6406 comments found.
hi i have this problem where theme appear to logged in users diffrent way that not logged in
Hi urek123,
We are moving our support process solely to our support forum at https://support.jegtheme.com/forums/forum/template-kit/
Please try to open a new support ticket on our forum.
You can ask your question or problem about this product there. Our support team will help you as soon.
Thank you
hello, I have been using Auto Load Post for a long time. I thought this problem would be fixed with new updates. There have been many updates and the problem still persists. When you scroll down the page, the characters are nested as seen in the picture below. Sometimes this situation freezes.
https://prnt.sc/19kiIOPUSfXDThank you
Hi,
We are moving our support process solely to our support forum at https://support.jegtheme.com/forums/forum/jnews/
Please try to open a new support ticket on our forum.
You can ask your question or problem about this product there. Our support team will help you as soon.
Thank you
I need to renew support to open a new topic. I don’t want to do this for 1 question. I’ve been using the theme since 2017. I think it shouldn’t be hard to answer this one at least.
Hello VetRehberi,
We apologize for the delay in our response. We are having difficulty replicating the issue. If possible, you can temporarily disable the text Zoom button to see if the issue is coming from there.
To do this, you can go to the menu `JNews > Customize Style > Single Post Option > Single Post Option` and disable the `Show Zoom Button` option.
Thank You
Hello fauzanedris, I did what you said. I waited until this hour to try it for a certain period of time. Your suggestion was positive. Thank you. Even if this feature is active in new updates, this problem should not occur. It will be corrected as soon as possible. thanks. enjoy your work.
Hello VetRehberi,
You’re welcome 
Our team has previously investigated the issue. While we can’t promise anything, the fix might be included in the next theme update.
Thank You!
Hello jenskisviat,
We apologize for the delay in our response. This issue typically occurs due to optimization features or caching features present on your site. To confirm this, we recommend temporarily disabling these features.
If the issue persists, we suggest disabling all active plugins to ensure whether the issue is caused by one of the plugins you have installed.
Thank You
want hire the team to realize a project based on her own theme (I like it really) but they say go to freelancer.. not so good but thx for nothing. 
Hi greyhoundxxx,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
Hello, with last jnews update Version 11.6.8, can we now use Object Cache Pro with jnews view counter? Because previously we had to disable object cache to have the view counter update the most viewed articles. If yes can you explain how and explain the new Jnews view counter object cache settings? Thanks.
Hi dreamjobma,
We are moving our support process solely to our support forum at https://support.jegtheme.com/forums/forum/jnews/
Please try to open a new support ticket on our forum.
You can ask your question or problem about this product there. Our support team will help you as soon.
Thank you
Hi, we just purchased your theme today, and it has been a nightmare to use. We would greatly appreciate it if you could refund our money. Additionally, there is no contact information provided, such as an email or other way to reach you. This feels very misleading.
Hi kittylee77,
We are moving our support process solely to our support forum at https://support.jegtheme.com/forums/forum/jnews/
Please try to open a new support ticket on our forum.
You can ask your question or problem about this product there. Our support team will help you as soon.
Thank you
No need to waste time in forum with useless questions where nobody has a clue what’s going on. What’s your email or anything. We need the refund as we found to many bugs and your theme made our site very slow pretty much useless now. We just bought it a few hours ago and we don’t need and don’t want it, you can cancel the product ID/KEY whatever so we can’t use it. But please refund us the money so we both can move on. Thx.
Please do the right thing and refund us the money don’t be a scumbag our money should be protect in the money guarantee and if you guys don’t it we will reach Australian laws. Just refund us the money.
Although the JNews template I purchased has expired, I cannot activate it after changing the domain name. I can’t see where to change the domain name, which doesn’t make sense. Just changing the domain name and activating it, do I have to buy it again? It’s too unreasonable. I remember the previous domain name was toozan.com (it didn’t work to activate it today with this domain name, I remember that I used this domain name before. It’s been a long time, maybe it’s not this domain name anymore), and the user email I purchased from themeforest.net is: toozancom@gmail.com. Please take a look at how to deal with it, thank you!
Hello toozancom,
Our theme license does not have an expiration date. If you are prompted to activate the license, you can reactivate it using the ThemeForest account that purchased the JNews theme.
Thank You
After clicking Activate License, the user authorization page will appear, and then clicking Approve will take you back to the Activate License activation page on the website. It will keep cycling（ https://toozan.com/act-help.jpg ）. I have tried logging in with several users I frequently use, and all of them have the same result. It’s strange, please solve it as soon as possible!
Hi toozancom,
We are moving our support process solely to our support forum at https://support.jegtheme.com/forums/forum/jnews/
Please try to open a new support ticket on our forum.
You can ask your question or problem about this product there. Our support team will help you as soon.
Thank you
Hello I can’t submit a question on the support link you gave me on your website, and it prompts me to repurchase the extended license support. This is back to the original problem. I just need to reactivate the theme and I can update and use it. I clicked the theme activation button, as shown in the picture（ https://toozan.com/act-help.jpg ）, and it keeps looping Thank you, please deal with it as soon as possible.
Hello toozancom,
We apologize for the delay in our response. Before activating the license, please make sure you are logged in with the ThemeForest account that purchased JNews. If not, you will not be able to activate the JNews license. This also applies when creating a new topic in our support forum.
Additionally, since you previously failed to activate the JNews license, please try using private/incognito mode in your browser when activating the license.
We hope this helps.
Thank You
Hello Look at the email notification after successful purchase in my mailbox (http://toozan.com/act-help-a.jpg). It is confirmed that the purchase was made with this email account, but why when I click to activate the theme, it keeps looping back and forth (my website-Envato.com-my website), and it just can’t be activated, and there is no prompt information. How do you think we can deal with it? Please deal with it as soon as possible. It seems that you are very slow in handling things. It should be a technical problem of your site. Thank you
Hello toozancom,
We noticed that you have not purchased the JNews theme. Could you please confirm this by going to the Downloads menu on ThemeForest? You will see the items you have purchased. If the JNews theme is there, you can activate the JNews theme license as stated in our documentation.
If you feel that you have purchased JNews but the JNews theme is not in the Downloads menu, you can try to confirm this by contacting the ThemeForest team for assistance. You can provide them with the Purchase Code, Purchase Date, and other information that proves you have purchased it.
Thank You
Why does pagnation not work on Firefox and chrome and mobile browser. it returns to top of page with /# at domein name.
Hello eemskrant,
This issue is usually caused by optimization features on your site. You can try disabling these features first to confirm. If the issue is caused by a plugin, you can disable the plugin.
If you have further issues, feel free to create a new topic in our support forum.
Thank You
Hello! Is this theme still doesn’t support other woocommerce payments methods? I’m not able to use paypal or stripe. Ps: I’m not going to buy Woocommers subscription since it has a bad reviews.
Hello vetakonfeta,
The Post Paywall Subscription Product currently supports only PayPal and Stripe.
If you are unable to use PayPal/Stripe, could you please let us know the reason? If these payment methods are not suitable for you, which payment method would you prefer to use?
Thank You
I’m from Ukraine and these two providers are not available in Ukraine for commercial use. I am using one of the local Payment Getaway, and I was hoping, that since you have so many questions regarding this opportunity, so maybe you could already provide it. But unfortunately, as I understood…
Hello vetakonfeta,
Do you have any recommendations for a payment gateway that can be used in your country?
We have a list of payment gateways that we may add in the future, but we are concerned that those gateways may not be available in your country.
We would appreciate it if you could recommend an international payment gateway (one that can be used in many countries).
Thank You
Does this theme have to activate the license to work? or is it a non-required?
Hello sktattoo,
Yes, you need to activate the license to use the JNews theme. You can read our documentation about the License at the link below.
Thank You
Hello… Can we, after purchasing Jnews with the regular license, monetize a membership area using our plugin an additional plugin (like MemberPress or others) for editorial content (personal photos and text)? Is the regular license via Envato sufficient? Thank you very much.
Hello cdrgregory,
Yes, you can use the regular license to monetize your website.
If you have any other questions, feel free to ask.
Thank You
Hello, So I updated to the latest version of the theme, and noticed that the comment is not working and the views counter also is not showing…..
How do we go about this…
Hello Z0D,
Generally, if issues occur after updating WordPress, the theme, or plugins, it is often caused by cache. If you have any cache or optimization features on your site, you can try clearing the cache or temporarily disabling those features.
If the issue persists, you can try deactivating all plugins unrelated to the JNews theme one by one. We are concerned that the issue may be caused by a plugin conflict.
If you have any further questions, feel free to create a new topic on our support forum.
If your support license has expired, you can renew it by following the steps in the link below.
Thank You
Hello, I updated to the latest version of the theme, but the article reading page is not displayed correctly, a critical problem is reported
Hello jonathanmus_,
Generally, when you make changes but those changes don’t appear or aren’t generated correctly, it’s likely due to cache on your site or browser.
You can try clearing all the cache on your site if you have this feature enabled. After that, you will also need to clear the cache, cookies, and data sites on your browser.
If that doesn’t resolve the issue, you can verify the issue by deactivating all plugins unrelated to the JNews theme. The issue may be caused by one of the plugins you have installed.
If you have any further questions, feel free to create a new topic on our support forum.
If your support license has expired, you can renew it using the link below.
Thank You
Hence, please where can I find this section to edit, “RENAME” ? see link ==>. https://prnt.sc/sEwdfJL2gQ1M
Hello Z0D,
At this time, we only offer PayPal as the payment method for Authors. We apologize for any inconvenience this may cause.
Thank you for your understanding.
Ok, noted, so please , answer me….. how do i edit, this = https://prnt.sc/sEwdfJL2gQ1M
Hello Z0D,
We apologize for the delay in our response. To translate a string, you can use a translation plugin like Loco Translate.
This plugin allows you to translate all strings that can be translated on your WordPress site.
Thank You
Halo Team Jnews,
Mohon bantuannya, saya baru saja update Jnews terbaru tanggal 09-10-2025 Jam 12.00 wib
Saya kaget ketika selesai update, dan ingin menambah postingan kok kolom subtitle tidak ada ya ? yang di bawah Judul utama.
ini saya kirimkan screen shoot terbaru nya : https://prnt.sc/yR7_xhQlyseo
Biasaya ada di bawah judul itu untuk memasukan subtitlenya.
Salam hangat,
Update : saya buka di chrome tidak tampil untuk subtitelnya, tetapi ini saya coba buka di mozilla ada ada.
info : skr sudah bisa semuanya
Selamat Pagi kak lampungpost,
Mohon maaf sebelumnya atas keterlambatan kami dalam menjawab. Kami senang bila kakak dapat mengatasi masalah ini. Jika mungkin, dapatkah kami mengetahui bagaimana cara mengatasi masalah ini?
Sebelumnya kami berasumsi bahwa masalah ini disebabkan karena sebuah cache pada browser kakak. Ketika kakak mempebarui tema JNews, semua script telah diperbarui, tetapi karena ada sebuah cache di browser kakak (dalam hal ini Google Chrome), script tersebut masih menggunakan versi yang lama.
Untuk memastikan masalah cache pada browser, kakak dapat mencoba membuka website kakak dalam mode Private/Incognito. Jika pada mode tersebut semua bekerja dengan baik, kemungkinan masalah ini adalah masalah cache pada browser.
Untuk mengatasinya, kakak dapat mencoba melakukan Hard-Refresh pada browser kakak (cara di setiap browser mungkin berbeda-beda), dan/atau menghapus Cookie dan Data Situs kakak.
Terima kasih
Salam,
Hi, I set ‘home’ as a homepage, but there is ‘home> home’ nav displayed. How to disable this navigation in homepage?
Hello kriesdinar,
We apologize for the delay in our response. You can resolve this issue in two ways: by changing the Page Template to Landing Page, or by disabling the Show Page Breadcrumbs option in Metabox.
For more details, you can refer to our documentation at the link below.
For further questions, you can create a new topic in our support forum using the link below.
Thank You
Hello, is there a demo to see admin panel dashboard?
Hello paulolpd,
We apologize, but we do not have a feature like that. Instead, we offer a Sandbox that can be used to try out some of the features provided by the JNews theme.
You can access jnews.io and go to the section “Freedom to Design & Build Website”. In this section, there are several features you can try in the Sandbox, such as the Visual Builder, Header Builder, Footer Builder, Mega Menu Builder, and Archive Pages Builder.
Sandbox in JNews.io (Click The Image to Try)
We hope our response helps.
Thank You
Hi, my client had purchased this theme using their account but i don’t see a way to activate the theme using a purchase code. is there a way to activate it without logging into the client’s account? Also, does it support staging site domains? I wouldn’t want to activate it on a staging domain if its not possible to use the theme again on the product domain. Thanks
Hello KimCheeZZ,
We apologize for the inconvenience, but the JNews theme cannot be activated without a ThemeForest account. We recommend you ask your client to activate the JNews theme license on the site you’re currently working on.
Regarding the staging domain, we would like to clarify the concept of the JNews theme license. The JNews license can only be used for one domain. One domain includes any subdomains under that domain. Therefore, if your staging site is a subdomain or part of the same domain with an active license, you can use the same license.
We hope this clarifies the matter.
Thank You
Hi fauzanedris,
Okay understood. My client does not have a domain set up yet. I will need to use a temporary domain first. In this case, is the possible to activate the license on the temp domain, then deactivate it when we move onto the production domain and re-activate it on the production domain afterwards? if so, where can i make this change? Thanks
Hello KimCheeZZ,
The JNews theme license can be transferred to a new domain if you have already used it previously. So, you don’t need to worry about that.
For more details, we have documentation regarding the JNews theme license. You can check it out by visiting the link below.
Thank You!
Hey guys,
I believe I have been using Jnews for over a year, but since the system received a major update I have been facing some problems. I already have an expired support license, but as I believe it is a bug in the theme, there is no reason for me to renew this license now. I will report them:
1) Strangely, when publishing video articles in my ‘Games’ category, a category called ‘Gaming’ is created. The same problem occurs in my ‘Filmes’ category in which the ‘Films’ category is created, the ‘Series, TV e streaming’ category, the ‘Entertainment’ category is created. I tested deactivating several of my plugins, but the same error occurs.
2) After editing an article that contains a video (YouTube), the content of the article within the Jnews box is cleaned when the video thumbnail is imported into the Wordpress library.
These problems ended up taking more time to publish new content… unfortunately it is a recurring problem.
NOTE: I have already deactivated several plugins to try to locate what may be causing the problem, but I have not been successful.
Hello alternativanerd,
We apologize for the inconvenience you have experienced. We will address your questions one by one.
1) Normally, publishing an article in a specific category will not create another category. You can verify this in the video linked here.
This issue might be caused by one of the plugins you are using. You can try temporarily disabling all third-party plugins and then attempt to create a new video article.
2) Regarding adding post thumbnails sourced from YouTube, this feature is intentionally implemented in JNews video posts to make it easier for authors to retrieve video thumbnails directly from YouTube. However, if you manually add a post thumbnail, it will not be replaced by the thumbnail retrieved from YouTube. Currently, we do not have an option to disable this feature, but we will consider adding it in the future.
If you still have issues related to categories, please feel free to contact us by sending an email via the message box on our profile at the link below.
Thank You
Hello,
I’ve reviewed your theme and would like to purchase it. However, I have some concerns about its performance, especially in the editing aspect. If I’m not satisfied with the theme, will I be able to request a refund?
Visually, it looks impressive, but I wanted to confirm this before proceeding with the purchase. Thank you!
Hello turgayozturk,
We are glad to hear that you are interested in the JNews theme
Regarding performance, we have documentation about this available at the link below.
As for refunds, we provide them with certain limitations. You can visit the ThemeForest Refund Policy below for more details.
However, if you encounter any issues with the JNews theme, please feel free to create a new topic in our support forum. Our support team will be happy to assist you.
Thank You
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