336 comments found.
How do I change the “Read More” text in the Event List Widget?
Hello,
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Prowess Core plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Qode Interactive
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There is a vulnerability in the included version of WPBakery. When will the next theme update occur?
Hello,
At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Good looking theme indeed. This is weird but i can’t find how to switch mobile menu from left to right in ‘Prowess Options>Mobile header’
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thanks, i will do thanks.
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Nice Templates
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Good afternoon. The “Meet our strongest team” block stopped working for some reason. When clicking on a team member, we get to the Home page: https://volgadanceacademy.com/ Why is this so? What should I do to get to the instructor’s description? Why does your demo version of https://prowess.qodeinteractive.com/ also take us to the Home page? Is this a bug?
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center, or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.
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Hi,
The grid line colour does not change when I select the first main colour.
https://prnt.sc/j4k7qLog3TrN https://prnt.sc/TrpoChiMFUSdPlease help.
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hi everyone, Please can anyone share here the timetable ID shortcode please? I cant find it. Many thanks Pedro
Hello,
In case you need assistance with this please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I have a problem: how do I remove this from the code?
<meta property=”og:image” content=”https://prowess.qodeinteractive.com/elementor/wp-content/themes/prowess/assets/img/open_graph.jpg”/>
I installed the Yoast SEO plugin and added images everywhere I could, but when I share the link via Viber and other apps, it still shows the image from your server. The wp-open-graph plugin is not working.
How can we fix this issue?
Hello,
The demo Open Graph image is added to Prowess Options >> Social Networks. You can upload your own image there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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there is an issue with the code.
' This code was already used to register another domain. Please deregister your code there so that you can use it for registering here. 'The Support centre is saying I have the invalid code.. I bought it from here.. copy and paste from ThremeForest. Whats goinng on?
Hello,
Thank you for reaching us!
Your purchase code was already registered. However, since the website it’s registered on isn’t using Prowess theme anymore,we have deregistered the purchase code for you. You should be able to register the theme now.
When submitting a ticket please make sure to fill in the form as shown in screenshot screenshot). First enter your purchase code, then select the profile (in this case Select) and then theme.
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I am planing on puchasing this theme. Can you once again confirm wordpress compatibility (current 6.6.1) and php compatibility (up to which version)?
Best regards
Hello,
Thank you for taking interest!
The current version of the theme is compatible with the latest version of WordPress and with PHP 8.2.
Feel free to reach us if you have any additional questions.
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Hi, i used prowess theme and it’s good. i can open all the page with elementor but i can not open the home page with elementor . alreday uninstalled all plugin and after that try to open by elementor but it’s not opneing .please help and give me solution .
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hello, can I turn this theme into a one-page website? How do I do that? Thank you.
Hello, can I turn this theme into a one-page website (meaning, when I click on a menu button, the website scrolls down to the corresponding section of the button I clicked)? How do I do that? Thank you.
Hello,
This can be achieved with the theme. If you plan on using WPBakery page builder you can set up anchor sections and menu items by following instructions from this article and for Elementor you can set it up by following instructions from this link.
Feel free to reach us if you have any additional questions.
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Hello, I’m trying to submit a ticket, but when I do so it tells me that my purchase code is invalid, and I need to resolve an issue regarding the products section of the template.
Hi there,
Please submit a ticket at our Help Center by following this article or contact us through this email, if you are still having issue with submitting, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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Qode Interactive
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We are trying to update the Prowess Core plugin but it breaks some widgets on the site and displays html code instead. Can you help?
Hello,
When updating theme and bundled plugins we recommend following instructions from this article – How To Update A WordPress Theme And Plugins, and we also recommend updating via FTP.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
One more thing you should make sure is that your purchase code is registered in Prowess Dashboard. Theme Options, Shortcodes and Custom Post Types are now disabled if theme purchase code is not registered on live server.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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I just updated the theme to the latest version and it completely crashed my site and I need a resolution ASAP. Am I going to need to pay to renew support for this issue even though I did not cause it and it was caused by an error with the theme? See below for error:
https://www.dropbox.com/scl/fi/9se79gwshyxwheolcw9mm/Screenshot-2024-01-23-at-7.16.37-PM.png?rlkey=ez43zupnulynj5w2deuo2j1ej&dl=0Hi there,
We can see that your theme is supported, so we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Can you help me deregister my license since I need to use it on an updated site and where it is currently registered, my page was hijacked, so we are going to create it again on another domain.
I tried to enter a ticket but since it’s been a year since I purchased it, it doesn’t allow me to send it.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
It is also now possible to deregister purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
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WE just updated the theme to the latest version but video still are not playing. The sound is coming through but videos are blank. Tried disabling all plugins but still no good. Works fine if we enable another theme https://www.sbgireland.com/growing-gorillas/
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve also updated plugins listed there.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Qode Interactive
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Hi!
Will you ever update this theme again? I’m using the plugin menu editor pro but with your theme active I’m not able to add/rename roles names, the update button is always greyed. I’m only able to do that if your theme is not active. Can you help?
Thank you
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the next update will come out.
When it comes to 3rd party plugins, please understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. Unfortunately we haven’t tested this plugin with the theme so we cannot guarantee their compatibility.
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Hello, I am interested in purchasing the template, but I have several questions: 1. Can it be translated into Spanish? 2. Are you up to date with WordPress and PHP versions? I ask this question because it says that the last template update was in 2021. 3. Does it allow you to change the typography of the website?
These are the doubts I have at the moment regarding the squad. Greetings.
Hi there,
Thanks for taking an interest!
1. Yes it can, all our theme labels are translatable and you can read more about it here
2. The theme is compatible with PHP 8 however you should know that the theme will be updated as soon as possible as it is on our priority list.
3. Of course, within our theme options you do have the option to change the Typography and font styles.
We hope this helped and let us know if you have any additional questions.
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How do I insert the BMI calculator into a page? I can’t find any shortcode.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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