917 comments found.
How can I change the blog post heading tag from H3 to H1? I tried to do it with content.php class = entry_title, but not working.
Can you help me?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I have already submitted more queries on this platform, but have not yet gotten any solutions.
Hi,
Please copy the folder and file template-parts/content-single.php to the engitech-child folder. Edit the content-single.php file: https://prnt.sc/xfwCAdAqSjDR
Thank you!
I am facing an issue with contact form 7 main form. when I submit the form, I am not getting an email to my official email. Can you please help with this?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
How/where can I find more flaticon codes to use in the custom icon option? I see you have used a few, wondering where I can find other ones that fit my particular title better.
How to find flaticon icon font?
Hi,
Sorry, the Engitech theme provides limited flaticon icons: https://archiwp.com/fonts/engitech/
You can find and download unlimited icons here: https://www.flaticon.com/
Download Icons SVG file: https://www.flaticon.com/free-icon/3d_751438 -> https://prnt.sc/va92rp
Upload instead for the font icon: https://prnt.sc/va91i5
Note before uploading the SVG file on the website: Open the icon SVG file by notepad++ and remove attribute width and height
Thank you
Hello,
I want to change the header for my website but not able to make a change. Can you help me?
Hi,
1, Change the header: https://docs.oceanthemes.site/engitech/2-1-edit-header-footer-after-imported-demo-content/ and https://docs.oceanthemes.site/engitech/1-header-content/
Thank you!
Hi… I had originally receive this template from a former customer. He had purchased a license and in turn purchased one for me. However, I have not spoken with him in years. I believe he lives in Spain now, though I have no way to reach him to get the original purchase info. I assure you, the theme was rightfully paid for, I just never thought to ask him for proof as it was a gift for providing excellent work for him.
Can you please provide me with the Update WooCommerce templates for the Engitech Theme? I don’t have a way to reach my ex-client whom purchased this for me.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I downloaded a few pages and posts from your sample data. The posts have a format of “audio”, and “video” showing a podcast and a Vimeo video in the feature section. See below:
https://fcpdata.com/how-to-make-your-ios-13-compatible https://fcpdata.com/the-future-of-enterprise-api-developmentHow can I change the Podcast link, or the video link to my own?
Thank you and great template!
Froy
Hi,
Please read this tip to solve your problem: https://oceanthemes.ticksy.com/article/20441/ and https://ticksy_attachments.s3.amazonaws.com/5821230601.jpg
Thank you!
Hi Need to reduce header height in all pages need your support
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I have the Engitech theme and I need the updated WooCommerce Templates… Here’s a list of the effected templates…
engitech/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0, engitech/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0, engitech/woocommerce/content-widget-product.php, engitech/woocommerce/global/sidebar.php, engitech/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.2.0, engitech/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0, engitech/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1, engitech/woocommerce/single-product.php
Please contact me via edward@thebeckettgroup.com or edwardjbeckett@gmail.com
Thanks in advance!
Edward Beckett
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I am trying to turn off the header row (row that has the breadcrumbs) for each page individually, but it’s not working. I also tried to do it in the site’s settings, but that also didn’t work. I would rather control it page by page though. Is this a bug?
Hi,
Breadcrumbs enable/disable: https://docs.oceanthemes.site/engitech/page-header/
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi,
I installed the theme on a new wordpress installation with all the plugins and imported the demo content. The moment I activate Kirki Customizer Framework plugin I get an error please see the message on the site: https://demo1.mont6.co.za/Please assist urgently.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Demo content import is not getting through and getting stuck at “Importing Content”. Going through the documentation, I noticed that this will work only for elementor versions below 3.0, which is a very big limitation as the current version is 3.27.5.
When we import the demo content manually it gives an error “There has been a critical error on this website” on a fresh installed site.
Could you confirm when we can get a fix to make this site work for the latest version of elementor?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I have a problem, when a click on any page or refresh the page, icon size in top menu, is very big and then resize, I don’t have the preloader function activated
Hi,
Try enabling preloading for your site, this will make your site look smoother: https://docs.oceanthemes.site/engitech/preloader/
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
how can i change the banner of individual pages like contact, about us. Pls tell me the steps. Thanks
Hi,
Please read this guide: https://docs.oceanthemes.site/engitech/on-off-page-header-in-pages/
Page header for all sites: https://docs.oceanthemes.site/engitech/page-header/
Thank you!
Why isn’t the careers page available when we import the wordpress theme? In the demo, there is a careers page with job offers and a CV submission form.
Hi,
Sorry, the careers page is include in the import demo content file.
Please submit a ticket and we’ll check and import for you: https://oceanthemes.ticksy.com/
Thank you!
Hello
I have installed the theme, but getting error in top header
kindly help me
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Documentation: https://docs.oceanthemes.site/engitech/ and https://oceanthemes.ticksy.com/articles/100016422
Thank you!
Is it possible to change the loading engitech icon when I purchase theme? I don’t want the loading engitech icon to appear
Hi,
You can easy change the loading icon or enable/disable preload: https://docs.oceanthemes.site/engitech/preloader/
Thank you for interest in our theme!
Does this theme provide a refund if I have troubles in downloading and installation. Does it provide support for installation issues
Hi,
Our theme is easy to installation, please watch the video before import demo content: https://www.youtube.com/watch?v=sVgZ6y_ThkU
Thank you for interest in our theme!
I want to edit link of Portfolio section of Engitech theme. How I can edit it? I have tried to edit Home Page 1 but this do not give option to edit the link. Please guide me.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hello, I have opened support ticket: 3808872. Please check and reply soon.
Hi,
Sorry, we are on a major national holiday, Lunar New Year. We will be back to work soon and will assist you as soon as possible.
Thank you!
Hello,
Can it work in WordPress version 6.4.X ?
OR
Is it required to use 6.7.X?
Thanks,
Hi,
Our theme work fine on WordPress 5.5 to 6.7
Thank you!