23152 comments found.
Hi,
I would please like to ask the following:
If i change the “Product Swatch Mode” from “Select Box” to “Label, Image / Color swatch”, will it affect the existing variations? Will they be removed and will they all have to be redone?
Thank you so much in advance!
Hello, @georgenet,
The Product Swatch Mode setting only affects the visual display style of the swatches on the front end – It changes how they appear (dropdown, label, color, or image format). This setting doesn’t impact other functionality.
Regards, P-THEMES.
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Hello. Please reset our keys.
Regards
Hello, @scriptfeedsdev,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Please reset my license, I have switched domains! I sent many messages, and haven’t received a response! Thanks
Hello, @lvaldes7,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hello, I want to update my Porto theme but I don’t know how to do it. I need help!
Hello, @pillowcenter,
To update the theme on your site, we recommend reviewing and following the instructions in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
After updating the theme, make sure to also update the Porto Functionality plugin.
Regards, P-THEMES.
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Hi, a quick question before I purchase another license
Is it possible to move the tabs you see for example here: https://www.portotheme.com/wordpress/porto/shop4/product/new-balance-fresh-foam/
The tabs I mean is the DESCRIPTION SIZE GUIDE ADDITIONAL INFORMATION REVIEWS (10). I want then to the right bit I find no alternative on this theme. There is only 1 single product layout – or have I missed this?
Anyway, can I rebuild this with elementor in a easy way?
Hello @Mrnicoo,
You can easily adjust the position of any element on the single product page according to your needs. Simply go to Porto >> Template Builder >> Single Product, then edit the Custom Layout from there. You can change the position of the tabs within this layout.
If you’d like to create your own custom layout, you can do so as well. For detailed instructions, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-create-custom-product-layout-using-elementor/
Regards, P-THEMES.
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Hello.
We are trying to install a prebuilt demo “RENEWABLE ENERGY” but its not the same after import. Colors are the primary blue, the icons are missing and there is not the same alignment of the menu.
Is something missing?
Best regards
The issue is happening when we are logged in as admin. In case we check in ingognito mode the demo seems fine. How can we overcome this to see the correct design even as admin?
Best regards
Hello, @powermediapress,
Your site is currently in maintenance mode, so I’m unable to review the issue. Please disable maintenance mode and share a screenshot of the problem for a clearer understanding. This will help me investigate further and assist you more effectively.
Regards, P-THEMES.
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installing the demo (https://www.portotheme.com/wordpress/porto/shop6/) on https://dawndy.com but not the same as the demo, please help
Hello, @phredds,
Your site is currently in maintenance mode, so I’m unable to review the issue. Please disable maintenance mode and share a screenshot of the problem for a clearer understanding. This will help me investigate further and assist you more effectively.
Regards, P-THEMES.
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Now off maintenance mode
https://postimg.cc/SXB7rYg6Hello, @phredds,
In order to solve your issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
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Hi good day,
I am having this issue with my porto post type builder. When I go to edit the layout I am seeing this error and I also cant access the blocks for woocomemrce
Your site doesn’t include support for the “porto-tb/porto-featured-image” block. You can leave it as-is or remove it.
Hello, @kieljoseph84,
Please ensure that the required theme and recommended plugins, such as Dynamic Featured Image, are installed and activated. You can check this under Appearance >> Install Plugins. If you haven’t done so yet, please try again.
Alternatively, feel free to contact us through our support system, providing your site’s WP Admin URL and credentials, so we can assist you directly.
Regards, P-THEMES.
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Hi, I bought the theme a few days ago, but I’ve noticed that, for example, the menu on some pages doesn’t stay fixed when scrolling. For example, the Shop 4 theme. I want the menu to stay fixed when scrolling on mobile and web. Please fix this.
Hello, @artidoro1006,
Please navigate to Porto >> Theme Options >> Header >> Sticky Header and set the “Sticky Header Effect” from there as per your requirements, please refer to this screenshot: https://pasteboard.co/PC1dNPsky9Pk.png
Regards, P-THEMES.
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I think the theme is defective or not exactly what the problem is. I downloaded the demo theme to try it out, and the same thing happens. The menu doesn’t display on mobile; it only works on the web. https://pasteboard.co/iyLggZYcuNbV.png
Hello, @artidoro1006,
I’ve tested it on my test site, and the mobile menu is working perfectly. You can also check it out here: https://supporttestsites.theblackpearlspro.com/portosupport/
This indicates that the issue is specific to your site. We kindly recommend reaching out to us via our support system, providing your site’s WP Admin URL and credentials, so we can investigate and assist you directly on your site.
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Hi friend, I checked your example website and the menu doesn’t stay fixed when you scroll from bottom to top. I used to have a website with a video attached https://youtu.be/kOLTkOfGDLQ?si=NUc3zmTcZ741SR66 , but now I don’t have an online store.
Hello, @artidoro1006,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards, P-THEMES.
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Friend, I haven’t bought my domain yet. I used to have my own store, but the crisis hit, and I stopped paying for hosting and the domain. Now I have it on my PC. Can you connect remotely?
Hello, @artidoro1006,
Unfortunately, this is not possible, we only provide our dedicated support via our support system, so please make your site live and then contact us via our support system with the site WP Admin URL and Credentials.
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My friend checked your entire website https://supporttestsites.theblackpearlspro.com/portosupport/, but the menu still isn’t displaying correctly on mobile devices. I checked this site; it seems the problem is with your theme.
Hello, @artidoro1006,
Please navigate to orto > Template Builder > Header, then select and edit the specific header you’re working with. Within the header, find the row that contains the mobile menu, and update that section to be sticky, following the example shown in this screenshot: https://pasteboard.co/csO92n5uxEGW.png
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Hi friend, thanks for responding. I don’t really know what the error is. The configuration you gave me is with Elementor. I’m using WPBakery, and that’s not working. I’ve imported your theme multiple times, but the same thing keeps happening. I’ve even checked your demo themes, and the menu still doesn’t stay fixed when scrolling from the bottom of the page to the top.
Hello, @artidoro1006,
For WPBakery users, please go to Porto > Template Builder > Header, and edit the specific header you’re working with.
Within the header, locate and edit the row that contains the mobile menu. Under the Row Porto Options, enable the Sticky setting for that row.
You can refer to this screenshot for guidance: https://pasteboard.co/UBeI3Zn3Ppsu.png
After making your changes, save them and clear your browser cache. Then check your site again on a mobile device to confirm everything is working correctly.
Regards, P-THEMES.
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Hi, it worked perfectly on mobile devices. Now the menu stays fixed. However, on PC, the menu doesn’t appear as it did before. A search engine appears, and what I want is for the menu to appear. See the image. https://pasteboard.co/qKYDaOJEBIQE.png
Hello, @artidoro1006,
You have to follow the same commands that I provided you in my last reply and make the ROW sticky as well which contains the Main Menu in it, then it will work for you as you want.
Regards, P-THEMES.
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Dude, I followed all the instructions in your guide, but it really doesn’t work. It works fine on mobile, but I still want it to work on PC, and it doesn’t work. I’ve attached a video. https://www.youtube.com/watch?v=rXpgRIzuD2w
Friend, could you please tell me how to fix this? I downloaded your theme again and it’s still the same: the menu doesn’t stay fixed on desktop devices.
Hello, @artidoro1006,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look at it for you on your site and help you out?
Regards, P-THEMES.
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Hi friend, can I upload this page to any domain? Will there be a problem with the license? Because I don’t have a domain yet, that’s precisely why I can’t solve the problem. I want to buy the domain when everything is ready. I’d like to ask someone to lend me their cPanel account, since I don’t have one.
Hello, @artidoro1006,
To migrate your site, please follow these steps:
-. First, deactivate the theme license by navigating to Porto → Theme License on your current site.
- Once the license is disabled, proceed with migrating your site to the new domain.
- After the migration is complete, go to Porto → Theme License on the new site and re-register the same license.
Following these steps will help you avoid any license issues during the migration process.
Regards, P-THEMES.
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Hi friend, I don’t know why my comment is showing up in review, but the login information is there in the image. Please help me. I’ve tried many methods, and it doesn’t work. https://pasteboard.co/gowX9tY4ED1o.png
Hello, @artidoro1006,
First of all, please do not share confidential information here, as this is a public platform, and we are not responsible for it here.
I have checked your site and found that you have the mobile menu and search in the same row, so when making that row sticky, the mobile menu become sticky on mobile and search on the desktop, and as I previously explained that at the time, only one row can be set to sticky, that is the reason of your issue.
So you have to set the Menu element in the same row, which is sticky on your site then it will work for you on the desktop version as well.
Regards, P-THEMES.
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Hi friend, thanks for responding. I’ve honestly looked for every way to fix it, but I can’t. Could you please try to help me? I’d really appreciate it, friend. Right now, I can’t use it because I want the menu to display on both mobile and PC. It works fine on mobile.
Hello, @artidoro1006,
I have set it for you on your site, Please check back to your site now after clearing the browser cache.
Regards, P-THEMES.
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Sorry to bother you, my dear friend, but now on mobile, it doesn’t look like it used to. It’s changed. On desktop it’s fine, but on mobile it looks different. I don’t understand this very well. It used to be simpler, but now I find it complicated. Look at how it looks on mobile. https://pasteboard.co/URwQQ1bex7AR.png
Hello, @artidoro1006,
I’ve restored everything to its original state. Unfortunately, the outcome you’re aiming for is only possible in the way I described above—otherwise, you’ll need to use custom code to achieve it.
Regards, P-THEMES.
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Please reset my license, I have switched domains!! I opened a ticket, and there was never a response!!
Hello @nowakedev,
I have reset the code and replied to your ticket as well.
Regards, P-THEMES.
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Hello! Im having trouble finding where to translate “Your order qualifies for free shipping!” that appears in cart and cart page. Im using Loco Translate. Do you know where is this option located??
Hello @Culein,
You can easily translate these words from Loco >> Themes >> Edit the Porto >> Edit the language translation >> FInd the words and translate them: https://ibb.co/ynCpYM9rRegards, P-THEMES.
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Hi,
GTIN, UPC, EAN, or ISBN it shows the same number in product variants, or if I put EAN in the main settings it only shows this number.
It doesn’t work in product variants.
Best regards
Hello, @WebViz1,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hi, can customise the cart page or thank you pages with Porto theme?
Hello, @piotrburchart,
Unfortunately, no. These pages are default WooCommerce pages generated by WooCommerce itself, and currently, our theme does not offer functionality to customize them.
Regards, P-THEMES.
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I’m extremely frustrated that the WPBakery Page Builder isn’t updating automatically. Why on earth do I have to manually download and update it every single time? This should be handled automatically—please fix this!
Hello, @earngate,
Have you purchased the Porto WordPress theme? If so, please reach out to us through your theme purchase account to receive free support for the Porto WordPress theme.
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hi there, listen is strange .. i cant disable popup windows. I had enabled a Popup for newsletter subscription, only now I wanted to disable it. but I can’t find from where. also in themebuilder I also deleted the Popup! but I still see it. a little help? the site is under construction and you can find it here: https://www.polloallospiedo.it/site/
Hello, @dgmaximiliano,
1. Please edit the page and find, if the “Porto Modal Box” element has been set there, delete it and save changes, and check back to your site again.
2. Please navigate to Porto >> Page Layouts >> Popup Builder for any page: https://pasteboard.co/fu9NmEJUdI4s.png and remove the popup from there: https://pasteboard.co/Vt1fmL1WTR8g.png
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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hi there, i checked the nu, ber 2 .. but nothing is selected. about Number 1? i dont understand … 
if u check the site now .. i have delete the popup created .. and now u can see the page Gray the disappear… check here. pls: https://www.dropbox.com/scl/fi/56h3ce02djx9szcdluehx/Screenshot-2025-03-26-at-20.57.12.png?rlkey=g3u2e4nly755nt4tdfjh7itxt&st=4ekvg85e&dl=0
hi there guys, i have open a ticket but the system ask me for validating the email. when i received the email then click on link i have an error 403 forbidden .. so if i can validate the email the ticket is in pause? i dont understand? please help me.
Hello, @dgmaximiliano,
Where can you delete it from? Could you please share the instructions with me?
Ok, we will check and our support team will reply to you soon.
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you can look here https://www.dropbox.com/scl/fi/if82a20r5bmgsqtrbvdfk/Screenshot-2025-03-27-at-12.24.15.png?rlkey=4ha251qf0jkzk8ndman3kxsa1 but no working
this is the error when i try to validate the email, but the system send me change passwrd.
403 Forbidden Attempting a prohibited action
sorry i really out of mind ..
Hello, @dgmaximiliano,
Could you please give me a fresh new email so that I will try to verify that email for your support account by myself and then you can try with that email?
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Hello, @dgmaximiliano,
I have verified your email “supporto@mkm-digital.com” and sent the password reset email to you as well. Please check the email and follow it.
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ok Great guys!! working!!!! thanks a lot!!!!
You’re Most Welcome!!
We have our website setup in Catalog Mode for Woo. I am looking to enable the function that when a user is going over a product picture it changes to a second product picture. Please advise.
Hello, @SQLGuru,
To edit the product layout, go to Porto >> Template Builder >> Post Type. From there, adjust the layout as needed, update the featured image, and enable the ‘Show Content on Hover’ option. Don’t forget to save your changes. Also, ensure that you set both the featured and gallery images for the product by editing it. For reference, please check this screenshot: https://pasteboard.co/vtyGtI1hpKcQ.png
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I am referring to the actual shop page and not the single product page – would the same change still apply?
BTW – I am using the auto services theme layout from the demo
Hello, @SQLGuru,
Yes, the instructions I provided are specifically for the product images on the Shop/Category pages, not for the single product page.
If the issue persists after following those steps, please reach out to us through our support system. Provide your site’s WP Admin URL and credentials so we can take a closer look and assist you directly on your site.
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Help me about the display limit of product title characters on store, category.
Hello, @alohasmartphonedn,
Go to Porto >> Template Builder >> Post Type and edit the specific layout.
Afterward, locate and edit the ‘Porto Heading’ element. In the Porto Heading settings, you’ll find the ‘Line Clamp’ option, where you can adjust the number of lines for the title according to your preferences. For reference, please see the screenshot here: https://pasteboard.co/DtLOL1fJLzAM.png
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Please update the WPBakery Page Builder plugin in the theme. There is a issue with draft preview as it is stated in the official website – https://kb.wpbakery.com/docs/preface/release-notes/
Hello, @mbagira,
As always, we will add the latest version of the plugin in our theme with the new update of the theme, for the time being, you can download the latest version of the plugin from here: https://m.dropmefiles.com.ua/en/AvhcUkxa and manually update it on your site.
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thank you
You’re Most Welcome!!
Hello, on category pages, the sort option does not work, how can we fix this?
Hello, @Snupx,
We need to check the situation on your site, we kindly request you to please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Thank you, support request has been sent. Have a great day!
Hello, @Snupx,
You’re Most Welcome!
Now please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
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Hi there, Is the them got B2B functionality. So only show prices to logged in customers?
Hello, @XlXDesignz,
Porto offers the “Select roles to see product price” feature, but it doesn’t function like the logged-in/logged-out functionality. You may need to explore third-party plugins that better meet your needs.
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