Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

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All my portfolio pages is having error. Page does not exist. This is the first time I’m seeing this. Please help. https://rjesperon.com/currentworks/

Also, WPBakery Page Builder available. View version 8.3.1 details – I can’t update.

Hi,

Thanks for reaching out.

1. We see that the single project pages open correctly, could you clarify what is wrong?
https://tppr.me/Uq3HNP
https://tppr.me/zSvp4c

2. WPBakery 8.3.1 is already available, try to remove and install the plugin from scratch.

3. Seems like the gaps are disabled or you have to set the gaps via page builder.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello, I am back to your theme after a few years, I am wondering if you managed to fix something that was not possible some years ago. I have a multilingual site. I would like to place some menu links in the “Overlay Details” section of the hamburger menu. Is it possible to do so ? I only see “html allowed”. Thanks a lot

Hi,

Thanks for reaching out.

HTML allowed means that you can place any HTML code in the overlay menu area. So why don’t you paste a menu code there?

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Dear colabrio,

For some reason my mobile/hamburger menu doesn’t want to open. Clicking on the menu button, nothing happens. It simply doesn’t open. Inspecting the code it seems like the menu is not even there at all, even though I’ve a menu created in Wordpress and I’ve set everything up correctly in your theme settings. I even tried playing around with choosing a different menu, setting it sticky vs non sticky etc, but I keep getting the same results. I don’t know if users had similar issues since the last few updates. Any idea what it could be and how I can resolve this issue.

Unfortunately my support is expired but this is is quite mayor and I don’t know if it’s my owm fault or a theme issue itself. The website has not a lot of crazy customisations or plugins etc. It’s quite lightweight.

Best regards,

Hi,

Thanks for reaching out.

Please send us a personal message and provide your temporary WP credentials.

Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Please, advise how to return after v3.5 update old-style Filters, in-line looks like, now Widgets only. Thank you

Hi,

Thanks for reaching out.

Please send us a personal message and provide your temporary WP credentials. We will add a child theme with the old filter layout.

Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, thanks for this theme. We had created Elementor templates that we inserted into the WooCommerce product category descriptions. These elements appeared correctly under the header until now, but since the last update, the category description no longer appears. Also, in the main menu, there’s the Elementor shortcode that now appears in the Collections/Artwork section. How should we proceed to make this work again? https://www.hautonstephane.art/collection/de-la-terre-a-larome/

Thanks, we’ve already solved the issues.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Thank you for your responsiveness! It’s working again.

You are Welcome!

Hi, please can you share how to update the author logo for blog posts. I couldn’t find anything in the docs or theme settings. Is it served via Gravatar? How long does it take to propagate if so? Thanks :)

Hi,

You can use several ways to set the avatar, here’s the how-to:
https://www.wpbeginner.com/plugins/how-to-add-an-authors-photo-in-wordpress/

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, I just installed Ohio again and had an issue with 2023 demo, so to check I installed it to my spare domain and it had the same issue. When I import, it imports the entire demo with no issues. All pages are working except Demo: Landing 2023. Other pages works while when i click this page it gives “There has been a critical error on this website.” Is this mean 2023 Demo is gone for good ?

Fixed it via clean install, the issue was elementor, no need to reply. Thank you <3

Hi,

Glad to hear that you sorted it out.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, is this exact page(the page which shows all the demos and has sections below it) available to set as homepage? https://preview.themeforest.net/item/ohio-creative-wordpress-theme/full_screen_preview/25193838

Already purchased and this page was present so please ignore. How do I completely disable the Shop part of the theme? i want to make the theme faster and want to remove the functionality which I don’t need.

Also, I disabled the colour switcher (dark/light) from theme settings and yet it shows.

Hi,

Thanks for reaching out.

Please ​open a ticket with your inquiry at our help center and we will do our best to help you.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi,

A new release containing the patch will be deployed on these dates. Stay tuned.

Sincerely,
the Colabrio Team

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Hi,

Although the issue is fixed in our latest release, it still appears on the mentioned third-party service, as we have no relationship with them.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello,

I am interested in purchasing the Artemiz | Blog & Podcast WordPress Theme and need some clarifications before proceeding: 1. Demo Import & Page Selection

If I import the demo content, will my site look exactly like the live preview, including all sections, fonts, colors, and layouts?
Do I have the option to select specific pages or sections to import instead of the full demo? For example, if I want only the homepage from Demo 2 and the about page from Demo 3, is that possible?
Can I build my site page by page, selecting sections individually, or is the demo only available as a full import?

2. Homepage Setup

After importing the demo, how do I set a specific homepage? Some users have reported getting a "404. Nothing here" error when trying to edit with Elementor. How can I prevent this?
If I import multiple demo homepages, can I switch between them easily without breaking my design?

3. Customization & Elementor Issues

Are all sections of the theme fully customizable with Elementor, or are there any limitations where I need to modify theme files manually?
Some users have reported conflicts between Elementor and the theme. Have these issues been addressed in the latest update?
What is the best way to prevent errors like the "recent-projects-widget.php" fatal error when updating the theme and Elementor?

4. SEO & URL Customization

How can I remove "blog" from the URL path? For example, instead of https://website.com/blog/project/fleche-blanche-elementor/, I want it to be https://website.com/project/fleche-blanche-elementor/.
Does the theme support custom SEO-friendly URL structures without requiring additional plugins?

5. Performance Optimization & Dynamic Elements

Does the theme include performance optimization features (lazy loading, caching, or minification), or do I need to install external plugins?
Some users reported issues with dynamic text in Elementor moving content up and down unexpectedly when scrolling. Has this issue been resolved, or is there a setting to fix this behavior?

6. Plugin Compatibility & Updates

Are premium plugins like Elementor Pro or WPBakery included, or do I need to purchase them separately?
How often do you release theme updates, and are plugin updates included?
If I experience issues after updating Elementor, do you provide fixes quickly, or would I need to manually adjust the theme files?

7. Contact Form Issues

Some users mentioned that the contact form is not working, even after switching to other form plugins like Forminator. Is this a known issue, and what is the recommended solution?

8. Video Background & Media Issues

Can I use a YouTube video as a background for my homepage? If so, how do I ensure it loops continuously without showing random video suggestions when it ends?
Some users reported that videos do not display correctly on mobile devices and instead show a blank background. How can this be fixed?

9. Theme Support & Troubleshooting

If I face issues after purchasing, how quickly can I expect a response from your team?
Are there any known compatibility issues with WordPress updates or third-party plugins?

I really like the theme, but I need confirmation on these points before making a purchase. I appreciate your time and look forward to your response.

Best regards, Hassan

Hi,

We are not the author of the mentioned theme, please check our portfolio carefully, there’s no such an item.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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I’m sorry, I mean your theme, i copied the name from another tab name.

Hi,

1. A few premium fonts (e.g., Blacker Pro, Neue Helvetica Pro, Beatrice Display, etc.) that we use in some of our demos will be missing after import and will be replaced with free Google Fonts. As for the colors, and overall appearance they will be the same as you see on our demo templates.

You will be able to import demo homepages as separate templates. You can save the required sections as a WPBakery or Elementor template to reuse them across the website. We have no pre-made sections to be imported.

2. You can import as many pages as you need, combine them, and set the required one. Here’s how-to set a specific page as a home page of your website:
https://docs.clbthemes.com/ohio/#setting_homepage

The issue with an edition of Elementor pages was fixed a few versions ago, so you won’t have such a problem.

3. Some of the theme’s layouts (e.g. some of the single projects, portfolio sliders, single products, etc. ) can be adjusted by Theme Settings, and are not available to be edited with Elementor.

4. You can adjust URL structure using a standard WordPress Settings > Permalinks menu. We have no specific options for that.

5. All the optimization should be adjusted using third-party plugins.

6. Here’s the list of bundled plugins that go with our theme for free:

WPBakery
Slider Revolution
ACF Pro

Here are our release notes to check the update frequency: https://docs.clbthemes.com/ohio/release-notes/

7. We use the Contact Form 7 plugin in our demos, and it works correctly. Some users have issues due to the incorrect setup of their contact forms.

8. Yes, you can use video backgrounds, as a built-in page builder functionality. Here’s the list of available options:
https://tppr.me/7UhUHd

Some browsers don’t support videos on mobile devices, so you can set an image fallback to avoid blank spaces.

9. Support requests are processed on business days from 10:00 to 18:00 (GMT +2 ) within 24 hours (usually less) in the order they were received. Support requests sent during weekends/holidays will be processed on Monday or the next business day.

Hope that helps.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, I use background videos (Vimeo) for some row, in desktop view videos are playing, but in mobile the background is just white and also it doesn’t appear image background https://witoor.com/rando-imperator/

If I set Media Poster image for Vimeo, it appears also in desktop version of website :-(

Hi,

Please, contact the author of the theme you are running on. Seem like you don’t use Ohio theme on your site.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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I need to check and get more details about this theme:

1. Demo Content: Is there demo content that can be imported to make the site look exactly like the “Live Preview”? My client wants the same design, sections, and pages but with updated content and images. Please provide a detailed answer on this.

2. Plugin Updates: Are all included plugins up to date? For example, does it come with the latest version of Slider Revolution, Elementor, and any other page-editing plugins, or will I find outdated versions that need manual updates?

3. Customization Options: Is it easy to update fonts, logos, and especially the header and footer sections? Or do I need to install additional plugins or manually edit the code?

4. Child Theme Support: Does the theme support a child theme by default? Will all my customizations be applied directly to the child theme, or will I need to modify files manually via FTP?

5. Mailchimp Integration: Does the theme include all necessary plugins for Mailchimp integration, or do I need to set them up separately?

6. Where the home page of the site?

7. Can i choose any page into the website and work with it?

I really like the theme, but I need detailed clarification on these points before proceeding.

Thanks, Hassan

Hi,

We are not the author of the mentioned theme, please check our portfolio carefully, there’s no such an item.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi suppor team, it seems like there is an issue with the file “recent-projects-widget.php” (on ohio-extra/elementor/widgets directory). We have a fatal error with the latest version of the theme and elementor plugin, with the line ”’scheme’ => \Elementor\Core\Schemes\Typography::TYPOGRAPHY_1,”. We needed to comment these lines (2 lines on the file) in order to have our website back. Could you please see for that issue ? Thanks for your support.

Our version is the 3.4.5 for ohio-extra…

oh ok, we found it. It was on “update required” in the plugin list

Glad to hear that you sorted it out!

Resolved- Thank you

Glad to hear that you have already sorted it out.

Hello,

I love your theme—it’s easy to use, and the regular updates are great!

I have a small question regarding your Elementor module “Dynamic Text.” I would like to modify it so that when the module is not visible, the dynamic text stops.

Currently, the issue is that as I scroll down my site, the scrolling text (depending on its length) causes the entire page content to shift up or down. This disrupts the reading experience, which can be quite frustrating.

Is there a way to prevent this behavior?

Thanks in advance for your help!

Best regards,

Thomas

Hi,

Thanks for reaching out.

What do you mean is not visible? Did you hide it with custom CSS, don’t you?

Could you share the link so that we can check it?

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi,

Thanks for your reply.

I mean that when I scroll down the page, the dynamic text is no longer visible on the screen (for example, if it’s placed at the top of the page). However, the loop keeps running, making the different elements move up and down even when the dynamic text is out of view.

Is there a way to pause the animation when the text is not visible on the screen?

Here is the link to check it: https://vimeo.com/1062520671/105724b23d?share=copy

Sincerely,

Thomas

Hi,

Thanks for the details. As an overcome you can set the minimum height of the dynamic text area, making the height fixed. That would prevent content jumping.

Send us a personal message and provide your temporary WP credentials. And we will add the height.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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I have installed a new updated theme with reinstallation. I have also imported demo and selected demo2 as the home page and its opening in the front end. but when I click on edit with elimentor tan I’m getting “404. Nothing here”. Can you help me how to solve this issue?

problem resolved. Thank you

Glad to hear that you have already sorted it out.

Hi, I buy this theme few month ago and I just want to know how to change the color of the red circle in the demo23 homepage​ ... but I can because I can’t open a ticket anymore?

Great idea, by the way, try to replace the code on line 8 of the custom CSS with this one: background-color: var(--clb-color-primary);

This will set the global primary color from Theme Settings.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Thx

You are Welcome!

Assistance Needed – Contact Form Not Functioning

Hello,

Great theme! I’ve been using it for several years, but I’ve encountered an ongoing issue with the contact form. It’s not functioning properly—any form submissions are not being sent to the designated email.

I even tried using a different form plugin (Forminator), but the issue persists. Unfortunately, my support ticket has expired, but I would really appreciate any assistance you can provide.

Thank you!

Hi,

Thanks for reaching out.

Here’s a Contact Form 7 troubleshooting:
https://contactform7.com/configuration-errors/

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi! I use a YouTube video as a background in my header. Is there a way to loop the video? Now, when the video is over it shows some other random video suggestions which looks quite horrible.

Thank you!

Hi,

Thanks for reaching out.

There’re embedding parameters that might be used:
https://developers.google.com/youtube/player_parameters#loop

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, congratulations for the theme, it is very fast and well structured. My client would like an interactive map to highlight the location in each project page of the portfolio. How could I get it? any suggestions?

Hi,

Thanks for reaching out.

Try to check the following WP plugin.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hi, Thanks, it works great!

Glad to hear that it worked out!

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