464 comments found.
Hi,
Is it possible to have role based access.
1. Who can create documentation (Admin Role) 2. Who can modify/edit (Admin Role) 3. Who can view will have 2 roles (Internal/External)
Documentation like coding etc will only be available for internal user role and configuration will be available to all (internal and external).
Is there way to configure this ?
Hi, thanks for your query. In the Docy theme and EazyDocs free version, role-based access is not available. However, the EazyDocs Pro plugin includes a user role feature – you can check the overview here: https://youtu.be/MdXXneJTMaE?si=-zM3JMt9XynJ0yXy
If the Pro version doesn’t fully cover your needs, we also offer custom service to implement your specific requirements.
I uploaded this theme to an existing WordPress multisite and activated it on a subsite that’s mapped to a custom domain. I can’t register the theme yet as my purchase code is invalid for some reason. See one of my posts below. I decide to install required plugins and notice it places the entire multisite in maintenance mode. So all of the other subsites are now offline. Sheer madness! It’s also slow to install these plugins as I’ve been waiting for some minutes. This is on a Plesk VPS which has not shown slowness on any of the sites I have hosted on it. Any responses appreciated.
Nevermind, I refreshed the pages to discover that none of the plugins installed. So I had to install them manually.
Now I’m getting errors trying to activate plugins. In addition this new error just appeared in the network admin dashboard: An automated WordPress update has failed to complete – please attempt the update again now. Nothing happens when clicking this link. This thing jacked up my multisite? 
I see the following when viewing the plugins list on the main site: Docy Core & Spider Elements This plugin cannot be activated because required plugins are missing or inactive.
I’m guessing these plugins can’t be network activated. I did manage to get both Docy Core & Spider Elements installed on the subsite running docy that’s mapped to a custom domain.
Purchase code finally verified!
...
Thank you for purchasing our theme and for trusting us. Are you still experiencing any issues? If so, please feel free to contact our support team at spiderthemes247@gmail.com .
Our team will respond to your query as soon as they receive your email.
Purchase code shows as invalid. Already tried to register an account on the support website but have yet to receive any follow up emails. Issues: Child theme is broken and the purchase code shows as invalid after initial purchase. Any responses appreciated.
We have already responded to your previous comment. Please review it.
Just purchased but the docy child theme is broken. The main theme loads fine. I’ve tried to upload this via the uploader and manually uploading, extracting, and moving the child theme to the Themes directory. The child theme appears under Broken each time. Any assistance is appreciated.
Could you please share a screenshot of the error you’re seeing with the child theme? Once you have it, kindly send it to our support team at spiderthemes247@gmail.com And they will assist you further.
I’m upgrading my current theme from version 4.1.2 to 4.1.3, but the navigation menu on my documents page is duplicated. The Docy Child parent theme is missing from the themes section. Please install the “docy” parent theme. I get a warning. When I update the Docy Core plugin, the theme is completely broken. Can you help me fix it? https://prnt.sc/dSEc3OCDpgmg
Please directly contact our support team, they will help you immediately. You can reach them at this email for a fast response: spiderthemes247@gmail.com
Docy seems to load extremely slow first time.. Like 30 seconds. Even happens on your demos. Is this a bug? Sometimes it never loads, the circle never ends…
It’s working fine from our end. Could you please try checking our demo or your site from another network? Sometimes this issue can occur due to a slow or unstable internet connection.
You can also try disabling the preloader to see if that improves the load time. If the issue persists, please share your site URL with us so we can investigate further.
Hello.
Thank you for the excellent template.
I have a problem and have reported it to support on the site itself, but have not received a response yet.
Home page: MultiDocs EazyDocs multi-page template.
Is navigating from one folder to another not working as described on the company’s pages??
Please contact us.
link: https://girl-guide.wardah.community/Thank you.
We’re sorry for the inconvenience.
It’s possible that we may have missed your initial support request. Kindly contact us directly via email at spiderthemes247@gmail.com — our support team will get back to you as soon as possible once they receive your message.
Hello, I purchased your theme a while back and used it on a now-closed site. I’m trying to activate it on a new site, but I’m getting a message saying the purchase code is invalid.
Can you please help with this? I understand support may have expired, but I should still be able to use the product.
Thanks in advance — please let me know how to proceed.
Hello,
We apologize for the inconvenience you’re facing with the purchase code. Please try entering the code again, ensuring there are no typos. If the issue persists, kindly contact our support team via email at spiderthemes247@gmail.com We’ll promptly assist you in resolving this issue.
Thank you for your patience and understanding.
Best regards, Spider-Themes
Hi again, Thank you for the quick response and for resetting the license. I really appreciate the help — it’s all working now.
Best, Chris
Hi,
We have hosted our documentation website here, We have been having problems with the search functionality, whenever we are searching with a particular keyword or a topic on the search bar, we are not getting the results – here is your reference for the issue – https://prnt.sc/yc594TzixeLk https://prnt.sc/DuaIrhh7nSYCPlease let us know what can be done on this issue.
Hi, I checked your site and searched the keyword “product” — the AJAX results showed the Home page and some Doc pages. I visited the Home page to verify, and found the keyword “product” appears 3 times there. So it seems like the search functionality is working.
Could you please double-check on your end?
If you still need help, feel free to reach out to our support team here: https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/ They’ll be happy to assist you further!Hi,
We want the search option to display results only for pages that have titles containing “Products” — not for pages that merely contain the word “product” as a keyword. For example, we have pages titled Product Fields, Product Operations, Products, etc. When someone searches for “Products”, only these section titles should appear, not all pages that include the word “product” in their content. Showing all the pages will create confusion among the people. Please rectify this
Thank you for sharing your feedback.
The current search feature was designed to show results based on keyword relevance across the content. However, we understand your need to limit results strictly to pages with titles containing the word “Products.”
We do have an alternative solution for this, but it would require custom implementation. If you’re interested in proceeding with this custom feature, please reach out to our team at spiderthemes247@gmail.com and we’ll be happy to assist you further.
Hi Team,
Thank you for your response.
We understand that the current search is based on keyword relevance across the entire content, but after reviewing the behavior in detail (as shown in the video we shared), we noticed that the results are not aligning with our intended use case.
Even though the keyword “Products” exists somewhere in the content of several pages, our expectation is for the search to display only those pages whose titles specifically contain the word “Products”. Displaying results based on partial or hidden content matches leads to a confusing user experience, especially when users are looking for a specific section or page by name.
We would appreciate it if you could review the video demonstration again, which clearly shows this disconnect between expected and actual behavior.
If a custom implementation is required to refine the search logic to filter based on titles only, we are open to discussing the feasibility, scope, and next steps. Please let us know how we can move forward
Thank you for getting back to us. To move forward, please send an email to spiderthemes247@gmail.com with a screenshot of this comment. We’ll be happy to continue the discussion there.
Tried registering to create a support ticket but I am not receiving any email to confirm the account.
We apologize for the inconvenience. It appears there may be an issue with receiving the confirmation email.
Kindly reach out to us directly at spiderthemes247@gmail.com, and our support team will assist you promptly once your message is received.
The theme is great and very functional. Besides, the after-sales support is very prompt and professional. Keep it up, and very love to see more features available in the future.
HI, i notice that GD bbPress Toolbox Pro conflicts with WPML String Translation 3.3.2 is something you can do? GD bbPress Toolbox is needed??
Pl its important Thanks
Hi!
GD bbPress Toolbox Pro isn’t developed by us, so please contact the plugin author for support.
Thanks!
Check box is not visible or clear for “I accept the Terms and Conditions” for Firefox browser. Please refer: https://wordpress-theme.spider-themes.net/docy/signup/
Thanks for notifying us, we’ve taken note of this issue, and we’ll fix it as soon as possible.
Hello I import correctly the demo, but My logo stile broke can you help me?
Please create a topic here: https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/, and our support team will assist you as quickly as possible. Alternatively, you can email us at editorial@spider-themes.net for further assistance.
Hi! I’m looking into this team for a site that combines help center, forum, learning videos and more. Specifically for the combination between help center and forum, I’d like to know if you have any demos that illustrate this? I can only seem to find a demo for one or the other, but not one that combines the two.
Hi!
Thanks for reaching out. Our Docy theme is designed to seamlessly integrate a help center, forum, learning videos, and more into a single platform. While our demos primarily showcase most of the features in our demo site, the theme fully supports combining these functionalities.
Here are some live examples of different implementations:
Our demo site: https://wordpress-theme.spider-themes.net/docy Forum (Helpdesk): Helpdesk](https://helpdesk.spider-themes.net Learning Site Example: https://banglatuts.com Client Example: https://predocs.globalpayments.es
You can visit these sites to explore how Docy works in different use cases. If you need a custom setup or have any questions, feel free to ask—we’d be happy to assist!
Hi team,
I have reached out to your support team via the embedded contact form but I’m yet to hear anything back – I have sent multiple issues through.
Please would you ask them to review these and respond?
Hello,
We sincerely apologize for the delay. It’s possible we didn’t receive your message. Could you please email your issue to editorial@spider-themes.net ?
Alternatively, you can create a topic here: https://helpdesk.spider-themes.net/forums/forum/docy-wordpress
Our team will respond as quickly as possible. Thanks for your patience!
Hi team – I have sent 4x emails to the email you have included here and also a gmail email address you have shared previously. Please confirm you have received these?
Yes, we have received your emails. Our team will assist you as quickly as possible.
I appreciate the last update, but still need to update Outdated templates myself????
docy/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0, docy/woocommerce/cart/cart-item-data.php, docy/woocommerce/cart/cart-totals.php, docy/woocommerce/cart/cart.php, docy/woocommerce/cart/cross-sells.php version 4.4.0 is out of date. The core version is 9.6.0, docy/woocommerce/cart/mini-cart.php version 7.9.0 is out of date. The core version is 9.4.0, docy/woocommerce/cart/proceed-to-checkout-button.php, docy/woocommerce/checkout/form-billing.php, docy/woocommerce/checkout/form-checkout.php version 3.5.0 is out of date. The core version is 9.4.0, docy/woocommerce/checkout/form-coupon.php, docy/woocommerce/checkout/form-shipping.php, docy/woocommerce/checkout/payment.php, docy/woocommerce/checkout/terms.php, docy/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0, docy/woocommerce/content-single-product.php, docy/woocommerce/content-widget-product.php, docy/woocommerce/global/breadcrumb.php, docy/woocommerce/global/quantity-input.php version 7.8.0 is out of date. The core version is 9.4.0, docy/woocommerce/global/sidebar.php, docy/woocommerce/global/wrapper-end.php, docy/woocommerce/global/wrapper-start.php, docy/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.2.0, docy/woocommerce/loop/loop-end.php, docy/woocommerce/loop/loop-start.php, docy/woocommerce/loop/no-products-found.php, docy/woocommerce/loop/orderby.php version 3.6.0 is out of date. The core version is 9.7.0, docy/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0, docy/woocommerce/loop/price.php, docy/woocommerce/loop/rating.php, docy/woocommerce/loop/result-count.php version 3.7.0 is out of date. The core version is 9.4.0, docy/woocommerce/loop/sale-flash.php, docy/woocommerce/product-searchform.php, docy/woocommerce/single-product/add-to-cart/external.php, docy/woocommerce/single-product/add-to-cart/grouped.php, docy/woocommerce/single-product/add-to-cart/simple.php, docy/woocommerce/single-product/add-to-cart/variable.php version 6.1.0 is out of date. The core version is 9.6.0, docy/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php, docy/woocommerce/single-product/add-to-cart/variation.php version 2.5.0 is out of date. The core version is 9.3.0, docy/woocommerce/single-product/meta.php version 3.0.0 is out of date. The core version is 9.7.0, docy/woocommerce/single-product/photoswipe.php version 3.0.0 is out of date. The core version is 9.6.0, docy/woocommerce/single-product/price.php, docy/woocommerce/single-product/product-attributes.php version 3.6.0 is out of date. The core version is 9.3.0, docy/woocommerce/single-product/product-image.php version 7.8.0 is out of date. The core version is 9.7.0, docy/woocommerce/single-product/rating.php, docy/woocommerce/single-product/related.php version 3.9.0 is out of date. The core version is 9.6.0, docy/woocommerce/single-product/review-meta.php, docy/woocommerce/single-product/review.php, docy/woocommerce/single-product/sale-flash.php, docy/woocommerce/single-product/short-description.php, docy/woocommerce/single-product/stock.php, docy/woocommerce/single-product/tabs/additional-information.php, docy/woocommerce/single-product/tabs/description.php, docy/woocommerce/single-product/tabs/tabs.php version 3.8.0 is out of date. The core version is 9.6.0, docy/woocommerce/single-product/title.php, docy/woocommerce/single-product/up-sells.php version 3.0.0 is out of date. The core version is 9.6.0, docy/woocommerce/single-product-reviews.php version 4.3.0 is out of date. The core version is 9.7.0,
20+ files I need to update now…. Pffffff!!! Very annoying
Thanks for noticing this. We’ll look into it as soon as possible.
Hi, my product code is not working
Hello,
We Apologies for the inconvenience. Are you still experiencing the same issue? If so, please reach out to our support team at spiderthemes247@gmail.com, and kindly provide your purchase key. They will be happy to assist you and resolve any issues related to our theme.
Hi, i would like to ask, can i disable these options on the articles? (with yellow)
https://i.imgur.com/14NA0JF.pngAnd the demo request isn’t working well: An error has occurred. Please notify the website Administrator. Mail was not sent.
Yes, you can disable the search bar and right sidebar on the articles.
We’re working to fix the demo request problem.
I am VERY frustrated!
1) It says my purchase code is invalid. 2) When trying to log in to support, it says my password is incorrect even though I have now reset it multiple times.
Please assist?
Sorry for the inconvenience! Please check if the “Smart bbPress nVerify” plugin is installed and activated on your site, as this issue can sometimes occur due to plugin-related problems.
Our support team has already found your email and replied to you—kindly check your inbox.
