13528 comments found.
I am having issues with the theme and unable to contact support, your support link goes to a broken page.
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
Hi
Is it possible to create purchase packages (e.g., 3 courses) or annual subscriptions to access a specific course category for students via WooCommerce?
Thanks
hello, pre-sale questions:
- is this RTL compatible? - if i use the News magazine theme, can i combine on other pages any template from online courses? - elementor or bakery? - if we use membership plans, on checkout with can use our API for callbacks? how flexible is the theme to do custom things from our side? - compatible with SEO Yoast or equivalent plugin?
thank you in advance
Hi,
- Our theme is RTL compatible
- I’m not sure it will be fully compatible. but the plugin will be fully compatible with our theme.
- The theme is fully compatible with elementor.
- You can use it, if you have any problem you can contact us so we can check for you.
- You can use Yoast SEO
Thanks.
Hello, this theme has the following functions:
1) Does it charge students a monthly or weekly subscription fee for accessing a group of classes determined by a teacher?
2) If the user is interested in a single course, can they pay for online attendance?
3) Is there a teacher interface to evaluate students over a school term, for example, a 6-month period?
4) Can students upload assignments requested by the teacher to their online profile and then be evaluated and graded?
5) Can I schedule online classes that the user has previously paid for or that are free of charge?
6) Is any change within the session notified to the student or teacher by email? (For example, does the student receive a notification because they were graded, or does a teacher receive a notification because the student uploaded the assignment?)
7) Is there a class attendance check for students within the interface?
Thank you.
Hi,
1. You can refer to using paid membership plugin https://docs.thimpress.com/paid-membership-pro-add-on-for-learnpress/
2. You will have courses, and users who want to learn which course will buy that course and learn that course.
3, 4. You can set the duration for 1 course to be 6 months so that students can learn that course. However, the system will automatically score according to the Assessment you set.
5. You can use the learnpress live courses plugin https://docs.thimpress.com/frontend-editor-add-on-for-learnpress/
6. You can use the learnpress Announcement plugin https://docs.thimpress.com/announcement-add-ons-for-learnpress/
7. We do not have this feature now.
Thanks.
I need to customize user registration form to have Full names, Email, Phone numbers, Location, Gender , password. What do I need to do
Hi,
You can go to Learnpress => setting => profile => edit. but the fields you add will only show on the profile page. currently we don’t have the editing feature on the login/register popup.
Thanks.
How do I request a customization from your team and much does it cost
i see this shortcode displaying in user profile page “[pmpro_member_profile_edit]” why is this so?
I Am unable to activate Paid Memberships Pro Add-On. Throws an alert “Please activate membership Pro before activating this plugin. Why is that. How many memvership pro plugin came with the theme
"I am trying to install “Frontend Editor Add-On for LearnPress” and am getting an error message saying my purchase code is invalid
trying to install “Paystack Addon For Learnpress” and same error of invalid purchase code
Hi,
1. You can contact the custom side here https://thimpress.com/wordpress-theme-customization-services/
2. It is shortcode for paid membership pages.
3. Please refer to the article https://help.thimpress.com/hc/articles/2/7/21/how-to-activate-plugin-learnpress-paid-membership
4, 5. add-on is not included in the theme, if you want to use it you need to buy it.
Thanks.
Assist with the link to purchase paystack. Thanks
I was reading the documentation and it says this is an add-on for south african currency. My user country is based in west Africa we use naira
how do i stop this messages building up in my error_log “[23-Mar-2025 12:22:53 UTC] get_instructor_statistic: The user is not Instructor “
how do i locate this file “eduma/learnpress/global/form-register.php.”
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
i just discovered no child theme came with my files. I need to do some custmization myself please!. You guys really take alot to respond to query. This is not good.
i am unable to chnage logo for my website. Still showing the default logo. I am not really enjoying your theme. I think i need a refund. Your support is just too slow. So many issues to attend to.
i also use elementor tool kit but the logo is seen as icon. I want a situation i can upload an image not an icon
Hi,
- When you install the theme, please go to Eduma => child theme => activate child theme to use.
- Please check again, go to thim elementor kit => header => edit
- Please create a ticket on the forum so we can check for you.
Thanks.
how do i disable the sidebar that shows on the right of the lp-courses page. I do not need sidebard i need full page width even after i changed the page template to elementor full width it still shows sidebar
also how do i disable breadcrum on pages
Hi,
- You can go to Appearance => widget => sidebar courses => edit. or if you edit the page with elementor you can go to Appearance => all template => archive course => edit
- Please edit page => Featured title area => custom title and subtitle => edit https://prnt.sc/p0k9i78-0kaX
Thanks.
Breadcrum still shows even after disabling it.
Also I discovered changes I make on the elementor template for single course page don’t take effect . There is a place to change button text but it’s not working
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
I need for each order of woocommerce to have these data of each student ( even if multiple students fir each order) : name,surname, email. Is that possible?
Hi,
You can go to Woocommerce => order to see which courses/products students have purchased. Then you can see at order: student’s name, email https://prnt.sc/vaWSwLBRs7xZ
Thanks.
so eduma permit to insert also multiple students for each order and quantity discounts too, right?
Hi,
Currently, learnpress does not have coupons. If you use woocommerce or upsell, you can use coupons. As for orders, if you want to add multiple students for each order, you can only add orders manually.
Thanks.
with quantity discount I mean to be able to use a plugin like that https://wordpress.org/plugins/woo-discount-rules/ to have quantity discounts, and yes, I would like to use woocommerce with coupons too. What do you mean with “add orders manually”? Do you mean that I should call the cleint or send an email to know the name and emails of the students or ask to write them into the notes?
Hi,
Sorry, We don’t have that feature now.
Thanks.
really EDUMA is not compatible with this plugin ? https://wordpress.org/plugins/woo-discount-rules/
Hi,
Sorry, it is woocommerce add-on, if there is any problem please contact woocommerce.
Thanks.
Hi, can you tell me what domain I have associated with my theme purchase? I can’t figure out where to change it.
Hi,
Sorry, do you want to activate the license to a new domain?
Thanks.
Hi, I like the theme, Can I able to use the PhonePe payment gateway in Theme and Flutter Mobile Apps?
Hi,
Sorry, our payment uses in app purchase via chplay and app store
Thanks.
does it works with php 8.4?
Hi,
it works with PHP 8.4. you can check again.
Thanks.
I see that you are dividingthe events between past events and upcoming events, nice! why not do the same with courses? dividing the future courses automatically from the past courses. to give the opportunity to sell easily and divide automatically the webinars too and not only registered courses.. is that possible, if yes, how?
Hi,
Sorry, we don’t have feature like event overflow yet. currently courses page can filter through these options https://prnt.sc/KPFLDyCR82Eh, you can refer to our demo.
Thanks.
ah yes, it is the normal sorting of woocommerce.. https://prnt.sc/KPFLDyCR82Eh
Hi, I would like to download and install this theme again as I want to use but I’m having this error – The package could not be installed. No valid plugins were found. Plugin installation failed. I have purchased it back them. Thanks
Hi,
Sorry, if you install theme, please go to Dashboard => theme => add new => please follow the instructions and check again https://docs.thimpress.com/eduma/installation/
Thanks.
Hello…there is no plugin folder in the eduma theme i just purchased
Hi,
Please go to Dashboard => eduma => plugin => activate the plugin you need.
Thanks.
Hello, i want to import this landing page: https://eduma.thimpress.com/demo-main/landing-page-for-online-course/. I follow your guide: https://thimpress.com/knowledge-base/import-eduma-landing-page/, but i can not see the landing page there (Elementor). Where is the landing page?
Hi,
You can refer to the article https://help.thimpress.com/hc/articles/2/5/19/how-to-import-eduma-landing-page
Thanks.
ok i found it, i want that the landing page is the hole theme, Not only in the site, so i have 2 menus at the moment, please check also this screenshot: https://drive.google.com/file/d/1RRJRH11vAHlUay-u5mhPxsj9XEWHXHmq/view?usp=sharing . How can i change this?
Hi,
Please create a ticket on the forum so we can check for you.
Thanks.
when i click on the Support Site, i come to a 404 error page https://thimpress.com/forums/?envato_item_id=XXXXXX ?
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
Does the learnpress plugin has the ability to add extra field on user registration form? 2. Is this theme also compatible with other LMS plugin like learn dash?
Also I hope to use paystack. Do I have to buy the add on separately?
Hi,
you can add it and it will show only on profile page. Theme is compatible with LMS plugins. you can buy theme and use.
Thanks.
I thougth you have a dedicated plugin to display first name, last name and other user information i desire on registration form during signing up right?
Hello, its not working the lesons pages. i cant open the list or navigator inside courses menu.
https://prnt.sc/uq-jbpnKAE64Hi,
Please create a ticket on the forum so we can check for you.
Thanks.
Great, done.
Hi… Can I use content dip for every student? or its applied all students for a single course
Hi,
You can manually add course orders for multiple students. Or you can create a course for students to register/buy courses to study.
Thanks.
I did not mean that. I meant whether I can set the lesson access and completion time individually for each student or if I am required to apply the same settings to all students enrolled in a specific course or program. In the options, there is no choice to customize access for a specific student; instead, it seems that the settings must apply to all students enrolled in the course.
Hi,
Sorry, We don’t have that feature now.
Thanks.
Please I need to know before I make purchase. How flexible are the course details pages to customize using Elementor
Hi,
you can use thim elementor kit to edit single courses or courses archive. you can buy theme and use.
Thanks.
I will like a situation where I can customize the user/student registration form to include the following First name, last name, location, phone number. Is this possible with your theme
Hi,
We don’t have that feature now. You can contact https://thimpress.com/wordpress-theme-customization-services/
Thanks.
Why can’t I upload my logo in jpeg or png format? Must it be svg
Hello, I’m contacting you because I purchased your theme and I’m encountering two problems. My site is in French, but on the profile page, which is a shortcode, I find untranslated words that I would like to translate, such as ‘Total Course’ and ‘Published Course’.
Similarly, for the mobile nav footer, I can change the order but I can’t rename them. Could you please tell me how to change these two things?
Thank you in advance.
Hi,
Please create a ticket on the forum so we can check for you.
Thanks.
How can I change the default archive course template from “Archive Course Grid” to another template? I can’t find where to change it.
Hi,
You can use elementor kit to edit the courses archive page.
Thanks.
I created an archive course page with multiple languages, but when I added other language versions of the archive course in Thim Elementor, switching to a different language still doesn’t display the correct language for the LearnPress course page. Is there a way to make Thim Elementor templates fully multilingual?
Hi,
Please create a ticket on the forum so we can check for you.
Thanks.
Also what happens when users click on my video. I do not want them leaving the website to YouTube. Will the videos be locked inside the theme. How does it work?
Hi,
Sorry, you are referring to the video attached to the page or lesson, quiz. Please be more specific about the problem. Or create a ticket on the forum so we can check for you.
Thanks.
My courses are in video format stored in YouTube. Does the theme allows this videos. Can it be embedded so the user doesn’t need to be redirected to YouTube web
Hi,
You can embed iframe code into lesson, courses, so users can view it.
Thanks.
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