108 comments found.
Hi my support has expired, but I have one question on the home page, I am trying to assign the player to a specific podcast, but where do I find the Podcast ID? Please advise. I want to adjust the title and photo of that home page module.
Hello,
When you hover over the post in the backend, the ID will be shown in the lower left corner of the screen (please see screenshot).
Support
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please check #289171 ticket i need your support
Hello,
Your ticket has been updated with a reply in the meantime. If you need further assistance please continue the conversation on your ticket.
Support
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Presale question: Hello! When will the next update come out? Does the available version already consider all compatibility with the latest version of Wordpress? Is it possible to use mailchimp? Thanks.
Hello,
Thank you for taking interest.
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme is compatible with the latest version of WordPress and with PHP 8. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version.
The contact forms in the theme are created using Contact Form 7 plugin and they can be integrated with MailChimp by using 3rd party plugins for Contact Form 7 and MailChimp integration.
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Thanks. Other question: Is Elementor available or do we still have to buy the plugin?
Hello,
The theme is compatible with the free version of Elementor, which is used to create the demo content. You should use this version when editing the demo content. You do not need any extra purchases.
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I purchased this theme some time ago, and unfortunately my support has expired. So I can’t submit a bug. But there appears to be several issues you should know about with the default theme and the newest version 6.7.1 of Wordpress:
1. The related episodes component no longer works. It does not show the related episodes anymore.
2. If you toggle the Podcast Host option off on the podcast item, it throws a critical error and breaks the page.
This happens on the theme straight out of the box with no customizations and all plugins turned off.
Hello,
The current version of the theme is compatible with the latest version of WordPress. This could be due to the PHP version you’re using. If you are using PHP 8.3, please change to PHP 8.0.
In case you need further assistance please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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this is a presale question – I have my 3 podcasts hosted on Spotify. I wish to use the theme to showcase all the 3 podcasts together on my website and connect with my audience. I have the RSS link with me. Will the theme justify my requirement?
Hello,
Thank you for your interest in our theme
You can upload the podcast audio file directly to the website if you want it to be played. There are also options to enter links to your podcast on other platforms like Spotify. You can read more about that in the theme documentation
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Are there any new updates for this theme? The podcast page is broken – I am trying to submit a ticket but it keeps saying that my support is expired even though I have renewed it.
Hello,
Thank you for reaching us!
Please check if your purchase code is registered in Resonator Dashboard.
You can find changelog in this link.
We’ve checked and your support is valid. Sometimes support extension takes a bit more time to be processed. In the meantime, you can contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
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now I cannot log in to the support site
Hi,
Please clear your browser cache and try to login once more here (and make sure to accept the cookies).
You can also try to login from a different browser or an incognito window, or contact our support via email.
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Hello,
This is a pre-sales question: I need to host my podcasts on Dropbox and then link to them. Is there a way to do this with the self-hosted audio option? Or are you only able to upload them and store them on the same server this WordPress theme is hosted on?
Thanks!
Hello,
By uploading to Dropbox this would be an external link so unfortunately it cannot be used. It is necessary to upload audio using WordPress media library on a server where WordPress is hosted on so it could be available.
Do let us know if you have any additional questions.
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Ok thanks, in that case I assume I could probably use a plugin like this to then integrate Dropbox into the WordPress media manager and that way your theme could still use the files. If you think this won’t work, please let me know. Thanks
https://www.joomunited.com/wordpress-products/wp-media-folder/dropbox-integration-with-wordpress-media-libraryHi,
We haven’t tested this plugin with the theme so we cannot guarantee its functionality unfortunately.
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Any updates on this theme? I’m interested
Hello,
Thank you for taking interest!
The theme is supported and it will be continued to be updated, however, at the moment we don’t have an ETA when the next update will come out.
Current version of the theme is compatible with the latest version of WordPress and PHP 8.0.
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html version?
Hi there,
We are focused on the development of WordPress themes where dynamic content and easy management are offered. Please take a look at the following article – HTML Theme Versions.
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This 6 month support option is an absolute joke. When you purchase a license, it really should come with support. Especially as bugs and issues can arise with updates. I am having an issue currently as I can only embed a podcast which I upload as an MP3 for. But where is the ability to link or embed from a podcast hosted on a platform like buzzsprout. Not so flexible. super I can include an apple and Spotify link but then I’m left with a hard coded player on the page with no function to play the podcast. Even though the theme says it has a powerful player supporting lots of platforms. Seems like a no-brainer. Given that by uploading an MP3 any analytic data isn’t included in this type of theme?
Hello,
The theme is supported and by purchasing the Regular License you get an option to use our theme for an unlimited period of time, to update your theme every time we release a new theme version, and you also have the option to get all the latest versions of the plugins that come bundled with our theme. In case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
If you need assistance regarding theme options and how to use them, then you can find more info regarding support expiration and option to extend it in this article here.
Please understand that adding new features which were not advertised with the theme is not covered by support. For a detailed overview of all the relevant information on item support and the aspects it covers, please refer to this article.
The theme description is as follows: “The theme includes a mélange of practical features and elements ideal for the podcasting industry, including a powerful audio player as well as the possibility of embedding content from Apple Podcast and other popular platforms.”
Only self hosted audios can be uploaded on Single Resonator Podcast posts and played in theme’s audio player and we haven’t advertised theme differently. We have also mentioned this several times in the comment section where users reach us for pre-sale questions.
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Such a disappointment. Fun theme with zero new features or optimizations in nearly 2 years. This is the downward spiral of WordPress development. Snake eating its own tail.
Hello,
We are sorry to hear that you’ve got this impression.
The theme is supported and it will be updated, however, at the moment we don’t have an ETA when the update will come out.
Current version of the theme is compatible with the latest version of WordPress and all of the features displayed in the demo and listed in the Theme Features list are available with the theme.
Adding new features which were not advertised with the theme is not covered by support. If you need any assistance with the theme and its existing options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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This theme really working on wp 6.4? without any problem? LATEST UPDATE february 2022 guys really? 2 years… i need to be sure about that
Hello,
The current version of Resonator theme is compatible with the latest version of WordPress. There have been some updates for bundled plugins, however, if you purchase the theme and need latest version of any bundled plugin you can submit a ticket at our Help Center and our support agents will provide you with the latest version.
Do let us know if you have any additional questions.
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Settings not saving, Global Footer Options bg colors not working Support isn’t responding.
How are the Resonator Clients used?
Hello,
Please check the article in this link. For “Resonator Clients” you can find more info in the documentation here.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
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SHAME ON YOU! I’m going crazy to find where the do you saved “meet your hosts” in the single podcast item. I have to translate it. There’s a whole world with many countries, do you know? We are billion! All the template in an include that include an include that include an include!!!! No variable in the page settings. No widget. Where is it?
Hello,
We are sorry to hear that you’ve had a hard time to locate the label.
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Resonator Core plugin or other bundled plugins and search for labels there (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi! I can’t get support whit my purchase code, it says that is not correct, but it’s the purchase code I have. How can I access in the support item? Thanks
Hello,
Please check if you’ve filled in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
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Hi! I’d like to purchase, I just have one question: Can the “Press Releases” page layout be changed to the “Episode List Simple” layout?
Hello,
Thank you for taking interest!
You can add the podcast list showcased in “Episode List Simple” to the “Press Releases” page. However, please note that the list on the “Press Releases” page is a blog list and the list showcased in the “Episode List Simple” page can only list podcast post and not blog posts.
Do let us know if you have any additional questions.
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It appears all of my resonator elementor components have disappeared. The page is blank and in elementor, all of the spots where I had resonator widgets are now empty.
I’m not longer able to add podcast list, podcast player, etc. All of the resonator elementor components have completely vanished.
It’s very frustrating. Please advise.
Hi,
Are you perhaps using the latest Elementor version (3.16.0)? If this is the case, then please navigate to Elementor > Tools > Version Control and roll back to 3.15.3 version (please see screenshot).
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I have purchased extended support, but I’m not able to submit a ticket. Please advise.
Hello,
Sometimes support extension needs a bit more time to be processed. You can try to submit a ticket a bit latter and you can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
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If you want to use Elementor Pro DO NOT purchase this theme! I was using Elementor and this theme together and had all kinds of issues. I reached out to support and they stated:
“Our themes are not compatible with Elementor Pro and Elementor Headers & Footers plugins, and those plugins will conflict with theme options, so I would not suggest using them with our theme.”
So, now I have removed the theme. Money and MUCH TIME wasted.
Hi there,
It is well stated on the ThemeForest page that this is a template that is compatible with Elementor, not with Elementor PRO, and it was never indicated differently.
Everything you saw on our live demo can be achieved with our theme options and Elementor free version!
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May 9th, 2023: Twice I’ve tried getting support and STILL can’t submit a support ticket!!! This developer is not supporting this product. I can’t submit a support ticket because the developer’s support site is not updating to show my recent purchases (May 6th, 2023) and their system won’t allow manual registration either! Their global system won’t update something as simple as changing logos. You have to manually change the logo on every single page and post type… TERRIBLE!!!
Hello,
It is necessary to submit a ticket for it first to be listed in the “Supported Items”. Please fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
Regarding logo, it could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
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