23249 comments found.
Hello My client bought the template – How to disable subcategories in products filter addon section , I want to display only categories
Hello, @Tutytrends,
Please contact us through our support system here: http://portotheme.com/support . Be sure to include your client theme purchase code, the page URL, and a screenshot of the issue, so we can investigate and assist you further with your site.
Regards, P-THEMES.
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Hello,
I would like to ask you about future updates to the theme in relation to the European Accessibility Act (EAA), which comes into effect in June 2025.
Since this regulation will require websites and digital applications to be accessible to all people, including users with disabilities, I was wondering if you plan to release updates to ensure that your theme complies with the accessibility requirements outlined in the legislation.
Thank you in advance for your attention, and I look forward to hearing from you.
Regards
Hello, @Yeoman,
Thank you for your notification and suggestion. I kindly ask that you submit your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ .
This will allow our development team to review it and consider it for future updates of the theme.
We appreciate your understanding.
Regards, P-THEMES.
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hey, i’m getting this error. Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the porto-functionality domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. (This message was added in version 6.7.0.)
Hello, @byterland,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards, P-THEMES.
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Hi, Im trying to update my php version from 7.4 to 8.3 and now i cant open my website. i got this message: Composer detected issues in your platform: Your Composer dependencies require a PHP version ”>= 7.4.0”.
Hello, @blank81,
It seems like your Composer dependencies are specifying that they need at least PHP 7.4, but since you updated to PHP 8.3, there might be a compatibility issue or the Composer configuration isn’t recognizing the new PHP version properly.
Update Composer’s PHP Version
If Composer is not recognizing PHP 8.3, you may need to tell Composer explicitly which PHP version to use. You can do this by setting the php environment variable for Composer:
Run the following command in your terminal:
arduino composer config platform.php 8.3
Check for Composer Updates
If there’s a mismatch or bug in the version detection, it might help to update Composer itself:
Update Composer to the latest version
Clear Composer Cache
Sometimes Composer may cache old configuration details. Clear the cache to ensure it’s using the latest configurations:
Contact your hosting or plugin support.
Regards, P-THEMES.
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thank you sir
You’re Most Welcome!!
Hi, I already purchased Porto but I’m going to buy another license. This time I think I will use “Auto Services” demo, may I ask a couple of questions?
1) Is the image under the header static or is it possible to alternate between different images such as in a slider?
2) Is it possible to have in the homepage a carousel with latest blog articles?
Thank you very much
Hello, @grisosky,
1. That is basically the banner, but if you want it as a slider, you can duplicate it and then use it in the carousel of the section and it should work for you.
2. Yes you can achieve it too, you can use the Porto Post Grid element for it: https://postimg.cc/kVG6ymhv
Regards, P-THEMES.
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Following the recent updates, the ‘Add More Images’ feature for the portfolio single page has been removed, which is preventing us from adding image galleries to individual portfolios. Could you please resolve this issue as soon as possible?
Hello, @InnoTechEg,
Please ensure that you have installed and activated the “Dynamic Featured Images” plugin by going to Appearance >> Install Plugins, and check back again.
Regards, P-THEMES.
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Hi, may I know what the best PHP version is for this theme? I’m currently using PHP 7.4.3.3. Is it advisable to update to PHP 8.4? Thank you.
Hello, @blank81,
Yes, the very latest version of the Porto WordPress is fully compatible with PHP version 8.4, you can use it.
Regards, P-THEMES.
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thank you sir
You’re Most Welcome!!
Hello, i like your store the grocery themes, but i noticed you have an issue with the search box, when search for a product and selecting it, it does not select the product or even navigate to the selected product page, i tested the search on other demos an its the same, i was wondering how a complete functional store theme like yours didnt have attention to this basic search function, please fix it so we decide to buy the theme
Hello, @hamza2222,
First of all, thanks for showing your interest in Porto WordPress!
I have tested the search functionality on all grocery demos, and it works perfectly. Could you please provide a short video clip of the issue to help me better understand the problem?
Regards, P-THEMES.
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Thanks for the quick reply, 2 minutes video expires in 2 days at https://streamable.com/h3olss
Hello, @hamza2222,
It seems to be the cache or internet issue at your end, I have just tested again with the same instructions that you provided in your video and it works perfectly fine, I have captured the video for you as well, please watch it here: https://uploadnow.io/files/dnwCp72
Regards, P-THEMES.
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your video asks me to create an account and pay 5$, just send me a regular link please
trust me, when using the keyboard to enter it search, when using the mouse to click it doesn’t, i tried other sites and it works fine, my internet is super fast and my cache is cleared, you have a mouse click problem on the search items, use the mouse pad to click
Hello, @hamza2222,
Please check the video here: https://streamable.com/xoymul
I also used mouse click in my video.
Regards, P-THEMES.
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i hookup a mouse to my laptop and it worked fine, on my mouse pad the click works fine but touch is causing the issue, but works fine on other sites, i guess i shocked the mouse pad with electrostatic zap, anyway this makes sense im more confident than before to purchase your theme, million thanks for the kind and quick support
Hello, @hamza2222,
Thank you for your thoughtful message! I’m glad to hear that everything is working better now. It sounds like the issue with your touchpad may indeed be related to the electrostatic zap, but I’m happy you’re feeling more confident about purchasing the theme. If you have any more questions or need further assistance, feel free to reach out. Thanks again, and good luck with your project!
Regards, P-THEMES.
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question pre-sale is your theme support rtl language such as arabic, and it is multilanguage ?
can change the product when user clicks color variant ?
Hello, @izzahajjoub,
Thank you for your interest in Porto WordPress! 
Our theme does support RTL languages. For multilingual functionality, we recommend using a plugin like WPML or Polylang.
Additionally, the product image will automatically update when a variation is selected, as this is the default functionality.
Regards, P-THEMES.
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Hello, how can I change the H2 name of single product to H1 (product title – Porto)?
Hello, @kmarek3,
Please navigate to Porto >> Template Builder >> Single Product and edit the Single Product layout from there with Elementor page builder: https://postimg.cc/t14RwyyY
After that use the “Porto Ultimate Heading” element instead of the product title element as because the product title element does not have the option to set the tags, please refer to these screenshots: https://postimg.cc/LJYF1XHk & https://postimg.cc/ppSgRHDm
It will solve your issue.
Regards, P-THEMES.
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Hi. On a category page, how can text be added above the images – https://shorturl.at/td7mM. I have tried entering text in the category sections, but nothing shows?
Hello, @nuttys,
Please follow these steps to edit the “Product Archive” template:
1. Go to Porto >> Template Builder >> Product Archives, and edit the “Product Archive” template either from there or from the frontend. You can refer to these screenshots for guidance:
– [Screenshot 1] ( https://postimg.cc/kBRbcdg9 )
– [Screenshot 2] ( https://postimg.cc/p9R5RhYX )
2. Once inside the template editor, add the “Archive Description” element anywhere on the page. Here are some example screenshots for reference:
– [Screenshot 3] ( https://postimg.cc/XZLGJjQK )
– [Screenshot 4] ( https://postimg.cc/DJzW49M9 )
3. Next, set the description of the category by editing it directly. You can refer to this screenshot:
– [Screenshot 5] ( https://postimg.cc/MMrn7skv )
The final result should look like this:
– [Final result screenshot] (https://postimg.cc/nCmXmY3h )
We hope this information helps.
Regards, P-THEMES.
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unfortunately, we still can’t get any support or any answer to our question about your products which our former developer has been purchased for us for our costs and on our behalf. They tried to develop our small corporate site based on your porto theme, but it took over 6 months for them to assemble the site based our our approved specification and they still left lots of bugs and troubles within the site, but the biggest one is the site is causing adding 10% to its MySQL db every week resulting in size over 4 Gb already and that’s taking into account that we don’t add anything to it for the last months. We need an advice from the theme developer as the site developer replied they don’t know why your theme is inflating the db like this and they don’t want to learn further. Another question is how can we build another site based in the license of your theme and how can we install new instance of theme on new instance of wordpress at the same hosting account without moving the registration code? As I can understand we are eligible to build several web-sites for our company based on the same license puchased earlier? Can you provide us with the e-mail address or ‘whatsapp’ phone number to contact for support?
Hello, @bezlik,
Thank you for reaching out.
First, please contact your developer again and request the theme purchase code PDF. Once you have that, you can reach out to us through our support system at [http://portotheme.com/support] ( http://portotheme.com/support ) with the theme purchase code for further assistance.
If you do not have the theme purchase code, you will need to purchase a new one.
Regarding the database issue you mentioned, since your developer built the site over six months, we are not sure how it was set up. The issue could be due to custom code added by your developer or third-party plugins. To investigate further, we would need to debug your site directly. For this, please contact us through our support system with your theme purchase code PDF for verification.
Regarding your license, please note that a single license is valid for only one live URL, as per Envato’s policy. If you need to create 10 different sites, you will need to purchase 10 separate licenses for the theme. We recommend confirming this policy with Envato as well. To use the same license on a test site, please refer to our theme documentation here: [Porto Documentation – How to Register Porto] ( https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/ )
Let us know if you have any further questions.
Regards, P-THEMES.
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When we install with the include elements option in the elementor demo installation, it installs wpbakery data. You should fix this.
Hello, @AryaYaman,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
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Hi, Just replying with the account I purchased the theme with.
I have an issue with displaying events content type using Post Grids. I need it to only display the title of the event on the home page and then if you need to view more information, you can click on the event to view more. However, whenever I add extra information to the event, it displays all of the extra information on the home page and even includes wordpress tags with it which makes it looks messy. When event is opened it displays fine. Is this a bug or is there a way to set this correctly? https://www.rccgstrongtower.org.au/
Hello, @gentlepromise,
Thank you for reaching out.
To assist you further, we need to check your site. Kindly contact us through our support system, providing your WP Admin URL and credentials. This will allow us to review your site and offer the necessary assistance.
Regards, P-THEMES.
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Sent
Hello, @gentlepromise,
I can confirm that we have addressed and responded to your support ticket #52209. Please review our response and reply directly to the ticket as needed.
Regards, P-THEMES.
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Hello, @Gentlepromise1,
Have you purchased the Porto WordPress theme? If yes, then please get in touch with us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
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Is it possible to disable editing of pages at the Shop Manager level?
So that the Store Manager who manages business affairs does not accidentally damage the pages.
He wouldn’t want to install the user role plugin.
It would be enough to make the editing function invisible on the homepage and archive of the page.
https://webviz.eu/shop-manager.jpg
Best regards
Hello, WebViz1,
Our theme does not influence the rights of the users. If you want to change the default user roles you will need to find a role manager plugin. We have not tested any which is why we cannot recommend any to be 100% compatible OR you can try with some Custom Code.
And to remove the tooltip popup from your site, please navigate to Porot >> Theme Options >> General and turn OFF the option: “Development Mode” https://postimg.cc/0bvC1wQJ
Regards, P-THEMES.
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On the Post Category page, each post has A View Online button. I am trying to customize it to a Download button, so instead of clicking the button to go to the post detail page I want users to download a PDF file. However I did not find any place to customize this button. Could anyone help?
Sorry. It is portfolio archive page and the link is to single portfolio page, but I want it to change to a download button.
Hello, @dondon200,
Could you please contact us via our support system with your site WP Admin URL and Credentials along with the page URL having that button so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi, I bought this theme and would like to reset my license to the new domain, the old domain i registered has no longer available. Please could you help me do this? Thanks
Hello, @sergiow5,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hi, can you advise where i change the payment logos to the more popular ones like Mastercard, Google Pay etc – i can see the code in the footer – payment-icon porto-icon-verisign
THANK YOU
Hello, @cameronferris,
You can either use FontAwesome icons or replace them with your custom image icons to suit your needs by utilizing the image element.
Regards, P-THEMES.
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Thank you
You’re Most Welcome!!
Can you tell me where to switch off this pop up, i’m trying to build a demo site and every time the page loads the bloody Subscribe To Newsletter thing loads, i can’t see in the options where you turn it off, sorry.
Hello, @cameronferris,
Please navigate to Porto >> Page Layouts and click “Popup Builder for any page” https://postimg.cc/qtbwg6CM
And then click on condition and remove the condition form there, please refer to these screenshots: https://postimg.cc/LqTnkGtx & https://postimg.cc/WFmmR9cK
Regards, P-THEMES.
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Ah ok, thank you for the reply.
I had seen that but i assumed there was just a way in the options panel to simply switch them off, like in some other themes, regards.
Also i don’t know if i need to start a new thread or you can answer here, i’ve searched the help but can’t find an answer but after loading the demo content there is some weird thing on the front end as if you can edit it there – it says: Edit header: Header in blue then in green it says Track options, could you tell me how to fix this please?
Hello, @cameronferris,
Each theme has its own coding standards and options, and I’m glad to hear that the solution I provided helped resolve your issue.
For better assistance, it’s always best to create a separate support ticket for each issue through our support system here: [http://portotheme.com/support] ( http://portotheme.com/support ).
This comment platform is intended for quick questions or pre-sale inquiries only.
Regarding your issue, could you please provide more details, along with screenshots, for a clearer understanding? You can do this by submitting a support ticket, and our experts will assist you accordingly.
Regards, P-THEMES.
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I will do as you suggest, thanks.
Sure, take your time.
