8686 comments found.
Hi, few pre-sale questions: (1) MasterStudy LMS Pro version is included with this theme or not? Will that include a lifetime update also? Or do we have to buy the LMS separately? (2) In Quiz section explanation part is also available? For example, when a student is in practice mode, once s/he clicks on a particular answer, and then click for check answer, the right answer would be highlighted, and the explanation of the right answer would also come. (3) In test/exam can we have practice mode (without time limit) and exam mode (with time limit)? (4) Is it mobile responsive? Can a student attend courses on a mobile device?
Please answer to the above question. Meantime when I checked your sandbox demo, I found that the explanation is not given below the answer but on an exclamation sign. https://prnt.sc/SwJHLPRf0pKB Can we show the explanation separately below the answers? So that the students will learn what right or wrong they did?
Hello there,
Thank you for your pre-sale questions.
MasterStudy LMS Pro is included with the theme, both the free and Pro versions. The theme comes with lifetime updates for a one-time payment.
We also have a separate plugin, MS LMS Pro Plus, which includes all premium addons, and future addons will be added to this version. You can find the pricing plans here – https://stylemixthemes.com/wordpress-lms-plugin
In the Quiz section, you can set a quiz duration, so it will count the time. If you prefer, you can leave the time field empty, and the time will not be counted.
Additionally, you can choose to show the correct answers after the quiz is submitted. While hovering over the exclamation mark will show the explanation of the correct answer, unfortunately, there isn’t an option to display the explanation separately.
For the test/exam, you cannot have both practice mode (without a time limit) and exam mode (with a time limit) in the same quiz. However, you can set up two separate quizzes—one with a time limit and the other without.
Yes, the theme is mobile responsive, so students can definitely attend courses on mobile devices.
I hope this helps! If you need further assistance, feel free to reach out.
Best regards
I also recommend checking the quiz and questions section in the documentation to explore all the features: https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/questions#how-to-create-a-new-question
Thanks for the reply. Actually, our intention is majorly to conduct exam preparation in which students should see the ‘explanation’ after the test (either after each question answering or after the entire test). When I checked other LMS (LP and TutorLMS) they show this explanation separately in a box. But considering less plugins and budget we are intent to go with MasterStudy. Can you consider this in future plugin update? or is the any other way to show the explanation in a separate box?
Hello,
Thank you for the detailed explanation! I completely understand that showing the description separately in a box after the quiz would be a better approach, especially for exam preparation. While I can’t provide an exact timeline for when this feature might be added to MasterStudy, I can suggest a workaround in the meantime.
You can add a lesson right after the quiz, where the course gets unlocked once the quiz is completed. In this lesson, you can include the answers’ explanations.
MasterStudy LMS offers the Prerequisites Addon, which allows you to set requirements for course enrollment. With this addon, you can configure courses or lessons that must be completed before a student can access subsequent content.
Read more about Prerequisites Addon here – https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-prerequisites
I hope this helps, and we will certainly keep your suggestion in mind for future updates!
Let me know if you need any assistance setting this up.
Best regards,
udemy importer not working showing this error “Error calling GET https://www.udemy.com/api-2.0/courses/?search=WordPress&page_size=50: (403)
Hello
The Udemy Importer is showing a 403 error, which usually indicates an authentication issue, API restrictions, or changes on Udemy’s end.
Possible Solutions:
Check API Key & Authentication: Ensure your Udemy API key or credentials are correct and up to date.
Verify API Access: Udemy may have restricted access to their API, check their latest documentation for any changes.
Check for Updates: Make sure your MasterStudy theme and plugins are updated to the latest versions.
Server Restrictions: Your hosting provider may have firewall rules blocking the request try testing on a different server or contact your host.
Please try and let us know the results
Best regards
your plugin problem i check localy, recently 1 week your plugin not work this was the problem “udemy import not working SSL certificate problem: unable to get local issuer certificate”
you say thats my server side problem now you say the same please fix your plugin first
Hello there,
Thank you for your patience. The issue has been confirmed, and we’ve realigned our resources and priorities to address it immediately. Our development team is fully focused on delivering a working solution.
The developers have committed to having the fix ready by Monday, and we’re confident in their assessment. Please rest assured, we are doing everything we can to resolve this as quickly as possible. You can follow our progress via the changelog here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog
Best regards,
now second time your plugin doing the problems and lost my revenues
Please rest assured, we are doing everything we can to resolve this as quickly as possible. We understand how important this is for you, and we’re committed to getting it sorted. Thank you for your patience and understanding!
ok
You said you’d fix the plugin on Monday, but it’s Tuesday now and it’s still not fixed
Hello there,
Sorry for the inconvenience. It has already been fixed, and course import has been tested successfully. However, some details like reviews, ratings, and a few other elements are still not being fully retrieved from the new API, which is causing a delay in the release.
We are continuing to work on it. Although we had planned to release it on Monday, we now need to cooperate with Udemy and wait for their response.
Please allow us some more time, and follow the changelog for updates.
Best regards
still not working
Hello,
Thank you for your patience. The fix for the Udemy issue has not been released yet, but it is in the works.
We kindly ask for your continued patience, and please keep an eye on the changelog for updates. We’ll make sure to notify you as soon as it’s resolved.
Thanks again!
when you fix this
Hello
We understand your concern and are actively working on resolving the Udemy-related issue. We kindly ask for your continued patience, and please keep an eye on the changelog for updates. We appreciate your patience during this time and recommend monitoring the changelog for the latest updates.
Rest assured, we’ll inform you as soon as the issue is fully resolved.
Best regards,
Can you make a correction? I’m implementing MasterStudy for a client, but the courses purchased by students aren’t showing, and I’ve detected the problem in the code. File: “masterstudy-lms-learning-management-system/_core/lms/classes/user.php” Line 746: $pp = get_option( ‘posts_per_page’ ); Error: Should be a number, but it’s receiving “bool(false)”, generating a division by zero error in row 774. $response[‘pages’] = ceil( $total / $pp ); Regards.
Hello there,
Thank you for the request.
Thank you for providing such detailed feedback! Could you specify which payment option was used to purchase the courses?
Please note that if it was an offline payment, the administrator needs to manually grant access to students after approving the payment.
Best regards,
Hello. It was indeed an offline payment, but it was successfully accepted manually. For now, I’ve replaced ”$pp = get_option( ‘posts_per_page’ );” with ”$pp = 4;” and fixed the problem. They now display correctly. I understand that with an update this will disappear, but I’ll be on the lookout when that happens, in case the problem persists.
Another error I found with the certificate issuance. Missing: ”/masterstudy-lms-learning-management-system-pro/assets/js/certificate-builder/google-fonts.json” Error function: “html2canvas is not defined”, this resolve with child in functions.php: function enqueue_html2canvas_script() { wp_enqueue_script(‘html2canvas’, ‘https://cdnjs.cloudflare.com/ajax/libs/html2canvas/1.4.1/html2canvas.min.js', array(), null, true); } add_action(‘wp_enqueue_scripts’, ‘enqueue_html2canvas_script’);
greetings.
Hello,
Thank you for providing all the details. I have forwarded your message to the development team and will update you once I receive a response.
In the meantime, I recommend making any changes in the child theme.
Best regards
Hello again,
Thank you for your detailed feedback, and we really appreciate your proactive approach.
I’ve received a response from our development team. For the Posts Per Page issue, please set the value directly in the Settings > General menu. We will take care of the other parts and work on fixing them.
Thank you again for your patience and for bringing these issues to our attention. If you have any further questions or concerns, please don’t hesitate to reach out!
Best regards,
Values in Settings > Curses, (not general menu). The values are entered correctly. In the latest update, the problem persists. I hope it gets fixed at some point.
Hello,
Thank you for your message. I want to assure you that it will be fixed in an future updates. Please keep an eye on the changelog for the latest updates and details regarding this fix.
We appreciate your patience!
Is it possible to have a company website, which includes all the pages with another theme, and then include this LMS plugin with all the courses with its own unique theme from the demo?
Hello there,
Thank you for the request.
Yes, you can do that! I recommend purchasing the MasterStudy LMS Pro plugin, as it will ensure that only course pages are generated using MS LMS. This way, you’ll have the flexibility to use a different theme while still benefiting from the LMS features.
Best regards,
Hi! I’m trying to use WooCommerce, but the courses don’t appear in the product list even after recreating product tables. I followed your instructions entirely, but it didn’t work. Do you have any tips or directions?
Hello there,
Thank you for the request.
Your courses will not appear in the WooCommerce list, but they can still be purchased using WooCheckout. Please don’t worry—this is the intended behavior.
Kindly check your settings using this manual:
WooCommerce LMS Integration Guide
If you still face any issues, please create a support ticket here:
Best regards,
Sirs, I’ve bought over 100 items here at Envato but never got such a vague answer to my inquiries. It seems this is just an automatic answer, and everyone is a kind of newbie unable to read a manual.
I’ve followed your documentation and did everything as stated there. However, the WooCommerce checkout isn’t working. Nothing related to WooCommerce integration works.
I opened a ticket last Friday, and your answer was “Can you explain what isn’t working?” You answered with an answer.
I can’t be any clearer than that: woocommerce integration is not working, although I’ve followed all steps in your documentation. Please ask your support staff to log in to my installation using the login data in the support ticket opened and check. I also sent the FTP details, so you have all the necessary access data to fix this issue.
Thank you very much.
Dear Claudio,
I have reviewed your request (#90079). Simply stating that the WooCommerce integration “does not work” doesn’t provide enough details for us to fully understand the issue. That’s why our agent asked for more information to better diagnose the problem and offer an effective solution.
To clarify, courses are not meant to be duplicated in the WooCommerce product section, that is the intended functionality. However, regarding the issue where students are unable to make purchases, we will investigate further.
Please allow us some time to check this. Your patience and understanding are greatly appreciated.
Best regards,
One of the latest updates has the following bug. When your course has expired you buy it again and complete the whole process, still, you are not able to enter its content – it says again that you need to buy it first.
Hello there
Can you confirm please, as a student, after repurchasing a course, you’re unable to enroll again, is that correct? I haven’t encountered the same issue on my end. Could you try resaving the permalinks and checking again? Also, please ensure that all your plugins are updated to the latest versions.
Let us know if this helps, we’re more than happy to assist further!
Thank you for the answer. The role is not a student, but an administrator in this case. I tried with permalinks – it didn’t work. All plugins are updated.
Hello,
Sorry, I didn’t quite understand why the administrator is purchasing the course. Could you briefly explain the case and the steps to follow? I just want to make sure I’m checking the same thing on my end.
Thank you.
The administrator also needs to access some of our courses, and previously it was working fine, he was able to buy a course and after the course expiration, he was able to buy it again. Some of the courses he bought before have expired and he wanted to buy them again but he wasn’t able to do it. When he buys it and the purchase process is completed he only sees that his course is expired and he cannot access it – it doesn’t recognize that it was freshly bought.
Hello there,
Apologies for the delay and thank you for sharing the detailed information. Please double-check your theme and plugin versions to ensure you’re using the latest updates. Here’s the changelog link for reference – https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog
If the issue persists, kindly fill out this form – https://themeforest.net/user/stylemixthemes and let me know once it’s done, we’re ready to troubleshoot.
Best regards,
After the last update, the link to download the certificate is not working. The hyperlink is correctly configured to / postname /, and the certificate page is as well. Could you help me?
Problem Solved.
Hello there,
We’re glad to hear that! Let us know if you have any other questions.
Have a good day!
How to add manually number of enroll student for a course. just to change the number
Hello there,
Thank you for the request.
You can update the number of current students by navigating to Courses, selecting the course, and editing it with the Course Builder. Go to Main > Current Students to make the changes.
Please refer to the screenshot: https://www.awesomescreenshot.com/image/53615786?key=7bb120dffab7e2dfb0b4c50288a0881b
Best regards
Hello , I have purchase this theme instaled to my hosting . www.bpsbd.net. But unfortunetly the course builder edid option not working but asking for user name and password. Please how to solve this issue, let me know
I did not creat any user name and password for course create or edit option . So please help me
Its very urgent to resolve
Hello,
Thank you for your request.
Please resave the permalinks and ensure “Post name” is selected. Simply resaving should help resolve the issue.
Resaving permalinks in WordPress helps because it flushes the rewrite rules, which are stored in the database. Sometimes, these rules can become outdated or corrupted due to theme/plugin changes. Resaving forces WordPress to regenerate them, fixing issues like broken links or 404 errors.
Please give it a try
Best regards
Thanks ,Problem Solved
Another query-How can i edit home front page taxonomy categories name ?
Hello there,
Thank you for the request.
You can edit it from the WordPress dashboard by going to Courses > Categories. Then, edit the front page using Elementor or WPBakery and select the category you want to display.
If you have any other questions, feel free to reach out anytime via > https://support.stylemixthemes.com/tickets/new
Have a good day!
How can i edit front page all text and image ?
How can i edit category name in the front page category label
Please share vodeo for how we can use theme edit , change image
Hello,
Thank you for reaching out.
Please note that you have support access and should submit your request by creating a support ticket here: https://support.stylemixthemes.com/tickets/new
When submitting your ticket, kindly provide detailed information, including which part of the site and which page you are editing, as well as the demo and page builder you are using. This will help us assist you more effectively.
Have a great day!
Hi friends, how can I deactivate a theme if the domain the site was on no longer exists?
Hello there,
Thank you for your request!
Please fill out the form – https://themeforest.net/user/stylemixthemes
and provide your email and purchase code, and we’ll assist you with resetting the license. However, kindly remember to keep it safe in the future, as license resets are limited, and you may need to purchase a new one if exceeded.
Wishing you a wonderful day!
Thank you for the quick reply. The link https://themeforest.net/user/stylemixthemes is not clear to me. Maybe you can advise something else. Tell me more about the limitations of using the license. I have already bought two from you. And I need to change the domains.
Hello there,
Each license can be used on two domains, one for staging and one for a live website. The license can be deactivated from the theme dashboard. However, since your domain no longer exists, you won’t be able to access the dashboard to deactivate it.
In this case, we can try resetting it from our end. To do this, we need your email address or purchase details to locate your license. However, please do not share personal information in the comments section, as it is publicly visible.
Instead, please visit this page > https://themeforest.net/user/stylemixthemes > scroll down to find the contact form, fill it out, and submit a request to reset your license.
We’ll be happy to assist you.
Best regards
Hello,
LIFETIME License Pro Plus: Please, I need information about the license. I posted on support and need an answer to my question.
Ticket: Z89638.
Thanks.
Hello there,
Thank you for the request.
I’m happy to inform you that your request has already been answered, please check your email.
To clarify, the LMS Pro Plus plugin includes extra features like Pojnt System, Group Courses, and Email Rebranding, and all future updates will be added to it (you can check additional add-ons here: https://docs.stylemixthemes.com/masterstudy-lms/getting-started-1/free-version-and-pro-version ). The MasterStudy theme comes with the LMS Pro plugin but does not include LMS Pro Plus, which is sold separately.
The LMS Pro Plus Lifetime License is a one-time payment (not subscription-based). You can purchase it here: https://stylemixthemes.com/wordpress-lms-plugin/pricing/
Let me know if you need any further help!
Best regards,
Hello, This is not the question I asked you. Please read my response to Ticket No. Z89638. (March 24) it’s about domains.
Hello there,
Sorry for any confusion. I checked again, and the ticket Z89638 has been responded to. Have you received the response? If not, please check your inbox and spam folder.
If you have any requests feel free to ask here or create a new ticket anytime.
Hello, I mean that you responded to the first post Z89638, but I asked three follow-up questions because I needed clarification. Could you answer them, please? Thank you.
Hello,
Thank you for your response, and I sincerely apologize for the delay.
I have reviewed your request and am happy to inform you that all your concerns have been addressed. Please feel free to reach out if you have any further questions, we’re always here to help!
Best regards,
I need a elearning platform but I dont know if I can do this with your platform: - Users can buy course already purchased for another person. The reason is that if companies buy courses for multiple employees, they need unique user access. - Can I modify the labels of the course for whatever. I want? Duration, Author, etc…
Hello there,
I appreciate your interest in our platform! I’m happy to provide more details.
With MasterStudy LMS, we offer a “Buy for Group” option, which allows instructors (this role can function as a company admin) to create a group and purchase a course for multiple users. This ensures each employee gets unique access to the course.
However, modifying built-in course labels (such as Duration, Author, etc.) is not possible. Instead, instructors can create their courses and assign students as needed, providing more flexibility.
Have a good day!
Hi Pre Purchase Question,
1. Can we host both Learning hub and udemy Affiliate on same site. 2. If not If Im hosting the Learning hub in the main domain (www.mysite.com) and Udemy Affiliate in subdomain (udemy.mysite.com / same main domain), can I do it with one license or do I need to purchase 2 license? 3. The payment method listed are dont support my country, Can I use WooCommerce payment method to purchase courses?
Hello there,
Thank you for reaching out with your pre-purchase questions! I’m happy to assist.
1. WooCommerce Integration – Yes! MasterStudy LMS fully integrates with WooCommerce, so you can use WooCommerce Checkout and all available payment methods supported in your country.
2. Udemy Affiliate – To integrate Udemy courses on the same website, you can purchase the MasterStudy LMS Pro Plus plugin
With this, you’ll get access to the Udemy Importer Addon, allowing you to affiliate Udemy courses while also creating and selling your own courses on the same site.
Have a good day!
Is there still any integration with Gamepress?
Hello
Unfortunately, there is no integration with Gamepress.
Best regards
Hello, How to set up the blog page so that the posts are displayed as a list instead of a grid ?
Hello there,
Thank you for the request.
Unfortunately, there’s no option in the blog to switch to list view.
Have a good day!
Hello,
Even during the installation and setup wizard, is there no option to determine whether the blog is in a list or grid layout?
What CSS code could arrange the posts in a list?
This is an essential feature, I’m a bit surprised 
Thanks for your help.
Hello Where can i change, the mobile menu?
Hello,
If you’re referring to mobile menu items, they can be modified the same way as the desktop menu under Appearance > Menu. However, if you’re referring to the menu style, there is no built-in option to change it.
Best regards
Can I use a custom wordpress payment solution to be available in the Payment Methods?
Hello there,
Thank you for the request.
MasterStudy only supports the payment methods available within the theme – Offline, wire transfer, Stripe, and PayPal.
However, if you’d like to use a custom payment solution, I recommend selling courses through the WooCommerce checkout. Since MasterStudy integrates with WooCommerce, you can use any payment method supported by WooCommerce
Have a good day!
Thanks for the reply. It’s a subscription plan that we would like to sell and not individual courses. WOuld that work with the the WooCommerce checkout?
Unfortunately, I can’t confirm this, as we haven’t conducted any tests. I recommend checking your staging website.
Best regards
After updating to the latest version, our website is experiencing critical issues. The site is continuously loading and not responding properly. We are encountering multiple errors that are affecting functionality.
Also Issues On iPhone Safari browser
Hello,
Thank you for your request.
Please ensure the theme and the MasterStudy Free and Pro plugins are updated to the latest versions. Outdated versions may cause unexpected issues.
-MasterStudy Theme: 4.8.95 (March 13, 2025)
-MasterStudy LMS Free Plugin: Updated to v3.5.20
-MasterStudy LMS Pro Plugin: Updated to v4.6.13
If the issue persists, please check the server logs for further insights.
Best regards
-MasterStudy Theme: 4.8.95 (March 13, 2025)
-MasterStudy LMS Free Plugin: Updated to v3.5.21
-MasterStudy LMS Pro Plus Plugin: Updated to v4.6.13
Still same issues..
Hello there,
Thank you for the request.
I’m sorry to hear that you’re still experiencing the same issue. Please visit your StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case on your site directly.
Kind regards
Hello,I am following up on the issue I reported four days ago, as I have not received any response yet.
We use the WooCommerce coupon system to create coupon codes for course products since MasterStudy LMS does not have its own coupon system, only an option to add a sale price. However, after the latest update, course products no longer appear in the WooCommerce products list, preventing us from creating coupon codes for any courses.
Please do not suggest clearing the cache or verifying the theme and plugin versions, as everything is already up to date. I would appreciate a prompt and effective solution to this issue.
Thank you.
Hello,
Thank you for following up, and I appreciate your patience.
With the latest update, the way WooCommerce products work has changed. Previously, when a student purchased a course through WooCommerce checkout, it appeared in a separate tab on the dashboard, listing all MasterStudy courses. However, this feature is no longer available, only WooCommerce products are now displayed there.
That said, MasterStudy courses can still be sold directly through WooCommerce without requiring duplication in the WooCommerce products list. Your coupons should continue to work, as MasterStudy courses remain purchasable via WooCommerce. I recommend creating a new coupon and testing it to see if it applies correctly.
Please let me know if you need further assistance!
Best regards,
After the last upgrade, woocommerce prices are all 0, the typography has changed, and other things in the courses that we are gradually discovering have changed… Regards
Hello there,
Sorry to hear about the issues! This might happen if the theme or bundled plugins are outdated. Please ensure everything is updated to the latest version.
Let us know if the issue persists.
Best regards,
Hi, everything is updated: plugins and theme. Cache Ok Anyway I rolled back to MasterStudy LMS WordPress Plugin – for Online Courses and Education 3.5.19 and prices come back. Regards
Hi,
I’m glad to hear that rolling back helped restore the prices. I recommend testing updates on a staging site first to avoid any unexpected issues on your live site.
Let me know if you need further assistance!
Best regards,
