5418 comments found.
Hi, can you please reset my purchase code? I can’t use the theme. Thank you.
Hello @daltonmcghee,
I have reset the theme purchase code for you. Now you can use the same purchase code for the new site to activate the theme again.
Regards Andon-Design.
Hi, thank you very much. However, it is failing to install the UDesign Core plugin and Slider Revolution, effectively rendering the theme useless. Can you please help?
Hello @daltonmcghee,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Where can I change DIAMOND on the Jewelry template slider?
Hello @qyounes,
This is the duplex text feature of the Udesign theme.
To find its setting or to turn if off, just click on the heading /Text element by editing the page >> After that, click on the Udesign tab of elementor >> Scroll down to see the option Duplex.
Regards Andon-Design.
Sorry, but I can’t find the Duplex option, could you please take a screenshot for me. Thanks
I have been having trouble for all my sites using the theme, for updates I get this: An error occurred while updating UDesign: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Sometimes I can keep trying to the update and it works, most times it is failing. Sometime a manual update works, other times it does not. With over 70 sites this is a concern. I have reached out to support and asked for help on this, but it is being done 1 site at a time verse this seeming to be more of an update issue. Please someone help. It is a great theme, but this is a problem. Thank you!
Thank you for getting back to me and letting me know as always, your team is working on resolving the issues!! One of the best themes, support!! Thank you!
Hello @rodeospot,
Most welcome 
Thanks for liking and kind words for the customer support. We are always here fo your help and support.
Have a great day
Regards Andon-Design.
I submitted a ticket for a critical issue and have heard nothing except you will look at it. Noone has looked at it and now it is the weekend. When will someone look at the ticket I submitted?
Hello @metrocentral,
We have already replied to your support ticket#55919, please check back our reply there and then reply back to the ticket accordingly.
Regards Andon-Design.
Hi,
I have a presale question about your Icon Box Element. In Glossary section, I see “Icon: Select your icon from our icon group.” Does this mean that I can’t use custom SVG icon for thie Icon Box Element ?
Thanks in advance for your return, Best regards
Hello @MissZougou,
Thank you for reaching out! Yes, you can absolutely use custom SVG icons with the Icon Box Element. The glossary section refers to the default icon options available in the icon group, but you can easily upload and use your own custom SVG icons to personalize your design.
Regards Andon-Design.
Awesome, thanks for your quick return
I wasn’t sure because SVG icons are well specified for Icon Element but not for Icon Box Element.
Have a nice day,
Best regards
Hello @MissZougou,
You’re very welcome! I’m glad I could help clarify things for you.
Regards Andon-Design.
today suddenly the page got a critical error, what to do? does not start. only critical error information. WordPress has detected an error in the plugin you are using: UDesign Core. / I did updates UDesign Core and theme and fonts and graphics crashed. // I wonder why the theme forces updates since I didn’t want them and disabled them just to make it stable.
Hello @arbuzstudio,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, every time there is an update to the core plugin, my website goes down and sometimes I don’t realize for days or weeks. First of all, this shouldn’t happen! Why would my website go blank? Second, if this is the way it is, can there be an “automatic update” option for the core plugin? This way, my website won’t go down without me realizing.
Hello @CDanz,
Thank you for reaching out.
Regarding your concern, the issue with your website going blank after updates was related to a compatibility problem with the Elementor plugin, which we have already resolved. Please make sure both your theme and the core plugin are up to date to ensure your site functions correctly.
As for the automatic update option, WordPress does offer the ability to enable automatic updates. You can activate this feature in your WordPress settings to keep your core plugin updated automatically, which will help prevent issues like this from happening in the future.
https://wordpress.org/documentation/article/plugins-themes-auto-updates/Regards Andon-Design.
Thanks for the response. I see auto-updates enabled on almost all of my other plugins, but I don’t see an option for auto-updates on the “UDesign Core” plugin.
Hello @CDanz,
Please refer to the following docs: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=Update
Regards Andon-Design.
Sorry, this didn’t help me. Everything is updated & my website is up & running well. Now I am looking for the auto-update option for the “UDesign Core” plugin for future updates. I don’t see this option. Do you have any idea why?
Hello @CDanz,
We apologize for the inconvenience caused. We will investigate and resolve it. In the meantime, you can manually update the theme or use a plugin like https://www.envato.com/lp/market-plugin/ or https://wordpress.org/plugins/wp-auto-updater/.
Regards Andon-Design.
We have several licence keys – but we can not access to support desk – becuase a critical error- – we try to update the theme but all updates makes errors – ....
Hello @Globalwebkft,
Can you please share your email and purchase code through our email here udesignaizaz@gmail.com so I can check and create the account for you on the support forum.
Regards Andon-Design.
I keep getting the already_used error when trying to reinstall my purchase from 2014-04-14 14:29:37 UTC; Item ID: 253220. Is there any way to manually fix this or am I out of luck?
Hello @selinawdesign,
I have reset that code for you, now you can use the same purchased code for the new site or domain to activate the theme.
Regards Andon-Design.
I am running the old theme and need to update to the new version that has Elementor. Can I still use wp-bakery with the theme as I don’t want to use Elementor and rebuild hundred of pages.
Thank you for reaching out!
Currently, WPBakery is not officially listed as a confirmed plugin for the new theme version. Elementor, however, is fully supported and confirmed to work seamlessly with the theme. If you prefer to continue using WPBakery, you can do so at your own risk, but please note that we cannot guarantee full compatibility or support.
We hope you understand, and we’re happy to assist you further if you have any questions!
Regards Andon-Design.
Thanks for the response. I have a lot of pages built in WP-bakery based on the old theme. Do these all need to be rebuilt using elementor. Is there a guide to help with this transition?
Hello @Proactive809,
We sincerely apologize for the inconvenience. Unfortunately, you will need to build those pages with Elementor. The only safe method we recommend is to create a staging site and perform the updates there. There is no alternative solution at this time.
Thank you for your understanding.
Regards Andon-Design.
Hi,
I’ve bought 4 licenses and on all 4 sites there is a fatal error when updating Elementor and Elementor Pro to the latest versions. I’ve managed to rollback the Elementor update and everything works fine.
Are you aware of this issue and if so, when do you expect to release it?
Regards, Ray
Hello @rayalist,
Yes, the issue was caused by the latest update of Elementor. However, we took quick action and resolved the problem. Please update your theme and core plugin first, followed by the Elementor plugin. Your site should work perfectly after the updates.
Regards Andon-Design.
The video pop-up error has not been fixed in the new update!!! You’ve updated 2 times, you can’t have missed this! Are you kidding me??? https://prnt.sc/Rg3OFlSg7_NQ
Hello @candemiral07,
Please be informed that we have made an urgent update due to compatibility issues caused by the latest version of Elementor. We prioritized this fix, and the update has been released. However, the major update is still pending. We kindly ask for your patience, and once the major update is available, we will notify you.
We apologize again for any inconvenience this may have caused.
Regards Andon-Design.
hello first of all, i congratulate you for this beautiful theme.
i have two questions.
first; after installing the build theme, when i change the slide image in slider revolution, the image does not appear. i only change the image, i do not do anything else.
https://i.ibb.co/TxydJ0k3/1.png and https://i.ibb.co/1tpNPtBx/2.pngmy second question, i could not change the services text here.
https://i.ibb.co/SX1j7MNQ/3.pngthanks
Hell @godbrain,
Thanks for your kind words. Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
How exactly can I share this information with you?
Can you share your email address so I can send you the login information there?
Hello @godbrain,
You can send us a ticket on the support forum. Please click the below support button to create the ticket with all the information.
Regards Andon-Design.
Hello, I created a membership with a purchase code and sent a support request. Requests no: 54912
When I want to view it, it gives the notification You have an unverified email You can’t view requests because one of your email addresses has not been verified. Click here to verify your email.
Then it sent a link to my email address to verify my email address, I click on the link and it tells me to create a password, I enter the password.
This time I get the 403 Forbidden Attempting a prohibited action error.
Also, my layer revolution problem is still ongoing.
I kindly ask for your help, thank you.
https://ibb.co/F4RqqdtK https://ibb.co/xwLRj6z https://ibb.co/bRYDXKJLHello @godbrain,
I have already solved the issue and replied to your ticket and verified your email as well.
Regards Andon-Design.
I have another question regarding pricing tables. How do I define two columns and set their widths? Thanks.
Hello, All the extensions are up to date, the theme is up to date, and yet, I can’t access any of my Elementor pages… Thank you for your feedback on this.
Hello @zutercherri,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Just curious to know hotel rooms booking available in this theme ?
Hello @aamircoin2011,
Thank you for reaching out. We do not have a specific hotel demo, but you can explore our demos based on booking systems. However, you can also use the booking plugin with our theme to meet your requirements.
Regards Andon-Design.
I cannot find the option to change the hover post grid color from default orange to another color.
Hello @michaeImc,
Can you please share a screenshot of the issue for a better understanding? Where do you want to change the color of the hover?
Also, you can contact us through our support forum with more details so we will check and solve the issue on the site directly.
Regards Andon-Design.
Bug Report: Unexpected Format Specifier in Image Box Widget Issue Summary A fatal PHP error was occurring in the Image Box Elementor widget due to an unexpected format specifier in a sprintf() function call. The error message was:
PHP Fatal error: Uncaught ValueError: Unknown format specifier “C” in [...]/render-image-box-elementor.php:75 Technical Details The error occurred on line 75 in the render-image-box-elementor.php file, where sprintf() was being used to construct the button HTML:
$button_html = sprintf( ‘%1$s’, alpha_strip_script_tags( $button_label ) ); The problem was caused by a % character within one of the CSS classes or URLs being interpreted as a format specifier. When PHP encounters %C in a sprintf() format string, it attempts to process it as a format specifier, but %C is not a valid specifier, causing the fatal error.
Solution Implemented We replaced the problematic sprintf() call with direct string concatenation:
$button_html = ‘’ . alpha_strip_script_tags( $button_label ) . ‘’; Benefits of the Solution Eliminates parsing errors related to percent signs in class names or URLs Maintains the same functionality and output Improves code resilience against user-provided content that might contain special characters No performance impact, as string concatenation in PHP is efficient The issue is now resolved, and the Image Box widget is functioning correctly.
My concern is that in the next update I will loose these changes
Hello @zamer,
Thank you for getting in touch!
To keep your changes safe and prevent them from being lost during future updates, we recommend using a Child Theme. This method will help maintain your customizations even after updates are applied.
We appreciate your feedback and want to assure you that we are working on resolving the issue you reported, and it will be included in the next theme update. You can expect a fix soon.
If you have any further questions, please don’t hesitate to reach out!
Regards Andon-Design.
Hi, updating the theme to its latest version is producing a critical error on my website, do you know if it could be due to a specific plugin?
Hello @planinlux,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hello, when will the video pop-up error be fixed? When will the new update come?
Hello @candemiral07,
We have highlighted the issue and its urgency to our development team. A new version will be released soon.
Thank you for your patience.
Regards Andon-Design.
The video pop-up error has not been fixed in the new update!!! https://prnt.sc/Rg3OFlSg7_NQ
Hello @candemiral07,
We sincerely apologize for the inconvenience caused while using our theme. You are absolutely right. I have checked the issue again, and unfortunately, it has not been resolved yet. We are truly sorry for this.
We have escalated this bug report to our development team again and have requested them to resolve it as soon as possible. We hope to have this fixed shortly.
We deeply appreciate your patience and understanding, and we apologize once again for the delay.
Regards Andon-Design.
The video pop-up error has not been fixed in the new update! I am waiting for an answer from your 3 support teams. https://prnt.sc/Rg3OFlSg7_NQ
Hello @candemiral07,
We have already replied to your support ticket, please check back our reply there and then reply back to the ticket accordingly.
Regards Andon-Design.
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