13756 comments found.
Hi! I’m considering using Enfold for a new website project and wanted to ask about compatibility with the Release0 WordPress Plugin (https://wordpress.org/plugins/release0).
The plugin adds ChatAgent Support functionality via a dynamic customer experience widget. Does Enfold support this plugin out-of-the-box, or would any custom adjustments be required for full integration?
Thanks in advance for your help!
Hi,
We didn’t test Enfold with the Release0 plugin, so, unfortunately, I cannot tell.
If you are able to use shortcodes or embed code, it should be possible to use this plugin in widget areas. I could not find this information on the plugins page. Please contact the plugin authors to see if they have any experience with Enfold or any pointers about using their plugin with premium themes.
Regards, Yigit
Thanks Yigit! I’ll do that!
WordPress 6.8 is out. We need a new validated version release ASAP so that we can update our sites safely. Thank you.
Hi,
You can use Enfold 7.1 with WordPress 6.8. We’ll add WordPress 6.8 as a software version list when it’s available on ThemeForest.
Regards, Yigit
As WordPress 6.8 is out, we needed a certified version on release date. What day this week will that occur? Please advise. Thank you.
Hi,
We’re planning to release the update next week.
Regards, Yigit
Merhabalar,
Please check out the permalink settings in the WordPress admin panel > Settings > Permalinks ( https://wordpress.org/documentation/article/customize-permalinks/ ). You can try setting it to Plain, click Save Changes, set it back to Post Name, and click the Save Changes button again.
If that doesn’t help, please try deactivating all active plugins and check if that resolves the error.
If that too does not help, please start a thread on our support forum ( https://kriesi.at/support ) and send us the link to your website and temporary admin login credentials in the private content field so we can investigate the issue.
Regards, Yigit
Nice
Hey Team, thanks for the quick help on updating to the latest, that fixed my problem. Now I have another issue. With the Enfold DJ demo, the logo is not changing on larger screens. It is showing correctly when I shrink to smaller screen such as mobile, but on desktop size screen, my logo is not showing, it is showing your Enfold DJ logo. Any ideas??
Nevermind, I found there is another logo used on the transparent setup. I have it figured out, thanks. Close this one.
Hi,
Thanks for the update!
Please feel free to start a new thread on our support forum ( https://kriesi.at/support ) if you have any other questions.
Regards, Yigit
After updating the theme the advanced layout editor menu in the WP-Admin area is no longer fixed when you scroll. So if you have many elements within page and want to be able to add in an element that menu is no longer visible when you scroll past it the first time. The previous behavior had it fixed in your editor window so that it was always visible. Any idea how to fix?
Hi,
Please try deactivating all active plugins and check if that resolves the issue. If it doesn’t, please start a thread on our support forum ( https://kriesi.at/support ) and attach a link to your website, temporary admin logins, and a screen recording of the issue so we can investigate it.
Regards, Yigit
It doesn’t work with the new version of Wordpress 6.8, you need to update.
Hi,
Please make sure you’re using Enfold 7.1.
If you are still experiencing issues, please let me know the steps I need to take to see the issue so I can better advise.
Regards, Yigit
Yigit bey merhaba, manuel olarak güncelleme işlemini yapabilmek için nasıl bir yol izlemeliyim. Normal şartlar altında gayet güzel çalışan sistem wordpress sistemine gelen güncellemeler yüzünden çalışmaz oluyor sanırım. Bu yüzden temamızı güncellememiz gerekiyor sanırım, manuel güncellemenin nasıl yapıldığını anlatan bir sayfa var mı ?
Merhabalar!
Enfold tema ayarlarindan Personal Token ( https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token ) eklemis miydiniz? Eger eklediyseniz ve yine calismiyorsa, Envato Market ( https://www.envato.com/lp/market-plugin/ ) eklentisine Personel Token’i eklemeyi deneyebilirsiniz.
Eger uzun zamandir temayi guncellemediyseniz, Downloads ( https://themeforest.net/downloads ) sayfasina gidip, Enfold’un yanindaki Download butona basip, “Installable WordPress file only” secenegini secip, sonrasinda inen dosyayi WordPress admin panelinde Plugins ( Eklentiler ) > Add New Plugin ( Yeni Eklenti Ekle ) sayfasina giderek yukleyebilirsiniz.
FTP uzerinden yuklemek isterseniz ingilizce tarifini bu sayfada bulabilirsiniz: https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Umarim faydasi olur! Baska sorunuz olursa sormaktan lutfen cekinmeyin 
Regards, Yigit
I am having serious problems with the advanced layout editor. When we try to edit a page by adding a media element, when we click on it to edit it, it gives us an error: ‘It seems you are no longer logged in. Please reload the page and try again’. I have deactivated all plugins and tried again, but the error is still the same. Do you have any idea what is going on? Could it be an error from the new update?
Hi,
Please create a staging copy of your site and try disabling server-side cache, CDN, and security measures temporarily, and check if that resolves the issue.
Regards, Yigit
Hello! I’m looking at Enfold as a theme for building a One Pager, but I’m having a strange problem when looking at your demo (https://kriesi.at/themes/enfold-one-page-portfolio/): if I click on an item in the main menu, the page jumps momentarily to that section, but right after it jumps all the way to the bottom. It does that with every item in the menu and with the ‘down’ arrow in the first section. The strange thing is: it only happens in Chrome. Firefox and Safari are ok. I’m using a Mac with the latest versions of those browsers. Have not tested it on PC yet. Any idea what is causing this?
Hi,
I do not see this issue using Chrome on Mac. A browser extension you have on Chrome might be causing this issue. Please try disabling browser extensions and testing this demo in incognito mode.
Regards, Yigit
Thank you for the reply. I found out what caused the problem and it was indeed an extension: the Meta Pixel Helper. After removing it, everything returned to normal. Eureka!
There is a new bug now with the latest Wordpress 6.8. When you go to the Advanced Builder, it has a blank screen with a slider that covers all of the widgets, making it unable to edit any pages. I have rolled back to 6.7 in hopes that the Enfold theme will get updated. Please advise.
Hi,
I cannot reproduce this issue with the classic and block editors using WP 6.8.
Please replicate the issue on a staging site, deactivate all active plugins, clear caches, and check if that resolves the issue.
If that doesn’t work, please start a pre-sale thread ( https://kriesi.at/support/pre-sale-question/ ) and attach temporary admin login credentials of your staging site in the private content field so we can investigate it.
Regards, Yigit
Just sent in a ticket per your recommendation.
Hi, I am having an old website that uses the theme in a very early version (3.4.7) about ten years ago. Is there a way to update the theme without breaking the website? I don’t have a problem renewing the support, but I need to know if there is a way to accomplish this update first.
Thanks.
Hi,
We make Enfold updates backward compatible. If you did not make any modifications to the Enfold parent theme, there shouldn’t be any issues.
That being said, since you are using a very old version of the theme, it would be smart to create a staging copy of your site and update Enfold there first. If you run into any issues on the staging site, please let me know so I can better advise.
Regards, Yigit
Good morning, I’m having an issue with my Themeforest theme. Suddenly—without having activated any new plugins, as far as I can remember—when I edit the homepage in the backend, the changes no longer appear on the frontend, which seems stuck to a version from quite some time ago. Some formatting has also changed unexpectedly. What could be causing this? The website is www.alchemicha.it.
Hi,
It sounds like the issue you are experiencing is cache-related. Please make sure you’ve cleared any server-side, plugin-based, and browser caches.
If that doesn’t work, please start a thread on our support forum ( https://kriesi.at/support ) and attach temporary admin login credentials in the private content field so we can investigate further.
Regards, Yigit
Thank you, I’ve been trying to get support for 3 months but I can’t access the Kriesi support link. My purchase code says it’s already linked to an account, but when I try to log in, I’m not recognized. I’ve tried contacting Envato 6 times but they tell me to contact you. The ‘forgot password’ service says my email doesn’t exist… I don’t know what to do anymore. I’ve even thought about deleting the site and making another one because I can’t find solutions or help from the support service I pay for.
Hi,
Please log in to our support forum, go to Enfold sub forum ( https://kriesi.at/support/forum/enfold/ ), and revalidate your Purchase Code at the bottom of the page. You can find your Purchase Code by searching “purchase codes” on the Support page ( https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/support ).
You should be able to start new threads after revalidating your account.
If that doesn’t work, please start a pre-sale thread ( https://kriesi.at/support/pre-sale-question/ ) so we can fix this account issue for you.
Regards, Yigit
May i have an answer, please??
https://kriesi.at/support/topic/font-size-depending-from-posttype/#post-1480473Hello,
I’m having a bug with the contact form provided by the theme, but also with Contact Form 7: emails aren’t reaching the recipient. Is there a known bug regarding this? Thanks
Hi,
If both contact forms are not working, it sounds like you may need to use SMTP ( https://wordpress.org/plugins/search/smtp/ ). You can find instructions for one of the plugins here: https://support.hostinger.com/en/articles/4725594-how-to-set-up-the-easy-wp-smtp-plugin-on-wordpress.
Regards, Yigit
Hello, I don’t need LayerSlider plugin anymore, how can I uninstall it? Thanks.
Hi,
Please go to the WordPress admin panel > Enfold theme options > Layout Builder > Integrated Layerslider Plugin, and select the Remove theme plugin files and slides option ( https://imgur.com/a/JAU9Nee ).
Regards, Yigit
Hi there; wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8 ı everytime take this error and cant set up my theme to my server. ı check the codes its normal but it gives error everytime. what ı must do? please help me
Hi,
The correct path of the events_countdown.php is /enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php. It looks like instead of replacing the /enfold/ folder, you are merging it.
Please try deleting Enfold and reinstalling it. This should fix the issue.
Regards, Yigit
Hi,
I need to get rid of maps from dashboard on loading.
function disable_enfold_google_maps_api() {
wp_dequeue_script('avia-google-maps-api');
wp_dequeue_script('avia_maps_autoload');
wp_deregister_script('avia-google-maps-api');
wp_deregister_script('avia_maps_autoload');
}
add_action('wp_enqueue_scripts', 'disable_enfold_google_maps_api', 100);
add_action('admin_enqueue_scripts', 'disable_enfold_google_maps_api', 100);
function disable_google_maps_inline_script() {
echo "<script>
if (typeof avia_framework_globals !== 'undefined') {
avia_framework_globals.gmap_api = '';
avia_framework_globals.gmap_version = '';
avia_framework_globals.gmap_maps_loaded = '';
avia_framework_globals.gmap_builder_maps_loaded = '';
avia_framework_globals.gmap_backend_maps_loaded = '';
avia_framework_globals.gmap_source = '';
avia_framework_globals.gmap_avia_api = '';
}
</script>";
}
add_action('wp_head', 'disable_google_maps_inline_script', 100);
add_action('admin_head', 'disable_google_maps_inline_script', 100);
But nothing of the above code is working for me.
This is still there:
/* <![CDATA[ */
var avia_framework_globals = avia_framework_globals || {};
avia_framework_globals.gmap_api = '';
avia_framework_globals.gmap_version = '3.56';
avia_framework_globals.gmap_maps_loaded = 'https://maps.googleapis.com/maps/api/js?v=3.56&callback=aviaOnGoogleMapsLoaded';
avia_framework_globals.gmap_builder_maps_loaded = 'https://maps.googleapis.com/maps/api/js?v=3.56&callback=av_builder_maps_loaded';
avia_framework_globals.gmap_backend_maps_loaded = 'https://maps.googleapis.com/maps/api/js?v=3.56&callback=av_backend_maps_loaded';
avia_framework_globals.gmap_source = 'https://maps.googleapis.com/maps/api/js?v=3.56';
avia_framework_globals.gmap_avia_api = 'https://www.samponzapse.com/wp-content/themes/samponzapse/framework/js/conditional_load/avia_google_maps_api.js';
/* ]]> */
Hi,
Please use the following code to skip it from the backend:
add_filter('avf_skip_enqueue_scripts_backend_gmaps','new_avf_skip_enqueue_scripts_backend_gmaps');
function new_avf_skip_enqueue_scripts_backend_gmaps(){
return 'skip_loading';
}
If you have any other questions or issues, please start a thread on our support forum ( https://kriesi.at/support ).
Regards, Yigit
Hi,
On my site studiodentisticopalaia.it i’m running a very old version of Enfold 4.3.2, if I renew support can you help me to update to the latest version without losing anything on my site?
Thank you Stefano
Hi Stefano,
Updating Enfold should not break anything on your website. Please create a staging copy of your website and update Enfold there to see if you see any issues.
Your site might break if you modified some theme files. While we cannot fix the issues caused by your modifications, we can investigate and point out how you can fix them.
Please update Enfold on the staging site and let me know how it goes.
Regards, Yigit
Is Enfold compatible with custom post types createdwith ACPT plugin? Is it possible to define uniqe layout for created post types?
Hi,
Is Enfold compatible with custom post types createdwith ACPT plugin?Yes, but you would need to enable Advanced Layout Builder for your CPT first. You can go to the Enfold theme options > Layout Builder, enable the Show Advanced Options option, and enter your custom post type to the Activate Your Custom Post Types For ALB field ( https://imgur.com/a/yUPXa3B ) to enable ALB for your CPT.
Is it possible to define uniqe layout for created post types?You can use the Custom Layout and Dynamic Content feature ( https://kriesi.at/documentation/enfold/custom-layout-and-dynamic-content/ ) to do that.
If you have any other questions or issues, please start a thread on our support forum ( https://kriesi.at/support ).
Regards, Yigit
