upload 1 video if you want to test it out. https://wordpress.org/plugins/jetpack-videopress/

This is an example of the File URL it produces after uploading a video to the media library: https://videos.files.wordpress.com/PUu5H1F2/earth-vs-the-flying-saucers-1956-sci-fi-movie-colorized-version.mp4 This URL is giving me the message “No compatible source was found for this media” when I view the posts.

I tried VideoPress on your competitors theme and it worked.

Hi,

StreamVid comes with some plugins described in the description with complete functions. Buyers can use the available features or customize them to suit their needs. This customization depends on special requirements and is beyond our support scope.

You can install third-party plugins like VideoPress or any other plugin if you want. StreamVid is compatible with VideoPress plugin.

VideoPress plugin by Jetpack/WordPress.com, you tried using it and get this warning “No compatible source was found for this media.” This is problem of source of media. Please let contact to author of plugin or hire a developer.

The theme is compatible with plugins, meaning there are no conflicts or functions that affect the operation of the plugin. “No compatible source was found for this media.”, this problem is related to the standard media format or media source allowed to be used in the plugin.

If you have any other questions please let us know.

Regards, the JWSThemes team

hello not work

Hi,

Please let us know your troubles via profile form.

Updating StreamVid to the Latest Version

Document of StreamVid theme: https://docs.gavencreative.com/streamvid

Some issues are not in the document. Please contact us via profile form: https://themeforest.net/user/jwsthemes#contact

Regards, the JWSThemes team

plaese How to modify link botton slider video home page

Hi,

Please send us a video of the process of importing any movies or series by Jws Import V2. We will review it and let you know the reason.

Some hostings need correct permissions, incorrect folder or file permissions are the reason why you cannot edit the file. As before, the 0777 issue can be a vulnerability that makes your hosting vulnerable to attacks.

Regards, the JWSThemes team

hello sir

i have make a video here is link

if we go with Jws Import V2 and import movie show its not import cast and crew but if we go with Jws Videos TMDB Import there we can import cast and crew but its collect full list of crew .. example: if any movie have 30 crew list it will import all these list . how we can import only writer or directors not all list.

im using contabo vps hosting

Hi,

For expired support and need to check to determine the error, we will support 1 time if it determines it is a bug. Please send WordPress admin via contact form here: https://themeforest.net/user/jwsthemes#contact

We will check.

Regards, the JWSThemes team