356 comments found.
Hello, My PHOX theme keeps showing a white screen. I’ve checked countless times if i have uploaded it correctly.
Hello Dwalaprince, please open a ticket. https://wdes.org/tickets
Hello, I have opened a ticket ( LIT-666650) . The theme isntalls successfully but shows an error message on the website.
I’ve sorted it, thanks
BUG
after we upgraded WHMCS and Phox WHMCS templates, we are getting below error at client area
Oops! Something went wrong and we couldn’t process your request. Please go back to the previous page and try again.
For additional assistance, please reference the WHMCS TroubleShooting Guide »
TypeError: json_decode(): Argument #1 ($json) must be of type string, null given in public_html/modules/addons/phox_templates/includes/App/Database/GlobalSettings.php:0 Stack trace:
Did you update the Module? (phox_templates) you must update it
Yes we did, we removed the existing phox_templates directory and uploaded from latest release
Hello covidiu93, kindly open a ticket so we can help you.
v2.4.9.2 error: PHP Parse error: syntax error, unexpected token “}”, expecting “elseif” or “else” or “endif” in /wp-content/plugins/phox-host/includes/elementor/widgets/domain_search.php on line 3351
Hello gtsoulou, Which PHP Version do you use? Did you upgrade the “phox-hosting” plugin?
The error is on line 3147. Change the <? endif; ?> to <?php endif; ?> and the syntax error should be resolved.
Can you answer my previous questions?
php version 8.2.2 I gave you the solution, who uses php short tags in our days?
Phox Hosting Plugin version: 2.0.4
Hi gtsoulou, Thanks for your feedback and your patience.
1- Update Available: We’ve released an update that fixes this issue. Please update both the Phox theme and Phox Hosting plugin to the latest versions.
2-Regarding Short Tags:We follow the WordPress PHP coding standards, which allow alternative syntax like if: endif;—especially in template files mixing PHP and HTML. See: https://developer.wordpress.org/coding-standards/wordpress-coding-standards/php/#formatting
Appreciate your input and support!
Thank you for the update. Regarding the short tags: I referred to <? vs <?php and not to the syntax style, e.g., if: endif;
Thanks for the clarification, gtsoulou
I see now—you were referring to <? vs <?php (short PHP open tags), not the alternative syntax like if: endif;.
You’re absolutely right — WordPress standards recommend not using shorthand PHP tags: https://developer.wordpress.org/coding-standards/wordpress-coding-standards/php/#no-shorthand-php-tagsThis wasn’t used anywhere else in the theme, and it was unintentionally introduced in a recent update. We’ve corrected it in the latest release to align with WordPress standards as much as possible.
Appreciate you catching that and helping improve the theme!
Hi,
Please I need your help, when I make the upgrade, the site crash.
I have downloaded the last version 2.4.9.2
Thanks
Hello allanespinoza, please open a ticket with a screenshot from the error.
Hello,
After updating the Phox Hosting Plugin, my website crashes with this error:
PHP Parse error: syntax error, unexpected token “}”, expecting “elseif” or “else” or “endif” in /wp-content/plugins/phox-host/includes/elementor/widgets/domain_search.php on line 3351
It seems like a PHP syntax bug in the latest version. Please advise if there’s a corrected release or temporary fix.
Thank you!
Hello hostingfree, We have published an update for the theme v2.4.9.2, which fixes the domain error. Kindly update to it.
Domain page also looks weird
Hello dannielleh, That’s not the theme style. You almost didn’t install the template in a proper way. Kindly open a ticket so we can help you.
It won’t let me submit a support ticket without paying close to $42 which is ridiculous. I installed it the same way I always have when updating.
Hello dannielleh, opening a ticket doesn’t require paying anything.
On here it was saying “Your support for this item has expired. You may still leave a comment but please renew support if you are asking the author for help.” and would only let me comment. But I offered a ticket on your website
Hello dannielleh, we will respond to you in the ticket.
Where’s the support for 8.13?
This was released to the wild over a month ago (admittedly in beta), but you haven’t bothered to provide any sort of update for this at all. In fact, you’re still drastically behind
Pick up the pace here
Hello twhiting9275, we update the template only with official releases, not beta versions. The update will be available within a week.
If I want to develop a site on, for example, dev.domain.com, and transfer the completed site to the live domain. and delete “dev”. Do I need two licenses or simply (one installation) just transfer from, for example, akkeba backup?
Hello 8core_eu, we replied to your ticket.
Hi team i have 2 question before purchase . 1 Can i translate all text to Vietnamese ? 2 Can i install your themes in multiple domain? Thanks
Hello duyphuong10102000, Yes, you can translate the theme; each domain requires a license.
1 more question, can i move my domain (already install your themes) between server freely or must notice anything else( i am changing my server provider )
Hello duyphuong10102000, You can reset the license and register it on a new domain.
hold on, new server not new domain right ? you guys told me each domain requires a license
So i need to buys again to get the new license when install themes in a new domain, when i change server (IP) i dont need to buy agains , is that right ?
i mean, am moving my source code to another server
Hello duyphuong10102000, 1 license for each one client on 1 website, therefore installing and using the theme on different websites will require a license for each website.
few question before i purchase. 1. i have 20i reseller hosting plan is it compatible with that (i have whmcs license also) 2. can i offer website builder to our customer? 3. can i offer some business website theme also to customers ? 4. can i have google sign up options for my customers? 5. can i have multiple payment gateway for customers? 6. can i have multiple currency option for customer? thats all. thanks
Hello lineub001, - you can check the theme requirements and compare them with your hosting resources https://phox.whmcsdes.com/docs/requirements-for-phox/ - Phox Theme for repressing service and solution. other staff will require a custom development.
Hello,
I am wanting to purchase this theme, but I have a couple of questions…
Is the WHMCS template one that matches any of the WordPress themes? I want to make sure that bouncing between the WordPress site to the WHMCS subdomain is seamless when linked.
For domain registrars, am I limited to GoDaddy, or may I use my current registrar with this theme?
The auto update of products in WHMCS being pushed to the WordPress site, is this as simple as it sounds? Does the theme/template support discounts and promotions on pricing tables?
Are there any added costs for full functionality?
Hello mikej133, - You will get the WHMCS Template and you can customize it to fit your WordPress style. - You can use any domain registrar. - Product price updates will require deleting the cache. - Yes The price table supports the discounts feature.
Hello Phox Team, I have a question about this theme. when I add whmcs product to my WordPress site, the price is updated after changing the price from whmcs?
Hello danielfrey1986, it depends on the cache.
I don’t understand exactly. Is this cache related to the theme setting or Whmcs?
let me explain to you what I want.
I want to use the phox theme because the phox theme has a smooth design and is good. I need to import products from WMCS to my site, but sometimes the product prices change. or add on the category. so I want to know when the product changes ( price or anything else) on my WordPress site is updated automatically.
If you do any changes to products in WHMCS you need first clear old import data by clicking on the Disconnect button to remove data and then reimport new data by clicking on the Import button. https://phox.whmcsdes.com/docs/whmcs-price-table-widget/
How do I check the compatibility of the WHMCS theme with WHMCS version? I just bought the theme and installed WHMCS V8.12.1. Is that version supported by your theme?
Hello valentincr, Yes the theme is compatible with WHMCS V8.12.1, in the module page “phox templates” has a status page to check the compatibility.
Thank you, it works!
Sebelum saya membelinya apakah ada library untuk import beberapa halaman berbeda
Hello erpedia, we have a demo importer page. not a page importer.
Love this theme. Kindly consider to bring dark mode as well.
Hello officialsyeddaniyal, Stay Tuned!
Not sure what happened when I try to edit any pages i keep getting an error in Elementor
Hello WelshDragonHost, please open a ticket with a screenshot from the error.
Will do that you only problem think my support has run out 
Yes please open a ticket with a screenshot from the error.
Hello there, I just purchased. Just to check with you, do I need a separate subscription to WHMCS in order for it to work? Or does it come with the theme already? Sorry for the silly question.
Hello sterrific, you get the WHMCS Theme + WordPress theme.
Yes, but i would still need to subscribe to https://www.whmcs.com/pricing/ in order to get whmcs to work right? Again, sorry for the silly question.
Hello sterrific, yes you will need a WHMCS License.
