12632 comments found.
Hi I have a problem, the Header banner is no longer visible in the product category and on the home page, while it is visible in the products. Can you please check? My site is: lacariaricami.store. You will realize that it is not always visible. Thanks
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hi,
I’m experiencing a performance issue on my WooCommerce site using the Woodmart theme. After importing products and enabling Memcached object caching (SiteGround hosting), the Shop page triggers over 800 duplicate queries, as reported by Query Monitor.
The majority are repeated get_option() queries like:
SELECT option_value FROM wp_options WHERE option_name = ‘woodmart_pa_collezione_show_on_product’ SELECT option_value FROM wp_options WHERE option_name = ‘woodmart_pa_tessuto_show_on_product’ SELECT option_value FROM wp_options WHERE option_name = ‘woodmart_pa_stile_show_on_product’
These calls originate from the woodmart_product_label() function and are executed once per product, per attribute. When Memcached is disabled, WordPress handles them internally. But with object cache enabled, they become real database queries — greatly increasing page load time and CPU usage.
Is there a fix or update planned to cache these options using static variables or a more efficient approach? Alternatively, could you provide a filter or hook to disable the product label attributes from querying on archive pages?
Environment:
Theme: Woodmart (child theme active)
Plugins: WooCommerce, Elementor Pro, WPML
Hosting: SiteGround GoGeek (PHP 8.2, Memcached object cache active)
Debug tool: Query Monitor
Thank you in advance for your kind reply
Best regards, Andrea
Hello,
Please send us your admin access and describe how to reproduce the issue so we can check it on your website.
Kind Regards
How can send you my admin access?
Use the contact form here https://themeforest.net/user/xtemos
Done I just send you all the information, please let me know.
Best Andrea
Does woodmart have a Min and Max Quantity for function?
Hello,
Could you please clarify your question so we can better understand what you mean? Send us some screenshots or examples.
Kind Regards
Hello, I’ve noticed that the Woodmart theme is not compatible with “request a quote” plugins, as they don’t work properly with the theme’s button system and layout.
I’d like to know if you would consider adding a built-in “Request a Quote” feature directly into the theme, without relying on third-party plugins. Ideally, this feature should be customizable (for example, choosing where to show the button, adjusting text, etc.), since the current “catalog mode” is quite limited.
Thank you very much
Hello,
Our theme should work without any issues with these plugins. If you face any problems, please create a topic on our support forum, and we will help you. As for the built-in feature, we will consider adding it in our future updates.
Kind Regards
Unfortunately I have reported this error and they have only given me mediocre responses and they have not solved the incompatibility between the Request a Quote for WooCommerce plugins, I tried many plugins and it was only a waste of money, I discarded the template to use Astra, although I love Woodmart that is why I recommend it, if at some point they solve this problem or hopefully they can add the quote request functionality to the template
You can contact our support through the forum, describe your problems and we will do our best to help you.
Is theme ADA compliant and can it be used by disabled people?
Hello,
Our theme is fully accessiable and doesn’t have any known issues on this matter. But if you have some specific requirements, please clarify or provide some examples of such features so we can check if they are available in our theme.
Kind Regards
Thank you for quick response. I really loved the theme as it is complete theme and have all the elements we are looking for.
I ran it against accessibility checker and yes most of the things are in complaince but it is 60% compliant. Again the issues they reported should not be big deal for your team. You can take a look here.
https://www.accessibilitychecker.org/audit/?website=https%3A%2F%2Fwoodmart.xtemos.com%2Fshop%2Fdemo%2Fminimalism%2F&flag=usMy question is, is theme fully customizable? Is it easy to make compliance related fixes?
All these issues are related to our demo website, not to the theme specifically. And all of them can be fixed. If you face any issues caused by the theme itself, you can contact our support and we will fix them in the theme.
I agree with you on some issues like alt tag and all. But then there are issues which is due to lack of attributes like area-label , arealabelby. If provision given for that than its great. If not then we need to address it at the code level. Are you guys planning to cover those items in upcoming updates already?
Is it easy to make changes at the code level?
We don’t see such errors in the report. Could you please send us a screenshot?
These screenshots don’t contain anything related to area-label, arealabelby attribute you mentioned earlier.
Thank you. This particular issue will be fixed in our next theme update.
I want to translate Upsell title. I am using WPML but I con not find that string anywhere 
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hello,
Does this theme conflict with the Germanized for WooCommerce plugin?
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
Yes, our theme is fully compatible with the Germanized for WooCommerce plugin.
Kind Regards
Pre-purchase question: Does it come with Escrow / payment holding and release for seller/buyer protection?
Hi,
Thanks for considering the WoodMart theme for your projects. Feel free to ask us any questions you may have; we’re here to help.
This service is not integrated by default. You may need to find and install an extra plugin for this purpose.
Kind Regards
Hello, with this theme can I include a checkbox on the product page with an extra service (for example, ” gift wrapping (+2 euros)” )?
Hi,
Thanks for considering the WoodMart theme for your projects. Feel free to ask us any questions you may have; we’re here to help.
There is no such functionality in our theme or in WooCommerce by default. You may need to find and install an extra plugin for this purpose.
Kind Regards
Dear WooMart Support Team,
I hope you’re doing well. I am experiencing an issue with the sticky column feature in the Gutenberg editor while using the WooMart theme. It seems that the sticky column is not working as expected, and I am unable to get it to stay fixed while scrolling.
Could you please assist me with troubleshooting this issue? If there are any specific settings or steps I need to follow to fix the problem, I would greatly appreciate your guidance.
Thank you for your support, and I look forward to hearing from you soon.
Best regards, Saif Eddine
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hello, After the latest updates I’m having a lot of problems. Everything worked perfectly before. HTML BLOCKS blocks do not work in the headers. Graphics that no longer match what was created. Gutenberg does not match the final page. I am very disappointed. Updates are released with then dozens of improvements to be made. I really think of changing the theme, I can’t stand to keep up with continuous adjustments.
Hello,
We are sorry that you faced difficulties working with our theme. Please disable all plugins that are not related to our theme temporarily and send us your website URL so we can check it. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hi Guys, For a better load speed performance: Elementor or Wakery?
Hello,
We can’t answer exactly since it will depend on many different factors. In general, Elementor gets a lot of performance improvements with each update. But WPBakery doesn’t have performance issues at the moment, either.
Kind Regards
Hello,
The original website (e.g. parlorus.com) which had the first install of Woodmart is no longer active. And so, I can’t deactivate it. And when I tried to login to my account on Xtemos, it doesn’t allow me to login even after I reset my password.
How do I resolve this login issue?
Since I can’t login to Xtemos, could you deactivate my original website, please? I have extended my support of Woodmart and would like to use it on my new domain name. Thank you!
Hello,
Please send us your purchase code and email so we can help you to restore your forum access. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Thank you! Email sent with corresponding information.
Greetings,
I have been using your theme almost for 10 years now, in lots of websites and it works fine.
There seems to be an issue editing any sidebar with WPBakery. I cannot make any changes, I can only edit it in the widgets section, which is quite problematic and doesn’t have the same options.
Can you please help me, thanks a lot!
Hello,
Thank you very much for using our theme! Could you please send us some screenshots so we can better understand what exactly you want to edit?
Kind Regards
Hello there, for the last 4 years people has been askinging for figma design for these theme. Is it available now? Thank you.
Hello,
Thank you for your question. Currently, we don’t have plans to create a Figma design package for our theme.
Kind Regards
Hi
would you plz explain this: Support for live preview for transactional emails.
Hello,
It is a new WooCommerce interface for emails, which can be turned on in WooCommerce -> Settings -> Advanced -> Features -> Email improvements
Kind Regards
Hey guys!
Great overall Theme, got 3 websites with license from you, i’m trying to setup the last one now, FACEBOOK/GOOGLE Social authentication, after i did everything here -> https://xtemos.com/docs-topic/how-to-configure-google-login/ and here -> https://xtemos.com/docs-topic/how-to-configure-facebook-login/ (which by the way it’s very different now for Google and Facebook side of things) i get this error “Security Violated”.
Any ideea why? (maybe you should update the Social authentication tutorials both for Facebook and especially for Google, a lot of things changed)
Hello,
Could you please send us a screenshot of the error you get so we can help you?
Kind Regards
Hi!
When i hit Continue, the next screen appears, i’ve disabled most of the plugins too, so it’s not “other plugin related” https://imgur.com/a/wyuJglZ
Please send us your admin access so we can check this. Also, we need you to keep all plugins that are not related to our theme temporarily turned off.
Hello, as i said above, almost everything is disabled, the Facebook and Google interface for setting the connection up and functionalities, are NOT the same as you present them in the guide for connecting this social media channels, as we said we already have 3 LIVE websites which are using licensed theme from you, for which we did the integrations easy, last year, when the guides were ACCURATE, now they are NOT, especially Google, it’s a whole new structure to obtain those API keys.
We will review our tutorials and update screenshots soon.
Hey guys! Alright, do you have a time frame on “soon” ? Because we want to launch inside 2, max 3 weeks 
Anyway, it will not affect your problem. To understand what is wrong with your website, we need to check it.
Guys, come on, did you read what we said ? There’s nothing wrong with the website, we have 3 (THREE) different websites, all based on your Theme, for all the integration works fine, we did this 3 TIMES BEFORE, we are not a novice at this, something is wrong, and it’s not our website, we disabled everything left only CORE theme plugins, and still get this.
Hello,
We just tested this on our development website, and both Google and Facebook work correctly. We did everything as per the documentation tutorials.
This is the most disappointing experience I’ve had with a theme. I set up the theme, added the plugins, implemented all the necessary patches, and imported the prebuilt template. However, all I see on the Home Page is code, text, and broken images; same thing with other pages. The only elements that function correctly are the header and footer menus, which lack sufficient customization options. If I had to do everything from scratch, why would I buy a theme in the first place?!
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
PRE Q: Does woodmart theme support on home page, to display products in grid or courosel BY CATEGORY AND BY BRAND? We want on home page to have SALE of products from some category and brand, and to display that? Thanks…
p.s. We are using flatsome, and maybe we will transfer to woodmart… Thanks
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
Yes, you can configure our products element to display items from categories and brand that are on sale.
Kind Regards
Does your theme support elementor – products (grid or carousel) element to display products from woocomerce brand taxonomie?
Thank you
Yes, you can display products from the WooCommerce brand taxonomy.
Hello! Your Woodmart theme is great. Wish: make the opportunity to turn the pictures of goods in the categories with a swipe, not just arrows. Thank you.
Здравствуйте! Ваша тема woodmart великолепна. Пожелание: сделайте возможность перелистывание картинок товаров в категориях свайпом, а не только стрелками. Спасибо.
Hello,
Thank you very much for the feedback. We will consider this a feature request.
Kind Regards
