8686 comments found.
Excuse me for bringing this up here!
Ticket #Z85950—Created: Jan 17 – 06:18 (4 days ago) !!!
No one has responded yet, and it just I’m talking to myself!
Hello Abdelrahman ,
First of all, I sincerely apologize for the delay in responding to your ticket. We’ve been experiencing a higher volume of requests lately, and with the weekend, responses may take a bit longer. I truly understand your frustration, and I’m sorry for the inconvenience caused. Thank you for sharing your ticket number. I’ve already forwarded it to our support team and requested that they expedite their response. You’ll be hearing back from them very soon.
Thank you for your patience and understanding!
I want to customize a certain page for e.g. I want this “BLOG” title to be removed or maybe have white font color. Where to do this from? – Check screenshot > https://prnt.sc/GEUDI3YWG3hi
Hello there
To customize the “BLOG” title on your page, there are a few methods you can try depending on how the page is built. If you’re using Elementor, open the page in Elementor, locate the section with the “BLOG” title, and either delete it or change the font color to white by editing the text widget settings under the Style tab and adjusting the Typography color option. As the page uses a default title, you can go to Theme options in your WordPress dashboard and look for the Typography or Page Title section to adjust the title settings, including font color. If no direct options are available, you can add custom CSS by going to Appearance > Customize > Additional CSS and using the code display: none; to hide the title or color: white; to change its color to white.
Buon pomeriggio Staff,
se acquisto “Masterstudy – Education WordPress Theme” da themeforest ci sono incluse tutte le funzioni e Addons Pro come nella versione “MasterStudy LMS Pro Plus Premium” che si acquista dal sito stylemixthemes.com ?
oppure in “Masterstudy – Education WordPress Theme” manca qualcosa rispetto a “MasterStudy LMS Pro Plus Premium” ?
inoltre, vorrei acquistare anche cost calculator, c’è uno sconto se acquisto entrambi?
Grazie Cordiali Saluti
Good afternoon,
Thank you for your inquiry! The Masterstudy – Education WordPress Theme comes with both free and pro core plugins, while the Pro Plus version is a separate product available exclusively on the StylemixThemes.com website. You can find detailed information about all the pro addons included in the Pro version here. For more details about the MasterStudy LMS Pro Plus purchase, you can visit the Pro Plus page here.
As for the Cost Calculator, there are indeed good discounts available. You can find more information and purchase it with a discount here.
If you need any further assistance or have more questions, feel free to reach out. I’m happy to help!
Best regards,
Bug Report: Assignments Button Function Issue in Latest Update
Dear Development Team,
I hope this report finds you well. I am writing to draw your attention to an issue with the “Assignments” feature in the latest update. As a fellow developer, I have noticed that the “Start Assignment” button does not redirect to the assignment input page as expected.
I wanted to ensure that this issue is noted and added to the list for resolution in the next version update. I do not require any technical support; my intention is simply to keep you informed so that it can be addressed appropriately.
Thank you for your attention to this matter.
Hello there,
Thank you so much for bringing this issue to our attention. At this moment, we haven’t confirmed any such issue with the “Start Assignment” button. However, we absolutely appreciate your report and will thoroughly test it on our end to ensure everything is functioning as expected.
In the meantime, we kindly suggest ensuring that your theme and plugins are up to date. Additionally, please try deactivating any third-party plugins, including cache plugins, as they may sometimes cause conflicts.
Thank you once again for your valuable feedback, and if you have any other questions, please don’t hesitate to reach out!
Warm regards,
I created first course on site and priced it 200 and when i click GET COURSE it redirects to cart page and says “Your cart is currently empty.”
Hello,
Thank you for the request.
This issue typically occurs due to a configuration problem in your WooCommerce settings between the MasterStudy LMS and WooCommerce.
Please follow the manual and check your settings – https://docs.stylemixthemes.com/masterstudy-theme-documentation/woocommerce/woocommerce-lms-integration
Best regards
I do not use woocommerce, i disabled WooCommerce Checkout in LMS settings
i disabled the woocommerce plugin entairly in wordpress plugins section now its fixed. You never mentioned to disable the woocommerce plugin completely anywhere in the documentation. Please mention this so other users will get benefited. Thanks
Hello,
Thank you so much for sharing your experience with us, and we truly appreciate your feedback. We do have a dedicated section in the documentation regarding WooCommerce integration, and here’s how it works:
You have the option to use WooCommerce checkout for purchasing courses, in which case WooCommerce needs to be enabled. If you’re using the MasterStudy LMS native checkout, it’s possible that having WooCommerce enabled with some incorrect configuration led to the issue you encountered.
We’ll make sure to highlight this more clearly in the documentation so that other users can benefit from your experience. Thank you again for bringing this to our attention, and please feel free to reach out if you have any further questions!
Warm regards,
Hello,
we use your theme. The funny thing is that some users can view a course and some cannot view the course.
All users have the same authorization and all courses have the same settings.
For some the button says “Start Course” but for others it says “Get Course”
We search and search and can’t find any error or difference.
Please help us, we can’t get any further.
Thanks
Hello,
Thank you for reaching out! I understand how frustrating this situation must be.
To address the issue, please ensure that your theme and both the free and Pro versions of the plugins are fully updated to the latest versions. After updating, kindly resave your permalinks by navigating to Settings > Permalinks in your WordPress dashboard and clicking Save Changes without making any modifications.
If the problem persists after these steps, feel free to contact us, and we’ll be happy to investigate further to find a solution for you.
Thanks for your patience! Kind regards,
Thank you for the quick response. We have already taken exactly these steps but unfortunately without success. The problem still exists.
The funny thing is that everything worked right at the beginning. It was probably destroyed by an update.
Unfortunately I cannot create a ticket. How should I contact them?
Thanks and greetings
Hello,
Thank you for your reply, I am very sorry about your experience.
Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case directly on your site.
Kind regards
Thank you so much. I sent the login details via the contact form. Unfortunately twice because the first one was sent accidentally.
Hello,
what is the status? Were you able to see and fix the problem afterwards? Thanks
Hello there,
Thank you so much for reaching out! We truly appreciate you sending your request. Rest assured, it will be addressed within 1 to 2 business days. If you have any further questions in the meantime, feel free to let us know. We’re here to help!
Best,
Hello, what’s the status? were you able to fix the problem?
hallo team how is it ? do fix the problem?
In certificate builder, the preview and save buttons not working, when ever clicking them nothing happens
Hello
Thank you for the request.
Make sure your theme, plugins (especially MasterStudy LMS), and WordPress core are all updated to the latest versions.
Clear your browser cache and any caching plugins you may be using on your website. Sometimes, cached scripts can interfere with functionality.
Deactivate all plugins except MasterStudy LMS and test if the buttons start working. If they do, reactivate the plugins one by one to identify the conflict.
Open your browser’s developer console (F12 or right-click > Inspect > Console tab) and check for any error messages that appear when you click the preview or save buttons. Errors might indicate what’s causing the problem.
I hope it helps.
Best regards
Following are the error in CONSOLE:
Warning: Setting up fake worker. vue.min.js?ver=4.4.31:6 TypeError: reader.getData is not a function at jsPDFAPI.processWEBP (jspdf.umd.js?ver=4160:29350:27) at Object.processImageData (jspdf.umd.js?ver=4160:10476:56) at jsPDFAPI.addImage (jspdf.umd.js?ver=4160:10412:36) at main.js?ver=4160:350:49 at Array.forEach (<anonymous>) at wn.<anonymous> (main.js?ver=4160:346:48) at Array.<anonymous> (vue.min.js?ver=4.4.31:6:12466) at qe (vue.min.js?ver=4.4.31:6:11867) Ue @ vue.min.js?ver=4.4.31:6 Be @ vue.min.js?ver=4.4.31:6 Re @ vue.min.js?ver=4.4.31:6 (anonymous) @ vue.min.js?ver=4.4.31:6 qe @ vue.min.js?ver=4.4.31:6 Promise.then ze @ vue.min.js?ver=4.4.31:6 Ye @ vue.min.js?ver=4.4.31:6 (anonymous) @ vue.min.js?ver=4.4.31:6 fn.update @ vue.min.js?ver=4.4.31:6 ce.notify @ vue.min.js?ver=4.4.31:6 set @ vue.min.js?ver=4.4.31:6 pn.set @ vue.min.js?ver=4.4.31:6 saveCertificate @ main.js?ver=4160:851 click @ VM659:15 He @ vue.min.js?ver=4.4.31:6 n @ vue.min.js?ver=4.4.31:6 Yr.o._wrapper @ vue.min.js?ver=4.4.31:6Understand this errorAI
what type of image is ideal to add? is that jpg or PNG or webp?
Hello
Thank you for the update.
This error in the console seems to be related to the jsPDF library, which is being used to process or manipulate PDF files. If you’re manipulating images in WEBP format, try converting them to PNG or JPEG and see if the error persists.
Best regards
Halo I have problem when import data, always stuck, please check ticket #Z85619
Hello
Thank you for sharing your ticket number. We truly appreciate your patience. Rest assured, your ticket will be reviewed, and you’ll receive a response as soon as possible.
If there’s anything else you’d like to share in the meantime, feel free to let us know. We’re here to help!
Warm regards,
Hello, I want to know if it is possible to make a course valid for one month if the user buys it
Hi there,
Thank you for reaching out!
Yes, making a course valid for one month after purchase is possible. Go to the Course Settings, and set an expiration date to 30 days. Once the user buys the course, the system will automatically start counting, and the course will expire after 30 days.
Feel free to ask if you need assistance with the setup or have any further questions. We’re always here to help!
Warm regards,
After setting up first course, further course editing seems to be bricked. I’m stuck in a login loop, although I didn’t install any single addon out the list of recommended by theme author. Most of functions are not working cause of the login loop. Waiting few days for author to answer on my ticket, then making a refund, as I wasted already too much time on that theme.
Hello,
Thank you so much for reaching out and sharing the details of your issue. I’m really sorry to hear that you’re facing the login loop problem, and I understand how frustrating this can be.
To resolve this issue, please try the following steps:
Resave Permalinks: After making any changes or updates, it’s important to resave your permalinks. You can do this by going to Settings > Permalinks and simply clicking Save Changes. This can often help fix login loop issues.
Check Permalink Structure: Please ensure that your permalink structure is set to Post Name under the Permalinks settings.
Update Theme and Plugins: Make sure that both the theme and all plugins are updated to their latest versions. Outdated versions can sometimes cause issues like the one you’re experiencing.
Deactivate Third-Party Plugins: If the issue persists, it might help to temporarily deactivate any third-party plugins, including cache plugins, to rule out potential conflicts.
If the issue continues after trying these steps, please don’t hesitate to reach out again, and I’ll be happy to assist further. Your satisfaction is very important to us, and I truly appreciate your patience.
Kind regards,
There’s a critical issue with the last update: 4.8.86 all plugins are updated to the last update. Assignment , when I click on start assignment button it redirects me to the same page again when I can see the ” Start assignment button again” instead of redirect me to the assignment page where I can upload text and photo to the assignment. please test it as student and try to access assignment page by clicking on start assignment and it will not redirect you where you can do the assignment. it will act as refresh button and it will redirect you to the same page again. It’s a critical issue in this update and you need to push another update as 99% of your users are using assignments in courses.
Hello,
Thank you for reaching out and bringing this to our attention. I’m really sorry to hear about the issue you’re facing with the assignment button. I completely understand how important it is for this feature to work properly.
To resolve the issue, I recommend trying the following steps:
Resave Permalinks: Please go to Settings > Permalinks in your WordPress dashboard and click Save Changes. This simple step often resolves redirect and assignment-related issues.
Check Permalink Structure: Ensure that your permalink structure is set to Post Name.
If the problem persists after resaving the permalinks, please let me know, and I will be happy to assist you further. Your feedback is valuable to us, and we appreciate your patience as we work to provide a solution.
Kind regards,
- It didn’t solve the issue , Permalinks set to post name and I clicked on save changes .
- Everything updated to last update
- all Lms Pages set to their pages in settings and I did what you said and nothing happened
This problem I assure you it’s related to new update. because it was working before I do it. it destroyed the redirect function of start assignment button. I’ve not change anything in theme I just updated it to last version . I need you to act as student and try to start any assignment by using start assignment button and you will see what will happen
Hello,
Thank you for the follow-up, I am sorry to hear about the situation. Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case on your site directly.
Kind regards
Z85447 I raise a ticket in this ID for query, but I am not getting response of it.
Hello,
Thank you for reaching out.
You can create a support ticket here – https://support.stylemixthemes.com/tickets/new and our team will be happy to assist you promptly
Best regards
Dear Support Team,
I am facing an issue with the MS LMS theme. Currently, I am unable to edit or add anything to the courses, lessons, or related sections. This is significantly impacting our workflow.
Additionally, I would like to request the user login credentials or any necessary steps required to resolve this issue. Please advise on how to proceed to regain full access to the editing and management features.
Looking forward to your prompt assistance.
Hello,
Thank you for reaching out and letting us know about the issue you’re encountering. I’m truly sorry to hear that you’re unable to edit or add anything to your courses, lessons, or related sections, and I understand how this can impact your workflow.
To assist you further, could you please provide more details about the issue you’re facing? If possible, kindly share any screenshots or error messages that you’re seeing. Additionally, could you clarify what access you need so I can guide you accordingly?
To prevent any unexpected issues, I recommend ensuring that both the theme and plugins are up to date. If you haven’t done so already, please also try deactivating any third-party plugins, including cache plugins, as they might cause conflicts.
If the issue persists after following these steps, please feel free to create a support ticket here – https://support.stylemixthemes.com/tickets/new and our team will be happy to assist you promptly.
Looking forward to your response, and thank you for your patience!
Kind regards,
I want students to be able to attempt a quiz as many times as they want after submission, how to change that option?
Hello
Thank you for the question.
You can choose limited or unlimited attempts for students to retake quizzes if they cannot earn the required or they are not satisfied with the results. If the Limited option is selected Attempts field will appear in the Quiz Settings which you have to indicate the number of attempts
Please refer to the link for more information – https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-settings/quiz
Best regards
I have been trying to upgrade to Pro Plus but your link doesn’t go through.
Hello!
Thank you for reaching out.
Could you please provide more details about the link you’re referring to? This will help us assist you more effectively. Additionally, could you confirm if your license is activated?
If everything is in order, you can download the plugin file directly from your StylemixThemes profile and manually upload it to your plugin section in WordPress. The new file will automatically replace the Pro plugin within the theme.
If you need any further assistance, please don’t hesitate to let us know—we’re here to help! You can also create a support ticket – https://support.stylemixthemes.com/tickets/new
Best regards
How to change the default blog post style? I want to add a right sidebar and some widgets on all my blog posts.
Hello
Thank you for the request.
There are different types of sidebars you can enable on your site. Sidebars tab in Theme options allows you to set up the blog sidebar: select blog layout (grid or list), choose the position of the display – Right or Left
this link might be helpful – https://docs.stylemixthemes.com/masterstudy-theme-documentation/theme-options/masterstudy-theme-manual-sidebars
and sidebar setup – https://docs.stylemixthemes.com/masterstudy-theme-documentation/blocks-and-sidebars/masterstudy-theme-manual-sidebars-setup
Best regards
Hello there, I have a login issue, when user try to login my site. They can but button for login doesn’t change still write’s login. After refreshing the page it changes and shows right form of logged in button which has “hello …” text inside.
Hello!
Thank you for bringing this to our attention.
The issue you’re describing seems to be related to caching or session handling. Here are a few suggestions to resolve it:
If your site uses a caching plugin or a server-side cache, clear it to ensure the updated state is properly reflected after login.
Exclude your login and user account pages from caching to prevent outdated content from being served.
Ensure your theme and all plugins are updated to their latest versions. Sometimes compatibility issues can cause such behavior.
Deactivate third-party plugins one by one to identify if a conflict is causing this. Pay special attention to plugins related to caching or user management.
I hope it helps! If you need any further assistance, please don’t hesitate to let us know—we’re here to help!
Best regards
Hello everything is fine? I would like to know what the difference is in purchasing the MasterStudy plugin through Themeforest and through your website? I need the complete plugin with existing themes. what is the best option. Thank you
Hello!
Thank you for reaching out with your question.
When purchasing the MasterStudy plugin through ThemeForest, the theme comes with both the free and Pro versions of the plugin.
However, the MasterStudy LMS PRO PLUS version includes additional premium features and premium add-ons that aren’t available in the free version. For the complete plugin with all premium features, it’s best to purchase through the official MasterStudy LMS website, where you can get access to all the advanced functionalities.
For more detailed information, please refer to this link: https://docs.stylemixthemes.com/masterstudy-lms/getting-started-1/free-version-and-pro-version.
If you have any further questions or need assistance, please don’t hesitate to reach out—I’m here to help!
I would like to buy complete version all addons and themes…
Hi,
Thank you so much for your interest in purchasing the complete version with all addons and themes!
You can purchase the full package directly on ThemeForest. For the MasterStudy LMS Pro Plus plugin, you can conveniently buy it using this link: https://r.freemius.com/3434/8309960/
If you have any further questions or need assistance with your purchase, feel free to reach out—I’m here to help!
Warm regards,
Hello StylemixThemes___Support,
Happy New Year.
1. Just want to bring to your notice that the menu bar on the homepage is broken; it does not show properly. It is showing a white colour stripe when you view it from an iPad or tablet; it shows fine from the mobile or laptop. If you check even in your demo page, Classic LMS 2, it is showing broken. The same is true for my website. I have attached the screenshot link. Please check and fix.
https://tools.corenexis.com/image/cnxm/M25/01/babc0da3e7.webp2. After this recent update, the Masterstudy Elementor plugin is not updating to ver. 1.2.4. It gives this error. Even I tried to manually update from your zip file, but that has an older version, 1.2.3.
Error – Downloading installation package from https://stylemixthemes-product-downloads.s3.us-west-2.amazonaws.com/masterstudy/masterstudy-elementor-widgets-1.2.4.zip?X-Amz-Content-Download failed. Not Found.
3. In the sign-up page there is only the option to show the privacy policy, but I cannot add the terms & conditions link. Where can I add that? Similar to the instructor sign-up, it should also have a different terms & conditions option to accept before sign-up.
4. Please check your demo data and demo front page in the Classic LMS 2 demo; it seems like all demo pages are not updated or they are not tested. In the theme option, Header Style Options is set to Online Courses. When you click on the Sign up button and then try to click the Log in button, it does not work; you have to click on the sign-in option below. Even the option Show Popup links enables the Become an Instructor option, but when you click it, it will not take you to the Become an Instructor page or sign-up option; it just opens to sign in, and the homepage menu icons go transparent. You cannot turn them visible. I even tried a fresh installation of the theme with the updated files.
Please try the same settings on Classic LMS 2 with the same settings I have mentioned. You will see the issues. Please fix the Classic LMS 2 front page issues.
5. Please add a strong password option that the admin can enable in the theme option as minimum of 8 or 10 characters or give the option to the admin to enable Google Authenticator as an additional security measure in the login section, as a lot of hacking is going on with passwords, and if I enable Google Recaptcha, will it also be auto-enabled on the login or sign-up pages, as it’s very important.
Thanks.
and last question: What should be the New User Default Role in WordPress settings? On my website, both students and instructors will create accounts. I want the default student account to be created, but if the instructor signs up from the instruction registration option, in that case the instructor
Should I set up a customer or a subscriber?
Hello,
Thank you for reaching out! Regarding your concerns, please allow me to check and forward them to our team. In the meantime, kindly ensure that your theme and plugins are up to date. Additionally, please try deactivating any third-party plugins, including cache plugins, and check again.
As for the latest response, there is no need to adjust anything. When registering a user, they should choose whether they want to be an instructor or a student in the sign-up form.
Let me know if you need any further assistance!
Best regards
Users experiencing issues with login stuck in loop. login loading…
Is it not ok for the plugin to work with litespeedcache? We are constantly encountering this problem. When the cache is cleared, users can log in. Why is this happening? What should the cache settings be?
wp-admin/admin-ajax.php?action=stm_lms_login&nonce=1cb3cce9f2:1 Failed to load resource: the server responded with a status of 403 ()Understand this errorAI ajax.js?ver=3.5.6:153 Uncaught (in promise) Error: not ok at ajax.js?ver=3.5.6:153:13
Hello
Thank you for reaching out.
The issue you’re experiencing is likely caused by LiteSpeed Cache interfering with the login process. This can happen when LiteSpeed Cache caches login pages or authentication sessions, leading to conflicts during the login process.
To resolve this, you should configure LiteSpeed Cache to exclude login-related pages, such as /wp-login.php and /wp-admin/, from being cached. You can do this by going to LiteSpeed Cache > Cache > Cache Settings and adding these URLs under the Do Not Cache URLs section. Additionally, ensure that caching is disabled for logged-in users by setting Cache Logged-in Users to No in LiteSpeed Cache > Cache. It is also helpful to configure LiteSpeed to automatically purge the cache when users log in, which ensures any old session data is cleared. This can be done in LiteSpeed Cache > Purge > Purge Settings.
If needed, adjust the cache TTL (Time to Live) in LiteSpeed Cache > TTL to prevent conflicts. Furthermore, make sure browser caches are cleared, as they can sometimes contribute to the issue. After applying these changes, test the login functionality again, and if the problem persists, you may want to reach out to LiteSpeed support for more detailed troubleshooting.
I hope it helps.
Best regards
