9447 comments found.
Hello,
I’ve purchases the 1st time your theme in 2015 and i received a licence code, i’ve just pay right now to get a new 6 months support to contact you but i still have the same license code and i can’t log in on https://support.inspirythemes.com/login-register/ i have this issue :
*Purchase code already exists!
How can i do to get in touch with you and log me well ?
Thanks you,
Hi,
Thanks for reaching out.
Please try recovering your account using the email address you initially signed up with. Once your account is restored, you can add the new purchase code to enable the ticket generation feature.
If you continue to experience any issues, feel free to contact us via the contact form on our profile page here: https://themeforest.net/user/inspirythemes
We look forward to helping you.
Best regards,
The InspiryThemes Support
Super ! it’s working i’ve found the mail used the 1st time
Awesome
I’m having the message – Unauthenticated Privilege Escalation Vulnerability in RH – Real Estate Theme and the Real Homes Elementor Addon is crashing our site. Do you have an upcoming patch fixing this problem?
Please address this critical problem.
Hi,
Thanks for reaching out to us.
This problem has been addressed in the last two updates, please ensure to update RealHomes and its component plugins to the latest versions to resolve these problems.
How to Update RealHomes: https://support.inspirythemes.com/knowledgebase/how-to-update-realhomes-theme-to-the-latest-version/
If you need further assistance or have questions, please create a support ticket using the link below. Our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Best regards,
The InspiryThemes Support
Thanks a lot for your reply!!
Pleasure.
Can one use both vacation rental booking solution, sell property and rent property (real estate agents & agencies) all under 1 website?
Hi,
Thank you for your interest in RealHomes.
At the moment, it is not fully possible to use both the vacation rental booking system and the standard real estate functionalities (buying, selling, and renting) together seamlessly. However, we are actively working on synchronizing both features in each product update. While some aspects are already aligned, there are still a few areas that require further development to ensure the vacation rental works smoothly alongside regular property listings.
Please let us know if you have any further questions.
Best regards,
The InspiryThemes Support
Hi, Is it possible to create a trial period when agents and agencies sign up for membership plans? How does it work? Are the account and listings they created automatically deleted if the plan is not purchased?
Hi,
Thank you for your interest in RealHomes.
If a user does not renew their subscribed membership plan, all their properties will be unpublished (de-listed) automatically.
Feel free to reach out if you have any further questions.
Best regards,
The InspiryThemes Support
1- But is it possible to set a free trial period before purchasing a plan?
2- Is it possible to set a time period for which listings will be deleted if agents and agencies do not make a purchase?
3 – If they pay for a plan later, will the published listings return?
Hi,
1. There is no trial period feature available.
2. You may consider our premium plugin for setting property expiry times, available here: RealHomes Property Expirator.
3. Yes, once users renew their plan, they will be able to republish their previous listings.
Let us know if you have any further questions.
Best regards,
The InspiryThemes Support
Hi, Is it common for Envato to make promotional discount offers on your theme frequently? I’m interested and would like to know if there is an upcoming discount offer, do you have this information?
Hi,
Thank you for your interest in RealHomes.
Promotional discounts for RealHomes are not common, and any decision regarding discounts is made at our discretion.
If you have any other questions, feel free to ask.
Best regards,
The InspiryThemes Support
Thank you
I have the purchase code from 2020 of this theme. The support period is expired. I have noticed the bug that the number of photos is not reported correctly in the gallery of properties at the homepage. Moreover, it shows 1 video for every property, though there are no videos in the properties. What is the policy of the theme supporters? Can the bugs still be checked without a purchase of the support? This is a bug report, not a request to explain or teach/modifiy the theme.
Hi,
Thanks for reaching out to us.
This is the first time, it has been highlighted to us. I couldn’t replicate the problem. Please sign up at our support website and ask your question over there and we will assist you properly.
Best regards,
The InspiryThemes Support
could i use shortcodes or html in a created custom field so that i can add booking shortcodes from an external company?
Hi,
Thanks for reaching out to us.
You can use a WordPress widget or add the shortcode or HTML in the property description section to add a booking form for an external company.
Please let me know if you have any further questions or concerns.
Best regards,
The InspiryThemes Support
Hello, how are you! After I update the theme translation file in this case to Pt_br, which folder do I put it in? The Child’s or the Parent’s?
Hi,
Thanks for reaching out to us.
Please consult the following guide to set up translation files for RealHomes using the Loco Translate plugin.
How to Translate RealHomes Properly: https://support.inspirythemes.com/knowledgebase/how-to-translate-your-theme-to-your-language/
If you need further assistance or have questions, please create a support ticket using the link below. Our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Best regards,
The InspiryThemes Support
Hi, how do I dispaly the property publish date (the date we create the particular post) on the property detail page?
Hi,
Thanks for reaching out to us.
There is no option to display the published date for properties. However, please submit a ticket at our support platform and our support team will add it for you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Best regards,
The InspiryThemes Support
Hi, my support had expired, but would you be able to share how can we do so on our own?
The customizer is no longer working, and I’m getting this error:
Fatal error: Uncaught Error: Call to undefined function ere_is_social_login_enabled() in /home/username/public_html/wp-content/themes/realhomes/framework/customizer/sections/header/login-register.php:53 Stack trace: #0 /home/username/public_html/wp-includes/class-wp-hook.php(324): inspiry_login_register_customizer(Object(WP_Customize_Manager)) #1 /home/username/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/username/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/username/public_html/wp-includes/class-wp-customize-manager.php(947): do_action(‘customize_regis…’, Object(WP_Customize_Manager)) #4 /home/username/public_html/wp-includes/class-wp-hook.php(324): WP_Customize_Manager->wp_loaded(’’) #5 /home/username/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #6 /home/username/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /home/username/public_html/wp-settings.php(726): do_action(‘wp in /home/username/public_html/wp-content/themes/realhomes/framework/customizer/sections/header/login-register.php on line 53
Any ideas?
Hi,
Thanks for reaching out to us.
Kindly navigate to Dashboard → Appearance → Install Plugins and if you find any plugins there which need to be updated, then kindly update them.
If all the plugins are up to date, then please sign up at our support platform and submit a ticket there so that we can debug this problem thoroughly
Best regards,
The InspiryThemes Support
1) It is strange that with one of the latest updates the theme started to show that I have 1 video content for each of the properties on the homepage. However, in the settings of each properties I see that have only pictures. no videos. 2) Moreover, the number of media in the counter on the homepage does not correspond to the number of images in the media library of the properties.
It looks like there are bugs there. The support term is over, however these are potential bugs. Could you this be checked by the developement team?
Hello,
The PURCHASED tag is not showing with your name.
So, if your client purchased this theme, then ask him for a purchase code and use that to communicate with us on our support site.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Best regards,
The InspiryThemes Support
Hi, by default, the theme limits the number of properties displayed to a maximum of 20 per page, and the rest are spread across multiple pages.
I would like to modify this so that all properties are displayed on a single page without pagination, essentially making it “unlimited.” Could you please guide me on how to achieve this, or provide the necessary code or settings to remove the limit?
Hi,
Thanks for reaching out to us.
We have provided an option to change the maximum number of properties for each section. So, you can change it as per your requirements.
For listing pages, kindly find the option in Properties Filter settings as guided here: https://realhomes.io/documentation/properties-filter-settings/
You also have this option for each RealHomes Properties Grid widget in Elementor widget settings.
If you need further assistance or have questions, please create a support ticket using the link below. Our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Best regards,
The InspiryThemes Support
Are their plans to add Cloudflare Turnstile now that Google will be charging for reCaptcha usage over 10,000 per month limit on their free version?
Hi,
Thanks for reaching out to us.
Yes, we have plans to add Cloudflare Turnstile support into RealHomes in the next few updates.
If you need further assistance or have questions, please create a support ticket using the link below. Our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Best regards,
The InspiryThemes Support
Hello. Is it possible to use RH so that owners of accommodations with several rooms, such as a hotel or rural accommodation, can publish them and have each room have a different price?
Hi,
Thanks for reaching out to us.
The RealHomes comes with a proper reservation system, which allows property or hotel owners to submit their listings and manage the bookings accordingly.
Please let me know if you have any further questions or concerns.
Best regards,
Best regards,
The InspiryThemes Support
Hello, In the MODERN template, is it possible to select which listings appear in the home slider? Currently, it seems this can only be done through Elementor (https://limewire.com/d/68efd83c-1e95-429f-a9d6-675665b53c81#_cGvLGRTqEwyRr1J4AX6MOgrXwCv9RijS3sUFRJMnHI). When I try modifying the homepage template as shown in your documentation here:
https://realhomes.io/documentation/images/home-setup/homepage-contact-form-over-slider.pngthis section does not appear. How can we achieve this? The issue is that we cannot allow users who publish listings to access Elementor. Thank you.
Hi,
Thank you for reaching out to us.
You can select any property to display within the home page slider. Kindly consult the following guide.
Add Property to Home Page:
https://realhomes.io/documentation/add-property/#add-property-in-homepage-slider
Regarding the home page variation, it is available in Modern design. So, if you are using Ultra design, you may not see it.
Please let me know if you have any other questions.
Thank you,
The InspiryThemes Support
I am writing to report an issue with the Moderna theme. I have attempted to enable the slider via the theme properties, but it is not displaying. The slider functionality only appears to be operational when advertisements are loaded directly through Elementor. Read link https://filext.com/online-file-viewer.html#!f=e1R24NUo
I await your
hi there, a company we know said that your “contact forms” are not having any possibilty for google tag manager. does it make sense to start with your theme, even we know we need to investigate an important task to measure all conversions? thank you
Hi,
Thank you for reaching out to us.
RealHomes is fully compatible with Google Tag Manager, so you shouldn’t encounter any issues tracking events. Additionally, you can replace the standard contact form with a Contact Form 7 form, which allows you to integrate tracking tags seamlessly.
If you have any further questions or need assistance, feel free to ask.
Best regards,
The InspiryThemes Support
hi, after the lastest update i see 90% of menu and labels are in english. I remeber that before the italian translations was present. is there a problem or a missing file?
Hi,
Thank you for reaching out to us.
Could you please share the plugin or method you use for translation so I can assist you properly?
Best regards,
The InspiryThemes Support
well we took a look inside languages folder and we saw the it_IT.mo / .po so we was curious to see why some lables are not translated like: https://gyazo.com/407a86aa9b98145c1de022e0a157c862
Hi,
The language files provided are only partially translated, so if you encounter any untranslated strings, you can use the Loco Translate plugin to complete the translation of all remaining strings. The Spanish and Arabic translation files are 100% translated; we are in the process of translating other languages to 100% in future updates.
Please let me know if you have any other questions.
Thank you,
The InspiryThemes Support
I have several open tickets on your support website that remain unanswered. Additionally, when I attempt to respond to a support specialist (from fa*d@inspirythemes.com), my emails bounce back due to a mail delivery failure. This makes it impossible to continue the conversation and get the assistance I need.
Could you please clarify where I can track my open tickets and ensure they receive prompt attention? I have multiple questions that need resolution, but at the moment, it feels like they are disappearing into a black hole!
Hi,
Thank you for reaching out to us.
Please note that there is no dedicated dashboard to track support tickets. However, you can always refer to your email inbox, where all ticket conversations are available. You can check the email’s subject to track your tickets.
Our support team has addressed all your tickets. If you need further assistance or have questions, please create a support ticket using the link below. Our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
Best regards,
The InspiryThemes Support
I want to build a parent real estate website and an agency website where the properties of the agency website appear on the parent website. If you click on the parent website content that belongs to the agency website, there is the option to visit the agency website. How can I achieve this, the parent has a different domain from the child and I do want to use subdomains
Hi,
Thank you for reaching out to us.
There isn’t a built-in solution for this specific requirement, but it can be achieved through custom development. The best approach is to use the WordPress REST API to fetch and display properties from the parent website on the agency website.
Alternatively, you can explore WP All Import and WP All Export plugins to sync property data between the websites.
If you need further assistance or have questions, please create a support ticket using the link below. Our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
Best regards,
The InspiryThemes Support
the customize menu is gone. is there a way to fix it ? i updated everything
Hi,
Thank you for reaching out to us.
Please ensure that you don’t have any third-party plugin which hides the menu at the backend. Kindly check for any plugin that modifies the user roles or capabilities.
If you need further assistance or have questions, please create a support ticket using the link below. Our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Best regards,
The InspiryThemes Support
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