21502 comments found.
Hello! I have a problem with my website showing my products. For some reason the subcategories are not shown. I have already checked the configuration and it is correct and all categories and subcategories have associated products. I remain attentive and thank you in advance.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi Team
I purchased the these few days ago and i wanted to know where do i find the option to change or remove the top small header details, where telephone number is mentioned along with the socials
+001 234 567 890 hello@dream-theme.com i am not talking about the main menu and theme i am referring to is this https://the7.io/ecommerce-bookHi! Could you please refer to the fig. 3.1 here https://guide.the7.io/wpb/user-guide/theme-options/header/
Dear Team,
I’m interested in testing The7 theme before purchasing to evaluate its features and compatibility with my project.
Could you provide temporary trial access or a demo with backend functionality? If not available, I’d appreciate details on refund policies or extended demo options to make an informed decision.
Thank you for your time—I look forward to your reply.
Best regards, Elton
Hi Elton! We are really glad you are interested in the theme!
I am afraid there is no trial access, but you can check our demo https://guide.the7.io/ Talking about the refund, according to Envato rules, the refund is possible only in case the item doesn’t work or works not as described.
Let us know if you have any questions!
Is this theme available through an Envato subscription?
Hello! I am afraid The7 doesn’t belong to Envato subscription. But the price of the theme is already the lowest among its competing products https://themeforest.net/popular_item/by_category?category=wordpress
Hello, I wonder how many sites can I build with one licesnse
Hello! According to Envato rules, 1 license = 1 website. This is true for all ThemeForest themes.
the7dtchild missing
i cannot seem to find the child theme in the latest download files has this been removed? It it hasn’t been removed where can i download the child theme?
I have multiple site that use this theme and one has the child site active and the other is missing…
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/child-theme/
Hi Dream-Theme team, is there any chance you can add the BlueSky social media icon to your Theme Option?
It’s a new upcoming social media platform alternative to Twitter/X. Their logo is a shape of a butterfly https://bsky.social/aboutThis’ll benefit other buyers who purchased the 7 Theme.
Hello! Thank you for the suggestion! At the moment, you can the icon this way https://support.dream-theme.com/knowledgebase/how-to-add-custom-social-icon-from-fontawesome/
Thank you for responding, the BlueSky icon doesn’t exist on the FontAwesome list.
Is there a way to add a custom icon to the social icon microwidget?
https://ibb.co/0pgQs3Nq
If yo u need help with enqueueing Font Awesome ver. 6, please contact our support https://support.dream-theme.com/
What’s the best way I can have an archive page look like one of the regular pages, ie. about page? Please advices, thanks.
Forget this question. I figured out what I needed. Thx
Glad to hear that 
Feel free to contact our support if you have more questions https://support.dream-theme.com/
How Can I add Hero/Slide in all page with same Header?
The Page Header Settings is missing in Elementor.. how can I enable it?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Sorry but I’m a bit confused, the template can be used only for 1 site? I thought when you buy a template you can applied in all your projects as long as you have the purchase code.
Hello! Please consider that 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. – https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
This is true for all Envato themes.
Hi, Does the theme support right-to-left (RTL) with Polylang plugin?
Hello! Though The7 is not officially RTL and Polylang compatible, many people are using them for their RTL sites.
“Error: The active theme is broken. Reverting to the default theme.”
I’m not sure if it’s an autoupdate, but my theme broke overnight and backups don’t fix the problem.
No other changes have been made on site.
My support has expired, which I shouldn’t have to renew because it just “broke” without me doing anything:
beastutedotcomdotau
Hello! Could you please please try reinstalling the theme https://support.dream-theme.com/knowledgebase/pre-made-website-content-missing/
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket, if the advice above doesn’t help!
Hi! You can import this single page https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/#single-page
Thank you but where is it saved to. I saved the page. Now where can I find? Is in pages, post ???
When the import is done, you receive a “View post” link. At the moment, you can find “Elements” post type in your WordPress left side panel. This post should be there.
Hello Support Team,
I’m trying to control my site’s appearance entirely with Elementor Templates. However, the template design I’ve assigned works on pages but not on my blog posts (block articles). The default block layout remains active and I can’t deactivate it.
What I’ve already checked:
Elementor version: ____
Theme and child theme: ____
Template assignment for posts enabled in Elementor → Templates → Theme Builder
My questions:
Is there a setting to disable the default block design for posts?
Do I need to create or modify a separate template specifically for blog posts?
Are posts in the Gutenberg editor treated differently than pages, and if so, how can I apply the template design uniformly?
Thank you in advance for your help!
note: Images added via Elementor Templates are not displaying on blog posts; they remain unaffected by the template settings.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
For New Users .. dont buy this theme they are cheaters
I was using my license for the domain for which I had bought it, but it was locked saying that you are using it in other domains while those domains are neither mine nor are they are using this theme.
Hello!
Please consider that 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. – https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline. Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
The purchase code is stored in buyer’s ThemeForest account. It can’t be used without your acknowledging, until you share the license code with someone on your own.
stop copy paste …i want solution or refund my money
Okay. You’ve asked for it. We are reporting the violation to Envato.
Purchase Date: 2017-07-25 17:05:21 UTC
I got the license and was using it for 8 years but today these people locked my license saying that you are using this code on 5 other domains while those 4 out of 5 domains are not mine.I told them in your support that these are not my domains and my license is used only on one domain, unlock it on that and delete all other domains. Then their reply came that now it cannot be unlocked .This is a kind of cheating and who is responsible for this, this theme guy or theme forest . i will file a case against this company if they wont unlock my license or refund my money.
Hello!
Please consider that 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. – https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline. Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
The purchase code is stored in buyer’s ThemeForest account. It can’t be used without your acknowledging, until you share the license code with someone on your own.
stop copy paste …i want solution or refund my money
Nice theme…
Thank you for your kind words 
One question. I created a custom archive loop grid for my custom post types in ACF plugin. When I save my custom loop and set conditions to ALL Archive > review it, it reverts back to the themes archive. I went in and changed all the themes archive to > condition > No instances so they wont show.
I save my custom archive over and over and it still reverts back to the themes archive page. Am I missing something?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Is it possible have events custom post type ?
Hello! Yes, you can use Modern Events Calendar (bundled plugin) https://guide.the7.io/elementor/user-guide/plugins/installing-plugins/ Or create your own custom post type by means of our CPT Builder https://guide.the7.io/elementor/user-guide/the7-dashboard/post-type-builder/
There is a demo ?
Is it possible set a demo in black/dark version ?
https://the7.io/elementor-minimal-creative-dark/ – https://the7.io/elementor-minimal-creative-light/
In other cases, you need to configure your color scheme manually.
Ok, another question, i bought your theme 6 times, there are some discount for new one buy ?
Hi! Thank you!
I am afraid the price of the theme is already the lowest among its competing products https://themeforest.net/popular_item/by_category?category=wordpress
How i can add a topbar to an header that not have it ?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I have an old version of a theme I purchased back in 2017. I haven’t used it for a long time and it’s currently not active on any site, but now I’m trying to activate it on a new site and it’s not working. Could you help me with this?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Good, if possible please share the demo link where two separate design templates can be viewed for a single domain.
Hello! Our demo https://the7.io/#demos is an example of multiple pre-made websites functioning under the same domain. This is a multisite WordPress installation, where each demo is arranged as a subfolder.
If you mean importing multiple demos into a single WordPress installation, it can be done. But only in terms of page content. The skin (header, footer, colors, fonts) can be imported from one pre-made website at a time. Also, all chosen demos should be built with one and the same page builder.
