8686 comments found.
Am trying to create my first course. The course title has been saved but failing to create lessons. Giving error message ’ Failed to create lesson’ when l click Create on the lesson builder
Hello there,
Thank you for reaching out!
First, please ensure that your theme and bundled plugins are up to date. Next, check your server’s error logs or enable WP_DEBUG in wp-config.php to identify any specific errors when attempting to create a lesson.
Additionally, try the following steps:
- Open your browser’s Developer Console (F12 > Console) to check for any JavaScript errors when clicking “Create” in the lesson builder.
- Navigate to Settings > Permalinks and click Save Changes (even if you haven’t made any modifications). This can refresh the URL structure and resolve potential conflicts.
- Verify that WordPress has the necessary file permissions to write data and create new database entries.
- If your hosting provider has strict security settings, they may be preventing lesson creation—consider checking with them for any restrictions.
If the issue persists, please share any error messages or logs from the console, and I’d be happy to assist further!
Have a great day!
Thank you. Apparently, firefox browser is the one not working. There is javascript error when l open the developer console. On chrome and microsoft edge, its working fine
Hello,
Thank you so much for the update! I completely understand. However, we haven’t encountered any issues on our end. Could you please try clearing your Firefox browser cache and see if that helps? In the meantime, you can continue using Chrome or Microsoft Edge.
Best regards
I tested the theme some time ago on one of my web domains, but now I want to go to production. However, I cannot activate the theme on the prod domain, even if I deleted the older one where I tested the theme. Should I renew the support for the theme in order to be able to do this? Thx
Hello,
Thank you for reaching out! We truly appreciate your interest in using our theme for your production site.
There’s no need to renew support to activate the theme on your new domain. To proceed, please visit your StylemixThemes account and fill out the form at the link below. Additionally, send us your email, purchase code, and both the old and new domain names so we can assist you further.
https://themeforest.net/user/stylemixthemesBest regards
udemy import not working SSL certificate problem: unable to get local issuer certificate
Hello there,
Thank you for the request.
The “SSL certificate problem: unable to get local issuer certificate” error in the Udemy Importer is typically caused by a missing or outdated CA (Certificate Authority) bundle on your server.
Please ask your provider to update the CA certificates and enable OpenSSL.
Have a good day!
hosting side “I appreciate the patience; I have heard back from our team, and it looks like the issue is very specific, as we already tried with different SSL providers and different SSL Certificates. In this case, you can try installing the plugin, and in case the issue persists, contact the plugin support team, as they will be able to provide more details on the issue; once done, you can also reach back with more insights so we can investigate this further on our side.
please help plugin not working
the analysis of the SSL Certificate https://www.ssllabs.com/ssltest/analyze.html?d=freewebcart.com&s=157.173.209.141
Sure, we will do best to help you with this issue.
Please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case on your site directly.
Kind regards
link not working https://ibb.co/mCzCp7Y2
please solve this cant update contents
Hello
Sorry for the inconvenience. Please recheck this link: https://themeforest.net/user/stylemixthemes.
I have verified that the link is working. It seems that some extra characters may have been added by mistake earlier – https://www.awesomescreenshot.com/image/53039935?key=150ffdb7d5bd25ab3e3dd22957644f6d
no replay from your side
Hello,
Sorry for the delayed response. We are checking it now, please allow me a bit more time.
Thank you
how to set get on udemy button after popular course in side bar desktop and in mobile after content please help
https://docs.stylemixthemes.com/~gitbook/image?url=https%3A%2F%2F2021837383-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MDO9V_qgvV5cQdw04iz%252Fuploads%252Fe8rY2jcH3AWDYOTo6uyi%252Fimage.png%3Falt%3Dmedia%26token%3De427fbb9-9025-45ca-b18d-21a0562d0340&width=768&dpr=1&quality=100&sign=dee79543&sv=2please correct the code
body .masterstudy-button-affiliate>a.masterstudy-button-affiliate__link { display: flex; height: 80px; padding: 15px 20px; justify-content: space-between; align-items: center; text-decoration: none; color: #fff; }
Hello there
Thank you for reaching out!
You can adjust the position of the “Get on Udemy” button within the block itself, or change the color or shift the position using CSS. However, the specific change you’re looking for—moving the button after the content on mobile and desktop requires some code adjustments, which might need the help of a developer.
This kind of customization falls outside of the standard theme support. If you need help implementing the changes, I would recommend consulting with a developer to ensure it’s done correctly.
Best regards,
I have open ticket for Solution and its been 24 hrs still I didn’t get any replay
Hello there,
Thank you for reaching out.
I understand your concern, and I truly appreciate your patience. Our response time is typically within 2 business days, so you should receive a reply soon.
Have a good day!
I have a problem with certificate design—I am unable to save after making modifications. After researching, I found that the issue is related to images, logos, and the signature image. If I delete these images, the file saves immediately. How can I edit and save without deleting the images, as they are very important?
Hi there!
Thank you for reaching out!
First, please ensure that your theme and plugins are up to date and that your system meets the required specifications.
The issue might be related to file size, format, or how the images are being processed. Here are a few things you can try to save your certificate without deleting the images:
Optimize Image Files – Try reducing the image size using tools like TinyPNG or any image compressor before uploading. Large images can sometimes cause saving issues.
Check Image Format – Ensure the images are in JPEG or PNG format. Sometimes, unsupported formats can cause issues.
Rename the Files – Before re-uploading, rename the images with simple filenames (e.g., logo.png instead of logo_1234_v2.png).
Check for Conflicts – Temporarily disable other plugins and switch to a default theme (like Twenty Twenty-Four) to see if there’s a conflict.
Enable Debug Mode – If possible, check for any error messages by enabling WordPress debug mode.
If the problem persists, could you share more details, like any error messages you see or the image sizes you’re using?
Best regards
Please may you add the following features which l think should be standard for an LMS theme
1. Course tags – to enable better course search and filtering 2. Last updated date on course detail page
Hello there,
Thank you for your suggestion! We truly appreciate it. You can submit a feature request – https://stylemixthemes.cnflx.io/boards/masterstudy-lms and also vote for other requests.
Have a good day!
Hi,
Recurring Memberships can be pay with woocommerce checkout?
I have a national payment gateway that needs woocomerce.
Thanks
Hello there,
Thank you for the request.
Yes, recurring memberships can be paid through WooCommerce checkout if you use the Paid Memberships Pro – WooCommerce Add-On or a similar integration.
Please refer to the link for more information – https://www.paidmembershipspro.com/add-ons/pmpro-woocommerce/
Have a good day!
Thanks for the reply.
I have to pay extra for those plugins or they already come with the theme?
You’re very welcome!
No, you don’t need to pay extra, Paid Memberships Pro and WooCommerce are free plugins, so you can use them without any additional cost.
Best Regards
Hi, can you guide on how to use this theme with the Razorpay payment gateway? Is that even possible?
Hello there,
Thank you for the request.
Yes, MasterStudy has integration with WooCommerce, so you can use it with any WooCommerce-supported payment gateway, including Razorpay. Simply enable WooCommerce payments for courses, install the Razorpay WooCommerce Payment Gateway plugin, and configure it in WooCommerce settings.
Have a good day!
Is there feature, that will add some hidden watermark to vimeo videos, which will allow to verify, which user leaked video from course? And are there any protection features to avoid video leaking?
Hi there!
Thank you for reaching out with such an important question! Currently, MasterStudy LMS does not have a built-in feature to add hidden watermarks to Vimeo videos for tracking leaks. However, you can add a watermark using external tools before uploading the video to your MasterStudy lessons.
For additional protection, you might consider using Vimeo’s domain restrictions and privacy settings to limit where videos can be played, helping to prevent unauthorized sharing.
Have a good day!
When looking a the site in a foreign language (using WPML), it adds the language code to the URL (like /ar/ or /fr/) structure. So, the assignments page that Instructors look at looks like:
site.com/ar/user-account/assignments/
While navigating in the language (the only way to even see assignments submitted in that language for some reason), when you click on the more button beside each Assignment, it doesn’t stay in the language and it takes you to a link like this:
site.com/user-account/assignments/#####
But the student didn’t submit it there, they submitted the assignment in their language, so the link should be something like this:
site.com/ar/user-account/assignments/##### site.com/fr/user-account/assignments/#####
When manually correcting the url, it correctly brings up the assignment as expected.
This is obviously really frustrating for our Instructors, can we get a fix? Hovering over the button shows that it’s the system itself that is doing this – it’s not trying to go to the language version and then rerouting or not loading or something obscure.
Info in an attempt to avoid automated responses:
- WPML is set up correctly, it’s been working (as best as we can expect these days) for months. - All plugins and themes are updated - Turning off all caching doesn’t resolve the problem - Permalinks don’t solve the problem
Hi there!
Thank you so much for bringing this to our attention!
I’ve forwarded this case to our team, and we will investigate it further. We truly understand how important this is for instructors, and we’ll work on improving it as soon as possible in future releases.
We really appreciate your patience and feedback—it helps us make the platform better for everyone! If you have any other questions or concerns, please feel free to reach out.
Best regards
What causes the header to keep changing. Lets say l select the Offline Courses header, the website is not maintaining that on both desktop and mobile. One time it opens another header type when you open a particular page or when you browsing another page shows a different header
Hello there,
Thank you for the request.
Cached versions of your website may show an older or different header. Try clearing your site cache (via WP Rocket, LiteSpeed, or your hosting provider). Also, clear your browser cache and test in Incognito mode.
A third-party plugin may be affecting header rendering. Try deactivating plugins one by one to identify conflicts.
Have a good day!
Hi
I hope you’re doing well.
I’m planning to migrate my website to a new hosting provider and wanted to ask for your advice on the best approach. Would you recommend using a migration plugin, or do you think a manual migration would be a better option?
If you have any specific recommendations for plugins or best practices to avoid issues during the migration, I’d really appreciate your insights.
Looking forward to your advice.
Best regards
Hi there,
I recommend copying the entire website rather than using import/export since LMS courses may not transfer. A migration plugin like All-in-One WP Migration or Duplicator is the easiest way to move everything smoothly.
Best regards,
Hi, I’m previously using other theme for my educational website https://mahadalislamililbanat.com/ but I’m facing issue of slow loading speed. Does Masterstudy offer a better website loading time?
Hello there,
Thank you for the request.
Site speed depends on several factors from Server speed to a network connection. Please have a look at the attached URL link below and follow recommendations to speed up the site loading. You can also follow this manual or alternatively, you may wish to offer website speed optimization services
https://www.wpbeginner.com/wordpress-performance-speed/To improve the speed of our demo sites, we are using the Autoptimize and WP Super Cache plugins and Akamai caching system on our server-side.
Also, we recommend you to check your site on the https://gtmetrix.com/ platform in order to get detailed info about what exactly affects your site speed.
Have a good day!
Hello,
How to hide “Add to wishlist” button in single course.
https://prnt.sc/0Lw_LA3FRKWHThank you
Hello
Thank you for the request.
The Wishlist icon can be enabled in the Offline Courses, Online Courses, and Distance Learning header styles. You can try another header styles.
Best regards
I have problem about assignments. Students can’t pass assignments even when I confirm their assignments. I deleted and added different assignments but still same problem continues.
Hello there,
Thank you for the request.
Please make sure that your theme and plugins are updated to the latest versions. Once updated, kindly resave the permalinks.
If the issue persists, try troubleshooting by deactivating any third-party plugins, including any caching plugins, to identify the cause.
Let us know how it goes!
Good evening,
After the last update, whenever I click on any course, it just keeps loading and doesn’t proceed.
Could you please let me know how to fix this issue?
Thank you.
https://prnt.sc/AuCGpxyazoR3Hello,
Please ensure your theme and plugins are updated to the latest versions. Then, resave permalinks under Settings > Permalinks.
If the issue persists, try deactivating third-party plugins, especially caching plugins, to identify the cause. Let us know how it goes!
Best regards,
But which one should I use?
Default
Day and name
Month and name
Numeric
Post name
Custom structure
Hello there,
Thank you for the request.
I recommend choosing “Post name”, as it’s the most SEO-friendly and user-friendly option. After selecting it, please make sure to resave the settings to apply the changes properly.
Have a good day!
Hi,
I don’t know if it’s a problem or if I’m missing an option in MS. I’m an administrator of the site and I have instructor accounts. I have allowed instructors to create courses, but when they finish creating them, the courses don’t appear in their dashboards so they can be edited.
What part am I missing?
Regards,
Hello there,
It seems the system does not recognize the course owner. Please try resaving the permalinks under Settings > Permalinks and ensure your theme and plugins are up to date.
If the issue persists, please create a support ticket, and we’ll be happy to assist you further!
Best regards,
Before I buy this theme, I will like to find out if you theme support offline payment and Paystack (https://paystack.com/) Am from country where is difficult to create a Paypal account and Stripe account, I will like to know if it support other payment gateways as well apart from the 2 stated in you theme now…
Hello there,
Thank you for your interest in our theme!
While the theme itself does not support offline payments or Paystack directly, MasterStudy LMS integrates with WooCommerce, allowing you to use any payment gateway available for WooCommerce, including Paystack and other options suitable for your country.
For more information please refer to the manual – https://docs.stylemixthemes.com/masterstudy-theme-documentation/woocommerce/woocommerce-lms-integration
Best regards,
Hello. I have a question before, and I hope you have a solution. because the last time I bought an LMS theme here, I had a negative experience. I decided to take your free plugin version for a test drive, and I noticed something troublesome: each time I tried to access the course builder to see how it works, I had to log in using your frontend (which is strange), but your frontend was stuck and would not log me in. I want to make sure that I don’t end up purchasing your theme that comes with the pro version and get the same issue. My server is Litespeed. I have no problem with other sites frontend login at all. Only yours in the free version.
Hello!
Thank you for considering our LMS plugin and for sharing your concerns. I’m really sorry to hear about your previous experience, and I completely understand your hesitation.
Regarding the issue with the Course Builder login, it’s not expected behavior. You should be able to access it without any problems. Since your server is LiteSpeed, there’s a chance that caching or security settings may be interfering with the login process. Could you please try the following?
Clear LiteSpeed Cache and temporarily disable it to check if it resolves the issue.
Disable third-party plugins (especially security or caching-related ones) and test the login again.
Use an incognito/private browsing window to rule out browser cache issues.
Please let me know how it goes!
Best regards,
You were correct about the caching issue, and it resolved itself. However, I have another question. I would appreciate it if you let me know by purchasing your theme; I will have access to all the features of the Masterstudy LMS pro. Please verify that all features are available after purchasing the theme. Once I receive confirmation from you that I will have access to all the pro features, I will be purchasing 2 licenses for your theme. I watched the videos showing all the pro features, including SCORM package upload, email customization and management, form editor, audio feature, and the very impressive assignment feature. Zoom, Google Meet, and Google Classes, which I use, are on top of my list. The only thing that I couldn’t find any tutorial for that you have listed was the student forum. I can see they are listed, and I do apologize for asking to verify, but I want to make sure. Regards
Hello there,
Thank you for reaching out! The MasterStudy theme includes a limited version of the LMS plugin. To access all Pro features you’ll need the MasterStudy LMS Pro plugin, which is sold separately – https://r.freemius.com/3434/8309960/
Best regards,
I see, so all the features on your theme detail page are not available. Okay thanks
Hello,
Please review the plugin and theme manual. If you still have any questions, feel free to ask.
Best regards,
