Hi,

Thank you for creating a ticket, we will reply to you as soon as possible. Because the number of tickets every day is large and your ticket is in the queue.

Regards,

CaseThemes Team

Thank you.

Please try again: https://case.d.pr/i/dpf0m9

Once it works, you can turn this option off.

It worked, thank you very much.

Please feel free to contact us with any questions you might have, we’re always happy to help. By the way, could you please do us a BIG favor and give it a 5-star rating on ThemeForest ( https://themeforest.net/downloads ) to help us spread the word and boost our motivation? I’m so happy about that. Thank you so much!

Yes, after you purchase the theme, we will assist you with installing everything.

Thank you. I purchased right now and submit a ticket. Please check.

Let me check. Thanks

this both main and sticky header: https://prnt.sc/-As7K91O3Frw

Register and login button not available. We can customize for you.

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

i created ticket

Hi there,

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

Thank you for your reply. I understand that my support has expired, and I don’t plan to renew it at this time.

However, I just need clarification on one point: why are some features missing from my current version of the theme/Elementor/core theme?

For example:

I don’t see Style 11 or Style 12 when editing elements like the case heading – the options stop at Style 10.

There’s no icon option under the subtitle settings; instead, I only see a sub-subdivider image. I’m unable to find the option to change the icon color, specifically the “main color from” and “main color to” settings, in the Edit Case Services External Slider section. Additionally, my version displays the featured image, which I don’t see in your latest SEO template.

Have some features been changed or removed in the latest templates? If so, what do I need to do in order to access these newer features—do I need to switch to the latest template version?

Could you please explain why these options are unavailable in my version? Here is my demo page https://designwebskills.com/demo-page/

I haven’t heard back from you yet, and unfortunately, I’ve now run into another issue. Since updating the theme, my header is completely messed up and some pages are displaying the theme’s default logo.

I didn’t make any changes other than updating the theme, but now:

The homepage is showing a different header. https://designwebskills.com/

Several other pages are also affected, i.e https://designwebskills.com/our-services/

My custom header seems to have reverted or broken entirely

I’d like to restore the header to its original setup. Can you please advise what might have caused this and how I can restore it? Looking forward to hearing soon.

Hi,

Options are not available, we can customize for you.

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

Hi,

You need to update the following theme and plugins to the latest version, so that your site can work properly.

- Elementor

- Slider Revolution

- Case Theme Core

- Redux Framework

- WooCommerce

Thanks

Thanks, everything’s up to date. I continued testing and found it’s related to the browser, in this case Safari on an iMac running Sequoia. I tried it from Firefox, and Elementor runs correctly there.

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

Yes, theme is compatible.

Hi,

Have you activated the Case Theme Core and Redux Framework plugins?

Thanks

Yess now it works thank you

Thanks

When you use the theme, you just need to use the free version to edit pages with Elementor. The theme does not require you to install the Pro version.

if it does not need pro version, can you please advise, why I am unable to edit sections, columns etc. I can see the whole page, click on sections to edit, then it keep scrolling . What needs update ?

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

Hi there,

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

But my support has expired.

Cannot submit ticket since support is expired. How do I report this?

Your support package has expired, please renew to create a ticket.

But the issue I am experiencing is a core functionality one and I do not see why I need to renew the support just to tell you what things are not working as they should be working

This is not available. Thanks

Cnn you tell me what domains they are on and how do I move them if client moves? Can I email you the codes?

Hi,

We do not manage licenses on this theme, so you can move the site anywhere you want.

Thanks

Hi,

This theme does not include this plugin.

Thanks

AND PLEASE DONT TELL ME TO RENEW MY SUPPORT LICENSE. THIS IS YOUR THEME AT FAULT!

Hi there,

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

Hi there,

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

This is what I’m getting 404 page not found

Hi there,

Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com

Our supporter can check your info and we can solved your issue together with you.

Thanks for your submission!

Regards.

okay

How do I do it if I don’t pay for support ? You can just send me an explanation here, I don’t think it’s necessary to pay for the support as it hasn’t even been a year of using your theme.

You need to renew your support package to create a ticket, then the support team will check the ticket and fix the issues for you. In this comment you cannot provide login information. Thanks

I find it completely unreasonable to have to pay again for support when I have already purchased the template, especially for an issue that is clearly a fault on your end. I don’t understand how it’s even possible to install a site and not be able to close the menu on mobile. On top of that, I’ve seen other users mentioning the same issue, which confirms that this is a problem with your code.

Charging nearly the same price as the original template just to fix a basic functionality that should work from the start feels like a scam. By responding to my comment and actually providing a solution, you could help many other users facing the same problem. But since you refuse to take responsibility, I won’t be paying for something that should already work—I’ll leave a negative review on your support instead and find my own workaround.

Hi,

Thank you for creating a ticket, we will reply to you as soon as possible. Because the number of tickets every day is large and your ticket is in the queue.

Regards, CaseThemes Team