39369 comments found.
Hello, I’m trying to install Avada, and when trying to activate with code; it says that there is another installation which I’m not aware of, your help will be greatly appreciated.
the message is “The purchase code is already being used on another domain”
Hello @Muawia67
Please reset / unregister the purchase code from your support account > Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works
Thanks
-Ammar
Hi,
We have install latest version of theme but its not working with latest PHP version 8.2 and showing this error (https://prnt.sc/-UxcqcUKas57) so can you please provide any solution for this and let us know this theme is competiable or not with PHP latest version.
Thanks
Hello @Customers196
Avada is compatible with the latest version of PHP and I am personally using it on PHP 8.3, since you have an active support, we suggest you to open a support ticket and our team will follow up with you on this.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I understand that one license is for 1 domain only and if i need to use in 5 different domain can i buy 5 single license?
Hello @mihirmech
You will surely require 5 licenses in this case 
Thanks
-Ammar
I have a question about the real estate theme. I imported all of the demos into a new install. The Home page installed fine but none of the content/properties or agents are showing up. I am being redirected to an Oops page not found. My domain is https://mydomain.com/location/
My question is, is this all been generated by some listing plugin? or am I missing something? Only 8 pages were installed.
Hello @rickrubenent
ACF is being used as its using a lot of custom post types, so before installing the prebuilt you will see a notification which will provide insights on what plugin(s) you require for this particular prebuilt website, make sure that you have all those installed and activated before actually installing the prebuilt.
If you need further assistance on this, kindly open a support ticket below and our team will follow up.
Click Here to Get Avada Support
Thanks
What is ACF? I’ve seen the notification and I do believe I installed all of the plugins. But I don’t know what acf is? Is it pre installed with the theme or is it a separate plugin I have to download from another another
I figured it out thanks
You are most welcome
One more question, I noticed that inside the properties and agents pages, you can only edit with the default WordPress editor. Is there a way I can use the Avada theme editor to build out these pages? or am I stuck with trying to edit using the WordPress editor? I would like to build out a custom page/layout for my agent’s pages.
Hello @rickrubenent
You will need to enable the Avada Builder for your post types in this case, we have a very detailed article that you can read about this here => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Post_Types
Thanks
-Ammar
Hello! Happy client and Avada user here! I have a problem….in Mobile version, my menu does not work….can you help me please? Thank you!
Hello @fasterbit
We are glad to hear that you like Avada, regarding your query, kindly make sure that your menu is not disabled for mobile view using either visibility or rendering logic, however to provide a more detailed response on this, we will need you to kindly open a support ticket with our team following the link below and we will check it out for you further.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Avada Support Team,
I hope you are doing well.
After updating to the latest version of the Avada theme, we have noticed a font overlapping issue on our website. Initially, I suspected it was caused by our plugins, but after a thorough investigation, I confirmed that this issue originates from the Avada framework itself.
To verify, I checked the official Avada theme demo, and the same issue occurs when reloading the website in a browser. This suggests that the problem is not site-specific but rather a framework-level issue.
https://avada.website/retro/ https://avada.website/real-estate/Could you please look into this and provide a fix or guidance on resolving the issue? We appreciate your prompt assistance.
Looking forward to your response.
Best regards, Nero
Hello @nerocd
This simply appears to be a cache issue with loading and nothing else, for example I don’t see the font changing on the prebuilt sites on my end, kndly try disabling your cache plugin(s) and check again once.
Thanks
-Ammar
Hi Ammar,
Thank you so much for your reply. Sorry for the delay. It’s not a cache issue. I finally found the problem, but I don’t know how to fix it.
The issue is caused by the Avada Advanced Custom Fields Pro (AFC Pro) plugin. When I install and activate this plugin, my entire website all pages, posts and admin panel start overlapping/bouncing. However, when I deactivate the plugin, the issue disappears.
This problem started after updating to the latest version of the Avada theme.
Please help us resolve this issue. Thank you!
Hello @Nerocd
ACF Pro works well with Avada, I have just rechecked this and did not get this issue, can you kindly recheck if this is in combination of any other plugin?
However to provide a more detailed response on this, we will need to take a look into your setup so can you kindly create a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
I don’t see the Slider Revolution plugin in my theme files (v.7.11.7, see support email for purchase code). Did I receive incomplete files in my purchase download? How can we fix this issue? I appreciate your help.
Hello @Killerworks
We will strongly recommend you to kindly update towards our latest version that is 7.11.14, also kindly note that the bundled plugin(s) require no additional files and they can be downloaded from the Avada > Plugins area, more about this can be read here => https://avada.com/documentation/avadas-bundled-premium-plugins/
If you need any further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. I make simple changes directly to the text block of my homepage from Avada Builder and/or from Avada Live but I can not see my changes on the site. I press the Update/Save button and the front page does not show the new content. I have not extra plugins for cache. The weakness I face has to do with the end of my support? My theme and plugins are updated.
Hello @ioakonbei
Surely does sound like caching to me, can you kindly clear your browser cache or check from a different browser alrogether, however since this is not an issue specific to our update and not osmething that we can replicate, we will need you to kindly open a support ticket with us and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, can this work with Yournotify SMTP? https://yournotify.com/server/smtp/
Hello @shinamee
Avada Form Builder works out of the box and there is no addiitonal plugin required for this to receive emails, however if you are looking to use it for any other reason, this will require our team to take a closer look into your request and we suggest opening a support ticket for this.
Click Here to Get Avada Support
Thanks
-Ammar
I am already using a popular wordpress theme, can I use this to customise that theme?
Hello @ganeshragavan
Avada is a complete website builder and does not require any other theme, you can simply install Avada and start building websites right away.
Thanks
-Ammar
I understand but I need to make some customisation and add pages etc to the existing theme, so can I do such also ?
Hello Ganeshragavan
Surely, but you can not use two different themes at once in this case, if you plan to use Avada you have to disable the other theme you are using.
Thanks
-Ammar
Three Avada and two Tribe Calendar Events Updates have been release and this error still shows up:
[31-Jan-2025 16:46:22 UTC] PHP Fatal error: Cannot redeclare add_comments_template() (previously declared in /home/public_html/wp-content/themes/Avada/tribe-events/single-event.php:123) in /home/public_html/wp-content/themes/Avada/tribe-events/single-event.php on line 122
Can it be fixed?
Thank you Regards Burt
Hello @Burt37
I am surely not seeing this error on my personal site at all, it is using the latest version of both Avada and Events Calendar and there is no issues there at all.
Can you kindly get in touch with our support regarding this further opening a ticket and they will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Same here… Been using the latest for ever and still… Have you tried to create some events and some recurring events? It doesn’t show all the times, but sometimes it does…
By editing the line 122 in single-event.php, the error stop showing up. Problem is that every time a new update comes up the file get overwritten again…
Hello @Burt37
Yes, for me the events creation also works fine without any issues, I will suggest you to open a support ticket so our team can check it out further.
Thanks
-Ammar
Have you tried recurring events as well? Creating events it was never the issue
The error is:
PHP Fatal error: Cannot redeclare add_comments_template() (previously declared in /home/public_html/wp-content/themes/Avada/tribe-events/single-event.php:123) in /home/public_html/wp-content/themes/Avada/tribe-events/single-event.php on line 122
Nothing to do with creating events. It seems that (add_comments_template) declared twice is the issue… But you are the expert, so I leave it here…
Hello Burt
I am not able to replicate this still, perhaps if you can send us your site details via contact link page so our team can check it out further?
https://avada.com/contact/Thanks
-Ammar
Hi, all of a sudden my pages show nothing but the background color (all my pages). Clean page with nothing on it. Everything was working, I didn’t make any new installations or changes. Something in the theme changed. I’m still able to login to the wp backend and everything looks fine. Need you help urgently.
I had to restore a backup of the previous version (13) of avada. its working now. but there’s an issue with the new version
Hello @heinpr
We have not gotten any report of such issue and I can confirm this is not something which can be replicated on my personal installation, can you kindly check that none of your 3rd party plugin is causing or contributing to this issue, if it still persists we will need you to open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar, found the problem. It was the MOJO plugin. All sorted now. Thanks
Hello @Heinpr
Glad to hear your issue has been resolved
I have 3 major issues on my website(s) with the Avada theme. We’ve been using this theme since 2022. A website developer bought the theme for us so I am not the purchaser of the theme/no longer have support.
1. I have Woocommerce categories added to the shop page via shortcodes. Up until recently the categories on the home page will show the number of products that are in that category (not what’s in stock – so 400 items, but technically only 30 in stock), but when you click into the category it shows only what’s in stock. The product count doesn’t match to what’s in stock in the category. The product count seems to show the proper amount half the time…
2. The website is showing old data on mobile and Safari. It shows fine on Chrome/Firefox. I’ve reset all the mobile settings to the general settings. I’ve also contacted our host and internet provider about this. They are unsure. Caching, clearing browser history and cache, using browser/private browser doesn’t help.
3. Most recently the homepage of the website is all broken without a theme and is in black and white text on mobile. I’ve reset all the settings on the backend of Avada > Options > Responsive. It looks great when it wants to work.
All of these issues aren’t existing all the time, other than #2. Sometimes the product count will show correctly, and sometimes the websites won’t look broken with black and white text.
Any feedback or recommendations? Thanks.
Hello @samatprairiecanna
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide.
You will need to get in touch with the person who purchased Avada in this case and get your purchase code from them to create a support account.
Click Here to Get Avada Support
Thanks
-Ammar
When I purchase do I get the Pro version of Filebird plugin or do I need to buy it seperate?
To clarify – when I install the filebird plugin it will not activate and operates in “Lite” mode with limited features.
It says it needs it’s own license from Envato
Hello @Larcenii
You will get the plugin bundled and ready to use, however if you want premium support and addons, that will require a license from your end, we have a very detailed article about this here => https://avada.com/documentation/purchase-codes-for-plugins-bundled-with-avada/
Thanks
-Ammar
Avada 7.11.14 still has a problem. The Avada Builder no longer works properly on our pages. It crashes after a JavaScript error. Please check and send out a patch. I’m now trying to downgrade again so that I can change something on the pages again. Here’s a screenshot https://ibb.co/zh380dQ3
Hello @Eclipse16V
We have tested this and there is no issue with the live builder loading, kindly make sure that update went thru fine and also make sure that none of your 3rd party plugin is conflicting with it, however if the issue persists we will need you to open a support ticket with our team and we should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, if I downgrade to the previous version, everything works again and I can create and edit posts. Unfortunately, this doesn’t work with the latest version on 3 of the 3 sites I tested. Unfortunately, my customer can’t afford support. But we had that last time. We’ll stick with the old version for now and then, as always, there will be a patch or update shortly.
The error must be somewhere in the Avada Builder plugin. Only when I update this plugin does this error appear.
Hello @Eclipse16V
We will need to take a closer look into your website for this, can you kindly open a support ticket and provide us with your complete website details so this can be checked.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, as I wrote, my customers do not have the financial means to pay $60 for support every time just to create a support ticket. 2 customers have already changed the theme for this reason. I hope there will be an update soon.
Hello @Eclipse
I understand where you are coming from, however it will not simply be in our favour to leave something as important as Avada Builder which is a required plugin for Avada to stay broken for millions of customer’s, with that being said this issue is specific to your setup or website and thus requires an indepth investigation, I will suggest you to kindly contact us here => https://avada.com/contact/
Thanks
-Ammar
Thank you for the patch. Now everything works as usual again. Thank you
You are most welcome
Avada 7.11.14 (released today) solved a lot of our issues. Thank you!
Unfortunately, Privacy Embeds do not work now. I disabled all plugins except Avada, Builder, and Core, cleared all cache, and tried four different browsers. No dice.
Also, to confirm the above, I downgraded our website to Avada 7.11.13 and the Privacy Embeds work well.
Can you guys kindly look into this issue? If replicated, a quick-fix (patch) would be appreciated.
Cheerio!
Hello @AeroConsultants
Our team will make checks for this and if there is any issue that is confirmed on our end a fix will surely be added
Thanks
-Ammar
Hello @AeroConsultants
We have released a patch for this
Thanks
-Ammar
Thank you, much appreciated!
Hi Ammar,
Avada 7.11.14 (released today – January 29, 2025) did not fix the issue (Item 2) reported in the link provided below and via support email.
Can you guys please release a patch to fix the issue? It affects all customers using Avada’s modern menu style for mobile devices (e.g., iPhones).
Thank you!
https://themeforest.net/comments/31196450Issue solved! iOS was the culprit. iOS 18.3 (released today – January 29, 2025) fixed the issue. Apologies for any inconvenience.
Hello There
Glad to hear this has been resolved
I recently noticed that Image gallery shows 3 columns instead of 4, or 2 columns instead of 3. Spacing currently set to 10. When I change spacing to 0 the columns number is correct, but I need the spacing. Any solutions for this??
Hello Ruson
This is not something that we can replicate on our end, we will need you to kindly open a support ticket with our team with complete details so we can check this out and assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
The support expired. I just checked and see the same issue on my another website that was not touched for a couple of years. Also I checked my friend’s website and there is the same issue. Is there a chance to take a look at it without paying for the support extension?
Hello Ruson
I have just checked this on my personal site, the 4 columns do show 4 columns for me without any issues, can you kindly check if any 3rd party plugin is causing this behaviour?
Thanks
-Ammar
I don’t understand at all the Extended License. It’s mean that if I use these theme to build an e-commerce store (using or not prebuilt demos) I must pay $2950 yearly?
Hello @gvargasspacio
The regular license should suffice in that case, to learn more about extended license vs normal license, you can follow up here => https://avada.com/documentation/avada-license-information/
Thanks
-Ammar
Hello,
My customer is a recruitment consultancy. They only display some job vacancies on their website and job seekers can select a job and apply online to. No listings of job seekers or companies searching for candidates. it is that simple. They list the job their customers employers need and job seekers can just apply to the job and upload their CV for study.
Could it be possible with your theme?
Thanks
Hi,
We don’t have such a job listing feature like that but if you’re ok with manually setting up a page/form for each such job, you can use our Avada Form feature for that.
For more info on creating/editing Avada Forms, please see our guide here: https://avada.com/documentation/how-to-use-avada-forms/
Thank you. – Abbas
