418 comments found.
Unfortunately, I am not satisfied at the moment. After installing a clean WordPress, uploading a theme and importing a template with all elements, I see an error with some parts of menu(mobile logo with classic, light and dark push down menu btn(no display none for not used), and mobile menu is not showing – js issue. Need to resize screen to run JS to change height of menu). I cannot contact support because every time I click the “Submit a request” button, an error pops up: Connection timed out. Error 522. I’m still waiting to contact support 
I finally managed to activate the account, but now the license, which is an hour old, in the form shows the error “The purchase code is invalid” and I understand that it was supposed to be the code from the PDF from the “Item Purchase Code” section
Hello,
We couldn’t reproduce this on our installation of the theme. Our support agents will check your installation and assist you.
When submitting a ticket please make sure to fill in the form as shown in screenshot. First enter your purchase code and make sure there is no empty space before or after the purchase code, then select the profile (in this case Mikado) and then theme.
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Thank you very much for your answer. Yesterday form showed an error, today it worked – I think I gave the same one code, only today instead of photos I recorded the behavior of the template as mp4. I hope it’s a temporary error and I won’t have any more problems 
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Yes, support is very helpful. Thanks for the quick response
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Hello, Can I add user accounts for shopping to this template? So shoppers can sign up and login on their accounts to place an order?
Hello,
Thank you for taking interest.
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and there is a “My Account” page where users can login or register. You can check this page in our demo here. The registration form can also be enabled on this page.
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Please i need translate text on the home page: Latest news and button read more. Can you help me?
Hello,
Most of the text is added using page editors, however, there are also some labels by the theme. To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Wilmer Core plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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this theme does not worth thia price it has error in the first section and slider revolution does not work it has been one week contacting the support and no one solved the error this is not acceptable
Hello,
We are sorry to hear that you’ve got this impression.
The theme is working correctly on our installation and all of our themes do get strictly tested before they can be released or updates. Also, please understand that sometimes additional troubleshooting is needed in order to find the cause of the unexpected behavior, especially if this is something we cannot reproduce on our installation.
We’ve checked and we see that our support agent replied to all of your inquiries and that they are doing their best to assist you. Please continue the conversation with our support team at Help Center and they will gladly help you.
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He visto que nuestro soporte ha expirado, pero aún así quiero preguntarte si podrías investigar esto. A través de tu sitio web Qodeinteractive, ya no me permitieron hacer la pregunta.
He instalado Loco Translate para traducir varias palabras y partes de la web que están en inglés como en el carrito con el checkout, no obstante, en loco translate no me aparecen estas opciones para traducirlas…
¿Dónde puedo traducirlo todo al español? En el checkout también hay muchas cosas en ingles…
https://nuevaweb.decorterra.com/Hello,
If you cannot locate some label inside the theme please try adding translation for Wilmer Core plugin or other bundled plugins and search for labels there.
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Please update the revslider, I just installed your theme and I am already getting severe security alerts on Version 6.7.18. I urgently need the 6.7.21, I hope your prompt response good day ! thank you !
Hello,
The theme will be updated. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi, I have purchased this theme, but I cannot activate the theme by adding purchased code and my email. I have sent the ticket but received nothing!
Hello,
Thank you for choosing our theme.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Thank you for your response. I understand the process, but I’ve been disappointed with the delay in support. After carefully checking reviews that mentioned fast support, my experience has unfortunately been different. I’ve waited several days since purchasing the theme, unable to activate it, and my ticket responses have taken longer than expected.
I’ve reviewed the suggested documentation and followed instructions to contact support due to my use of OVH hosting. However, I’m still waiting for timely assistance. I’ve previously purchased several themes on ThemeForest, and the support responsiveness there has been much quicker.
I’d appreciate it if my case could be addressed more promptly, as I’m on a time constraint. Thank you.
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Caution! On the Swipe Slider Page, it is not possible to tune the logo height if you have selected the logo source as “Image” instead of “Text”. I have read the article “How To Set The Logo Height”, but it does not help. It is generally not possible to set the logo height as an image. Menu Area Style on the Swipe Slider page is preset to 100px and the logo area is fixed to max. 70 px. It just looks so bad.
Even with demo content with the Wilmër logo as an image, the same result is achieved. How is this possible? Such a simple feature. Who uses a logo as text these days?
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you. Thank you.
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Hi there,
I extended my support buy purchasing support for another 6 months However it still doesn’t let me submit a ticket due to support having finished for my purchase code.
After updating the theme this issue has occurred. I think The issue is with WIlmer Core Plugin. When activated most of the pages work but the main home mage does not, and neither does 2 of the service pages. when you turn it off nothing works.
This is the website: www.panadium.com.au
Hello,
Thank you for reaching us!
Please note that support extension sometimes takes a bit more time to be processed.
We’ve located your ticket and see that it was updated with response. As our support agent suggested, please update the theme and Wilmer Core plugin to the latest version listed in changelog here. To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Hi there, thank you for the awesome theme. I love it.
Just one issue I’d really like some help with. I have updated the theme primary and secondary color but some items still have the blue color. Please could you help me with the css code to change all the default blue colors across the site.
Thank you
Hello,
Thank you for reaching us!
Please navigate to Wilmer Options > General and set “First Main Color” option. However, please note that this option won’t affect every element. Some elements (like header, footer, fonts, buttons, etc.) have their individual color settings for customizability reasons. For a more detailed overview of theme’s options please check the documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi there, thank you I have set the main color.
I am looking for the css code for all the other elements as I have a main brand color that isn’t going across to all elements, I was hoping to get the css for the other elements so it aligns to my client’s brand.
Hi,
Most of the elements have their own color settings. If you are not sure how to adjust color for certain elements, feel free to reach our support here, and they will gladly help you.
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Hi guys, could you please update your theme? We just updated to the latest Wordpress and the latest WPML and now it rocks one 500 Error after another. We have disabled all plugins, same effect. Then we switched to another theme and voila, Wordpress works again. Error occurs when we activate Wilmer Core again.
Adding some more info. Had PHP 8.2, switched to 8.0 and then to 7.4. Activating one plugin after another, no problems. When activating Wilmer Core Error 500. And just disabling it, does not work.
Hello,
We couldn’t reproduce this on our installation of the theme.
Could you please let us know which version of Wilmer Core plugin is installed on your site? The current version of the theme is compatible with the latest version of WordPress and with PHP 8.0.
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The version of Wilmer Core is 2.4.2 We tried with PHP 7.4, 8.0 and 8.2 – nothing works. If we activate the plugin, Error 500. Then we need to deactivate all Plugins, change to another theme and switch back to Wilmer Theme. The only Plugins activated right now are Elementor, Revolution Slider and WPML – some kind of an emergency website right now.
Hi,
As we do not have enough information in order to help you, we would appreciate if you contact us through this email, include your purchase code in the email, and our support agents will check your installation and investigate further.
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Hi, you have given me custom css code before to change the default orange color to a yellow but not working anymore after I updated the theme here is the CSS you gave me
.mkdf-header-tabbed .mkdf-page-header .mkdf-menu-area .mkdf-position-right .mkdf-position-right-inner>:not(:last-child):hover { border-right: 1px solid #fff; } .mkdf-header-tabbed .mkdf-page-header .mkdf-menu-area .mkdf-position-right .mkdf-position-right-inner>.mkdf-search-opener:hover { border-right: 1px solid #ffffff!important; } .mkdf-iwt.mkdf-iwt-boxed { border-bottom: 4px solid #ffcb05; } .mkdf-testimonials-holder.mkdf-testimonials-standard .mkdf-testimonial-content { border-bottom: 4px solid #ffcb05; }
.mkdf-testimonials-holder .mkdf-testimonials .owl-stage .owl-item.mkdf-first-active-hovered .mkdf-testimonial-content { border-bottom: 4px solid #ffcb05; } .mkdf-blog-list-holder.mkdf-bl-boxed .mkdf-bli-content { border-bottom: 4px solid #ffcb05; } .mkdf-price-table .mkdf-pt-inner { border-bottom: 4px solid #ffcb05!important; } footer .mkdf-footer-top-holder .widget a:hover { color: #ffcb05; }
footer .mkdf-footer-bottom-holder .widget a:hover { color: #ffcb05; }
I know the support is expired but I haven’t touched the website in a long time and it seems the problem only occurred due to update from your theme.
Hello,
Could you please let us know where you’ve added this css?
Also, please navigate to Wilmer Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file with all options set there.
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Hello, Wilmer Options > General and click on ‘Save Changes’ did the trick thanks
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I see that our support has expired, but I still want to ask you if you might be able to look into this. Through your website Qodeinteractive, I was no longer allowed to ask the question.
Hi Qodeinteractive,
We noticed that in the source, some http links are not properly set to https. We’ve managed to filter out a lot of this ourselves, but can just about find every file that contains the http link.
Our website is jie-euronorm.com and the links we cannot find in the files are http://www.w3.org/2000/svg
We would like to change these links to https://www.w3.org/2000/svg
The reason we are asking is as follows. Some internet providers see the website as not safe. Our colleague in Poland is currently at a trade fair. When he requests the website he gets the message that it is not secure. The internet there runs through T-mobile. Another internet provider works correctly. We would like to have everything set up correctly for each provider as our products are offered worldwide.
Perhaps you could perform an update so that these links are updated to https.
Translated with DeepL.com (free version)
We als include a image of the bug with t-mobile.
Hope you can help us with this fact. Kind regards
Hello,
Have you perhaps added SSL and switched to https after you’ve performed demo import?
When it comes to adding SSL and https to your site we recommend following steps from this article.
You can find more info regarding support expiration and option to extend it in this article.
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preview not available
Hi there,
Thanks for writing in! Possible there was a minor interruption that has been resolved, The preview is no available so please check it out.
Support
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Hello,
Does this theme support the Polylang plugin for creating a multilingual website?
Hi there,
Thank you for taking an interest in our theme!
We cannot guarantee the complete compatibility of this plugin with our theme, and we always recommend using the WPML plugin.
When it comes to creating multi-language websites with our themes we recommend checking the article in this link.
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Hi, will you be changing the Twitter logo to the X logo any time soon please?
Hello,
This will be added in the future updates. In the meantime you can use image or SVG widget to add this icon.
Do let us know if you have any additional questions.
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Hello,
I bought the Wilmer theme 3 years ago and used it on a WordPress site for viewing purposes. That site has been closed for a long time and I cannot perform the requested deregister operation.
That’s why I can’t activate the new website I will upload. Can you help me with deregister ?
The error was like that; “This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.”
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
You can also deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
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You guys are the best! Thank you so much
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Problem with the slider revolution. Keeps deactivating on its own.
Hello,
We couldn’t reproduce this on our installation of the theme.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Where do I change the skin colors, fonts, etc. for the swipe slider animated feature?
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link. Some of the options will be inherited from the global Wilmer Options.
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I already posted a ticket. Still waiting on a response. Is there not an easy answer?
Hello? What’s taking so long? If I cant get a response day of, I don;t need this theme. Hurry please. The theme does not work, otherwise.
Hi,
Your ticket should now be updated with response. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
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PLEASE PLEASE PLEASE put the css references in your documentation. Otherwise, it appears that you are trying to sell a theme under the guise that all settings can be edited through Elementor or Bakery, when they cannot. Changing fonts and colors are VERY basic design elements that need to be easily accessed through the design tools dashboard. Forcing web editors into CSS manipulation is not ideal for most front-end WordPress designers. Buyer beware.
I need the CSS for the button as a light skin and as a dark skin. One is white on blue, and one is blue on white.
Need both states of this setting.
mkdf-animated-switch-slider .mkdf-btn.mkdf-btn-simple:not(.mkdf-btn-icon):after{
background-color:#ffffff; color:#0e75ba; }
Hi,
Thank your for your feedback and suggestions regarding the documentation. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
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Hello there,
I purchased the theme, but when importing the demo content, the content doesn’t look like the one from the demo.
The images look oversized and couldn’t find a way to change them.
I already created a request via https://helpcenter.qodeinteractive.com/, but no one contacted me yet, the request is in status “Open” – Request # 258001
Will I get help?
Thank you,
Dragan
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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