6637 comments found.
How do I change the login email on your support page? The support has expired but maybe I will reactivate it but I will shut down the email that is currently registered.
Hello Papadio,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us by email via the form on this page https://themeforest.net/user/8theme and let us know the old and new emails for your account.
Warm Regards,
The 8Theme Team
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Hello, can this work with Yournotify SMTP? https://yournotify.com/server/smtp/
Hello, Shinamee,
Thank you for being so interested in our theme!
We want to inform you that XStore has not been officially tested with Yournotify SMTP. As a result, we are unable to provide you with a definitive response at this time.
We offer a 7-day money-back guarantee. This allows you to purchase the theme, test it, and ensure it meets your requirements. If you are not satisfied, you can request a full refund within the 7-day period.
Warm Regards,
The 8Theme Team
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Hello. The theme is good. Thank you for that.
But i am facing this issues
[DOM] Found 2 elements with non-unique id #password:
[DOM] Found 2 elements with non-unique id #woocommerce-login-nonce:
Which i checked from my developer, he said to contact the theme developers.
Kindly help
Hello Benl74,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and the URL of your site. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello,
I have a couple of questions:
1- I’m trying to add extra product field options, but none of them appear in the cart or checkout page. I have tried the following plugins:
- Extra Product Options for WooCommerce
- YayExtra Lite – WooCommerce Extra Product Options
- Product Options for WooCommerce Unfortunately, none of them seem to work with the XStore theme. Could you recommend a plugin that is compatible, or suggest how I can fix this issue?
2- On the single product page, I want to display the zoomed product image beside the main product image instead of inside it. Also, when clicking on the product image, I would like the product gallery thumbnails to appear inside a lightbox . How can I achieve this?
Thanks in advance for your help!
Note: I use Xstore with elementor page builder
screenshot of zoom and lightbox of I needed https://prnt.sc/vzx_Za4oGZvc https://prnt.sc/qqQ970xrMFlrHello, Ali55555ali11111,
Thank you for choosing XStore as your WooCommerce WordPress theme.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your requests. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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Hi,
I am interested in purchasing the XStore theme on ThemeForest and would like to know if you provide Figma files along with the theme package. If Figma files are not included, is there an option to get them separately?
Looking forward to your response.
Thank you!
Hello, RESOLDESIGN,
Thank you for your interest in XStore!
Unfortunately, the Figma files of our demos are not available for distribution.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Warm Regards,
The 8Theme Team
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Hi, in Xstore Mobile Menu Widget when parent link is clicked with the menu with subcategories a dropdown of child-items opens up. How can I make it to take it to the category page instead of opening up a drop down. I would like the dropdown to open when an icon is clicked. Otherwise there is no way to open up a parent category. Thanks
Hello, donaceli,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please post this question on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and you will get help.
Warm Regards,
The 8Theme Team
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Thanks, submitted the ticket just now.
Hello, Donaceli,
Thank you for your cooperation.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.
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The 8Theme Team
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Hi, I have an issue with the filter by Brand. We have selected filters by brands on the widget section and created product brands, but they don’t show on the shop page. https://prnt.sc/2aovGB8x11WT . If you see the screenshot below it has empty brands meanwhile I have created brands and I have put products there. https://prnt.sc/9goL5Eqmgykl. Any suggestions? Thanks
Hello, Alfonsmala001,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please post this question on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and you will get help.
Warm Regards,
The 8Theme Team
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In mobile dropdown menu all text is “capitalize”. Where or how can I Settings it up to “none” or “uppercase”?
https://surfcapital.ru/wp-content/uploads/img_0878.pngHello, Murmoon,
Thank you for contacting us and for using XStore.
This code can be used in Theme Options > Theme Custom CSS > Global:
.mobile-menu-content .et_b_header-menu .nav-sublist-dropdown, div.mobile-menu-content .et_b-tab-content .widget .children {
text-transform: none;
}
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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After the last update, the changes in “customize” do not apply to the site, even after clicking “Publish”.
Hello,
Thank you for contacting us and for using XStore.
Our other customers do not experience this issue, which suggests that it requires a more detailed investigation specifically on your website. There are several possible reasons for this problem:
1. A third-party plugin might be causing the issue. 2. Changes made through the theme options may need to be applied using Elementor, as its builder has a higher priority. 3. Caching might be preventing the changes from being visible. 4. Or there could be another underlying cause.
Please record a video demonstrating the issue and reach out to our support team via the forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide the URL of your site and temporary wp-admin access via the Private Content area.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello,
I would like to ask whether it’s possible to use the shop page but without enabling the woocommerce features.
The reason is that I don’t want to use it as an eshop at first, but mostly to showcase items.
For example I want to hide “add to cart”, “buy now” and the cart itself.
Hello, Pavlouas,
Thank you for getting in touch with us.
We are pleased to inform you about the availability of the Catalog Mode option. By enabling this feature, you can restrict customers from purchasing products on your website. “Add to Cart” buttons will be removed or hidden when this option is activated.
Should you have any questions or require further assistance, please do not hesitate to contact us.
Warm Regards,
The 8Theme Team
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Hi, is there a way to display the active filters in the Shop page?
Here is an example: https://prnt.sc/3HXiNMNqCuul
Thanks
Hello,
Thank you for contacting us and for using XStore.
Appearance > Widgets > Add “Active Product Filters” to the desired area.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum
Warm Regards,
The 8Theme Team
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Thanks it works now. I was searching at documentation for active filters but I didn”t find.
Hello,
You’re welcome!
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The 8Theme Team
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Hello, I have an issue with the product search ajax module, I cannot click on the product links with the edge browser.
Hello, Mityssolutions,
Thank you for choosing XStore as your WooCommerce WordPress theme.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello, when I try to open a support ticket, I get this message: Your support has been expired!
Hello, Mityssolutions,
Please contact us by email via the contact form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Warm Regards,
The 8Theme Team
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Hi, do I need the Elementor Pro to be able build and customise header and use fully this theme? Thanks
Hello, piotrburchart,
Thank you for your interest in our theme!
In our demo versions (https://xstore.8theme.com/), we utilize the free version of Elementor along with the free Pro Elements plugin.
For the full customization and functionality of the XStore Header Builder with Elementor, you can use either the Pro Elements plugin (free) or upgrade to the Elementor Pro plugin. Both options will allow you to make the most of the header builder features.
Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
Warm Regards,
The 8Theme Team
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Hello, i noticed all the deployment of this theme on namecheap, always have issues of CPU and memory usage, which leads to the account suspended, what can be done about this?
Hello Deanozone,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Each situation is unique and depends on the number and type of plugins utilized on the website. Generally, high CPU usage is often associated with the plugins in use or the volume of elements within the content’s DOM structure.
As a potential solution, we recommend enabling the XStore Ajaxify option for widgets within the page content. However, since each case is specific, a manual review is necessary to identify the root cause.
If you encounter any issues or require further assistance, please feel free to post your query on our forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Fatal Error occurs when I enable the Waitlist sales booster feature
Hello, Gentlepete,
Thank you for contacting us and for using XStore.
Please update the theme and Core plugin to the latest versions.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/Warm Regards,
The 8Theme Team
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Hi, I am having a problem after activating WP-Rocket. My theme, which was working perfectly before, now does not show the sliders on the website, neither in the front-end nor in the editor. I have purchased three licenses with you, but this is the first time I am requesting support to solve this kind of problem.
I have tried several solutions, including uninstalling everything, restoring the website and starting over in a clean environment with no plugins. However, when I try to load the Elementor Pro carousel, it still shows nothing. I have also enabled the patches, but the problem persists, could you please help me to fix this?
Hello,
Thank you for using XStore.
Kindly contact us via email using the form available on this page: https://themeforest.net/user/8theme . When submitting your request, please provide the URL of your website along with temporary wp-admin access credentials. This will allow us to review your settings and assist you more effectively.
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The 8Theme Team
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The Core plugin is causing errors at the moment after updating other woocommerce plugins.. have to deactivate or else website displays critical error message.. just thought id let you guys know.
Hello Jonnierowe,
Thank you for contacting us and for using XStore.
We recommend the following steps to help resolve the problem caused by the Woocommerce update: Go to XStore Patcher > click on Refresh patches > click on Apply all patches
Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/
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The 8Theme Team
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Hello, Dhavalsankhala,
Thank you for choosing XStore as your WooCommerce WordPress theme.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello, I need all the demos, can’t all the demos be imported with one click?
Hello, Codenoparsa,
Thank you for getting in touch with us.
We recommend importing only 1 demo at a time and then you can import content from other demos through our studio https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/
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The 8Theme Team
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Does that mean I can import 130 demos separately and then use Studio to have all the demos in one place?
Hello, Codenoparsa,
This option is not available as a one-click solution, and performing this manually through the studio would take an excessive amount of time.
May we kindly ask why you require this? To provide some context, if we were to include all demonstrations, it would result in over 650 pages and several thousand demo products.
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The 8Theme Team
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I need all demos to be in one WordPress.
Hello, Codenoparsa,
There is no such option, because according to the Envato licensing terms and conditions the usage of a license is limited to only one website and there is no need to have all demos on 1 site. XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Please note that if you intend to have multiple live sites, you will need to acquire a separate license for each individual site.
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The 8Theme Team
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Still having issue applying patches for the theme. After 3 months and the issue still there. The code you provided isn’t working. Can you post real solution please? I am not intending to pay you extra for this, so I will not create new ticket, and this issue is widely reported with no solution yet.
Hello, Yossefelbaz,
Kindly contact us via email using the form available on this page: https://themeforest.net/user/8theme Please note that this service is free of charge. When submitting your request, ensure you provide the following details:
- The URL of your website - Temporary WordPress admin access - Temporary FTP access
This information will allow us to verify if the code has been implemented correctly.
Warm Regards,
The 8Theme Team
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