6644 comments found.
Hello,
I would like to purchase a new XStore license to apply to a new client project.
But I need to know that your implementation of WP Bakery Page Builder includes an option for Video Backgrounds on Rows via Vimeo ( not only from YouTube ).
We’re having to scrap all our work on a project using another theme, because of this functionality wall we’ve hit, and have to change themes, ASAP now. I have suggested XStore as one of the best, most advanced WooCommerce themes I know.
Please let me know if I can promise the client working Row Elements with Video Backgrounds from Vimeo?
Dear Ximbalo,
Thank you for your interest in our theme, and please accept our apologies for the delayed response.
We have replied to your inquiry via email. If you have any further questions, please feel free to reach out to us by email at any time.
Thank you for contacting us.
Warm Regards,
The 8Theme Team
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Hello! I intend to use this theme for a new project. For me it is important to choose this theme because it is extremely flexible and supports numerous customizations and in the past I have had fast and quality support services. My question is whether it will work well enough for a number of about 3000 products. Thank you!
Hello, Mos-Martin,
Thank you for getting in touch with us.
Technically, there’s no limit for products; this part is related to the WooCommerce plugin, not to our theme. Read here – https://woocommerce.com/document/woocommerce-scaling-faqs/ , of course, the speed will be affected compared to Shop with just 100 products, but it should not be critical.
We are aware that some of our customers have more than a few thousand products. Of course, they also have powerful servers.
What we offer you is that if you encounter any issues and it is a theme-related problem, we will either help you resolve it or provide you with a refund for your purchase.
Warm Regards,
The 8Theme Team
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HI Team, The demo store seems to be giving back 504 Gateway Time-outs currently Also tried to reach out via your contact form on the main site (it just gives back errors of ‘failed to send’) Cant post on forums as that requires a purchase code to sign up (this is a pre-sale questions)
Thanks
Hello, Shadowtor,
Thank you for your inquiry. It has been forwarded to our technical team for further review.
In the meantime, you are welcome to contact us privately via email using the contact form available on this page: https://themeforest.net/user/8theme
Warm Regards,
The 8Theme Team
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Bom dia, eu criei um novo estado de encomenda com o plugin – “Advanced Custom Order Status for WooCommerce”, como posso criar um email para esse estado ou se há algum plugin que seja mais funcional?
Good morning, I created a new order status with the plugin – “Advanced Custom Order Status for WooCommerce”, how can I create an email for this status or is there a plugin that is more functional?
Hello, Inforlaser,
Thank you for getting in touch with us.
For assistance, please submit your question through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi, i need disable featured image on product single (only view gallery). Just that, how do I do it?
Hello, JuanMVS,
Thank you for getting in touch with us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and URL. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Sorry, that should be in the documentation. It’s not a new feature, I just wanted to point it out.
Hello, JuanMVS,
If you are requesting a feature that is not available by default or something that is not presented in our demo versions, we kindly recommend contacting our support team directly. Please provide a link to the product from your website and describe your request in detail. Including an example would also be very helpful. This will allow us to give you a comprehensive and accurate response tailored to your specific inquiry.
We kindly ask that such questions not be discussed in the comments section. We appreciate your understanding and cooperation.
Warm Regards,
The 8Theme Team
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I’m using the xstore theme last couple of months, suddenly my website layout broken, I cant understand what happend, and i used the common troubleshooting methods , but still it showing the broken layout, https://shop.almaqsoud.ae/
Hello, Bbbintegrated,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We have responded to your inquiry through the support forum.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
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I imported a demo from the template but it imported 67 pages. I want only the basic pages. Why is it importing so many?
Hello, Haraghon2,
Thank you for contacting us and for using XStore.
It appears that you have imported the demo version with the largest number of pages: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/. You may either remove the unnecessary pages or delete the imported content entirely and import a different demo version, all of which contain fewer pages.
To assist you effectively, please create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello, I am using this theme for years and I am very impressed! But nowdays, after the last theme update I am facing an issue.. When I visit from icognito my eshop, there are some console logs error saying: Uncaught TypeError: Cannot read properties of undefined (reading ‘each’) at waypoints.js:595:7 at waypoints.js:625:2
and some more js errors.. If I refresh the page everything is loaded normally. But, this means that every new user looks the eshop broken for the first time, and what if user does not refresh and leave the page? Any ideas please? I thought it was a cache plugin problem, so I was experimented with others too, but no luck
thanks in advance
Hello,
Thank you for reaching out to us and for your continued support over the years. We truly appreciate your kind words and are glad to hear that you’ve been impressed with the theme.
Regarding the issue you’re experiencing, we understand how concerning it can be to encounter JavaScript errors, especially when they affect the first-time user experience.
Our other clients have not reported this issue, and we are unable to reproduce it on our test sites. Therefore, we suspect that the problem may not be caused by the theme update itself. However, we would like to know which version of the theme you were using prior to the update and whether all plugins have been updated as well.
The error message you mentioned — “Uncaught TypeError: Cannot read properties of undefined (reading ‘each’) at waypoints.js” — typically indicates that a script is attempting to access an element or function before it has been properly initialized. This can sometimes occur due to a conflict with caching mechanisms or the order in which scripts are loaded.
Here are a few suggestions to help resolve the issue:
1. Clear All Caches: Please ensure that you have fully cleared your site cache, browser cache, and any server-side or CDN cache (if applicable). Sometimes, outdated scripts may still be served even after updates.
2. Disable Cache Plugins Temporarily: Try disabling all cache and optimization plugins temporarily to see if the issue persists. If the problem disappears, it may be related to how scripts are being minified or deferred.
3. Check for Plugin Conflicts: Deactivate all third-party plugins except for the required ones and check if the issue still occurs. If the error is resolved, reactivate the plugins one by one to identify the conflicting one.
4. Enable Script Debugging: You may enable script debugging in WordPress by adding the following line to your wp-config.php file: define(‘SCRIPT_DEBUG’, true); This will force WordPress to use the non-minified versions of scripts, which can help in identifying the source of the issue more clearly.
5. Update All Theme Files: Please ensure that all theme files, including child theme files (if used), are up to date and that no custom modifications are interfering with the core scripts.
6. Browser Console Logs: If possible, please provide us with the full console log or a screenshot of the errors. This will help us investigate further and provide a more accurate solution.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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The theme disables AMP on the checkout page, so its url is modified. In INDIA, we need the order details on the checkout page for payments with PIX, for example. As the url is modified, these details cannot be displayed. So with this code, you preserve the order key in the url and the details are displayed. Add this to your theme’s functions:
Hello, Sanaenterprises2022,
Thank you for reaching out to us.
It seems that the content of your message was not published successfully. Kindly send us the full text via email using the contact form available on this page – https://themeforest.net/user/8theme
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The 8Theme Team
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Hey, I have a pre-purchase question, I am about to start a website with a large amount of products, I need the client to be able to filter them based on custom values I’ll input in the products, like frequency, or channels, can your theme do that?
Hello, Lear_p,
Thank you for your interest in our theme!
Yes, our theme supports advanced product filtering options. You can create custom product attributes such as frequency, channels, or any other specifications relevant to your products. These attributes can then be used as filters on your shop and category pages, allowing your customers to easily find products based on the criteria you define.
https://gyazo.com/fb457c7d0f1efbe7bb31ecfcf1e95180If you require more advanced filtering functionality, we also recommend using compatible filter plugins that integrate seamlessly with our theme to enhance the user experience.
We have a 7-day money-back guarantee, so you can take a test drive of the XStore theme.
Warm Regards,
The 8Theme Team
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That’s perfect! If I need assistance in figuring out how to insert attributes, can you support?
Additionally, what do you mean by “advanced filtering functionality”? what is not supported natively?
Oh and one more question! Will the custom attributed show up in the comparison table as well?
Hello, Lear_p,
To add attributes to your products, please navigate to Dashboard > Products > Attributes. This is a default functionality of the WooCommerce plugin. You can find more information in the official documentation here: https://woocommerce.com/document/managing-product-taxonomies/#product-attributes
Our theme extends this functionality. For example, you can refer to the following video for a demonstration: https://youtu.be/LgzC4iK-j6A?feature=shared
If, after exploring the available options, you find that they do not meet your needs, you may consider using a third-party plugin or request a refund within the trial period.
Regarding the product comparison feature, please see the following example: https://prnt.sc/EKBkJXZfwRvT
Warm Regards,
The 8Theme Team
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Please, how can ’’out of stock’’ product be made available for purchase/checkout?
Hello, Edimulo,
By default, WooCommerce disables purchasing when a product is out of stock. But you can override this in a few ways.
Here are your main options:
1. Enable “Allow Backorders” in Product Settings
WooCommerce has a built-in option for this:
- Go to Products > All Products in your WordPress dashboard.
- Edit the product you want.
- Scroll to the Product data section.
- Click the Inventory tab.
-Find “Allow backorders?” — choose one:
Allow — Customers can order, no warning.
Allow, but notify customer — Customers can order, but will see a notice like “Available on backorder”.
- Save the product.
2. Set Globally for Multiple Products
If you want to allow backorders for many products:
- Go to Products > All Products.
- Select multiple products (checkboxes).
- Bulk Actions > Edit.
- Set Allow Backorders to “Allow” or “Allow, but notify”.
- Update.
3. Use Code (Programmatically Allow Purchase of Out-of-Stock Products).
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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My theme and site is up to date, but the Pro Elements breaks plugin pagination on /product-category/ pages when it’s active. But I mean its neccessary for all the footers and a lot of styling? since the theme update there is also a random white block over the shop sidebar.
Hello, Annabellecloete,
Thank you for reaching out to us.
As our clients have not reported the issues you mentioned, your request will need to be reviewed on an individual basis.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello!
I really like your theme and would love to use it for a wig shop project. However, before purchasing, I need to confirm whether the following functionality can be implemented with your theme:
Is it possible to set up filtering of product variations on the product page by group? For example, if a wig is available in several shades from different color categories, it’s important that the user can first filter by the main color group (e.g., brunettes, blondes, reds, etc.), and then select a specific shade from the available variations.
It is also essential that the product variations are displayed as photo thumbnails, not just text or color.
Please see this animated screenshot showing how this feature is implemented on the client’s old website: https://app.screencast.com/1X4tITcowWOiK
I would really appreciate it if you could let me know whether this is possible with your theme and, if so, how it can be configured.
Hello, RudyMore,
Thank you for your interest in XStore!
While the functionality of our theme—specifically the Variation Swatches feature—does allow for displaying photo thumbnails for product variations, it does not support grouping in the manner shown in your video by default.
To achieve the desired result, you would need to implement additional code customization (which may require hiring a developer, https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/), or consider replacing our Variation Swatches with a third-party plugin that offers the functionality you are looking for.
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Thanks for the answer.
Hello, Is there any plan to convert the old Elementor grid-based demo website to a Flexbox format?
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Flexbox Container was not activated while creating some of our demos. Don’t worry, Elementor released an option to convert sections to a new flexbox container with just one click. Head up to section settings and you can find the Convert button https://prnt.sc/7gxSk7YuThms in Layout in Elementor Panel. Once you click on this button, a copy of the container containing widgets will be created underneath the section. Also, you can find the same settings in Page Settings that will help you to convert all sections on the page to Elementor Flexbox Containers.
Thank you for your notice and recommendations.
Warm Regards,
The 8Theme Team
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hi
i got this error “Unsupported CSS Property: visibility ” in pagespeed.web.dev
Can you help me about this?
thanks
Hello,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and the URL of your site. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello friends. 
Is any new theme planed for next theme update?
Thomas.
Hi Thomas,
Yes, we’re actually working on a new demo right now! It will be part of our next updates.
Kind regards,
The 8Theme Team
How can I connect this theme in my https://chick-fil-a-menu.pro/ website, please guide.
Hello, Kaj30771,
Thank you for getting in touch with us.
Please check this discussion on our support forum – https://www.8theme.com/topic/how-to-install-the-theme-in-live-site-wihout-importing-dummy-content/#post-440229
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello,
You’ve incorporated a lot into your theme. What about web accessibility?
That will be mandatory for many across Europe starting in June.
regards
Hello PJone,
Thank you for contacting us and for using XStore.
We are currently working on this, and it will be included in one of the upcoming updates.
Warm Regards,
The 8Theme Team
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thank you …
Hello,
You’re welcome!
Warm Regards,
The 8Theme Team
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any chance you guys could create easy digital downloads version of this theme?
Thank you so much for your suggestion! We truly appreciate your feedback and interest in seeing an Easy Digital Downloads version of our theme. It’s a great idea, and we’ve noted it as a feature request for future consideration. Stay tuned for updates!
Good morning, I cannot see these two layouts. I have to show them to a customer, but they won’t go! Can you solve it or give me two alternative links to show how they look?
Here are the links: https://xstore.8theme.com/elementor3/purely-handmade/ https://xstore.8theme.com/elementor3/plants-store/URGENT THANKS Mirko
Hello, Gestionedigimatica,
Thank you for getting in touch with us.
Please check the mentioned demo version now. The issue has been resolved.
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The 8Theme Team
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