39262 comments found.
Does anyone know how to indicate in an Avada form that only unique users are allowed based on email or phone?
Hello @apachecoferrer
I am not entirely sure what you are looking to ask here, we suggest you kindly open a support ticket with our team so this can be answered in details.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
do any of your demos have the ability to follow light/dark mode from system preferences for visitors?
Hello @ubernaut
I am afraid that is not yet a possibility to do that at the moment, if you need any further assistance from our team, we will need you to open a support ticket with us further.
Click Here to Get Avada Support
Thanks
-Ammar
ok i understand just figured i’d ask/suggest it 
Not a problem
Hello I want to register the theme for my new website. I’m trying to remove the theme register code from my old site, but when I press the button to remove the code, it stays on “please wait”. It never progresses.
Hello @hkndnz
This should not happen, the code should be unregistered for you without any issues, however if the issue persists we will need you to open a support ticket with our team further and we will check it out for you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello! Is there any event listener for the Avada Form successful submission?
Hello @ymavrak
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hey there,
Do you guys have any demo for digital product downloads where one can download a product after buying it. And is there an option available to offer monthly subscriptions for downloading the digital products?
Hello @skzubii
Avada does support WoocCommerce and it has an option avialable for digital products download as well, you should be able to see some examples below.
https://avada.website/classic-shop/shop/miscellaneous/digital-download/ https://avada.website/modern-shop/product/x-ray-software/Regarding the subscription based products, that will require you to use some 3rd party plugin that can offer such functionality.
Thanks
-Ammar
Hi, I have 3 licenses, one of them is under used in a staging website that no longer exists, but I cannot recover that license. I cannot contact via support because it’s expired and I’m not gonna extend it for this reason, so please let me know how to fix this please.
Hi there
You can log into your support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code > https://d.pr/i/4UYWT6 – Once you have done this, log back into the site’s backend and register Avada.
Thank you, MB
Thanks!
You’re most welcome
Hi, I’m interested in purchasing your theme and had a quick question.
I want to build a business website just like Avada Factory and additionally showcase our wide range of products in a separate Products page but without the ecommerce functionality (no pricing, no add to cart, and no checkout).
Would this be possible within your theme?
Hello @jotpreet110
Definitely possible to do that, we are glad to hear that you are interested in Avada, so basically what you can do is use Post cards and with them you have the complete freedom as to how you want to show those products.
You can read more about this here => https://avada.com/documentation/how-to-use-post-cards-in-avada/
We will be happy for you to be a part of this Amazing Community!
Thanks
Help me to reset my license.
Hello @jenahfsmith
Please reset / unregister the purchase code from your support account here -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If however the issue persists, kindly open a support ticket with our team regarding this further and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Not sure if it is a bug or not…
When selecting a Category in the Events Element, it doesn’t follow the selection..
Not matter which category you pick, it always starts to show from the first category in the list
I look at your video:
https://avada.com/documentation/events-element/But there is no explanation other than select the category you wish… I can’t get it to pick the category I want…
Regards
Burt
Hello Burt
So the category filter is not working for you in the element it means?
I will need you to kindly open a support ticket with our team so we can check this for you in details and get back to you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hey Guys,
Avada’s Privacy Embeds does not work with The Events Calendar (Legacy and Modern versions).
Specifically, the Google Maps are blocked (i.e., grayed out) but the typical message “For privacy reasons…” and the “I Accept” button are not displayed.
I reported this to Team Avada via your online form. No answer yet. This has been happening for several years, but decided to report it now given our company’s need to use the feature at this time.
Since Avada and The Events Calendar collaborate with each other, thought I’d bring this up to your attention.
It would be great if you can confirm replication of this finding, and provide a fix.
Thank you!
Hello @AeroConsultants
We have this already registered as a bug and it will be fixed in our next updates
Thanks
-Ammar
Hi Ammar!
Awesome. Glad you were able to replicate the issue. Looking forward to the fix.
If helpful, happy to volunteer our website for beta-testing your fix before its release. Our website uses the Legacy version of The Events Calendar.
Let me know.
Thank you!
Useful Tips for Your Fix:
1. The Events Calendar inserts Google Maps in many of its native pages (i.e., slugs) such as: /event, /events, /events-archive, and /venue. Please ensure your fix applies to all of these slugs (and all other applicable ones not mentioned here).
2. Time permitting, please ensure the Avada styling for Google Maps can also be applied to the Google Maps displayed (embedded) by The Events Calendar. At this point, it’s not working either.
Hello There
Thank you for the input
ThemeFusion_Support
Hi.
I am reaching out regarding the Fusion Builder plugin, which I understand is a part of the Avada | Website Builder for WordPress & eCommerce theme. I recently received a notice from WP Engine about a potential vulnerability in the version of the Fusion Builder plugin currently in use.
I am looking for guidance on how to update only the Fusion Builder plugin without updating the entire Avada theme. Updating the entire theme may affect the stability and functionality of my website. Could you please advise on the best approach to update just the Fusion Builder plugin?
below are the current versions of the Fusion builder/avada builder The swiss2700 is running version 3.7.1. The innovia is running version 3.11.9.
Additionally, I would like to test the theme locally using the paid version of Avada. Could you please let me know how I can achieve this? Specifically, I would like to understand the process for setting up and activating the Avada theme on a local environment for testing purposes.
Your assistance on these matters would be greatly appreciated.
Hello @Innoviapro
We strongly recommend you to keep your Avada as well as our required plugin(s) such as Avada Core and Avada Builder updated, also it is not possible to actually update only Avada Core and Avada Buider and not update Avada only as this will cause compatibility issues.
We will recommend you to kindly update towards our latest versions to make sure that you have no vulnerabilities on the site.
If you need further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Dear AVADA Support Team,
I am experiencing an issue with the Avada theme starting from WordPress version 6.7 and higher.
The problem occurs when editing a page or post in the backend. Specifically, when I modify a text block element that contains a paragraph, an empty space is inserted before the text.
Upon inspecting the element using Chrome’s developer tools, I found that the following code is being added:
br span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”” data-mce-style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;”> Interestingly, if I switch from the visual mode to the text mode and then back to the visual mode, the issue temporarily resolves. However, once I update the page, the problem reappears.
Could you please assist me with resolving this issue? Any help would be greatly appreciated.
Thank you in advance for your support.
Hello @Jestosoft
This is an issue with the WordPress cassic editor, however that space should not come up on the frontend at all, you can always use our frontend (Live) builder in this case as well to make sure that there is no space visible there.
Thanks
-Ammar
Hello,
The issue wasn’t related to the classic WordPress editor. The customer edits pages and posts using Fusion Builder. The empty space, caused by a “br” tag with an additional “span” tag, shows up when editing a text block in Fusion Builder.
Even though the “span” and “br” tags aren’t visible to the customer, they cause problems when copying and pasting text to update the content.
I fixed it by downgrading WordPress from version 6.7.1 to 6.6.2.
Thank you in advance for your support.
Hello @Jestosoft
Glad to hear you have worked this out
Hello,
how to make a slider / carousel with text or a content box that slides (and not images or videos). Avada’s Slider tool only allows you to scroll images or videos, not text.
thanks in advance
Hello @osformation
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I’m trying to install Avada, and when trying to activate with code; it says that there is another installation which I’m not aware of, your help will be greatly appreciated.
the message is “The purchase code is already being used on another domain”
Hello @Muawia67
Please reset / unregister the purchase code from your support account > Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works
Thanks
-Ammar
Hi,
We have install latest version of theme but its not working with latest PHP version 8.2 and showing this error (https://prnt.sc/-UxcqcUKas57) so can you please provide any solution for this and let us know this theme is competiable or not with PHP latest version.
Thanks
Hello @Customers196
Avada is compatible with the latest version of PHP and I am personally using it on PHP 8.3, since you have an active support, we suggest you to open a support ticket and our team will follow up with you on this.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I understand that one license is for 1 domain only and if i need to use in 5 different domain can i buy 5 single license?
Hello @mihirmech
You will surely require 5 licenses in this case
Thanks
-Ammar
I have a question about the real estate theme. I imported all of the demos into a new install. The Home page installed fine but none of the content/properties or agents are showing up. I am being redirected to an Oops page not found. My domain is https://mydomain.com/location/
My question is, is this all been generated by some listing plugin? or am I missing something? Only 8 pages were installed.
Hello @rickrubenent
ACF is being used as its using a lot of custom post types, so before installing the prebuilt you will see a notification which will provide insights on what plugin(s) you require for this particular prebuilt website, make sure that you have all those installed and activated before actually installing the prebuilt.
If you need further assistance on this, kindly open a support ticket below and our team will follow up.
Click Here to Get Avada Support
Thanks
What is ACF? I’ve seen the notification and I do believe I installed all of the plugins. But I don’t know what acf is? Is it pre installed with the theme or is it a separate plugin I have to download from another another
I figured it out thanks
You are most welcome
One more question, I noticed that inside the properties and agents pages, you can only edit with the default WordPress editor. Is there a way I can use the Avada theme editor to build out these pages? or am I stuck with trying to edit using the WordPress editor? I would like to build out a custom page/layout for my agent’s pages.
Hello @rickrubenent
You will need to enable the Avada Builder for your post types in this case, we have a very detailed article that you can read about this here => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Post_Types
Thanks
-Ammar
Hello! Happy client and Avada user here! I have a problem….in Mobile version, my menu does not work….can you help me please? Thank you!
Hello @fasterbit
We are glad to hear that you like Avada, regarding your query, kindly make sure that your menu is not disabled for mobile view using either visibility or rendering logic, however to provide a more detailed response on this, we will need you to kindly open a support ticket with our team following the link below and we will check it out for you further.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Avada Support Team,
I hope you are doing well.
After updating to the latest version of the Avada theme, we have noticed a font overlapping issue on our website. Initially, I suspected it was caused by our plugins, but after a thorough investigation, I confirmed that this issue originates from the Avada framework itself.
To verify, I checked the official Avada theme demo, and the same issue occurs when reloading the website in a browser. This suggests that the problem is not site-specific but rather a framework-level issue.
https://avada.website/retro/ https://avada.website/real-estate/Could you please look into this and provide a fix or guidance on resolving the issue? We appreciate your prompt assistance.
Looking forward to your response.
Best regards, Nero
Hello @nerocd
This simply appears to be a cache issue with loading and nothing else, for example I don’t see the font changing on the prebuilt sites on my end, kndly try disabling your cache plugin(s) and check again once.
Thanks
-Ammar
Hi Ammar,
Thank you so much for your reply. Sorry for the delay. It’s not a cache issue. I finally found the problem, but I don’t know how to fix it.
The issue is caused by the Avada Advanced Custom Fields Pro (AFC Pro) plugin. When I install and activate this plugin, my entire website all pages, posts and admin panel start overlapping/bouncing. However, when I deactivate the plugin, the issue disappears.
This problem started after updating to the latest version of the Avada theme.
Please help us resolve this issue. Thank you!
Hello @Nerocd
ACF Pro works well with Avada, I have just rechecked this and did not get this issue, can you kindly recheck if this is in combination of any other plugin?
However to provide a more detailed response on this, we will need to take a look into your setup so can you kindly create a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
I don’t see the Slider Revolution plugin in my theme files (v.7.11.7, see support email for purchase code). Did I receive incomplete files in my purchase download? How can we fix this issue? I appreciate your help.
Hello @Killerworks
We will strongly recommend you to kindly update towards our latest version that is 7.11.14, also kindly note that the bundled plugin(s) require no additional files and they can be downloaded from the Avada > Plugins area, more about this can be read here => https://avada.com/documentation/avadas-bundled-premium-plugins/
If you need any further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
