372 comments found.
Hi! I’m completely stuck: I’ve downloaded all the files (latest version), but I just can’t find the WPBakery Page Builder plugin. What am I doing wrong?
Hi,
WPBakery Page Builder 8.7.2 is already bundled with the latest theme version (1.6.0).
To install it please go to Appearance → Install Plugins
Install and activate WPBakery Page Builder (bundled with the theme)
This will ensure the correct version included with the theme is installed.
Feel free to ask for anything you need.
Kind Regards
Hi,
thank you very much for your feedback.
That’s exactly my problem: I just can’t find the plugin. Or do I have to upload the entire ‘proton.zip’ file? I’m completely lost right now, sorry.
Kind Regards
Hi,
Can you please reach us via email at info@neuronthemes.com? We’ll help you from there, as we use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind Regards
Hi, i’m not a developer or coder, but I found two issues with your theme:
1) CSS margin causing left shift In style.css (MODERN version, line 348-349), the following rule shifts the layout to the left:
<core.n-container > .row > .vc-row-inner > .vc_row,
.n-container > .row > .vc-row-inner > .wpb-content-wrapper > .vc_row {
margin-left: 0;
margin-right: 0;
}
As a workaround, I had to add:
.vc_row {
margin: auto !important;
}
I also had to manually add media queries to keep the row margins aligned with the footer across breakpoints.
2) WPBakery version mismatch, theme 1.6.0 should include WPBakery 8.7.2, but it still ships with WPBakery 8.5.
Could you please fix these issues?
Thank you.
Hi,
Thank you for taking the time to report these issues and for the detailed explanation. We really appreciate it.
1) CSS margin issue.
Thanks for bringing this to our attention. We’ve forwarded this to our development team and confirmed the behavior you described. The fix will be included in the next theme update so the layout aligns correctly across all breakpoints without the need for custom overrides.
2) WPBakery version
WPBakery Page Builder 8.7.2 is already bundled with the latest theme version (1.6.0).
If you’re still seeing version 8.5, it means the old plugin is still installed.
Please update it using these steps:
Deactivate and delete WPBakery Page Builder
Go to Appearance → Install Plugins
Install and activate WPBakery Page Builder (bundled with the theme)
This will ensure the correct version included with the theme is installed.
Feel free to ask for anything you need.
Kind Regards
Hi, on the portfolio page (masonry layout), am I able to use short videos instead of static images?
Hi,
Thank you for your patience, and I truly apologize for the very late reply. It looks like we missed your comment, and I’m really sorry it went unanswered for so long.
Currently, the portfolio page (masonry layout) doesn’t support using videos as featured images, so you won’t be able to add short videos there.
As an alternative, you could consider using GIFs for animated content—they work well in the layout and can give a similar dynamic effect.
Let us know if you need guidance on adding GIFs, and we’ll be happy to help!
Kind Regards
hey neuron themes,
just updated to proton 1.5 and wp bakery to the latest version. wanted to have my whole website in boxed version again. now all the website is full width in the desktop view, but i cant find a setting to change back to boxed website view. how do i manage this? thanks.
Hi,
Can you please reach us via email at info@neuronthemes.com? We can take a look at the issue and fix it.
Feel free to ask for anything you need.
Kind Regards
Hello! A few months ago you said in the comments you would be releasing an update soon. Is this still in the works? I have a client who recently purchased this theme, but it seems the WPBakery plugin is quite outdated, and we’re getting errors about incompatible WooCommerce templates. I appreciate it, thanks!
Hi,
Apologies for the late reply, we were not working over the weekend.
We’re sorry for any inconvenience this may have caused. We’re happy to inform you that we’ve just released an update for the Proton theme (version 4.5.0). This update includes the latest version of the WPBakery Page Builder plugin and ensures full compatibility with the latest versions of WordPress and WooCommerce.
You can update the theme directly from your dashboard using the Envato Market plugin:
https://envato.com/market-plugin/Feel free to ask for anything you need.
Kind Regards
Hello,
The “Load More” button for the Gallery is nowhere to be seen/found within the WordPress CPanel. This makes my site load extremely slowly, since the gallery wants to load all images at once. Please remedy this.
Thank you!
Hi @jadevalley,
We’re sorry for the late reply, we were not working over the weekend.
Can you please reach us via email at info@neuronthemes.com, we can take a look at the issue and fix it.
Feel free to ask for anything you need. Kind Regards
Hello, i’ve been trying to modify the mobile menu background, however even if i found this code in the comments, it does not work properly; yes it changes the background, but creates a frame, while the outside of the menu is still dark grey… Unfortunately my support expired and i customized the template very late.. can you help? teh code i used found in the comments:
@media (max-width: 768px) { .wrapper header nav ul { background-color: red !important; }
/Sub menu/
.wrapper header nav ul li ul.sub-menu {
background-color: red !important;
}
}Hi @andre28,
We’re sorry for the late reply, we were not working at the weekend.
Can you please reach us via email at info@neuronthemes.com, we can take a look at the issue and fix it.
Feel free to ask for anything you need.
Kind Regards
Hello 
i sent a couple of emails without getting a reply yet.. could you maybe check? Thank you!
Hello, any chance i can get a reply or help? or do i have to buy your support? it’s such a small issue
It is a real problem for my website that I have not been able to update WPBakery for almost two years now as any update since 6.9.0 whrecks the grid of my proton website https://www.bsights.de. Why have you not been able to fix this obvious problem within the theme??
Hi @phonoline,
We’re sorry for the late reply, somehow we forgot your comment.
Can you please reach us via email at info@neuronthemes.com, we can provide you with the latest version of the WPBakery Page Builder plugin.
We’ll also release a new update of the theme that will include the plugin’s latest version.
Feel free to ask for anything you need.
Kind Regards
Hi,
if I use any special characters in my tags names then it breaks the filter. I want to use ‘&’ in one of my tags for example, however it leads to the filter displaying incorrect posts and breaking the sorting.
Is there a fix for this?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
You can add special characters to the tag name, but avoid using them in the slug, as they can cause issues with filters. This way, you’ll still be able to use them in the name without breaking functionality.
- https://prnt.sc/ZeJtfxuvUikB
Feel free to ask for anything you need.
Kind Regards
Hi I’m running into an issue where the portfolio isn’t sorting correctly. Sent an email and message here on your profile that haven’t been responded to. What’s the best way to get in touch if my included support expired? Or is the only way I can get assistance on this issue is to purchase additional support?
Hi,
We’re sorry for the late reply, we’re on holiday and we’re working only part-time.
Please reach us via the contact form in our profile, or via email at info@neuronthemes.com
Feel free to ask for anything you need.
Kind Regards
Hi thank you for the reply but I’ve done both of those with no response. Sent both a message here on your profile and to that email address on August 4th with no reply. Will resend now just in case it didn’t go through. I appreciate your assistance.
Hi,
We’ve already responded to your email, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
Hi re-commenting here since the direct emails haven’t been responded to. Hoping this gets routed correctly. I sent an email to Amar on 8/20 and then followed up on 8/28 with no response. Can this be looked into? Thank you!
Hi,
Sorry for that, somehow the email was moved to the spam folder, the support team has already checked your email and responded to it, they’ll help you solve the issue.
Feel free to ask for anything you need.
Kind Regards
Re-commenting here again in case I’m in spam again to hopefully get a response as my last 2 emails over the past few weeks have not been responded to.
Hi,
I apologize for the oversight and any frustration this may have caused. We just sent you an email regarding your concerns. For quicker assistance, we recommend reaching out through our support system, as you’ll receive a faster response there.
Thank you for your understanding!
Feel free to ask for anything you need.
Kind Regards
Just sent another response. Please let me know if you didn’t receive. I would use the support system but unfortunately that support is paywalled, so I can’t use it.
We’ve received it and responded to your email, please check it
Hi I sent another response over a week ago and am posting here to hopefully get a follow up. Could you clarify a rough expectation on when the developer will follow up?
Hi,
We’re sorry for the late reply, somehow we missed your comment.
The support team has responded to your email and gave you instructions on how to update the Proton theme to the latest version, can you please check it?
Feel free to ask for anything you need.
Kind Regards
Thank you for the reply. I just responded and posting here to hopefully make sure the messages continue to be seen.
Hi can I can get an update on this? Emailed a week and a half ago and haven’t heard back.
Following up since I haven’t received a reply in weeks. Can someone look into this?
Hi,
We sincerely apologize for any inconvenience caused and want to assure you that we’ve responded to your email and provided a detailed explanation about how the masonry layout works, including its behavior in responsive modes. As mentioned earlier, the masonry layout dynamically arranges posts to minimize gaps, which may lead to an order that appears inconsistent, particularly on smaller screens.
We’ve also offered alternative solutions, such as switching to a grid layout for responsive views, to address your concerns. Please check your inbox (and spam folder, just in case), and don’t hesitate to reach out if you have further questions or would like us to proceed with the proposed adjustments.
Feel free to ask for anything you need.
Kind Regards
Hi commenting here after sending the email since that appears to be the best practice to ensure messages don’t slip through the cracks. Emailed the other day to note that the fix above unfortunately broke the styling on the page pretty significantly. The grid goes wider than the screen on resizing, the h3 fonts changed size, and the height of the cells change on resize leaving gaps thousands of pixels tall.
Commenting out the CSS and JS on the proton settings doesn’t revert my site back to where it was before, so I’m not sure what else may have been changed / added (?). And lots of the CSS added appears unrelated to the grid change, so I’m not sure why this additional CSS was added, which now creates confusing code conflicts.
It would be helpful to know where the additional changes were made so I have the ability to comment those out while you work through this, why the additional CSS unrelated to the grid was added, and a fix for the style changes that broke the portfolio block currently.
Thank you!
Hi,
Sorry for the late reply, we were not working at the weekend.
Yes, we’ve received your email and the support team has already responded to it, please check your email and respond to it.
Feel free to ask for anything you need.
Kind Regards
Hi thank you for the reply. I did not receive a reply to my latest email, so I’m not sure if perhaps this was mistaken for a different case. I sent mine on 1/13.
I’ve just checked it it says that the email has been sent, but I’ll send it again.
Hi I sent a response a week ago and haven’t heard back. Can you look into this? The changes broke my website and need a little more urgency with the fix.
Hi it’s been nearly a month now since I receive an update and my website remains broken. Can you provide an update?
Hello.
How to update WP Bakery plugin?
We are stuck to an older version that apparently does not work with php8.
Best regards
Never mind. Found a way. Disabled it and installed from appearence > install plugins
Hi,
Very glad to know, if you still need help with anything, please reach us via the contact form in our profile.
Feel free to ask for anything you need.
Kind Regards
In the menu of the admin area of Wordpress, the part of the theme (current version) where I can make settings is suddenly missing. Do you have any idea where this section has gone – and, above all, how I can get it back?
kind regards PAT
Hi,
Please go to Dashboard > Appearance > Insatll Plugins and check if you’re missing any of the required plugins, if you install and activate all of them, the Porton Options will be back on the dashboard, please check the attached screenshots.
- https://prnt.sc/xwXXCYpY33lC
- https://prnt.sc/wanduiwxVnld
For more, please reach us at our support system or via the contact form in our profile.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi, is it possible to block Google Maps Javascript?
Hi @boogie_woogie,
With the Proton theme, it is indeed possible to restrict or block certain JavaScript functionalities, including the Google Maps JavaScript. By implementing custom scripts or configurations, we can ensure that the Google Maps JavaScript is disabled on your website. This can be particularly useful if you have privacy concerns or any other specific requirements regarding the use of Google Maps on your platform.
Feel free to ask for anything you need.
Kind Regards
hello,
is it possible to display a video in a project page?
Hi @VirtuHouse,
Absolutely, you can easily enhance your portfolio by embedding videos. Including dynamic visual content like videos can significantly enrich your portfolio and make it more engaging for viewers. To embed videos, you can utilize various platforms such as YouTube, Vimeo, or even directly upload video files. Simply grab the embed code from the respective video platform and paste it into your portfolio editor. This will seamlessly integrate the videos into your portfolio, allowing visitors to watch your work in action and gain a deeper understanding of your capabilities. Moreover, by strategically placing these videos alongside your project descriptions, you can effectively showcase your expertise and highlight the value you bring to the table. If you need any assistance with the process or have any other questions, please feel free to reach out.
Kind Regards
Hi there, I am seeing : Google Maps JavaScript API has been loaded directly without a callback. This is not supported and can lead to race conditions and suboptimal performance. For supported loading patterns please see https://goo.gle/js-api-loading in the dev console. How to get rid of it? Thx and best, c—
Hi,
We’re sorry for the late reply, we were not working at the weekend,
Can you please reach us at info@neuronthemes.com. We will do our best to assist you with your concerns.
Feel free to ask for anything you need.
Kind Regards
After updating my WP Bakery plugin with the latest you provided (6.5.10) my website boxed state broke and it is now full width. Tried with other versions (6.9.0 and 6.11.0) but the problem persists. Installed 6.5.0 as it is the one that keeps the site intact but I want to be able to update to latest without problems. What should I do? Don’t have support as it expired but I haven’t asked for anything this far so if you can please help…
Hi,
We understand that your support has expired, but we want to assure you that we are still here to help. So please don’t hesitate to send us an email at info@neuronthemes.com. We will do our best to assist you with your concerns.
Feel free to ask for anything you need.
Kind Regards
Hello, I am considering to buy this theme. However, I cannot fully see the Demo – you have two, Modern demo and Dark demo – neither of them is working. At first I could see tha main page, but after clicking on some image, it ended on blank page. Now if I close the tab with the preview and open it again and go to Demo again, I see blank page with menu only or it navigates to 404. I tried Firefox and Chrome, both the same problem.
Hi,
Here are the links to reach our demos, make sure to follow them, as we’ve just checked the demos and everything loads alright.
- https://neuronthemes.com/proton/classic/
- https://neuronthemes.com/proton/dark/
- https://neuronthemes.com/proton/modern/
Feel free to ask for anything you need.
Kind Regards
Hi,
I updated my website to the newest version of Proton and have the same issue as described by user “gmashworth” regarding the loss of margins (pages are now full width), and I was wondering when the theme is updates to fix this issue or what the given solution was to solve this?
Thank you so much in advance and with kind regards, Martijn
Hi Martijn,
We’re sorry for the late reply, somehow we’ve missed your comment.
If you’re still facing the issue, please reach us via the conatct form in our profile so we can help you.
Kind Regards
I’m having a fatal error with this theme since my hosting went to php 8.0. Worpress is up to date, seems to be wpbakery plugin. Any help possible? Thank you
Hi,
Can you please reach us at our support system, or via the contact form in our profile?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need. Kind Regards
Has anybody else experience changes to their page layouts, having installed the latest WPBakery update? After updating, I’ve lost the margins either side of my pages (they now stretch to full screen) and I can’t seem to amend them. I’ve even tried to reinstall the theme, hoping it would reset the pages, but that hasn’t worked. I’d appreciate any ideas as to what has changed and how I can change it back. TIA
Hi,
Can you please reach us via the contact form in our profile? So we can take a look at what’s going on.
Feel free to ask for anything you need.
Kind Regards
I’ve sent you three email, two over the weekend and one today. It’s strange because it doesn’t seems to have effected the post or portfolio pages.
Please check your email now.
I contacted WPBakery and their response is below… I did email this to you also.
The issue can occur if the older visual composer (now WPBakery Page Builder) was modified by the theme author by customizing the existing elements and adding the new one’s. Now when you updated it, the customization made by the theme author was lost which causes the issue. You can check it with the theme author if there is any way to preserve the customization done by him with the latest version, so that such an issue can be avoided at your end.
My friend, I left this comment 11 days ago, I responded to your email 11 days ago and I paid for another 6 months of support yesterday and sent a support ticket yesterday. The theme needs updating so it corrects the issue with the latest WPBakery update. Please.
Hi,
Sorry for the late reply, somehow we’ve missed your comment.
I’m seeing that the support agents have already solved the issue you were having.
Feel free to ask for anything you need.
Kind Regards
