3787 comments found.
Presales questions:
I liked the fact that AI was introduced in your theme. Can a freelancer make an offer to client? Does the admin have a way of tracking messages between users; this will help in dispute resolution. Is there a feature were freelancers have to pay to make their services feature?
Is there a flexibility of add my preferred payout method?
And I already have a platform with users, freelancers, and services created already.
Is there a way, I can move to your theme and don’t lose those users’ info?
Hello,
Thank you for your pre-sales questions. We’re happy to provide the following information:
1. Custom Offers: Yes, freelancers can send custom offers to clients using our Custom Offer add-on.
2. Message Tracking: Yes, when a dispute is created, the admin has full access to user activity and chat logs to facilitate resolution.
3. Featured Services: Yes, freelancers can purchase packages to feature their services.
4. Custom Payout Methods: Yes, you can add your preferred payout methods to the platform.
5. Data Migration: Unfortunately, we do not currently offer a data migration feature.
We hope this answers your questions. Please let us know if you have any further inquiries.
Best regards,
Support Tea
Thanks for your response. Is the theme SEO optimized? What is the load time? Many themes because of the large files have high bounce rate. The demo is limited, I want to know if you can attach files in messages. And is there a way, when you contact a freelancer for a service, the message will be assigned to the services? (This message is in respect of this service)
Messages are in the inbox not services specific
I’m using the Redux version. I don’t see it or any mention of how to implement it. I know it’s part of the Unyson add-on, but it says ” None” in the template option for the menu in Redux which, obviously is a later version. That’s the transparency I’m talking about
Hello,
Thank you for contacting us.
Please review our documentation for implementation guidelines: https://envato.amentotech.com/docs/workreap/
If you have any questions feel free to ask.
Best regards,
Support Team
Hi, The theme is almost perfect. Did you guys ad an option to charge users for submitting project or some other options? Thanks
Hello,
Thank you for your inquiry.
Yes, free and paid listings are supported. Please create a support ticket for further assistance.
Best regards,
Support Team
Hi, in old version there were 2 datepickers and users could choose the end of project. I don’t see those now. Do I need to activate it somewhere? Thanks
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
Well, I’m still waiting for an answer to a ticket I submitted about a month ago. You probably would spend the same amount of time here writing how your team is aiming to help through your help desk than you do. Some of the questions here are simple and don’t deserve the dodgy answers. Your answer could be useful to other users. You don’t aim to get paid for stating how your demo has a mega-menu that doesn’t come with the theme installation, do you?
Hi Tonite,
The mega menu will import with the demo content. Could you please let us know which version you are using—Unyson or Redux—so our support team can assist you accordingly?
Best regards, Support Team
Another question. you used mega-menu in your demos but the does not actually come with mega-menu. How can that be set up?
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
This theme is not sending out registration confirmation emails to new registrants and the admin. How can this whole thing work? Probably working with selective servers or not working at all?
Hello,
Thank you for reaching out. It appears there may be a configuration issue on your end. To best assist you, please submit a support ticket through our help desk at https://amentotech.ticksy.com. Our support team will be happy to help you resolve the issue.
Thank you!
Hello. I have a pre-sales question. I wish to build a site for my business, which is a “live bands for hire” business, where customers search on our site to find and book the perfect cover band for their wedding or company event. So, the Customer signs up for an account, then after listening to bands in their area, they ‘favorite’ the bands they like best, then log their wedding event details, then message their ‘favorited’ bands with their event details, asking for them to reply with a quote to play for their event. After messaging back and forth and deciding which band they like best, they need to pay a deposit to lock the band in. This deposit confirms the band booking for both parties.
So, my question is: This sounds like it will only require a services-based website, is this correct? There won’t be any ‘public bidding for services’ or anything like that – just private negotiation via messaging. If so, which of your themes will best suit, remembering it will need a ‘My Favorites List’, which the Customer can then use to contact those list members with their event details, also it needs a messaging system, also a membership sign-up requirement for bands AND customers, and finally, it needs a front end, where “new bands” can sign up with us by auto-generating a band page with their sign-up details – band location, video files, audio files, images etc.
Sorry for the LONG question, but I need to start off with the correct theme for this.
Thank you.
Hello,
Thank you for outlining your requirements. Workreap is likely the most suitable theme for your project. It offers features that align with your needs, including a ‘save freelancer’ (favorites) list, Guppy Chat integration for messaging, membership management, band profile creation with media uploads, and payment/deposit handling.
Please review the Workreap demo to confirm its suitability
If you have any more questions feel free to create a support ticket at our help desk at https://amentotech.ticksy.com or email us through our profile page, our support team will be glad to assist you.
Thanks!
Thank you. I don’t quite understand the functionality of your 3 core roles (“Freelancer”, “Employer” and “Supplier” is it?). Which of these do I need to assign to the band, the person booking the band, and the administrator (me)? Which role is which?
Hello,
Thank you for your inquiry. Workreap operates with three user roles: freelancer, employer, and administrator.
Freelancers can list their services, which employers can hire directly. Employers can also create projects or jobs, allowing freelancers to submit proposals and be hired for those projects.
You can check workreap working demo for better understanding.
If you have any questions or need further assistance feel free to ask.
Best regards, Support Team
Hi! Is there a way to disable project creation for employers? Thank you!
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
Hello,
I have tried multiple themes and finally decided that Taskup is the best fit for my needs. However, I am quite disappointed with the lack of support. I have been trying to reach you for days without any response.
My budget is limited, and I want to purchase your product, but I am concerned about the level of support I will receive after purchasing. I would appreciate a prompt response regarding my inquiry.
Here is my ticket code for reference: Private Ticket #3840031.
Looking forward to your reply.
Hello,
We apologize for the delay in responding to your ticket, #3840031. Your ticket is now being prioritized, and our team will reply shortly.
We understand your concerns about support and will address them in our response.
Thank you for your patience.
Amazing theme! My Support license expired so I can’t create a new support ticket but I would like to edit internal data like Locations(Options) and other internal options, is there any advice you can provide?
Thank you for your kind words! We’re glad you like the theme.
Even though your support license has expired, you can still contact us through our profile page. Please provide the details of the internal data you’d like to edit, and our support team will assist you.
Best regards,
Support Team
Presale Question : i Need your Attention .
i am trying to understand the functionality of your theme and thinking to purchase .
i have Some presale Question .
1 : i will have to Install Both Plugings or One Of them Redux and Unyson ? 2: I will have To Install both Plugins or One of them orkreap – Freelance Marketplace and Workreap Core ?
3: Why you use h3 Tags For titles instead of H1 ? 4: Do i need Elementor Pro For this theme ?
Hello,
Thank you for reaching out. We’re here to assist.
To address your first question, our Workreap theme now offers two variations: Redux and Unyson. You only need to install one of them. If you are using the Redux version, you do not need to install Unyson and its plugins, and vice versa.
Also you do not need Elementor Pro for this theme. The theme is fully functional with the free version of Elementor.
If you have any other questions feel free to create a support ticket our support team will be glad to assist you.
Best regards,
Support Team
Redux and Unyson Have The Same Function ? if I Purchase Your theme i Would like to Use H1 Tag for Title in Your Demo i See That You use H3 tag for title How I will use H1 tag For title ?
Hello,
Both Unyon and Redux version have different features and functionality. Redux and Unyson are alternatives to each other, so you would choose one or the other based on your preferences. We recommend exploring both demos to see which framework better suits your needs.
Regarding H1 tags, we are planning a major structural update to the theme to incorporate this feature, in line with SEO best practices.
Best regards, Support Team
Not Mentioned in the Demo That this is the demo of redux and This is the demo of unyson . How to differentiate ? please give me link of both type demo
Hello,
As requested, here are the demo links for the Workreap theme:
Redux: https://envato.amentotech.com/demo/workreap/
Unyson: https://amentotech.com/workreap/
Please let us know if you have any further questions.
Best regards,
Support Team
Hi, will the upcoming update be a major one (new features or significant changes) or just a patch fix? I’m asking for my dev team, thanks!
Hello,
The next update will be a patch fix. Major updates are planned for the future, but not in the immediate upcoming release.
Thank you
Thanks
You’re welcom
If you have any questions or need further assistance feel free to create a support ticket our support team will be glad to assist you.
Thank you
any word on the updates?
Hello,
Thank you for your inquiry. The upcoming update will be a patch rather than a major release. We’ll be working on fixing some issues and improving functionality.
We’ll keep you updated as soon as it’s ready.
Best Regards,
Support Team
Hi, nice theme! I would like to know if I can add custom withdrawal method, and custom payment method, for example a payment method installed on WooCommerce.
I want to add if there is a way that freelancers can pay to feature a job or profile? Thank you
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
Hi,
I have submitted a support ticket but no reply from anyone in support regarding my latest question. My support ticket is #3838438.
I have identify verification set up for both businesses and freelancers. However, the verification message in the freelancer and business dashboard is poorly written. I would like to amend the text.
There is no way for me to amend the text from where I can see.
Can someone reply to my ticket and provide guidance on customising the user dashboard?
Thank you
Hello,
Your ticket has been answered by our support team. Please check your ticket for the response.
Thank you.
How can i charge hourly rate if I’m a freelancer?
Hello,
Thank you for reaching out. We’re here to assist.
Freelancers can be hired for hourly-based projects and bill their time using our free Hourly add-on for the Workreap theme.
If you have any questions feel free to create a support ticket.
Best regards, Support Team
does this theme support booking in service details or profile details or paid schedule meeting?
Hello,
Thank you for contacting us.
Yes, you can hire freelancers directly from their service detail page or their profile page. Additionally, our Meeting Add-on enables both freelancers and employers to schedule meetings.
If you have any questions feel free to create a support ticket.
Best regards, Support Team
Hello, How can I disable the countryes? I need that platform only for 1 country
Hello,
Thank you for reaching out. We here to assist.
You can setup the countries in WP Admin -> WooCommerce -> Settings.
If you have any questions feel free to create a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
Hi,
Where can I edit the package plans?
Hello,
Thank you for reaching out. We’re here to assist.
To edit packages, navigate to WP Admin -> Products. Use the filter to select ‘freelancer package’ or ‘employer package’, and then edit the desired product.
If you have any questions feel free to create a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
Hello, Where can I change the description that appears in the plans? And, is it possible to add more information or features to the description of each plan?
Hello,
Thank you for reaching out.
Please submit a support ticket through our help desk at https://amentotech.ticksy.com, and our support team will be glad to assist you.
Thanks!
Hi, is there any updated version? Please update the log with the latest version when you can. Thanks for the supoort
Hello,
Thank you for reaching out. Currently, there is no updated version available, but we will be releasing an update today or tomorrow. The changelog will also be updated accordingly.
Also, if you need further assistance, please feel free to create a support ticket at our support portal, and we will respond promptly during our official working hours: https://amentotech.ticksy.com
Best Regards,
Support Team
Thank you. Can you release the latest version of Figma for sale? I’m interested in buying it. What you have is an older design for Workreap Figma that is available for sale.
Thank you for your inquiry. At this time, we are not offering the most recent Workreap Figma design for sale. We understand your interest and regret that we cannot fulfill your request at this moment.
Hello, I bought this theme, my support expired. I need to know the cost of theme customization. My package page disappeared and even when I migrate to the recent updates, i get distortion for my entire website.
Kindly help
Hi, Thank you for contacting us
For any customization request, you can send us an email through our profile page
Thanks
