13006 comments found.
Hi there. I have a regular license for Ronneby. Do I need to renew my support to download the latest version of WP Bakery plugin (JS composer)? Thanks
Hello Stevesideas!
No, you don’t. The next update of the theme will include the latest version of the WP Bakery plugin. Or you can write to us here and we will provide the plugin earlier.
Best regards,
DFD Support Team
In the new version of Visual Composer, dfd_info_banner and dfd_facts stopped working. Is there any way I can fix this without having to rewrite everything? There’s just a lot of layout related to these elements… Thank you!
Hello Skydull!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Hello, I would like to add some custom fields into the billing section of the checkout page. I tried all kind of hooks, but the fields are not being displayed. Could you please help me with that? I believe that the current billing section is being ‘forced’ and no additional fields are supported. Could you please guide me through with this small update? Thank you
Hello Mesa!
Write to us here . Please describe in more detail what fields you are trying to add. Also describe how you are doing it.
Best regards,
DFD Support Team
I have purchased 2 Ronneby themes and also purchased extended support. I can’t get into your system or get ahold of anyone to help me. We are experiencing several issues with your theme. My company is completely frustrated and needs help.
Hello Iamdouglas!
Could you please contact us via Envato contact form.
Best regards,
DFD Support Team
hello, i have a problem with the theme. i can see the errors through the error log , the errors are below
Warning: scandir(/mnt/Storage/www/html/goldmarket/wp-content/uploads/fonts/0QI6MX1D_JOuGQbT0gvTJPa787weuyJDmKxemMeZ.woff2): Failed to open directory: Not a directory in /mnt/Storage/www/html/goldmarket/wp-content/plugins/ronneby-core/inc/redux_extensions/extensions/custom_font/components/custom_font_validator.php on line 145
Warning: scandir(): (errno 20): Not a directory in /mnt/Storage/www/html/goldmarket/wp-content/plugins/ronneby-core/inc/redux_extensions/extensions/custom_font/components/custom_font_validator.php on line 145
Warning: foreach() argument must be of type array|object, bool given in /mnt/Storage/www/html/goldmarket/wp-content/plugins/ronneby-core/inc/redux_extensions/extensions/custom_font/components/custom_font_validator.php on line 147
Warning: Cannot modify header information – headers already sent by (output started at /mnt/Storage/www/html/goldmarket/wp-content/plugins/ronneby-core/inc/redux_extensions/extensions/custom_font/components/custom_font_validator.php:145) in /mnt/Storage/www/html/goldmarket/wp-admin/includes/misc.php on line 1438
Warning: Cannot modify header information – headers already sent by (output started at /mnt/Storage/www/html/goldmarket/wp-content/plugins/ronneby-core/inc/redux_extensions/extensions/custom_font/components/custom_font_validator.php:145) in /mnt/Storage/www/html/goldmarket/wp-includes/functions.php on line 7137
Warning: Cannot modify header information – headers already sent by (output started at /mnt/Storage/www/html/goldmarket/wp-content/plugins/ronneby-core/inc/redux_extensions/extensions/custom_font/components/custom_font_validator.php:145) in /mnt/Storage/www/html/goldmarket/wp-admin/admin-header.php on line 9
What can i do?
Hello Mediascape!
Could you please get in touch with us via ticket here and clarify the WP and FTP access details?
Best regards,
DFD Support Team
I want to make some changes in my website, and like to quote a designer – developer to do it. Who can I contact?
Dear customer service,
I would like to use the Ronneby theme again, but I cannot activate it. It says: “One registration per website”. But I cannot remember which site I installed the theme on. Could you possibly unlink the license so that I can install it on my new website?
Kind regards,
Hello Dimaan!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
Hello , I have this theme I am unable to activate it. Could you please help? if this code is used anywhere please de-activate it.
Hello Nikhilmishra!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
Hey, im planning to buy this theme. Can you tell me if its possible in interior design demo on gallery section to remove clickable images. I need only images as gallery and not post
Hello Sandi!
This way, they can be replaced with just pictures, but there will be no text either.
Best regards,
DFD Support Team
Can I ask does the side by side content module still work? As the layout seems to be really messed up when I try it?
Hello Advantagepoint!
Please send a link to the page so I can check it out.
Best regards,
DFD Support Team
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Hi, I’ve been having an issue with the pricing tables module that are specific to Ronneby theme. Basically as I add in features the whole section resets after I save to just 2 features. I’ve gone and updated visual composer and the theme and have tried deleting and re-adding so am at a loss, why it’s allowing me to add in the rest of the features but not saving?
Hello Advantagepoint!
Could you please get in touch with us via ticket here and clarify the WP access details? And also provide a link to the page where these problems occur. It is advisable to indicate in the screenshots the options that are not saved.
Best regards,
DFD Support Team
Hello, I need to fix the home page of the cateringcobrizo.es website, which has been misconfigured from the start. Best regards and thanks for your attention.
Hello Escuela!
I see several errors on the main page.
Could you please get in touch with us via ticket here and clarify the WP access details?
Could you please provide more details about the fixes?
Best regards,
DFD Support Team
I can’t access it in any way, not with a registered account, not with creating a new ticket, not with the purchase code. Can you tell me how to access it to create a ticket? Thank you.
Could you please contact us via Envato contact form.
Hello i have the ast version of the theme, and when active comments on pages, doesn’t work.
Hello Leakaufman!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Hi, how can I customize the link of a portfolio item, so that the whole image is clickable and not just the link on top of it. thanks,bests!
Hello!
This can most likely be done with custom CSS code. Please create a request here and provide a link to the page where this element is displayed. And also provide access to the admin panel of the site.
Best regards,
DFD Support Team
Hello, I’m looking a feature that would turn an single menu item in to a button (add background etc) Is there an option to do it? Kind Regards Marcin
Hello Mhlavi!
Yes, this can be done. You need to add a custom class “button” (without quotes) in the menu item settings. Or you can add any class you like and then write styles for it yourself. If you can’t do it yourself, write to us here. Provide a link to the site, access to the admin panel and describe in detail what exactly you want to do.
Best regards,
DFD Support Team
Hi. I want to remove my purchase code from a website I no longer use and that used not longer available.
Thanks in advance for your help-
Best regards Dany
Hello Alexisdany!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
Hi. Thanks for responding. I can´t sign in with my purchase code.
Hi again. As mentioned i pasted my purchase key and the system doesn´t allow me to get i and post a request.
Could you please contact us via Envato contact form.
Best regards,
DFD Support Team
Thank you very much. I just answered.
The response was sent to the email address.
This is a pre-sale question.
When I purchase the theme, do I get the rights to use all the images and icons that I see on the demo pages?
Hello Sternem!
All images were not purchased for distribution. Therefore, you will have to buy the images yourself. All icons were used from free resources – you can use them.
Best regards,
DFD Support Team
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Hello Lavanguardiallc!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team
Hello,
I purchased the Ronneby 3.0 theme and created a nice website with the boxed porfolio preset all is working except that the WP Bakery doesnt see the files I uploaded to the media gallery and cant use them. It allows to use only the preset pictures that came with the theme. Any idea how to make my pictures work with this theme ?
Hello Evstatievae!
Could you please get in touch with us via ticket here and clarify the WP access details? And also provide several links to the images that you have uploaded and cannot select in the builder modules.
Best regards,
DFD Support Team
Hi, How can I deactivarte a regular license. Because I had an error in WordPress and I have to start from Zero the design of my homepage? Thanks
Hello!
Could you please get in touch with us via ticket here and clarify the WP access details and purchase code?
Best regards,
DFD Support Team