23152 comments found.
Hi! I downloaded the Porto theme to try before buying it, but it won’t let me use “Porto Builder.” The option doesn’t appear.
Hello, @rasmatik,
Please make sure that you have registered the theme with the purchase code, and the theme is on latest version along with the porto functionality plugin and if still the issue persists then please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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i tried to code the view more and collapse feature in product description. but it is not working. please help me.
Hello, @alohasmartphonedn,
Unfortunately, WooCommerce does not provide the option, you have to try with some Custom code or third party plugin that better suits your requirements.
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Hi Porto,
I don’t understand why I publish a Blog article and creates a strange url path: example: https://candleartesoteric.com/2025/03/22/red-candle-meaning/
Also is accesible in a clean url: https://candleartesoteric.com/red-candle-meaning/ I only want the second way, which is the clean url. If not I understand is duplicating urls and the path with numbers is not good for seo.
thanks,
Hello, @Joaquim_,
It sounds like your blog is generating two different URLs for the same content: one with the date-based path (https://candleartesoteric.com/2025/03/22/red-candle-meaning/) and another with a cleaner, simplified URL (https://candleartesoteric.com/red-candle-meaning/). This is a common issue in many content management systems, particularly WordPress, which is often set to include the publication date in the URL by default.
Why does this happen?
By default, WordPress and many other CMS platforms create URLs based on the post’s publishing date, like this:
https://example.com/yyyy/mm/dd/post-title/
While this structure may help in organizing content chronologically.
How to fix this and have only the clean URL:
Change your URL structure settings (if you’re using WordPress):
Go to your WordPress Dashboard. Navigate to Settings > Permalinks. Under Common Settings, choose the “Post name” option. This will give you URLs like https://example.com/red-candle-meaning/. Save the changes.
This should prevent WordPress from appending the date to the URL.
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sorry, common settings only affect to blog right ? I don’t want to change about categories or products.
Hello, @Joaquim_,
Common/General settings will affect all of your site if you only want to change for specific functionality then you can try with some Custom Code or third-party plugin that better suits your requirements.
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I’m interested in buying this theme, because I saw it from another website. This website had tooltips on hovering over menu items, but the tooltips were images. Does your theme do this?
Hello, @boerenooi,
First of all, thanks for showing your interest in Porto WordPress 
Unfortunately No, we do not have such a feature, if you wish you can try with any third-party plugin or custom code that better suits your requirements in achieving your desired functionality.
Regards, P-THEMES.
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I want to run my website in 2 countries India and Napel. We want to show different prices and language. Before i buy the theme is it possible and how?
Hello, @yogendras843,
Thank you for your interest in our theme!
Yes, you can use the language switcher for multiple languages and the currency switcher for different currencies on your site. Our theme is fully compatible with WPML, so you can easily integrate it.
Regards, P-THEMES.
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Ok I find this
Next problem with search in mobile Demo Porto 2 Shop. In header edytor I hide this option: https://ibb.co/ycqMMq7X but If I go to phone ( mobile version ) on homepage I have still this search ;/ – https://ibb.co/C3R2PNM2 website : https://skleprpbaits.pl/
Do you have any idea why ?
Have a nice day Best REgards Mat
Hello, @mimikss,
Please navigate to Porto >> Template Builder >> Header and edit the header from there, then navigate to the mobile version and edit the “Porto Search Form”, then under the Advanced >> Responsive, turn it OFF for the mobile version, please refer to this screenshot: https://pasteboard.co/HeGjNG1G4lvm.png
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I have created about 10 sites on different templates over the last year – but none of them give me as much headache as Porto. Unfortunately, that’s a fact.
Every small update of plugins or anything on the site requires intervention and corrections. Now for example, Porto functinality plugin is not installed at all – despite the fact that all server parameters correspond to the recommended. I use VPS on which Parallel works another 5 sites on WP and 1 platform on a custom framework. Moreover, attempts to update the plugin from Porto lays the whole server. Unfortunately, I state the fact – do not recommend this template, especially if you like me ran out of support
Hello, @arturioorlov,
We apologize for the inconvenience, but the issue you’re experiencing is not related to our theme—it seems to be related to your site. It could be due to customizations or a conflict with a third-party plugin. Please follow these steps:
1. Go to Porto >> Dashboard and unregister the theme license.
2. Re-register the theme license using the same purchase code.
3. After that, ensure you update the theme first by going to Appearance >> Themes.
4. Then, update the plugin by going to Appearance >> Install Plugins.
We hope this resolves the issue. If not, please reach out to us via our support system with your site’s WP Admin URL and credentials so we can investigate and assist you further.
Regards, P-THEMES.
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How can I add an extra sorting option to the webshop where customers can sort by “in stock” or “out of stock”? I tried this with custom snippets but this does not work
Hello, @dennygoosensen,
Unfortunately, this feature isn’t available in our theme at the moment. The functionality you’re requesting would require additional customization, which isn’t covered by our theme support policy. We recommend exploring third-party plugins or custom code that may better meet your needs.
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Hi, I have question about menu. I have testing webiste: https://sklepmeus.pl/ and on homepage I have block menu. if I choose the category: COCON NOWOŚĆ I go to this category and I have 2 menu ( one blocks menu and one woocomerce category ) – https://ibb.co/nM0ywbsT Is possble do open submenu in block menu category like in my photo ?
Have a nice day Best Regards Mat
Hello, @mimikss,
Unfortunately, it’s not possible since both are different elements with distinct styles. You can’t apply the same style to both. Making these changes would require additional customization.
Regards, P-THEMES.
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Hello! In which file can I translate this “my wish list” button Screenshot from the link https://skr.sh/sUhPwQyqvzJ
I have already translated the theme (Porto) and the plugin (Porto Theme – Functionality), but the text still remains in English.
Question 2: How can I change the style of product cards? previously, it was in the Theme Settings, now there is nothing through the Theme Builder, only if you insert it through Porto Studio and there are only 2 options.
Here is a screenshot on your demo template https://skr.sh/sUhMKRmPSoY
Link Template https://www.portotheme.com/wordpress/porto/shop50/product/jbl-tune-720bt/
One more question, how can I sort the order of social networks? Screenshot from the link https://skr.sh/sUh4wtCsLYa
Hello, @rinatart,
1. Please navigate to Yith >> Wishlist >> Customizations >> Labels and change the “Browse wishlist” text from there as per your requirements: https://pasteboard.co/vQYxUmQp6jCq.png
2. Could you please explain in detail, if possible with some screenshots for my better understanding?
3. Unfortunately, there isn’t an option to sort the order of the social share icons. The current order is the default, and changing it would require additional customization.
Regards, P-THEMES.
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Thanks!
One more thing
How do i remove below text from checkout page
I would like to receive exclusive emails with discounts and product information
Would you like to be invited to review your order? Check here to receive a message from CusRev (an independent reviews service) with a review form.
Hello, @imaginatiftech,
Could you please share the screenshot along with the page URL so that I can check and assist you accordingly?
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Hi, I just wonder this as well. If you check there link: https://demo.theme-sky.com/druco/shop/car-seats-s134/ ether is a counter saying how long time that is left and SOLD: 20/48. Do you have this in Porto as well.
I looking for something like that so..
Hello, @Mrnicoo,
Yes, in Porto, we have a timer feature. You can set the schedule for the product by editing it and adjusting the sale price: https://pasteboard.co/ivqbzJoVCw1J.png
However, we do not have a feature to display ‘SOLD: 20/4.’ But you can showcase in-stock items through our theme options.
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Hi
I know my support is expired but i know you support me on this small things. When you visit product page https://lightslategrey-spoonbill-526621.hostingersite.com/shop/unit-size/750-ml/1927-vines-marsanne-tahbilk/ you will see related products but this is not related with the product and event categories, can you please guide me how i add my required category which show on product page.
Hello, @imaginatiftech,
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin but can be influenced by grouping similar products in the same category or by using the same tags.
Please refer to the official documentation of the related products here: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Regards, P-THEMES.
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Hi good day, quick question. do you have a setting or module I can use to show the suggested items on woocommerce to be based of the subcategory?
I am using the theme for a clothing store, So when someone goes on a product it shows no related items in terms of categories. So jus because it is in women main category doesn’t men I want it to be shown for shoes. So is their a way to show lets say women shoes item when a customer selects women’s shows it shows them automatically all the subcategories there.
I know I can use upsell but I don’t want to go to every product and put this in the settings.
Hello, @kieljoseph84,
You can use the upsell products element. If you’d prefer not to add this element to each individual product page, you’ll need to use a Custom Layout.
To do this, go to Porto > Template Builder > Single Product, create a new layout, and add the linked product element. Then, choose “upsell” products and save your changes. Afterward, you can apply the layout to specific categories or products by setting conditions.
For more details, please refer to our theme documentation here:
https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
https://www.portotheme.com/wordpress/porto/documentation/display-condition/
Regards, P-THEMES.
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Hi good day thanks for the response but I am asking for the element in elementor – right now when I select “Link Products” I can only link products to related – upsell etc.
I want to do it by sub categories because related shows everything within the mail category
Hello, @kieljoseph84,
Unfortunately, this particular element doesn’t have that option. You may want to explore third-party plugins that better meet your needs.
Regards, P-THEMES.
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Hello Porto team,
I’m currently using your powerful Porto theme for WooCommerce and I’m very satisfied with it. However, I have a specific requirement that I haven’t been able to implement successfully.
I need to display product images in a perfect square format on my single product pages, even when the original images have different aspect ratios.
I’ve already tried changing the settings in APPEARANCE > CUSTOMIZE > WOOCOMMERCE > Product Images (set to 1:1 / 1080×1080) and I’ve also regenerated thumbnails, but the images still aren’t displaying as perfect squares on the single product pages.
Could you please advise on the correct way to achieve square image display on single product pages while maintaining image quality?
Thank you for your assistance!
Hello, @fasterbit,
Thank you for reaching out!
The settings under APPEARANCE > CUSTOMIZE > WOOCOMMERCE > Product Images work as follows:
- 1080×1080: This setting controls the image quality, not the size.
- 1:1: This refers to the aspect ratio of the product images on the shop/category pages.
The aspect ratio for the Single Product Image is determined by the layout you choose. The image will adjust to fit the container size. If you’re using a Custom Layout for the single product page, go to Porto > Template Builder > Single Product and edit the custom layout there. Afterward, you can modify the single product image element and choose the layout that best suits your needs. For reference, please check this screenshot: https://pasteboard.co/rlINgg5fyXm7.png
Regards, P-THEMES.
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Hi, why in Insurance template demo, when i move element like the menu or social icon, from the to header to another place like bottom or main header, the rollhover no longer works ???
Hello, @alexissatok,
Could you please share the small video clip of the issue for our better understanding via our support system, along with your site WP Admin URL and Credentials, so that we can have a look into it for you on your site and help you out.
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Hi, can I edit my website with Elementor if I install a demo. I mean are all demos built with Elementor?
Also is it working with Translatepress?
Hello, @Mrnicoo,
When importing the demo, you have two options: Elementor or WP Bakery. If you’d like the demo to be imported with Elementor, simply select Elementor, and the demo will be imported with Elementor, allowing you to edit it easily.
Our theme is fully compatible with WPML, Polylang, and Loco. While we haven’t officially tested the TranslatePress plugin with our theme, many of our customers use it without issues, so you can also try it on your site.
Regards, P-THEMES.
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Great, thanks. Last question. Do you have a child theme as well included?
Hello, @Mrnicoo,
The child theme is ready to use with just one click. Simply go to Porto > Setup Wizard > Child Theme, and you can create and activate the child theme from there. For reference, please check this screenshot: https://pasteboard.co/PgsWp17VtFCe.png
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We recently started having this bug: Uncaught Error: Call to a member function get_type() on bool in /app/wp-content/themes/porto/inc/lib/woocommerce-swatches/classes/class-product-swatches-tab.php on line 258
Call stack:
Porto_Product_Swatches_Tab::render_product_tab_content() wp-content/themes/porto/inc/lib/woocommerce-swatches/classes/class-product-swatches-tab.php:242
Any idea when there will be a fix?
Hello, @igor158,
Kindly reach out to us through our support system, providing your site’s WP Admin URL and credentials, so we can review and assist you with the issue directly on your site.
Regards, P-THEMES.
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my website does not have order tracking. please help me add it.
Hello, @alohasmartphonedn,
Unfortunately, WooCommerce doesn’t provide this feature by default. You’ll need to look into third-party plugins. I did a quick search and found a couple that might suit your needs. Feel free to give them a try, but please do so at your own discretion:
https://woocommerce.com/products/order-tracking-for-woocommerce/
https://wordpress.org/plugins/woo-orders-tracking/
Regards, P-THEMES.
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Hi,
Why on earth the Read more… post grid button cannot be translate, when i install Loco Translate it appear translated but in fact not… Also for Related %1$sPosts%2$s
Hello @alexissatok,
Please edit the post grid archive in the Gutenberg Editor or in the editor that you are using for the site, and then edit the read more button and change the text.
Otherwise, it is coming from the theme translation files. Also, the Related posts are coming from the translation files.
If you still are not able to solve the issue, please share the WP admin login details of your site through our support forum so I will check and solve it on the site.
Regards, P-THEMES.
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I didn’t use the grid for the article template. I fixed it by going directly into the PHP file to replace the English text with French. But when I update the theme it will disappear. Why does loco translate tell me that the text is translated correctly when it isn’t?
Hello @alexissatok,
There is no need to edit or make the translation from the theme’s PHP files, it will not a good idea to do that.
It will easily be changed from the Loco translation plugin. Please share the WP admin login details of your site through our support forum so I can check and solve the issue on the priority basis.
Regards, P-THEMES.
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