8685 comments found.
Recent Masterstudy update has changed my products prices to $0.00 FREE for purchase. How can I get the old version. I need urgent help asap to rollback to previous version.
Hi again,
Please note that millions of users update the theme, so a rollback isn’t possible on our end. However, you can revert to a previous version using a rollback plugin. We always recommend backing up your site and testing updates on a staging environment first.
All updates are thoroughly tested, so please ensure your theme and plugins are fully up to date before troubleshooting.
Best,
After the last update, I can’t access the course to manage students, it loads a blank page! I can’t add new students here and I can’t see the old ones!
Hello,
Please make sure that your theme and plugins are updated to their latest versions. Once updated, kindly resave the permalinks.
If the issue persists, try troubleshooting by deactivating any third-party plugins, including any caching plugins, to identify the cause.
Let us know how it goes!
Best,
Hi there, I have a problem for 2 days. When a student add a course to cart, price turns to 0. When I list courses no mistake. But in cart prices are 0 only.
Hello there,
Please note that all updates are thoroughly tested. Before troubleshooting, ensure your theme and plugins are fully up to date.
Best regards
Hello,
Thank you for your suggestion!
You can submit it to the feature request board – https://stylemixthemes.cnflx.io/boards/masterstudy-lms
Best regards
its already there voted tooo but when?
PLEASE IMPLEMENT MULTI CURRENCY SUPPORT ITS A MUST NEEDED THING
Hello there,
Thank you for the request.
Other users have already voted for this feature request, you can vote too! Your support matters – https://stylemixthemes.cnflx.io/boards/masterstudy-lms/16206
Have a good day!
Voted and WAITING…. but when will you start working on it? as its very much needed feature for online course platforms you guys know this right?
Hello,
Thank you for your vote! We truly appreciate your feedback, and this feature is definitely on our radar for future improvements.
However, I can’t provide an exact timeline at the moment. Rest assured, we’re continuously working to enhance the platform.
But if you want this functionality immediately, I can transfer your request to the Customization department (hello@stylemix.net) which offers this kind of service for a reasonable fee.
Best regards
Hello,
After the latest update, several issues have arisen on our client’s website.
The “User Enrolled Courses” page does not display any courses on mobile devices; instead, it only shows a loading indicator. This is an urgent matter, as none of the students can access their courses. Additionally, the browser console log reports the following error on this page:
stmLmsStartTimers is not defined
Moreover, the following request takes approximately 12 seconds to complete:
wp-admin/admin-ajax.php?action=stm_lms_get_user_courses&offset=0&nonce=50a66fd650&status=all
Please investigate and resolve this issue as soon as possible.
Best regards,
Hello,
Sorry to hear about the issues!
Please ensure that your theme and plugins are updated to their latest versions.
Once updated, kindly resave the permalinks. If the issue persists, try troubleshooting by deactivating any third-party plugins, including any caching plugins, to identify the cause.
Let us know how it goes!
Best
Hi, some PreBuy questions, - Can I create questions by category? - and then create quizzes only with a defined Number of questions from selected category, i.e. Cateogry1 has 10 questions and Category2 has 6 questions, then I create a Quiz with 10 question, 6 random questions from Category1 and 4 randome questions from Category2. is it possible? -Can I Import Quizzes and Questions from csv File?
Hi!
Thank you for your questions!
Yes, you can create questions by category. While selecting questions, you have the option to search by category and include them accordingly. Additionally, you can enable the automated question randomizer for a more dynamic quiz experience.
Feel free to explore the backend by selecting any demo and clicking the “Backend Demo” green button at the bottom right. Here’s the link: https://masterstudy.stylemixthemes.com/classic-lms-elementor/home-page-two/
Currently, there’s no direct option to import questions from a CSV file. However, since questions are stored as a custom post type, you can use WordPress’ import/export tool to transfer questions between MasterStudy LMS websites.
Best regards
Another Question, Te instructor Can Track the Student Progress and Quiz attempts and results?
Hello there,
Thank you for the request.
The instructor can view student results, with the last attempt’s quiz score being recorded.
Best regards
I Found a BUG in the recently updated STM Options theme setting; Here it is: Under the Typography – on the Menu font selection there is Font Weight & Style if we select say Bold 700 this applies to entire website body text style…. i tried to change it and when it changes it applies to entire body font text… Please investigate and fix.
Hello there,
Thank you for reporting this!
I couldn’t replicate the issue on my end. Please ensure that your theme and plugins are updated to their latest versions. If the issue persists, try troubleshooting by deactivating any caching plugins to see if they might be causing the problem.
Best regards
no caching plugin enabled
Hello there,
Sorry the troubleshooting steps didn’t help. How is it going now? Please let us know, were you able to resolve the issue?
Thank you
HERE IS ANOTHER ERROR
Here is the another ERROR
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, MasterStudy LMS – Online Courses, eLearning PRO.
First, visit your website (https://www.xxxdomain.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.xxxdomain.com/wp-admin/admin-ajax.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://www.xxxdomain.com/wp-login.php?action=enter_recovery_mode&rm_token=car0Ac57CTtelj2Vy9J0R4&rm_key=qTxocKwUNrdvYXLy4z0thJTo keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.7.2 Active theme: Master Study Child (version 3.0) Current plugin: MasterStudy LMS – Online Courses, eLearning PRO (version 4.5.3) PHP version 8.2.27
Error Details
An error of type E_ERROR was caused in line 39 of the file /home/xxxx/domains/xxxdomain.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/includes/pro.php. Error message: Uncaught Error: Class “MasterStudy\Lms\Pro\addons\assignments\Assignments” not found in /home/xxxx/domains/xxxdomain.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/includes/pro.php:39 Stack trace: #0 /home/xxxx/domains/xxxdomain.com/public_html/wp-includes/class-wp-hook.php(324): {closure}() #1 /home/xxxx/domains/xxxdomain.com/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters() #2 /home/xxxx/domains/xxxdomain.com/public_html/wp-content/plugins/masterstudy-lms-learning-management-system/includes/actions.php(23): apply_filters() #3 /home/xxxx/domains/xxxdomain.com/public_html/wp-includes/class-wp-hook.php(324): MasterStudy\Lms\Plugin->{closure}() #4 /home/xxxx/domains/xxxdomain.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #5 /home/xxxx/domains/xxxdomain.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /home/xxxx/domains/xxxdomain.com/public_html/wp-settings.php(559): do_action() #7 /home/xxxx/domains/xxxdomain.com/public_html/wp-config.php(108): require_once(’/home/u19885805…’) #8 /home/xxxx/domains/xxxdomain.com/public_html/wp-load.php(50): require_once(’/home/u19885805…’) #9 /home/xxxx/domains/xxxdomain.com/public_html/wp-admin/admin-ajax.php(22): require_once(’/home/u19885805…’) #10 {main} thrown
i updated the complete child theme and theme files and plugins manually, i found that when ever the auto update notification alerts on the dashboard i click it but it failed to update every time, now i manually updated and it fixed…
I think auto update has some issues please check at your end too…
Hello,
We’re glad to hear that the issue is resolved! We’ll look into the auto-update issue on our end as well.
Best regards
hello, Can somebody answer my mail please ? Thanks
Hello
Could you please clarify which email address you sent the message to? Or did you submit the request form through your ThemeForest account?
Thank you
i sent mail for customization at this address hello@stylemix.net
Hello,
Sorry for the delay. Customization requests can sometimes have a queue, but I believe you should receive a response soon.
Best,
Hi, after the last update, the courses products stop appear in the woocommerce products even after updating the Product lookup tables
Please ensure that your theme and bundled plugins are updated to the latest versions.
Let me know how it goes!
I checked multiple times everything is up to date
Alright in this case please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case directly on your site.
Kind regards
Hello,I sent email as you said but not getting any response yet
Hello
Sorry for any confusion! I realize my previous response wasn’t helpful. Let me correct and clarify things for you.
After the latest update, the way WooCommerce products work has changed. Previously, when a student purchased a course through WooCommerce checkout, it appeared in a separate tab on the dashboard, displaying all MasterStudy courses.
However, this feature is no longer available, only WooCommerce products are shown there now. Please note that MasterStudy courses can still be sold directly through WooCommerce without the need for duplication.
Best regards
I believe there was a misunderstanding. Typically, LMS courses appear as products in the WooCommerce product list within the admin panel. However, after the latest update, the courses no longer appear in the product list.
I mentioned this issue in my previous email and have also provided the website credentials for you to check. Please let me know if you need any further details.
Looking forward to your response.
Can’t add the course when i we try to add the course with “Add New Course” page goes blank
Hello,
Please ensure that your theme and plugins are updated to the latest versions. After updating, resave the permalinks.
Also, check the console and server logs to see what errors appear when opening the “Add New Course” page.
Let us know what you find!
Has a third-party video hosting services like https://bunny.net/ to protect videos been implemented? My instructors create custom videos for their clients and wouldnt want them to be public…
Hello!
Thank you for reaching out with this question! Unfortunately, there hasn’t been any progress with Bunny.net at this time. However, instead of using public URLs, you can securely embed videos using iframe codes with access control, which helps restrict access and keep your content protected.
Have you had a chance to try this method? I’d love to hear your thoughts.
Best regards
When a course is sold, can the payment be sent directly sent to each instructor without admin interaction? We do not take a percentage of the sales and would prefer the payment from a student go directly to each individual instructor.
Hello there,
Thank you for your request!
You can increase the payout percentage in the settings. Please refer to the screenshot for guidance.
Have a good day!
I see the website course loads very slow and the certificate builder has issues with image on certificate if i place image on the certificate its not saving, and when i checked the load issue with chrome console i found one file referenced but its not found on the plugin folder this is the url:
wp-content/plugins/masterstudy-lms-learning-management-system-pro/assets/js/certificate-builder/qrcode.min.js?ver=4.5.3
there is no such file exists and the theme tries to referance or calls that file, which makes the course page lods very slow looking for that file, please check and fix the issue.
Hello,
Thank you for bringing this to our attention!
It sounds like the missing qrcode.min.js file is causing the course page to load slowly due to repeated attempts to reference it. Additionally, the issue with saving images in the certificate builder may be related.
To troubleshoot:
1. Ensure all plugins and the theme are updated to the latest versions.
2. Clear the website and browser cache to check if the issue persists.
3. Manually check the plugin folder (wp-content/plugins/masterstudy-lms-learning-management-system-pro/assets/js/certificate-builder/) to confirm if the file is missing.
4. Check for console errors in Chrome DevTools to see if there are other missing dependencies.
If the issue persists, I’ll escalate this for further investigation.
Looking forward to your update!
i tried downloading the plugin folder the file even don’t exist there, that means its not in your provided plugin folder, please recheck everything once again at your end and fix the issues like these at the first place.
I regularly update everything when ever i get a notification, but missing files never get updated dont know why, you investigate it at your end why it failed?
is there a way to hide category and level during course creation?
Hello
Thank you for the request.
Yes, you can leave them empty, see the screenshot – https://www.awesomescreenshot.com/image/53317383?key=5ea8abec3b1ca5749ff008b66f1551e2 This will prevent them from being displayed.
Best regards
is Recurring subscriptions something additional I have to pay for after purchasing this theme? I create subdomains for my courses. Would I have to buy additional licenses or is one ok?
Hello,
Thank you for reaching out!
No, you don’t have to pay anything extra. For subscriptions, you can use Paid Memberships Pro (PMPro). It’s free, and MasterStudy has a seamless integration with it.
Regarding the license, there’s no need to purchase additional ones. A single license is sufficient for use in a multisite setup across all subdomains. You only need to activate it on the main domain, and it will work for all subdomains.
Hope this helps! Let us know if you have any other questions—we’re happy to assist.
Best regards,
Is there any way to sell internationally? multi currency… with the feature to change the currency based on the location the students from? i found some plugins that works with woo commerce but those will not work with master study… any solution? please guide me.
Hello there,
Thank you for the request.
Unfortunately, MasterStudy LMS doesn’t support multicurrency. However, you can vote for this feature on our request board >> https://stylemixthemes.cnflx.io/boards/feature-requests/16206 as we prioritize popular ideas for future updates.
MasterStudy works with WooCommerce. Please enable WooCommerce Checkout instead of MasterStudy Checkout to explore WooCommerce-related options. I hope this works for you, but please note that we haven’t tested it ourselves.
Alternatively, if needed, our customization team can tailor the theme and plugin to your requirements for a reasonable fee. You can reach them https://stylemix.net (please note they operate separately from our main team).
Have a good day!
i requested the feature please try to implement it, there are so many people waiting for multi currency feature…
I use woocommerce for checkout and now the payment method not showing, it shows label: Please configure payment methods…
i fixed this by adding the woo commerce checkout short code, it was using the old checkout page, i think you need to update the documentation with clear instructions how to configure this with woo commerce… its not available in the documentation. anyway i fixed this…
Hello there,
Thank you for sharing your solution! It’s great to hear that adding the WooCommerce checkout shortcode resolved the issue.
We truly appreciate your feedback regarding the documentation. I’ll pass this along to our team so we can update it with clear instructions on configuring WooCommerce checkout.
If you have any other suggestions or need further assistance, feel free to reach out.
Best regards
I updated the woo commerce to Version 9.7.1 and it says Your theme (Master Study Child version 3) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. My LMS eLearning PRO Version 4.5.3 Basic WP LMS Version 3.5.18
Hello,
Thank you for reaching out.
The warnings you see are from WooCommerce and don’t impact your website’s functionality. Since WooCommerce updates frequently—sometimes twice a week—its templates can become outdated in the theme, even if a theme update was just released. We don’t control WooCommerce’s update schedule, but the next theme version will include the latest template updates.
Best regards,
for child theme files as well?
