Hi,

Thanks for considering the WoodMart theme for your projects. Feel free to ask us any questions you may have; we’re here to help.

Our theme is fully compatible with the WPML plugin for translations.

Kind Regards

Hi,

Thank you for your message and for using our WoodMart theme. We’re delighted to assist you and ensure you have the best experience possible.

In such a situation, you need to contact your hosting provider and ask them to enable this extension on the server to make it work.

Kind Regards

Hello,

Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.

If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:

1.    Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2.    Register: Click the “Register” button and fill in your details, including your purchase code.
3.    Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Once you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.

We look forward to helping you on the support forum!

Best regards

You can remove it in Theme Settings -> Style & Colors -> Pages background.

That worked thanks for the great help

You are always welcome.

Hello,

You can fix it by applying patch # `648379`. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Hello,

Thanks for the quick reply and patch guidance. I’ve now applied Patch #648379, and there are my results with (2) issues on (ipad) and (android mobile phone)

✅ 1. Desktop (HP Laptop – Chrome/Edge) The sticky “Add to Cart” bar is now working perfectly for external/affiliate products.

It correctly redirects to the Amazon product page. ✅ No issues here.

❌ 2. iPad (iOS Safari & Chrome) The sticky bar is visible, but when you tap the button, it opens the side menu instead of going to the affiliate link.

It seems the sticky button is interfering with the mobile header toggle/menu.

⚠️ 3. Mobile (Android – Chrome & Samsung Browser) The sticky bar is broken visually—looks glitched or misaligned.

However, when tapped, it does redirect to Amazon as expected.

So functionality works, but the design/display is broken, possibly due to z-index, CSS, ? I’ve not touched, modified the mobile footer for any reason. Just want the button to work.

Can you help us fix these two issues?

✅ Sticky bar button working normally on iPad (not triggering menu).

✅ Fix mobile sticky bar display/layout.

Let me know if I should enable access.

Hello,

We tested on iPad but don’t see any problems. As for mobile devices issue, use the following custom CSS to fix

.wd-sticky-btn-cart .dokan-store-support-btn-product {
    display: none;
}

Anything buddy ?

Hi,

Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/

Thank you!

Best regards

Hi. Thank you very much for your reply. But as you can see, this is absolutly useless Please dont missunderstand, but not anyone will look into every order to find out if it is an order coming from abandoned cart. For example you have 50 or 100 orders a day, you will not look inside. I hope you understand. Thank you for your help!

We will consider adding this label to the orders list as well. Thank you for the feedback.

That would be great – Thank you!

Hello,

Could you please clarify what error do you get when trying to open a topic or activate the license? Send us a screenshot using the contact form please https://themeforest.net/user/xtemos

Kind Regards

Hello,

Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.

For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.

Here’s how you can do that:

1.    Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2.    Click the “Create New Topic” button.
3.    Provide a clear title and a detailed description of your question or issue.
4.    Finally, hit “Submit” to post your topic.

Once your post is up, we’ll be able to take a closer look and provide you with the support you need.

Thank you for your understanding, and we look forward to assisting you on the support forum!

Best regards,

Hello,

Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.

If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:

1.    Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2.    Register: Click the “Register” button and fill in your details, including your purchase code.
3.    Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Once you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.

We look forward to helping you on the support forum!

Best regards

Hi,

Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/

If your support period has expired, please make sure to renew it on ThemeForest before reaching out.

Thank you!

Best regards

Hello,

Please send us your admin and FTP access so we can check this. Use the contact form on our profile page here https://themeforest.net/user/xtemos

Kind Regards

I’m having the WPML team looking into it right now

OK, please let me know if it is fixed.

It happens when the WoodMart core is updated

Hello,

It looks like you didn’t update the theme properly. Try to delete the theme folder and then upload the latest version of the theme.

Kind Regards

Hello,

We didn’t have a chance to test our theme with this plugin. It should be compatible but some styles may overlap.

Kind Regards

Hello,

Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.

For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.

Here’s how you can do that:

1.    Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2.    Click the “Create New Topic” button.
3.    Provide a clear title and a detailed description of your question or issue.
4.    Finally, hit “Submit” to post your topic.

Once your post is up, we’ll be able to take a closer look and provide you with the support you need.

Thank you for your understanding, and we look forward to assisting you on the support forum!

Best regards,

Hello,

Thank you very much for the feedback.

There is a cron job every hour to send the emails, if any.

Kind Regards

Okay, but after the first send, will the email be sent again after a certain amount of time, or is only a single send planned?

It will be sent only once. There shouldn’t be duplicate emails.

Hello,

You can fix it by applying patch # 646651. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Yes, it’s working perfectly after applying the patch. Thank you so much for the quick resolution. It is really appreciable. Thank You.

You are always welcome. Feel free to contact us if you have any further questions.

Hello,

Please send us your admin access so we can investigate this issue on your website. Use the contact form on our profile page here https://themeforest.net/user/xtemos

Kind Regards

Hello,

The registration should be enabled in the WooCommerce settings. We have turned it on on our demo so you can test how it works now.

Kind Regards

What about that? Marketplace2

From cart / checkout need this beacuse missing: “I accept the website terms and conditions from checkout” Its need for standards.

Another: Marketplace2 design too:

Registration need only email adress. How can i add first name last name password etc like another design?

All these options can be configured in WooCommerce Settings. They are not related to WoodMart itself and not to any particular prebuilt website.

Hello,

Thank you for contacting us. Unfortunately, there is no such ability in our theme at the moment.

Kind Regards