Hi,

This is a service customization and should not be applied to the theme for all users. Please implement all data in separate locations, considering different customer preferences. Therefore, we will not update it.

Regards, The JWSThemes Team

yes but this will help all the users will be lighter and faster the theme

Hi,

It involves data in different places, data integrity. So it is not applicable, not feasible.

Regards, The JWSThemes Team

Hi,

Thank you for your interest in StreamVid! I appreciate your due diligence before making a purchase. Here are the answers to your questions:

1. Demo Account, Live Video Meeting, or Recorded Video Showcase We do not provide demo accounts for security reasons.

Another option is the online demo available for preview. You can explore the frontend features there. Let us know how you’d like to proceed!
Demo Access Instructions:
Please use the following direct URL to access the demo:
https://streamvid.jwsuperthemes.com
For an enhanced experience with additional features, log in with a Platinum Plan account using the credentials below:
Username: emily
Password: user@1234

2. Video Player & X265 (HEVC) Support The theme does not natively use Plyr as the default video player. Instead, it uses a built-in custom player optimized for streaming.

Does it support X265 (HEVC)? This depends on the browser and device support rather than just the player itself. Some browsers may not support X265 playback natively.

Can Plyr be integrated? Yes, it is possible to integrate Plyr into StreamVid to enable support for X265 videos.

This would require custom implementation to replace the current player with Plyr. If you need assistance, our customization team can help with the integration.

Regards, the JWSThemes team

Thank you for the quick response.

Regarding the video player, I understand now—everything is clear.

As for the demo, I was referring specifically to the admin panel, not the web preview of the site.

If sharing it here is not possible, is there another way I can contact you to ask about other things that cannot be shared publicly?

I tried submitting a ticket, but I couldn’t since I haven’t purchased the theme yet, and it requires a purchase code.

Hi,

Thank you for your interest. Please review all product descriptions carefully. The features introduced in the product description are guaranteed to function properly and are highly rated by many customers.

Regarding your inquiry, we note that most of your questions consists of customized code. Please do not purchase the product without confirming its functionality and suitability for testing. Refund requests will not be accepted for incorrect purchases or testing purposes.

Additionally, we do not provide admin access or remote viewing of product functions under any circumstances.

Regards, the JWSThemes team

Hi there,

Thank you for your interest in the StreamVid theme!

Our template supports compatible with video hosting platforms like VdoCipher, allowing you to embed and play secure, encrypted videos.

However, monetization features, such as charging users for video playback while offering a free trailer, would require additional configuration.

To achieve this, you can use a membership or pay-per-view plugin, such as:

- Paid Memberships Pro – Restrict access to full videos based on membership levels.
- WooCommerce Subscriptions – Charge users for access to premium content.
- Restrict Content Pro – Control access to specific videos while allowing trailers to play for free.

If VdoCipher provides a paywall feature, you may be able to integrate it directly into the theme using custom shortcodes or an API.

Let us know if you need further details or assistance!

Best regards, JWSThemes Support Team

Hi,

Thank you for your interest in the StreamVid theme! We’re happy to answer your questions:

Color Customization: Yes, you can replace the purple color of the theme buttons with any color of your choice. The link colors do not automatically change along with the button colors, so you have full control to set independent colors for links, buttons, and other elements through the Them Panel Options.

Adding a Sponsor Logo: The TV Shows style does not have a built-in option for adding a sponsor logo directly alongside episodes or on the episodes page. However, you can manually add a sponsor logo in the “Details” section of a TV Show by inserting an image in the description field.

Hiding Item Views and Elements: Yes, you can hide the item views and other elements of a TV Show, movie, etc. These elements are configurable through the theme options. You can disable or hide them via Theme Settings or by applying custom CSS.

Hiding the Reviews Section: Yes, you can hide the reviews section of a movie or TV Show. This can be managed via Theme Settings, where you can disable the review functionality, or you can hide it using custom CSS.

Let us know if you need further assistance or clarification. We’d be happy to help!

Best regards, JWSThemes Support Team

Hello. We only need to download the zip file from the download page in our themeforest account right?

Hi,

All ZIP files should be downloaded from ThemeForest.net through your account and from the correct author.

Currently, we do not see a purchase badge under your account. Please log in to the correct account or request a purchase code from your client before opening a ticket and downloading the latest version of StreamVid.

Best Regards,
the JWSThemes Support Team

Hi. Yes, all good now. We downloaded the latest update on the correct account.

Hi,

Thank you for your interest in StreamVid!

Where Do the Videos/Streams Come From? StreamVid does not provide videos or streams directly. Instead, it allows you to embed or integrate videos from third-party sources such as:

• YouTube, Vimeo, and Dailymotion (via API or embed codes)
• Self-hosted videos (uploaded to your own server)
• External streaming services (if they provide embed options)

Are There any Copyright Issues? The theme itself does not include copyrighted content. However, you must ensure that you have the rights or permissions to stream any content. This means:

• If embedding videos from YouTube/Vimeo, follow their terms of use.
• If hosting your own videos, ensure you own or have licensing for the content.
• Avoid streaming copyrighted material without proper authorization, as this may result in legal consequences.

If you need more details, feel free to ask! We’re happy to help.

Best Regards, JWSThemes Support Team

Will ACF be discontinued in the future?

I faced this issue with a theme before, where ACF was removed, causing a lot of work to be lost.

Is it easy to change the theme colors?

Hi,

I understand there may be some confusion regarding the availability of the ACF (Advanced Custom Fields) plugin. While it is no longer listed on WordPress.org, this does not mean that development has stopped.

Many plugin authors, including the ACF team, sometimes choose to distribute their plugins through their own platforms instead of WordPress.org. This allows them to maintain better control over updates, support, and additional features. ACF is still actively developed and supported, and users can continue to access it through the official website and other distribution channels.

Is it easy to change the theme colors? Yes

If you need assistance with installing or updating ACF, feel free to reach out. I’m happy to help!

Best regards, the JWSThemes Support team

Hi,

You may be using MP4, which should work.

For better link protection, consider using formats like HLS (m3u8) or others mentioned in the documentation:https://docs.gavencreative.com/streamvid/ Please avoid posting support-related issues here. We do not respond to support inquiries in the comments section.

Regards, the JWSThemes team

can u check tiket?

Hi,

Regarding your question about whether you need a server with FFMPEG to play YouTube videos while using the StreamVid theme:

No, you do not need a server with FFMPEG to play YouTube videos. The StreamVid theme is designed to embed and display YouTube videos using the standard embed methods (e.g., iframe, oEmbed). Playing YouTube videos directly on your site does not require FFMPEG because YouTube itself handles the video encoding and streaming.

FFMPEG is typically needed when you are processing and hosting your own video files (e.g., converting formats, compressing videos, or creating streaming protocols). For embedding YouTube videos, this is not necessary.

If you are embedding YouTube videos using the StreamVid theme, you can simply copy the video URL or embed code and paste it into the appropriate section of your theme or WordPress editor.

For more guidance on embedding videos with the StreamVid theme, please refer to this documentation link mentioned in the FAQs: https://developer.vimeo.com/api/oembed/showcases

Please let us know if you need any help with embedding your videos or have any other questions!

Regards, the JWSThemes team

Hi,

Please provide detailed information along with screenshots or the exact error message. This will help us accurately identify and resolve the issue.

Regards, the JWSThemes team

There is no error message but when i import movie with JSW Import v2 there is no Featured image imported, only movie details are impored.

Hi,

Here is a detailed guide on using JWS Import V2: https://www.youtube.com/watch?v=-U8tL6MxG0Q&list=PLBuSeip6M6GlakHJOOi_z0i0SwBIGQu4i&index=2

If you encounter any issues, please contact us through our Support Center.

To assist you more efficiently, kindly provide the details of your issue along with the theme version you are using.

Regards, the JWSThemes team

Hi,

We recommend using the iFrame embed option for platforms like YouTube, Vimeo, and similar services as M3U8.

Additionally, you can explore other supported methods. Please refer to the detailed instructions provided here: https://docs.gavencreative.com/streamvid

For any further questions or assistance, please feel free to contact us through our Support Center: https://jwsthemes.ticksy.com . We’re happy to help!

Best regards, JWSThemes Support Team

helo, can you check my Private Ticket #3822145 i have a problem about import demo data

Hi,

Thank you for reaching out. We have received your message regarding your Private Ticket #3822145 about the issue with importing demo data.

We will review your ticket and investigate the problem as soon as possible. Our support team typically responds within 24 hours, though more complex issues may take slightly longer.

In the meantime, please ensure that you have:

Installed and activated all required plugins. Checked your PHP settings (recommended: PHP 8.0 or 8.2) and increased the following limits if needed: max_execution_time = 10000 max_input_time = 10000 memory_limit = 4096M upload_max_filesize = 4096M If you haven’t already provided your WordPress admin login credentials and FTP details in the private ticket, kindly share them so we can assist you more efficiently.

We will prioritize your request and get back to you shortly via the ticketing system.

Thank you for your patience and cooperation.

Best regards, JWSThemes Support Team

Hi Alex,

Thank you for your interest and for reaching out with your pre-sale question! That’s a great inquiry.

Yes, many of our themes and website solutions support membership or subscription-based content access. Depending on the specific theme you are considering, there is often built-in support or compatibility with popular membership plugins like MemberPress, Paid Memberships Pro, or Restrict Content Pro. StreamVid support Paid Memberships Pro.

These plugins can be configured to offer ad-free video viewing as a perk for subscribers on a paid monthly plan. You can set up different user roles (e.g., free vs. paid) and conditionally display or hide advertisements based on their subscription status. This allows paid members to enjoy an ad-free viewing experience while non-paying users still see ads.

Additionally, if your theme has a built-in video player or ad integration, we can guide you on customizing it to hide ads for premium members.

Feel free to let us know if you need more details.

Best regards, JWSThemes Support Team

Hi,

Yes, you can live stream on with this theme.

Regards, the JWSThemes team

Hi,

Please let us know detail of your trouble. We will check and let you know.

Regards, the JWSThemes team

Hi,

Thank you for your interest and experience with the product. If you have any problems, please let us know in detail via the open ticket.

StreamVid document: https://docs.gavencreative.com/streamvid

We will check and reply you. Please be patient and provide as much detail as possible, it will help the problem to be solved quickly.

Kind regards, The JWSThemes Team

Hi,

Users are free to select their preferred video player. However, custom code modifications to meet specific user needs fall outside the scope of our standard support services.

For users utilizing the 1-Click feature, a demo is available for review and customization. We are happy to provide further clarification. Please do not hesitate to contact us with any additional questions.

Regards, the JWSThemes team

Thank you! One more thing, about the TMDB importer, can it import a bigger number at once, say 100 or more, instead of 20 maximum?

Hi,

We have noted your inquiries regarding the product’s functionality and user experience, even though we do not see any record of a confirmed purchase associated with your account.

Please be aware that using unauthorized or freely shared themes carries a significant risk of malware infection and may pose security threats. We strongly recommend exercising caution when considering third-party sources for themes, as they often come with potential vulnerabilities.

can it import a bigger number at once, say 100 or more, instead of 20 maximum? Yes, you can customize it, but the problem of slow loading times and can slow down your website loading.

Regards, the JWSThemes team

Hi,

Yes, we will help to integrate one link streaming to all movies and series.

Regards, the JWSThemes team

good, one last question before buying it’s possible to make home page without force people to register like other streaming website i want to make it for everyone

Hi,

Yes, you can. Please check the available functions carefully before purchasing. For some small custom codes, we will support 1-2 times of coding, but the specific functions are too different from the original design. You should hire a team or someone as a customize service.

Regards, the JWSThemes team

Hi,

You can use PHP version 8.2.x with all extensions supported. We tested with the latest of StreamVid version. It works.

Please send some screenshots link if you have any troubles. We will tested and let you know.

Regards, the JWSThemes team

Hi,

Yes, we will support you to do this.

Regards, the JWSThemes team

Hi,

This suggestion is very helpful. If you know a similar demo that has that functionality please let us know.

Regards, the JWSThemes team