12757 comments found.
Hello. I wanted to install this theme again after using Astra for a while. It did not work at all. There was no installation wizard loading, it was not possible to import demo content, and the theme just fcked up my whole site making it super slow and no content. Is it not possible to start over after you used it before? There must be a lot of old databases from this theme that mess up everything. Is it not possible to get help to install, even tho i have purchased the theme? Or does the theme only work if you pay for support?
Hello,
Do you mean you want to remove all your content on your website and install our theme from scratch?
Kind Regards
No, start theme installation from scratch. Appearantly i need to remove all the old databases for this theme to work again? I need ofcourse to keep all my content, it is a web shop.
You can install it on your website and it will not remove all the content. But our prebuilt websites may conflict with your current content and not look exactly as on our demo.
Not sure if you dont understand or wont understand… Ofcourse i can install it like any other theme. And ofcourse a new theme wont look the same. But as said in original post, when i installed it, it would not start the “normal” wizard for your theme, so i was not able to import the demo content and also had to manually add the child theme. And after installing your theme my page went suuuuper slow, i mean as slow as it did not load at all! Barely some boxes loaded with limited content, and also backend/wp-admin was super slow. So my question is how can i use this theme i already paid for?
Could you please test how it works with the default theme? If it is faster with the default theme, please send us your admin access so we can check. Also keep all plugins temporarily turned off.
This is a live web shop, so ofcourse it all works with the default theme and Astra as we use it now. You ask if its faster with the default theme…. Why dont you read and understand my question? When i installed your theme again, it could barely load any content at all. After 10 minutes it had loaded maybe 1/10 of the content in 1 box. And there is no way to add the demo content to make your theme look like it should. I have no other contact info to you than this thread here, i do not put admin login here..
It’s difficult to understand the issue from your words. To help you, we need to see your website and reproduce the problem. You can always reach us via the contact form on ThemeForest or our website.
I understand you dont care. Its a live web shop, so i can not have a theme not working on the site awaiting someone to maybe look at it sometime..
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Normal themes just work..
Dear Woodmart, After trying all the products I feel like I have given up. How do I proceed if this problem keeps recurring? Nothing works, even clearing the cache does not help. If we are busy with this task all day, when will I do other things? i give you one short video kindly watch it and reply me. thank you
https://xtemos.nyc3.digitaloceanspaces.com/wp-content/uploads/2025/03/woodmart-bugs.mp4Hello,
We have answered your question on our support forum. Please continue the conversation there.
Kind Regards
Hi, do you have an HTML only version? Thanks
Hello,
Thank you for the question. There is no HTML only version of the theme.
Kind Regards
Hi, to me, the Cookie Law feature is not compliant with EU regulations. Maybe it’s for some other regulations but not for Eu
- Cookie categories enable/disable feature is missing
- Acceptance log is missing (ip and date and what choices)
- Modify choices feature is missing.
Just to let you know.
Hello,
Yes, there are no such options in our theme. If you need advanced control on the cookies used on your website (that come with installed plugins and not with the theme only), you need to use an extra plugin. Our theme is compatible with all popular plugins for this purpose.
Kind Regards
Urgent Please help,
I am facing the issue, when I open my website then unexpected ad pop up running on bottom site, here is given inspect code
How do I remove it.
“ ”.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
This banner seems not to be related to our theme. Most likely it comes with some of the installed plugins or virus onur website.
How do I remove it?
when I active another theme then ad pop disappeared, It means it is in your Theme
Try to reinstall the theme completely. If it doesn’t help, send us your admin access. https://themeforest.net/user/xtemos
Where can I send credentials?
Use the contact form here https://themeforest.net/user/xtemos
I did please check your email.
Please disable all plugins that are not related to our theme and allow us to switch between themes to see if it is related to our theme.
you can do it.
We disabled plugins and don’t see the banner now. Please test from your end.
can you please tell me which plugin raise the issue or banner?
You need to activate all plugins one by one to identify which plugin causes this issue.
I have a problem, please help When activating Elementor Pro The ajax slider for adding to the cart does not work It only transfers me to the cart page and not the slider (ajax)
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder
Thank you in advance.
Hello! Please tell me, how to translate Recover cart button (shortcode {recover_button}) to another language?
Hello,
You can translate it using Loco Translate plugin as well as other texts in the theme https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/
Kind Regards
Hello!
Its not possible to edit in the translate files? I mean without any plugins.
You can uninstall the Loco translate plugin after creating the translation.
Anybody knows if it is possible to put the description where the excerpt is shown? Some plugins only perform actions on the long description ignoring the excerpt. I see it’s possible to show the excerpt under the title, but description is “buried” under tabs. A lot below the fold
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards
Hello
Thanks 
but I already solved this with a hook in functions.php
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
i am impressed with your medical demo, if we import this demo, will it affect current our WooCommerce settings and product details, and any else?
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
It will not affect your current website content but will create dummy products, pages, posts etc.
Kind Regards
Thanks for the reply, so after the import demo we just need to remove the duplicate products, pages, posts. Other important WooCommerce settings and product details will remain the same.
Yes, it is correct.
Good evening.Please advise .Interested in this theme.Is it possible in it the function of registration of a personal account users and placing through it their goods. We want to adapt this theme to the site for the sale of paintings by artists. Where they themselves upload photos, description, cost, information about themselves. Such functionality is possible in this theme?
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
You can use the multivendors plugin for this purpose. Check the Dokan plugin for example.
Kind Regards
Hi Is it possible to provide the estimated delivery time as a range of days, such as “2 to 3 days” or “1 to 2 weeks,” instead of a specific date?
Hello,
Thank you for the question. There is no such ability at the moment.
Kind Regards
Thank you for the reply. Could this feature be added in the next update? It would be helpful to offer an estimated delivery time range like ‘2 to 3 days’ or ‘1 to 2 weeks.
Sorry, but we can’t guarantee that it will be added in the next update. You can request and discuss this feature on our platform here https://woodmart.canny.io/feature-requests
Hello, is it support post format video? So I can display video as featured image on blog archive?
Hello,
Thank you for contacting us. Unfortunately, there is no such option in our theme at the moment.
Kind Regards
Hello, Am unable to update my woodmart theme
Updating Theme Woodmart (1/1) Downloading update from https://xtemos.com/wp-json/xts/v1/download?theme=woodmart An error occurred while updating Woodmart: Download failed. Unauthorized
Hello,
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Go to Dashboard -> Updates and click on Check Again.
5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
Regards
Is there a difference between Gutenberg and Elementor page builders in terms of speed and compatibility? Which is better?
Hello,
Both builders are well optimized. We can’t say that one is much faster than another.
Kind Regards
Do you mean that both of them are the same in terms of speed and optimization? Because I am more comfortable with Elementor, but I feel that Gutenberg has more optimized code. Am I right? Or am I wrong?
It may depend on other factors as well. In some cases, Elementor can be faster and in others – Gutenberg. But anyway, there is no big difference.
Hello WoodMart (Xtemos), Great Theme!
However, when I updated the WooCommerce plugin via your Theme settings, my entire site crashed out. Any ways to recover?
Fixed it by enabling Debug, finding out the bad plugin, and then disabling the plugin.
Great theme!
Hello,
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Kind Regards
After update the thumbnail gallery is not appearing
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hello support team! I am writing to report an error I’ve encountered with the woodmart theme on my WordPress website. Specifically, I am experiencing this error when i try to import the a prebuilt website : “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.” i’ve already configured the php.ini file but still not working, I would greatly appreciate your assistance in resolving this issue as soon as possible. Please let me know if you require any 1 further information or access to my website to investigate the problem. Thank you for your time and support.
Sincerely,
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Great theme, I already have like 30 licenses! Just a question though, when we update the theme, we need to manually go to the plugin list and hit “requires update” on the Woodmart core plugin.
This is troublesome, as sometimes we forget to do that, on our 30 websites.
Can you please explain why your core plugin does not show that it has a new update so we can update it from the dashboard like ALL OTHER plugins?
https://snipboard.io/JrjuX8.jpgHello,
This plugin can be updated via WoodMart -> Plugins because it is not hosted on the WordPress.org website.
Kind Regards
ok it makes sense! thank you!
You are always welcome.
I noticed on my site that it is present, I presume due to the theme, the description of the category tripled in the source code, I no longer have assistance but I have to resolve this error
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Trying to change the url or behavior of the empty mini cart return to shop button. Please help
jQuery(document).ready(function($) {
$('.wd-empty-mini-cart .btn').on('click', function(e) {
e.preventDefault(); // Prevent the default action
console.log('Default link clicked.');
$('.close-side-widget').trigger('click'); // Trigger the click on the intended link
console.log('Triggered intended link.');
});
});
document.querySelector('.wd-empty-mini-cart .btn').addEventListener('click', function(event) {
event.preventDefault(); // Prevent the default action
const targetLink = document.querySelector('.close-side-widget');
if (targetLink) {
targetLink.click(); // Trigger a click on the intended link
}
});
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
it’s ok. Support expired. Not able to create a topic. Thanks
Hello,
Thank you for extending your support. Now you need to go to your account on our website xtemos.com and click on the “Update” button for your purchase code. It will actualize your support expiration date and then you will be able to create a new topic.
Kind Regards
