131 comments found.
Hello, I wanted to know before buying: 1) Is it possible to change the color scheme? 2) I want to use affiliate products (catalog), is the theme suitable for these purposes? 3) And is it possible to remove the tabbed display on the product page and just have a vertical display without tabs?
Hi there,
Thanks for your interest.
1 – ) Yes, the theme has color scheme options in Theme Options.
2 – ) Yes, Catalog option is available in Theme Options.
3 – ) Yes, you can simply remove the tabs from the product pages in Theme Options.
Thanks
Hi,
after months of sickness i start again making a website. Please change my licence from tenchord.com to celesthyr.com. tenchord is no more active still few months
Was unable to submit ticket
Thanks
Hi there,
Sure, I just disconnected your license code from your previous domain so you can use it on your actual site now without any problems.
Have a nice day! 
Hello, I need a website to sell computers, notebooks, and computer parts. I need a plugin that allows me to: BUILD MY COMPUTER, selecting all the products, and generate the purchase configuration, with the products and prices.
For example, if I choose an INTEL processor, will the motherboards for INTEL and that processor model appear in the motherboard selection?
Does this template include that?
Hi there,
What you’re looking for is a “PC Builder” plugin — a plugin that lets users configure a custom computer by choosing compatible components step-by-step (CPU, motherboard, RAM, GPU, etc.), filtering the options based on compatibility. This is possible in WooCommerce with a few specialized plugins.
https://wordpress.org/plugins/wpappsdev-pcbuilder/ https://wordpress.org/plugins/wpc-composite-products/Thanks
I’m disappointed with your theme document template It is really different from the demo when I installed the theme.
The CATAGOERY MEGA MENU not appearing and I want to add it to the website.
It’s urgent (Ticket as been sent)
Hi there,
Thanks for reaching out.
Sory to hear that. This is where you can see the theme docs file:
https://ninetheme.com/docs/electron-documentation/Also, please check your ticket. Our support agent took a short video additionaly to show you how to add a mega menu. If help is needed, please feel free to contact our team. https://9theme.ticksy.com/tickets/
Thanks
Blog Template is bad for SEO and UX you shoud do it better in next updates
Hi there,
Thanks for purchasing.
Sory to hear that. Sure, please let us know what you’re looking for or if something is missing, and we’ll add in the next theme update.
Thanks
I had this error while activing my templete : An error occurred, please try again. FYI : i reset my web site by WP Reset
Hi there,
We just diconnected your lisense from your previous domain. Please clear out your browser caches and activate your lisense now again.
Thanks
Hello,
Issue still persist
Thanks
Hey,
Please post a message to the following email address with your site credentials and we’ll have a closer look:
help@ninetheme.comThanks
Hello, i tried to update the plugin : Electron Elementor Addons to 1.2.2, but i think the update Pre-Packaged is still 1.2.1. it said : Plugin not activated. A higher version of Electron Elementor Addons is needed for this theme. Please update the plugin.
can you help me with the update?
Thank you
Installed version: 1.2.1
Minimum required version: 1.2.2
Available version: 1.2.2
Active, Requires Update
Hi there,
Thanks for reaching out.
You’re right. We’ll release a quick update today.
Thanks for reporting
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
i try contacting you guys but error come up my my licence expire, please i only need your support this last time and i will drop my 5 star rating. any other support i pay for it. Thanks
Hello,
Envato has a support policy and as per the policy, if you need technical help after your support is expired, you need to renew your sopport period. If we provide you support service for you, whose support is expired, this will be not fair for other who has renewed their support.
Thanks for your understanding.
SO THEN, I NEED ADMIN DEMO LOGIN
Hello, where is the best way to contact your for collaboration or presale questions?
I saw in your contact page that you recommend Facebook chat. Then I saw in Facebook page reviews tab that you say “you don’t use this social page anymore”. Very confusing and inconvenient..
My question was: I checked many themes you offer like electron and others, most say that you use elementor, with product pages building inlcuded. Does that mean it uses elementor pro features since this is only in pro? Or you you have your own product page ninetheme builder?
Hi there,
Sory to hear that. Our facebooc chat is still online and we repliy any presale questions there. The reply may sometimes delay due to the different timezone.
Regarding your question, Electron is built with the free Elementor. You absolutely do not have to use elementor pro.
Thanks
Update: There are hundreds of theme settings to change the placement of elements on the product page and decorate them with different designs.
Hello, is it possible to delete the licence from a web site to use it in another web site?
Hi there,
We just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Have a nice weekend ahead!
I’m thinking about buying this but is there a way to set delivery dates for individual products
Hi there,
Thanks for your interest.
Yes, in the latest version of this theme update, we’ve added this feature so you can set up a delivery on per product item. https://tinyurl.com/238bgf25
You can see this option here: https://tinyurl.com/2bl3l3p8
Thanks
to to get app for this
Hi there,
I think you managed to disconnected your lisense from your test domain because it seems you changed your comment. Glad that is sorted out if so
Have a nice weekend!
can you please disconnect the license from inbew.com, i want to install it on another domain
Hi there,
Sure, we just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Have a nice day!
Electron VS Fitment
What is the main difference between these two themes? And if This Code PHP / Laravel CMS code with such advanced functions would be great. Thanks in advance
Hi there,
First off, thank you for your interest.
Both theme has almost the same features with different designs. Both created elementor page builder based on WooCommerce. Please let us know if you have any remains concerns or any any further questions.
Thanks
is there a way to remove the “request information” button on the product page?
Hi there,
Thanks for purchasing.
Yes, possible. You can see the “request information” button option from here: https://share.nmblc.cloud/1a402864
If help is needed with this theme, please feel free to submit a ticket on our support desk and our team will gladly help you out with your issues.
Have a nice day!
Hi,
I checked and it doesn’t appear i have that option on the dropdown.
https://res.cloudinary.com/deozbpo6c/image/upload/v1738305446/Screenshot_2025-01-31_at_5.37.20_pm_wjnru7.pngThanks!
Hi,
You maybe using an old version of this theme.
The latest version of this theme is 1.2.2 So, if you have an old version, please firstly update your theme to its latest version with Envato Market plugin ( free to use ) and also do not forget to update your Electron Elementor Addon plugin after updated your theme AFTER updated your theme.
After having the latest version, you’ll see the needed option in Theme Option.
Thanks
That worked, thanks for your help!
You’re welcome.
Have a nice weekend ahead!
Hello, I use Loco Translate but field not translated after my change from adminpanel.
For example “No products in the cart.” i translate this text in Loco Translate but when i check it from front i see same english text
Hello there,
It might be a cache issue. In such case, you can move your language file randomly as shown here for example: https://share.nmblc.cloud/34d01b51
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
I purchased this theme and installed it and it worked fine at first. At one point, there was a problem on my site; I only had 404 errors on all the links. I wanted to clean and reinstall the theme but unable to activate the theme because it tells me that the license is invalid even though it is the license that I downloaded from Themesforest Can you help ?
Hi there,
Sure, we just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
Thanks. It works
You’re welcome.
Have a nice day!
This is a presales inquiy!
I want to upload products but I do not want to show prices or show add to cart for all products. So this is only to showcase products.
I also wanted an option to download specifications as well as an option to request more information on each product.
Can this be achieved by Electron theme?
Hi there,
Thanks for your interest.
Yes, sure possible. Catelog mode option is available and you can easly set it up as shown here: https://share.nmblc.cloud/90f1b27e
and yes, you can display a button in the product page, where you can request more info: https://share.nmblc.cloud/96d89984
Thanks
What about the download specs option?
Download button is not available but you can add custom url and redirect it to any page you want.
hello sir when instaling theme for first time its ask for activation product code?
Hi there,
Your purchase code is the activation code that you need to use while using this theme. If help is needed, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello I need to thank you about the electron theme it’s amazing
but we face issue in some categery product page like
specifier "�" in /var/www/vhosts/mokaief.com/httpdocs/wp-content/themes/electron/woocommerce/loop/result-count.php:31 -
Best regardes
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
