4028 comments found.
Hello, we are considering buying your template and I have a question. We publish a lot of news from different sites and my question is whether there is a field in which to put the original source/link of the news. Thanks
Hi,
Thank you for your interest in our theme.
Are you using WordPress multi-sites? If yes, you can try to use this plugin do that.
Best Regards,
PenciDesign
This is too difficult for us. We just want something like this: https://postimg.cc/pymqB3mD
Hi,
Ahh, you mean the source name/URL. If that’s the case, you can simply add it at the end of your post content – there’s no need for a separate option for it.
Best Regards,
PenciDesign
I think it would be easier with such a option. Thanks for the answers.
Hi,
It should be inside your post content because when you switch to another theme or plugin, it will be lost. So, it’s not the best choice.
Best Regards,
PenciDesign
Hi. Can you possibly tell me if this theme is compatible with GeoDirectory? Some themes that were launched many years ago are not compatible with directory plugins.
Hi,
Thank you for your interest in our theme.
We haven’t tested the theme with GeoDirectory yet. However, our theme is compatible with most high-quality plugins, so you can give it a try.
Best Regards,
PenciDesign
I deleted my .com site and made a .no site. Now the theme will not active and ask me to buy another license. I have zero licenses in use.
I then went over to the support forum, but here I cannot make a ticket because my “support” has expired. And I’m told to purchase a new license.
Are you joking?
Please give me information on how I can reset my license.
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
There are no email or form. Whats your email address?
Sent a message through your envato profile. Please follow up on that.
I understand you don’t do support on the comments, but there are no ways to contact you unless I pay 50 USD and thats for a issue that shouldnt be an issue in the first place. I hope you understand this is a 1 star service.
Hi,
You sent us an email, and we have replied. Please check your inbox. We clearly stated that there are two ways to contact us. If you didn’t see the contact form, that is not our responsibility.
Best Regards,
PenciDesign
Hello, Sorry, but he writes me the mistake: Warning: Attempt to read property “ID” on null in /data/4/3/43aa32d0-e14c-4ec3-8b2c-1fdd487d6955/djslovakia.sk/web/wp-includes/link-template.php on line 409.
The update did not help! My hosting uses PHP 8.1
Thanks
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
please reset my license #3847156 . thank you
Hi,
We’ve replied to your ticket. There’s no need to notify us here if you’ve already created a new ticket.
Best Regards,
PenciDesign
Hello! I hope everything is fine with everyone. I’m using Soledad Popular Posts and the problem is that it doesn’t matter if it’s Weekly, Monthly or All Time, the All Time posts always appear. Could you help me? Thanks!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, good afternoon! I downloaded the Soledad Viral theme, but I would like to edit it using elementor (easier). Is this possible? I can’t find it. Thank you!
P.S.: I couldn’t find the theme on Soledad Cloud:
You can import a similar design from Soledad Clound and edit it. Example: “Magazine Demo Template”
Best Regards,
PenciDesign
Hi. I know we have the option for unlimited headers, but is there a way to have a separate header for the shop and all shop-related pages like products, product categories, etc?
I mean, to have the blog with its header,and then the shop, products and categories all with the shop header.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
And also login/register button (not work) Can you help me please ?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello! I’m using Newspaper Theme from Tagdiv and I would like to buy your theme, where can I find info about your migration plugin (functionality ecc.)? thank you
Hi,
Thank you for loving our theme.
Yes, our theme already supports a plugin called ‘Soledad Migration’—it can help you migrate from the Newspaper theme to ours without losing your posts or pages data. Just install the theme and start the migration process.
Best Regards,
PenciDesign
How can I make the logo in mobile larger? It is tiny. I am using header 10. Thank you.
Hi,
I see you’ve created a new ticket. Please wait for our developers to review and respond to you. No worries.
Best Regards,
PenciDesign
I have looked everywhere but cannot find where to change the font sizes for H1, H2, etc. All are the same size. I can see where to change body text size but not H1, H2, etc. Can you please tell me where to find this? Thank you.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hello, how can i manage my old licenses?
Is there a control panel where i can enable or disable old licenses?
thanks p.
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
ok thanks
does this theme support SEO and google ads
Hi,
Thank you for your interest in our theme.
Yes, of course. Our theme is SEO-friendly, supports all SEO plugins, and allows unlimited Google Ads or other ad types.
Best Regards,
PenciDesign
Hello, I purchased this theme for a site where I will no longer use it. I want to use this theme for a newly created site, but it remains linked to the previous domain. How can I unlink it to use it on the new one?
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Does this support AMP
Hi,
Thank you for your interest in our theme.
Yes, of course, our theme supports AMP. We have a dedicated plugin for AMP to ensure that using AMP with our theme is easy for you.
Best Regards,
PenciDesign
Hello! Do you know of any plugin that allows controlling each user’s access, such as:
1. Restricting access to their own images only 2. Granting permission to publish in specific categories
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, after installing the “modern news” demo, nav-menus.php does not open and gives a 500 error. I tried several times and even reinstalled it. Is there something I missed? I would be glad if you could help me.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Could you reset my license so I can use it again on my test site? I accidentally deleted the application before deactivating it.
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Good afternoon!
I purchased a license for one website from you a few years ago. Now, I have decided to make a major update to the site. To do this, I created a copy on a test subdomain to work on the development there.
However, the test site is now blocked with the following error: “Oops, We can’t detect your purchases. Please update your purchase code to continue.”
How can I proceed with developing the new version in this case? I have only one website, but two versions – a test and a live one.
Hi,
We’ve already replied to your email. Please check it. There’s no need to notify us here if you’ve already sent us an email.
Best Regards,
PenciDesign
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
