6377 comments found.
My website is blog.workafly.com. I installed the Invest News theme, and manually deleted all of the demo content (posts and images). Then, I added my own posts and images, however I see “No Content Available” on the homepage in the featured section (the section at the top).
What settings do I need to edit in order to display a single post (or many) in the featured homepage section as well as other sections that also say “No Content Available”?
Hello ronb1982,
We have moved the support process to our support forum. You can create a new topic in our forum if you have any questions or issues related to the JNews theme using the link below.
Thank You!
Hi there, The Social Share plugin with the theme is cousing Database connection errors
[STDERR] PHP Fatal error: Uncaught mysqli_sql_exception: User vu108030_eemskrantnl2 already has more than ‘max_user_connections’ active connections in /home/vxxx/domains/eemskrant.nl/public_html/wp-content/ajax-handler.php:86\nStack trace:\n#0 /home/vxxx/domains/eemskrant.nl/public_html/wp-content/ajax-handler.php(86): mysqli_connect()\n#1 {main}\n thrown in /home/vu108030/domains/eemskrant.nl/public_html/wp-content/ajax-handler.php on line 86\n
[STDERR] PHP Warning: Undefined array key 0 in /home/xxxxxxx/domains/eemskrant.nl/public_html/wp-content/plugins/jnews-social-share/class.jnews-social-view-counter.php on line 83\n 2025-04-12 04:16:09.154423 NOTICE T0 [STDERR] PHP Warning: Trying to access array offset on value of type null in /home/vxxx0/domains/eemskrant.nl/public_html/wp-content/plugins/jnews-social-share/class.jnews-social-view-counter.php on line 84\n
anny fix for it?
Hello eemskrant,
The issue with the “max_user_connections” limit is related to your database server configuration. You may want to contact your hosting service to address this issue.
Thank You
Hello. Please, why have you been ignoring my refund request?
Hi Lordzibbar,
Our team has responded to your refund request. You can check it out.
Thank you
Where? I didn’t get any email concerning that in my inbox. Where else am I supposed to check?
You can check it on your refund request.
Thank you
Hello team, I’ve been using your theme for a while now, but I’ve been experiencing an incompatibility with the Offload Media – Cloud Storage plugin. This plugin is widely used on blogs that have a large volume of images to move from CDN to Digital Ocean Spaces, S3 or other services. Could you implement compatibility with the plugin in a future update?
Hello alternativanerd,
Could you please explain the issue you’re encountering when using that plugin?
Previously, we tried the Offload Media – Cloud Storage plugin as well as the WP Offload Media Lite plugin, with the bucket configuration using AWS S3, and both plugins worked as expected. If you’re unable to upload media to the bucket, you may need to double-check the bucket configuration, such as permissions and other settings.
If you encounter any issues, you can try creating a new topic in our Support Forum. Our Support Team will assist you promptly.
Thank You
Thank you for your help, I have no intention of renewing the support license at the moment. Since I have not found any problems with my WordPress.
There are no permission issues. The images arrive in the storage normally, but there are blank images in the WordPress library when using the video feature of the JNEWS block, which clears the settings and creates empty categories in WordPress. I recommend checking if there is any error in the new version of the theme.
I tested it with the native WordPress theme and everything worked perfectly. The error only occurs when using the video module of the JNEWS block.
Hello alternativanerd,
We are having difficulty understanding the issue you’re facing. We would greatly appreciate it if you could provide a visualization, such as a screenshot or video, to help us better understand the problem.
We also tried reviewing it again, specifically the video, and we did not encounter any issues with images or videos not loading.
Thank You
I took some screenshots to illustrate.
1) For some reason, when using JNEWS Video, empty categories are created in Wordpress.
https://alternativanerd.nyc3.digitaloceanspaces.com/wp-content/uploads/2025/04/erro1.jpg2) When JNEWS Video sends the YouTube thumbnail to the Wordpress library, WP Offload sends it to my digital ocean. But an empty copy of the image is generated:
https://alternativanerd.nyc3.digitaloceanspaces.com/wp-content/uploads/2025/04/erro2.jpg3) When saving the article after filling in all the fields of the JNEWS Block in the video module, the contents are cleared and are not filled in, I believe this happens when the YouTube thumbnail is loaded into WordPress. Therefore, I need to fill them in again for them to actually be saved.
https://alternativanerd.nyc3.digitaloceanspaces.com/wp-content/uploads/2025/04/erro3.jpgHello alternativanerd,
We apologize for the delay in responding. We have reviewed everything, but there are a few things that we don’t fully understand. If you’re willing, could you please send us an email to continue this conversation?
You can send us an email using the Contact Author feature on ThemeForest with the link below.
We will be waiting for your response.
Thank You!
Thank you, sent.
I changed the website width and now I have a problem with featured image size and main page thumbnails sizes. They look cropped. How can I fix this? I cant find info in documnetation and settings about that.
Hello Frenkas,
We sincerely apologize for the delay in our response. For this particular question, could you please create a new topic on our support forum?
Our support team will assist you in resolving the issue you’re facing as soon as possible. We would appreciate it if you could provide more details about the issue. A visualization such as a screenshot or video showing the issue would be very helpful for us.
Thank You
i have bought this theme, now they have updated domain (old domain closed), how to update license code to new domain ?
Hello texonsolutions,
We sincerely apologize for the delay in our response.
When migrating your site from an old domain to a new domain, you will typically receive a notification to reactivate your JNews theme license once the migration is complete. If you receive that notification, you can click “Activate” and follow the prompts.
For more detailed instructions, we have documentation on transferring theme licenses. You can visit the documentation via the link below.
We hope this information is helpful.
Thank You
i have disabled my old domain and activated to my new domain called “retrotamil.com”, but i am unable to make any changes theme option, page looks blank.
Hello texonsolutions,
Previously, another user had asked the same question. You can try visiting their forums using the links below.
I cant able to activation theme on staging site
If you still encounter issues or if the steps in the forums do not work, you can create a new topic in our support forum.
Thank You!
Hi team. Love your work Can/does the pay writer system work with/for videos? So if someone uploads videos they get paid by watchtime/views?
Hello haggis82,
We apologize, but currently, we do not have a payment system for authors based on the duration or number of videos watched. Instead of video-based payments, we have a payment system for authors based on the articles created or the number of views the articles receive. For more details, you can refer to our documentation at the link below.
If you have any further questions, feel free to create a new topic in our support forum.
Thank You!
Why is the LIKE button only available to registers users? Why can’t I make it so that visitors without accounts can give Like? I don’t want anyone registering on my blog just for that. It’s ridiculous. Or tell me a solution to this problem.
Hello Sobotzo,
We sincerely apologize for the inconvenience. For this question, we kindly ask you to create a new topic in our support forum. Our Support team will assist you as soon as possible.
Thank You
Hello Team We have a few questions. 1. Is theme perfectly okay to create a wordpress site which is not a blog/news based? 2. Can you create a ajax based search widget for page builder like you did for your header of website?
Regards
Hello scriptfeedsdev,
Apologies for the delay in responding. We will answer your questions one by one.
1) The JNews theme is primarily designed for blogs. In general, JNews can still be used for other purposes, but please note that the theme provides features related to blogging and magazines. If you need additional features, you might need third-party plugins to achieve them. Please check the full features of JNews at the link below.
2) For Ajax Search as a widget, unfortunately, we do not have that feature at the moment. You may want to consider using a third-party plugin to achieve this. A user has previously asked the same question. You can visit their forum for more information at the link below.
Inquiry Regarding Independent Header Search Form Customization in JNews Theme
Thank You!
hello, thanks for the reply. Actually we building a website extension where we post blogs and content. Also add pages which usually contains wp forms, predefined elements of wp page builder, nothing out of it. may be woocommerce in coming days. is that fine for this theme? Also can you permanently disable the dark mode so that the js files don’t load in background.
One of our suggestion is that, if you can build a functionality which we can disable some submodules so that their files don’t load in header or footer.
Regards
Hello scriptfeedsdev,
Yes, you can use the JNews theme for such an environment. If you encounter any issues, feel free to create a new topic on our support forum and explain the problem you’re facing.
We also appreciate the suggestion you provided. While we can’t promise to implement it, we will definitely consider it.
Thank You
Hello team, One question, we using Autooptimize plugin, does it do the job of caching and minification or do we have to add wp super cache also? what about your views for Wp-optimize cache? have you tested it, it works good with Jnews?
Regards
Hello scriptfeedsdev,
The Autoptimize plugin can be used for caching and minification as long as those options are enabled. You are also not obligated to use the WP Super Cache plugin on your site. If you are optimizing your site using third-party plugins like this, you will need to find the right configuration, as not all options enabled may work properly or be compatible.
Previously, we provided documentation related to Page Speed. You can visit that documentation via the link below:
Before implementing any of the solutions in the documentation or making any major changes, we highly recommend that you back up all your site data, including the database, files, etc., so that your site can be restored if any issues arise.
We hope this answer is helpful.
Thank You
Hello, thanks for reply. A query from our side is that , we saw all the JS and css used in theme, they are already minified. then i don’t think we should use the minification option of any cache plugin. there is a merging of JS and css respectively but it mess the site most of time. i think we should only use cache thing, please explain your take in this.
regards
Hello scriptfeedsdev,
If you are not using other plugins that have non-minified CSS or JS, you can try disabling the minification feature.
Please note that optimization or caching configurations like this require some trial-and-testing. Not all activated settings will work for every case. Therefore, we have created documentation related to Page Speed. Following the steps in this documentation should help you avoid issues like layout problems and so on.
Please ensure that you back up all your data beforehand so it can be restored if anything goes wrong.
If you have any further questions, feel free to create a new topic in our support forum.
Thank You
envato support system log in not working! I’ve bough a new copy of the Theme to put on a different domain but there is no way to deactivate the Theme (which I did not purchase and don’t have contact with the person who did). So I can’t activate with the new purchase code or run plug in updates. I’ve even gone in via phpMyAdmin and updated the code there and it still won’t work
Hello estherrosie,
We sincerely apologize for the inconvenience. For this issue, we kindly ask you to create a new topic in our support forum. Our Support team will assist you as soon as possible.
Thank You
this wasn’t working at all yesterday but seems to be today so will do that.
I like to buy another license for my another website.. if buying in bulk can i get discount ?
Hi raizomaestro,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
hi Jeg,
I recently purchased the theme (Order ID: 200808558) on 29 Mar 2025. After thoroughly installing the theme, I found that it does not meet my expectations and does not align with what was presented in the demo. As a result, I am unable to use it for my project.
According to ThemeForest’s refund policy, buyers are eligible for a refund when the product does not meet expectations based on its description and demo. Given that the theme does not perform as expected in my case, I believe I qualify for a refund.
Please process my refund at your earliest convenience. If any further details are required, I would be happy to provide them. I appreciate your prompt attention to this matter.
Thank you
Hello uniqpray,
We sincerely apologize for the delay in our response and for any inconvenience you have experienced.
Could you kindly provide more details about the issue you are facing? It would be helpful if you could explain the problems you’ve encountered and share any visuals, such as screenshots or videos, to better illustrate the situation.
We have a Support Forum where you can create a new topic if you encounter any difficulties. Our support team will be happy to assist you in resolving the issues.
If you have any questions related to the refund process, please feel free to contact us via email using the Contact feature on the ThemeForest Author page.
Thank You
This error when i try to load the plugin page. how can this happens right when my license is expired?? Failed to Load Content! We encountered a problem while trying to load the Plugin page.
Please check this forum for troubleshooting
Hello bimalyadavemail7,
We sincerely apologize for the delay in our response and any inconvenience you have experienced. We are currently unclear about the issue you are facing. Could you kindly provide us with a visual, such as a screenshot or video, to better understand the situation?
We recommend creating a new topic in our Support Forum. Our support team will assist you further in resolving the issue you are encountering.
Thank You
how do you get personal support? instead of opening forum topics
Hello SV-Studio,
You can send us an email via the Author Contact feature on ThemeForest.
We recommend that you create a topic in our support forum. If there is any sensitive data or information, you can reply privately by checking the “Set as private reply” box.
Thank You!
Update broke basic fonction like import demo of the theme , be carefull guys and you can’t ask for the support to solve it after the expired support , so be carefull , this theme broke the function itself
can you delete this com pls ?
Hello gemlink-digital,
Please provide a detailed explanation of the issue you’re facing. Outline your steps to update the theme, whether you had any custom code, and what plugins are currently active. Additionally, if you have a backup, you can restore from it. It would be very helpful if you could provide us with a visual representation, such as screenshots or a video showing how the issue appears. If you have an error log, you can also share that with us.
With this information, we will be able to better understand the issue you’re encountering.
Thank You!
like i said , you can delete this comment , i was on the wrong forum
OK gemlink-digital
Is there an update comming for the JNews – Essential plugin ? it blocks some jetpack functions and results in 500 errors when you activate or deactivate plugins
Hello eemskrant,
Could you please explain which function is not working? How can we replicate the issue on our side? If you have an error log, you can provide it to us so we can better understand the issue.
You can contact us by sending an email via the Contact Author feature on ThemeForest.
Thank You!
Feature request: Add a language switcher option in the mobile header option Which is currently not available.
language switcher option in the desktop header option is already available.
Note: I’m using Polylang.
Hello Jhon,
The JNews theme already has that feature. You can go to the Customizer (`Appearance -> Customize -> JNews – Header Option -> Header – Mobile Drawer Option`) and add the `Language` item to the `Drawer Content`. For more clarity, please refer to the image below.
Thank You!
Thanks for your quick reply. I was expecting language switcher in the “Mobile Header”.
Hello s2014,
Thank you for the clarification!
We will consider adding this feature in a future update. We hope you can wait for it 
Thank You!
Hi there! I would like to purchase ana additional licence, please assist with some questions:
1. Is it possible to add the web stories feature to any of the themes? 2. Regarding web stories, how is the content for these stories managed? Is there a separate menu for setting this up or how does it get configured? 3. Does the theme have specific features for Video posts, Quote posts and Gallery posts?
Thanks!
Hello nasan,
We will answer your questions one by one.
1. Yes, we have a Webstories feature.
2. You can visit our Webstories documentation at the link below.
3. The JNews theme only supports Video and Gallery formats.
Thank You!
Do the payment gateways allow SEPA (debit card) payments, either Stripe or PayPal?
Hello trpr0423,
The available payment gateways in the JNews Theme are Stripe and PayPal. Stripe also supports SEPA payments.
Accept secure SEPA Direct Debit payments in minutes on Stripe
You will need to use the Stripe Hosted Checkout feature to support SEPA payments in JNews Theme. Please refer to the documentation below for more details.
Add Stripe Hosted Checkout to the JNews Paywall to add more payment options
We hope this helps.
Thank You!
I believe I made a mistake in purchasing this theme — I bought it just a minute ago, but unfortunately, I am unable to find any way to access support.
The support page is overwhelmed with so many products, and there is no clear forum or ticket system to submit a query. I am really disappointed with the poor user experience, and I have wasted time just trying to figure out where to ask for help.
Therefore, I kindly request a refund. You can also verify that I have not even downloaded the file yet, as I am very discouraged by this experience.
Thank you for your understanding.
Hello usmankhanniazi,
We apologize for the delay in our response. You can create a new topic on our support forum at the link below.
Thank You
