6637 comments found.
Hello, could I use the regular licence in my own store and sell products? When should I use the extended license? Any way, I don’t plan to sell the plugin..
Hello, Sayf_it,
Thank you for getting in touch with us.
We operate in accordance with ThemeForest’s guidelines. Kindly refer to the following articles for more information – https://themeforest.net/licenses/standard https://themeforest.net/licenses/terms/regular https://themeforest.net/licenses/terms/extended
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The 8Theme Team
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What kind of theme should I buy to create FAQ-site like this: “https://www.8theme.com/documentation/xstore”
Is it xstore? If it is xstore, what a demo should i import?
Hello, Murmoon,
Thank you for contacting us.
We have responded to your inquiry via email.
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The 8Theme Team
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It seems that if you choose to use an Elementor demo there is no way to set fonts and colors globally, is that true? If so, is it a Elementor limitation? If so, how did Elementor manage to be so successful even in ThemeForest as demo content is everywhere?
Hello, Gildiegz,
We appreciate your interest in our theme!
It seems that your question is more related to Elementor than to XStore theme. Here is a link to their support forum: https://wordpress.org/support/plugin/elementor/
The majority of our clients are satisfied with Elementor’s performance. On our demo versions https://xstore.8theme.com/ , we use the free version of Elementor along with the free Pro Elements plugin.
Elementor success, even in the world of ThemeForest where demo content is abundant, can be attributed to several key factors:
Ease of Use: Elementor provides a highly intuitive drag-and-drop builder. Its user-friendly interface allows even beginners to create stunning websites without needing to code, which is a big draw for non-developers.
Flexibility: Many users appreciate this ability to build custom sites from scratch or based on their specific needs.
Third-Party Ecosystem: Elementor’s wide range of third-party add-ons, templates, and themes expands its capabilities. Many of these resources offer built-in global settings and more control over site-wide styling, making it a robust solution for designers and developers alike.
Community Support and Resources: Elementor has a vast community and a wealth of tutorials, support forums, and pre-built templates, which help users overcome limitations and learn how to implement more complex design solutions.
Rapid Development: Elementor has continually evolved, adding new features and enhancements. It actively responds to user feedback.
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The 8Theme Team
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Thanks, I will take a look. However, as good as Elementor is, this is still a basic but annoying limitation for branding Elementor’s pre-built websites.
Hello, Gildiegz,
You’re welcome!
If you have any additional questions regarding the theme’s functionality, feel free to contact us via email using the contact form on this page: https://themeforest.net/user/8theme
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The 8Theme Team
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Hello… I have a little problem with sidebar filter by categories (i’m using this demo: https://xstore.8theme.com/elementor2/furniture3/).
I have lots of categories with subcategories (for example: Furniture -> Accesories ; Bracelets -> Accesories… and the filtres are ordered by name, non-hierarchical so when they have to tick a category they get something like: Accesories Accesories Accesories
It’s there anyway to make them in hierarchical mode (parents categories -> subcategories -> subcategories of subcategories)?
Or… if u can tell me where can I find the code for it I can try and change it myself… as it is now, it’s useless.
Thank you!
Hello, Crildev,
Thank you for choosing XStore as your WooCommerce WordPress theme.
This widget does not provide an option to make the hierarchical structure due to the design of such widget but if you would like to make something special with a custom order you can use the default WooCommerce widget named Product Categories and configure it according to your needs https://prnt.sc/ufppYHWhA-bD . After that, you can activate the Ajax for product categories option in your Theme Options https://prnt.sc/2nM4-0UFVNyI and you will have the Ajax functionality with the structure and order set in the widget of such categories -> https://prnt.sc/JMvPJ-HGWnmD
We hope this information is helpful.
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The 8Theme Team
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Well yes… I did that… but I wanted to tick multiple categories for filtering products. Also I have a feeling that enabling ajax filter categories might affect my SEO, as the title/description of the page won’t change (and won’t do it on scraping either).
Thanks.
Hello, Crildev,
At this time, you have the option to either use the variant we have provided or opt for non-hierarchical categories with the ability to select multiple categories to filter products in your store.
Regarding your question about changing the title/description for SEO: Please note that the title and description are not automatically updated when the AJAX filter is activated. However, when you open the category page, the SEO validation checks ensure that the correct meta tags are loaded on that page. Therefore, you do not need to worry about the impact of AJAX usage on your store’s SEO performance.
For further details or more in-depth instructions, we encourage you to contact us through our support forum, as the comments section is not intended for support-related inquiries – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello, which version of WPBakery does the theme use? Can I use the x.instawp.xyz site generated by Instawp.io as a staging site? Thank you.
Hello,
Thank you for getting in touch with us.
We are pleased to inform you that version 8.1 of WPBakery is now available.
Please read next articles – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
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The 8Theme Team
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Hello, I’ve read it but it’s not listed. Do you plan to add it? instawp.xyz It’s useful when the hosting doesn’t offer a staging plan.
Hello,
We appreciate your prompt response.
You will be able to activate XStore there. Should you encounter any limitations or issues during the process, please do not hesitate to reach out to our support team for assistance. You can contact us via the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
You can purchase our theme, test it within 3 days and if you are not satisfied we’ll be able to give you a refund.
We hope this information is helpful.
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The 8Theme Team
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Hello
I’ve already bought 3 Xstore templates and yet one day I’m asked to buy another license to answer a question.
Hello appznet,
Thank you for your continued support and for purchasing three XStore licenses! We truly value your loyalty and trust in our product.
Regarding your concern, each license is associated with support for one website, as per the terms of Envato’s licensing policy. This means that support services are provided per active license. If your question is related to a specific website or template that already has an active license, you should be able to receive assistance without purchasing another license.
Could you please clarify the issue or share more details about your question? We’ll do our best to assist you promptly and ensure your experience with XStore remains excellent.
Thank you for your understanding, and we look forward to resolving this matter for you.
Kind Regards,
The 8Theme Team
remove white space
Hello, Appznet,
We appreciate your prompt response.
Please contact us by email via the form on this page – https://themeforest.net/user/8theme
The phrase “remove white space” is not sufficient to understand which page you are referring to or what specific white space you mean. Therefore, we kindly request a screenshot and a link for clarification. The more detailed and clear your explanation of the issue or request, the better we will be able to assist you and provide appropriate advice.
Warm Regards,
The 8Theme Team
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Hi. I want just to check, if i can use one license for a multisite. I mean, my client is one company that have 14 different locations, could i use only one license to have the 14 locations in one multisite with every location with its own information ?
Hello, puntoreactivo,
Thank you for contacting us and for using XStore.
Please read the next article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site and/or localhost, but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses. The further explanation you can get from ThemeForest support.
1. XStore can be utilized on one live and two staging sites.
2. XStore can be activated on multisite, as it is technically possible.
3. Consequently, you can activate it three times on a multisite, of which one will be live and two will be staging.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support via the support forum.
Warm Regards,
The 8Theme Team
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Thanks. Its is possible to get an special price if i want to buy 10 or more licences ?
Hello, puntoreactivo,
Thank you for your response.
We kindly ask you to contact us via email. You can find the contact form on this page – https://themeforest.net/user/8theme
The contact form is free to use, and we can review your request through this channel.
Thank you for your understanding.
Warm Regards,
The 8Theme Team
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Can i use this theme on my second domain ?
Hello, manaskadam002,
Thank you for contacting us and for using XStore.
XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
We hope this helps. Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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hello. i don’t have support and i don’t want to buy for a bug of your theme. please fix my issue. I am using shop header banner. it is a static block: https://woodcy.com/staticblocks/shop-header-banner/ Letter is visible but unfortunately the photo disappears: https://woodcy.com/shop/ please fix your bug.
Hello, Duncan6767,
We hope this message finds you well.
We have reviewed the issue with the Shop page banner on your website, and here are our observations:
The banner image background is configured using the row element functionality of the WPBakery plugin. For reference, please see the attached screenshot: https://prnt.sc/EEEc1RZRsxYjDuring our testing, we noticed that the image does not load correctly in an incognito browser. This appears to be due to certain styles not being loaded for the row element. However, these styles are displayed correctly in a non-incognito browser. Please refer to the following screenshots for comparison:
- https://prnt.sc/R4eiKvMx_LQhBased on our findings, the issue seems to be related to the caching plugin you are using, specifically the Litespeed Cache plugin, which is currently active on your website. Additionally, the problem could be linked to your CDN (Content Delivery Network) settings.As recommendations, we can suggest the next ones:
– Temporarily deactivate the Litespeed Cache plugin and check if the issue persists.
– Similarly, disable the CDN temporarily to determine if it is contributing to the problem.
Please note that this issue does not appear to be related to our theme, as previously suggested. Instead, it seems to stem from the configuration of third-party tools such as the caching plugin or CDN.
We hope this information helps you resolve the issue. Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support via the support forum.
Warm Regards,
The 8Theme Team
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all contents are working without any problem despite cdn and litespeed cache. because of that i did not think that problem is about litespeed or cdn. but i will try your recommends. thank you.
Hello, Duncan6767,
You’re welcome!
Warm Regards,
The 8Theme Team
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Hi there,
Tell me please will this plugin work well with your theme? https://codecanyon.net/item/woocommerce-designer-pro-cmyk-card-flyer/22027731
Thank you 
Hello, Lunadizajn,
Thank you for your interest in our theme!
We would like to inform you that XStore has not been officially tested with this plugin. As a result, we are unable to provide you with a definitive response at this time.
We offer a 7-day money-back guarantee. This allows you to purchase the theme, test it, and ensure it meets your requirements. If you are not satisfied, you can request a full refund within the 7-day period.
Warm Regards,
The 8Theme Team
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please fix your bug.
Hello, duncan6767,
Thank you for reaching out to us.
We kindly ask you to contact us via email.
You can find the contact form on this page – https://themeforest.net/user/8theme . Please provide the following details: – A link to your website – Temporary WP-Admin access – A brief description of your request
The contact form is free to use, and we can review your issue through this channel. However, please note that if additional questions arise, you may need to extend your support period. This is in accordance with our policy and ensures fairness to other clients who have paid for support and expect timely assistance.
Warm Regards,
The 8Theme Team
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It seems like the theme doesn’t retain user information when they check out for things like abandoned cart. Is there a way I can allow the site to save the email and names of people who got to the checkout page but ended up not checking out?
Hello, Gunzz,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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I am trying to implement Electronic Mega Mart demo on my site but some of the blocks are not imported. Please reach out to me. I have sent you a message also. Thanks
Hello, abhijeetk1810,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Presale question for next project/licence. Hello. Where we can see the chatgpt options/functions? I see the chatgpt logo in your theme description, but what about a demo or function overview regarding chatgpt and your theme? Tommy
Dear, Philosoph,
Thank you for your question. We are delighted to see that you are already one of our valued clients and are thrilled that you have chosen XStore once again for your new projects. Since this is entirely your free choice and we have competitors in the market, your decision to return to us means a great deal.
Regarding your inquiry:
We have integrated ChatGPT into our theme to simplify the process of creating website content. With ChatGPT, you can generate multilingual text content in just seconds. Additionally, you can elevate your SEO strategy with features like meta description and keyword generation.
Here’s how it works:
1. Enter your topic or title
Tell the AI what you would like to write about.
2. Select writing style & tone
Choose the style and tone that best suit your needs.
3. Pick a language to write in
Select your preferred language, and let the AI handle the rest.
4. Start generating AI content
Witness the magic unfold in just seconds.
To make the process even easier and visually demonstrate how it works, we have created a video tutorial on our YouTube channel. You can watch it here: https://youtu.be/kf5fUK8Wh_4?feature=shared
We would also be delighted if you subscribed to our channel: https://www.youtube.com/@8theme/videos
Warm Regards,
The 8Theme Team
There is something not working. WooCommerce is completely translated into my language. 100%. Nevertheless I found a lot of common words like cart, account and others in English. What’s wrong there. Makes no sense to re-translate already translated words. Do your theme overwrite this strings? Why and how to stop this?
Hello,
Thank you for reaching out to us.
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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You need to have a look urgently. There are a lot of things are not working. For example all settings made with customizer are not taking effect.
Hello, Stemalo,
Please write on the support forum, and you will receive assistance. If you truly need prompt help, do not ignore our recommendation and use the forum.
We hope for your cooperation.
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The 8Theme Team
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I got issue with Pro Elements plugin, If this plugin is enabled when editing page with elementor side widget panel keeps loading and I’m getting admin-ajax.php 500 (Internal Server Error) in console.
Hello, radnoosh9,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi, sorry, I bought two licenses from you a while ago and I’m very happy with the template. But I wanted to ask you a question. Can you customize the checkout to the point where it looks like when you’re on Shopify, or like you’re using a paid plugin like flux-checkout-for-woocommerce ? Or what plugin would you recommend to change this part? I really liked this part of the checkout where people can choose the payment method. It’s cleaner and prettier than the one WooCommerce has by default.
Hello, jucapuna,
Thank you so much for purchasing our theme and for contacting us.
You can customize the checkout page using the XStore Builder by navigating to XStore Builders > Checkout Builder via Elementor. For detailed guidance, we kindly recommend reviewing our theme documentation, which can be accessed through the following link:https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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After the last update, PRO Elements plugin conflict with digits plugin. Invalid OTP showing in the registration form. When deactivate the PRO Elements plugin everything working fine. But we cant deactivate this as it is necessary.
Hello, Technobuddy,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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My license is expired. It is an error after the update. I hope you understand. If something error occur after an update is it good to ask for license renew? I’m not asking for any customization or installation.
Dear Technobuddy,
Thank you for your follow-up and for clarifying your concern. We completely understand that the issue occurred after an update and that you are not requesting any customization.
To ensure we provide you with the best possible assistance, our protocol requires an active support subscription to address such technical issues. This approach helps us maintain high-quality service and prioritize users who actively engage with our forum and support platform.
We kindly invite you to extend your support license so that we can fully assist you in resolving this issue. You can renew your license here, https://www.8theme.com/documentation/xstore/troubleshooting/how-to-renew-support-period/ which will also allow you to access all the benefits of our support forum.
We value your continued trust in XStore and are committed to helping you resolve this matter as soon as possible.
Looking forward to your confirmation!
Warm Regards,
The 8Theme Team
Hello!
we get this warning in our Wp admin: “Max execution time: Requirement – 120 - System – 120(min)”
Our max execution time is set to 120 and we cannot increase it, our hosting provider does not allow this in Share Hosting.
So, being in 120 will it be an issue for our website?
Thank you
Hello, Mikripatrida,
Thank you for getting in touch with us.
max_execution_time is a limit for the execution time while running the script. For example, if you import content and script needs more than 30 secs then you may face a problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter.
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The 8Theme Team
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thank you!
You are always welcome 
Hi, I try all but don’t work for Login Social
my-account//google/oauth2callback/ my-account//facebook/int_callback/
With and without slash, site respond 404
Need add something to htaccess?
Thanks
Hello, jarscr,
Thank you for your comment.
Please check these topics – https://www.8theme.com/topic/sign-with-email-and-google-outh-authentic-login-is-not-working-its-showing-technical-error/ https://www.8theme.com/topic/google-and-facebook-login-not-working-any-help-appreciated/#post-319596
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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