12758 comments found.
Hello,
How to display the EAN code ( https://prnt.sc/-yArwDBhShOL ) using the Single Product Page Builder? We have the latest version of the template. I don’t see such an option in the documentation: https://xtemos.com/docs-topic/single-product-page-builder/ – https://prnt.sc/nTyExsjF8Gdy – https://prnt.sc/ZSmyIw36sXGE
Hello,
This field is not displayed on the frontend by default at all. But you can use our “Product meta value” and specify the following key “_global_unique_id”.
Kind Regards
Hello,
Thank you, the EAN code is displayed for a single product, but it is not displayed for variants -> https://prnt.sc/Zg0jJKXzbwCI – https://prnt.sc/TJZkhoSy9SWd
Is it possible to display the “EAN” label? -> https://prnt.sc/jhkZCwd8iHD4 – https://prnt.sc/KsMFTNOmiI61 – https://prnt.sc/OBQsYQXii0rR
Your screenshots show SKU field, not EAN. EAN is not displayed anywhere on your website by WooCommerce by default.
Hello,
EAN codes are implemented only for two products: Single Products, Variations Products.
1) Single Products: https://prnt.sc/PLZ1DyxTExSX – https://prnt.sc/Ej033pSOER3o
- I would like to be able to add the prefix “EAN” before the EAN code value, like with “SKU”.
2) Variations Products: https://prnt.sc/cJ1_gzK0In3B – https://prnt.sc/4UURAe3Zblbp
- The EAN code was not displayed for the variant, despite it being added to the variant. The EAN code is displayed for a simple product.
Hello,
Please create a topic on our support forum and provide us with all the details about the issue and your admin access so we can check this. https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
I am using WPbakery and now this plugins needs to be updated from 8.1 to 8.2 . I used to update newer version through Appearance – install plugin or Woodmart – plugin? Not anymore or you haven”t updated newer version Wpbakery 8.2 on your server? Please advice i have never asked for help since i started using woodmart and my support has expired.
Hello,
We have updated the plugin to the latest version on our server. You can now update it via Dashboard -> WoodMart -> Plugins.
Kind Regards
After installing the Woodmart theme, I get a 403 error. What should I do to fix it?
Server Error 403 Forbidden You do not have permission to access this document.
That’s what you can do
Reload Page Back to Previous Page Home Page
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
Can I get the sliders of all the demos?
I want to use a specific demo, but I want to use mix of 3 sliders from different demos
Hello,
Sliders can be imported with prebuilt websites only. You can create a staging website, import each demo and copy these sliders one by one.
Kind Regards
I would like to add inside the product page a 3 links with small title for every link as: Read article about product – Get coupons – Share & Win I need those links with icons below the ares of payment methods what should I do? I installed Code Snippets
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hello, is there a quick way to remove this meta key from displaying in the product post types? What setting in the theme controls this please >
woodmart_total_stock_quantity
We turned off the > Stock progress bar < yet we still see this meta key
Thank you and all the best …
Hello,
Could you please send us a screenshot of where exactly you see this meta?
Kind Regards
Hi I can’t log in to my account https://xtemos.com anymore, I reseched the pass, pero nothing arrives, done already twice after 10 min
Hi I can’t log in to my account https://xtemos.com anymore, I reseched the pass, pero nothing arrives, done already twice after 10 min
Hello,
Please send us your purchase code so we can check your account and help you. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Hi, how can I translate: browse categories, search for products and select category. Thank you
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Hi guys, I have a couple of questions and I would like to ask them rather privately than in the open forum like this. Is there any way to contact you over the email or through contact form? Thank you.
Hello,
Of course, you can send us a message using the contact on our profile page here https://themeforest.net/user/xtemos
Kind Regards
are psd files available?
Hi,
Thank you for choosing the WoodMart theme for your project! We’re here to help you get started.
There are no PSD files provided with the theme.
Kind Regards
Hello, After update brand page stop working. before update, I could see url.com/marca/toyota/
I tried everything with help of ChatGPT, but nothing worked.
marca = brand. It worked for years and now I can’t solve it. Any idea? thank you!
Hello,
Try to change the core WooCommerce brand permalinks key to something like “brand-core” in Settings -> Permalinks and test how it works.
Kind Regards
hi Can I choose a separate product gallery only on mobile?
Hello,
Thank you for the question. Unfortunately, it is not possible to have a separate product gallery on mobile devices.
Kind Regards
Hello, how can we activate image swatches for a specific product attribute? We don’t want to define image per every term in that taxonomy, but we want to define only images per product variations so it should load that variation image into the Image swatch on the product detail page.
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Please make apartment rental theme with measurement, rooms, wifi, e.t.c signs icons 
like airbnb but for single company
Hello,
Thank you for your recommendation. We will consider this for our future updates.
Kind Regards
Hello. We plan to renew some woodmart licenses. Before we had a question:
The accessibility requirement for websites comes into force from June 28, 2025. Websites should comply with the legal requirements of the EAA by this date to avoid legal consequences.
It is therefore urgently necessary that the widgets have the correct schema, otherwise the website with theme core widgets cannot meet the accessibility requirements.
Question: Does woodmart already have the topic on the roadmap? Or woodmart users have to change the theme soon in order to meet legal requirements with another theme that works on correct schema? Some theme developers have already started adapting the widgets into new code base and make them working correct regarding EAA. So third-party accessibility tools and screen reader can work with content that came from theme core widgets. We have already contacted Elementor. They refer to the woodmart widgets which are used and that you need to give us feedback about that widgets. We have also contacted third-party service providers who make websites accessible tools for browsers. These also refer to the theme which we used and that it must be checked which widgets are used. This is a really very dramatic and important topic, if you haven’t already addressed it. Coud you please send us feedback about this case? https://www.accessibility.works/blog/eaa-european-accessibility-act-compliance-standards-requirements/
Elementor started to improve some widgets and they confirmed they will launch soon more optimized widgets. What about your theme and your widgets please?
Additional information: We do not ask for legal support. We asking if this theme (theme core widgets) are already supporting accessibility schema and thirdparty tools.
Hello,
Could you please be more specific and send us some examples of what widgets have issues and what structure you are talking about? If there are any bugs in our theme, we will fix them.
Kind Regards
In europe ALL websites shoud fulfill all legal regulations based on accessibility legal law. The deadline is for June 28, 2025. So its important for all europe webmasters to have widgets in project that will work with accessibility rules. For example elementor started to improve their core widgets. What about yours?
BR Tommy
We always improve our theme’s accessibility, and currently, there are no known issues. But if you were told by Elementor’s support that there are any bugs in the theme’s code, please let us know so we can check.
A lot of websites have massive problems with plugins foraccessibility, because their widgets are not ready for it. I will notice down that your widgets are ready for that. Is that correct?
BR Tommy
There are no specific technical requirements to the code in this act. It requires your website to be accessible, and our theme doesn’t have any accessibility issues at the moment that may influence this. But note that your website accessibility will depend on a lot of other factors as well, including your website configuration, like typography, sizes, spacing, colors, contrast, titles for images, and a lot more.
Hello, I notices a big issue with archive pages for product. I hace some category description text. Its working perfectly when I enter to product category page but when i go to next page of the category, description is gone (not showing on frontend)
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
pyroshop.sk i have changed archive pages to load more products button. But when the estting is set to pagination then we have this issue.
It is how the WooCommerce plugin works by default. You can switch to the default theme and see the same behavior.
ok but if there is description for category, it shoudl stay there independently of the current page. If you are still in the same category right?
in pirnciple if I am on the second or tenth page of the same category, description shoud stay there, or at elast this setting should be inside conditions of your theme on layout page
WooCommerce displays it on the first page only. Our theme doesn’t influence this mechanism.
Understandably, but logically if there is an option to display description on archive page and ability to edit it with layout templates in your theme setting. Your custmers should be able to set it to display also for paginations.
because logically it has no sense to display it anyway if its not displayed also for other pages in the same category.
It is intentionally hidden from other pages by the WooCommerce plugin for SEO purposes. Unfortunately, we can’t affect this in our theme.
Hi, do you have a detailed guide on how to update the theme version on my website without losing settings or customizations? I already have the child theme activated. Thanks.
Hi,
Thank you for choosing the WoodMart theme for your project! We’re here to help you get started.
Yes, you can find the update guide in our documentation here https://xtemos.com/docs-topic/update-the-theme/
Kind Regards
hi, 1- can i make a perfumes web store with woodmart theme ? 2- can i add a variation 10ml, 20ml, 50ml, 100ml to the single product page so the costumer can choose the quantity he want ?
Hello,
Thank you for your interest in the WoodMart theme. We’re here to assist you with any questions you have about using it for your projects.
Sure, you can create a variable product with size attribute for this purpose.
Kind Regards
Hi, i bought your theme. I am using wpbakery and now this plugins needs to be updated and is asking me for licence key. So i have to buy licence for wpbakery separetly? Or ? Please advice
Hello,
WPBakery Page Builder and Revolution slider come bundled with our theme but they can’t be activated with our purchase code. Actually, you don’t need to do this. Only in case you want to get free premium support from its author, you can purchase it from Codecanyon. But it is not necessary since we will always provide you with the latest updates.
Kind Regards
Hi i can NOT update wpbakery: Error updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder.
I have installed also wordfence and get notice that this is critical. So why is that?
You can update it to the latest version via Woodmart -> Plugins.
tnx that worked, great job
You are always welcome.
It accepted that I entered the license manually by typing it. But when editing the page with Elementor, I want to use the xtemos ready temples and I choose the ready template, but it does not transfer it to the page. Is it because the 6-month support service has ended that I cannot do it or is there another reason?
Hello,
Could you please record a video of the problem so we can better understand what is wrong? Also, keep all plugins that are not related to our theme temporarily turned off.
Kind Regards
I downloaded the latest version of the theme from themeforest.net and updated it manually. I can’t download xtemos template with Elementor. What could be the reason?
Please disable all plugins that are not related to our theme and send us your admin access so we can check.
Can you send an e-mail to eryamanengin@tdelektronik.com? I cannot create a support request because my 6-month period has expired.
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you. I sent it.
Please temporarily disable all plugins that are not related to our theme.
I created a test subdomain and disabled all plugins from there. Again, I can’t download xtemos templates with elementro. Can you check it via the test url? The username and password are the same as the password I sent you.
https://test.tlsrobotik.comAs we can see, all plugins are still enabled. Please disable them on your staging website so we can test this.
I disabled all plugins on the site. Thank you for your support. I would be very happy if we can find a solution
We have whitelisted your server’s IP. Please test how it works now.
The problem is solved thank you very much. You are really a very professional service provider thank you very much
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
