4028 comments found.
How do I revoke licenses for sites that I’ve lost access to?
Hi,
Thank you for purchasing our theme.
With the licenses issues – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, How to disable Soledad OG meta tags for social media ? Kind regards
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello,
I recently purchased the Soledad theme and have a question regarding its customization. I’m trying to edit the main page, but I can’t find an option to do so.
Could you please let me know if editing the main page requires the Elementor Pro version?
Thank you for your support!
Best regards,
Hi,
Thank you for purchasing our theme.
You don’t need the Elementor Pro version to edit any demo from our theme – the free version is sufficient for all features.
Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket) and include your website URL. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Hi team
Because i do not see on Software Version the 6.8 version, is safe to update?
Thank you.
Hi,
Yes, our theme is fully compatible with the latest version of WordPress. Please ensure you’re also using the latest version of the Soledad theme.
Best Regards,
PenciDesign
Sorry for the delay in responding! Thank you for your previous response! There is a possibility of changing the number of words in “Latest Posts”, in the Viral theme, on the home page in Featured Categories. I can’t find it.
Hi,
With more questions, please renew the support then create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Ok… Tks
Please help reset my license code. I can’t send messages on the support site.
Hi,
If you are unable to create a new ticket, please send us an email through our contact form. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I want to deactivate the licence from my expired domain to have the apility to register it to new
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi before i go to far i own a copy of soledad havnt used yet can you give me a link to what it looks like using bbress plugin as a community page?
Hi,
Thank you for purchasing our theme.
You can check it out on this demo.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, great theme and got some questions for you.
Can we place the Penci Finance Plugin anywhere we want on our homepage?
Where does the Finance plugin pull data from? What happens as the number of visitors to the site increases; No more data pull or maybe not loading widget Is crypto data displayed in real time? What is the delay in stock and index prices?
Your demo pages (https://soledaddemo.pencidesign.net/soledad-finance-news-3/) have separate widgets named such as StockStory, Most Active Stocks. Can we create as many widgets as we want and display any stock or crypto we want in them?
Hi,
Thank you for your interest in our theme.
1/ Yes, of course – you can place the Penci Finance widgets anywhere you’d like on your site.
2/ The data is pulled from Yahoo Finance and CoinGecko. We use caching to ensure your website doesn’t pull fresh data on every single visit. By default, the caching time is 60 seconds, meaning the data will refresh every 60 seconds.
3/ Yes, you can absolutely do that. We support all stocks and cryptocurrencies provided by Yahoo Finance and CoinGecko.
Best Regards,
PenciDesign
Hello, I have a question. I bought Soledad a while ago, but the project didn’t move forward. Last month, we started a new project, but everything I try to install from Penci gives an error — like Text to Speech, Pay Writer.
Also, “The Filter needs update” keeps appearing. I do the update, but it still shows as needing an update. And this feature doesn’t appear in Elementor either.
I’ve already deactivated the plugins, but the errors persist.
When I couldn’t update the Filter, I enabled WP_DEBUG_DISPLAY, and several errors showed up.
- My question is: Is there an obvious fix that you could help me with through a quick tip? OR If I purchase support, will you fix these issues for me?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi,
I am about to purchase the Soledad theme and wanted to know if I can use it for more than 1 website. I am purchasing it to refresh one of my websites but after going through it, I may want to use it for 2 of my other websites as well. I don’t see anywhere where it is limited but I just wanted to make sure.
Thanks.
Hi,
Thank you for your interest in our theme.
With one regular license, you can only use the theme for a single website. If you want to use the theme on three websites, you’ll need to purchase three separate regular licenses – one for each site. This is the license policy that applies to all WordPress themes on the Envato Market. We hope you understand and appreciate your support!
Best Regards,
PenciDesign
Hi,
Thank you for getting back to me. I totally understand and if it is as great as I expect it to be, I will be purchasing two more licenses : ) Thank you so much!
Great 
Thank you so much! After purchasing our theme, if you have any questions, feel free to drop us a line on our support forum – our developers will be happy to assist you.
Best Regards,
PenciDesign
Every time i want to change the logo on the header builder for my website, its only loading but its not applying the logo on it. The logo is totaly normal png format and 600×100 px . BIG BUG !!!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
why is chatgpt showing
Invalid URL (POST /v1/completions)Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Anyone else having issues with the Pay Writer?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello. I have a presale question. I want to build a site at a URL A. After the build is done, the site will be transferred to URL B. Will there be a problem with the license of your theme?
Hi,
Thank you for your interest in our theme. Yes, you can easily manage it yourself. After activating the theme, you can revoke the license from your current site by going to Dashboard > Soledad > Theme License. Then, you can activate it on another website.
Best Regards,
PenciDesign
Please, juste simple question, can i disactivate theme from a domaine and i activate it for new domaine ?
Hi,
Yes, of course you can. You can revoke the license via Dashboard > Soledad > Theme License > and click on the button “Revoke License” there.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
But no video showing. ANy idea how to fix this?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi
I would like to ask how to completely remove the remnants of the Soledad template and Penci extensions from the database? I decided to use a different template (DIVI) on the site and there are many PENCI fields in the dynamic data that should not be in the database anymore. Do I need to delete any tables in the database? Which ones? Thank you very much! M.
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Great theme!
Hi,
Please check again. We always include the latest version of the WPBakery plugin with each new update of Soledad.
Best Regards,
PenciDesign
I agree with the previous poster, chessko regarding orginal source/link to outside articles, similar to the sponsored logo/link that you already have. It looks more professional. And besides, you already offer everything else so that we never want to leave your theme
Hi,
Thank you for your suggestion! Yes, we will add this feature in the next update of Soledad. No worries.
Best Regards,
PenciDesign
